Le client n'a pas laissé de commentaire.
branden schultz
Customer Reviews for Detail By Shone
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The drop off was easy and quick. The personnel are very helpful and courteous
larry douglasDo not do anything
Louis RealMy initial paperwork was set for the Columbus location as initially agreed upon at Detail By Shone location. The app for some reason had set me to drop at a whole different town 15 miles away. Shone got it fixed up. Thanks Shone.
Joseph RiosPickup was easy and convenient. Service was exceptional. Clean truck and easy drop. I would definitely recommend Shone's.
Misti Heyd-KingShone is the easiest person to work with. He is very attentive to the customers needs. The pick up and drop off were less than 5 minutes which was great since I'm a super busy person. I'd definitely rent from him.
Justina RochaShone was great. Made it easy
David LumpkinsThe latch on the door of the trailer was horrible. The spring on the roll up door was too tight making the door fly open with you unlatched it before you could get it in the stored position make the latch then get caught up between the trailer wall making it almost impossible to get it unstuck to pull door back down. The lock on the latch also failed on my way back and the door flew open going down the highway. I have rented a lot Of trailers from U-Haul and this trailer was awful to deal with. It didn't tow very well either. Was squirrelly on the road more than others. Not sure why. None of my complaints are against the dealer himself but the equipment needs so maintenance.
Jodie BrownNo recommendations at this time. Thank you.
Alvin ThompsonColumbus team was professional and very helpful. 5 Stars.
John DuffieldLocation information not helpful
John DuffieldVery helpful.
Louis NackosThe owner of this franchise helped me out in an emergency. He went above and beyond expectations!
Judtith HirsheyEverything was great
ROB PARRISHI think this was our fourth time using this location. The location isn't pretty, but the equipment is always there and the most important part is that the folks that work there are always great and the service has always been top notch. I will continue to use this location because the folks and service are so great.
Stephen MasraumNothing. Details by Shone was very accommodating to my moving needs.
Paul JuricaShone is so easy to work with
Jon GregoryBe more clear. About the location.
Bob ParishThe inside of the truck was not clean
Edward ChovanecThe local manager worked with us, explained all details and keeps the vehicles in good condition. We will definitely rent from this location again.
Nancy LytleThese guys did a really great job. They were super friendly super helpful. They had my equipment ready easy to pick up easy to drop off would definitely use them again and probably will soon.
Kerri RaissianTow Dolly likely had some damage that I was not aware of upon initial inspection/pickup (as I didn't know what to look for.) It later had a tire blowout, and required replacement mid-trip. The truck was fine, apart from having to drive from Austin to Columbus to get it, and back, which is no fault of the location's. It is obvious that the U-Haul business is a side gig for this location; I recommend cleaning up the premises to a higher level of presentation. I get that it's a small town detailing place, but still.
Nickolaus DekayWas charged $30 for insurance that I did not elect
Mark BaileyVery small and didn’t have much equipment but had what I needed and the people very friendly
james brownAll good
Howard FreemanThe guy checked me in 7 hours after I left therefore charging me for an additional day of rental that I did not use. Crook!
Dennis WhiteheadThe folks at this location are always friendly and efficient. I wouldn't change a thing.
Stephen MasraumThis location is great! Everyone was very friendly and very helpful.
Stephen MasraumThis place is fantastic! Super personnel! Highly recommend this dealer.
CARL RINNENothing - the experience was smooth and fast
Terry PayneThe place we picked the UHaul up was average. The personnel was very friendly and it was a fast transaction. However, I had recently reserved a 6 x 12 enclosed trailer in Victoria, TX where I preside and when I called to verify my rental, the worker informed me that the trailer was ready to go and available for pick up, but when we got there, they had downgraded me to a 5 x 8 without informing me. I drove all the way there for them to just cancel my order because that trailer would not be big enough for what I needed. No one from the location ever notified me that a 6 x 12 was unavailable. Therefore, I had to drive an hour out to pick one up last minute. Not pleased.
Colby NagelDetail by Shone was on point. When I arrived my rental was at the front of business, clean and ready to go. I was in and out within 5 minutes.
Mae FitzgeraldNothing. Very helpful staff.
DAVID HUDDLESTONVery friendly and helpful
Stuart HorneVery professional and friendly service. Thank you.
william durbinShone went above and beyond the call of duty by getting us the larger size truck we discovered we needed. He operates a very professionally run business! We appreciate his help, care and attention so very much.
Donna ZippExcellent customer service with best possible moving solutions provided
Thomas AxelRun down ex has station, came I guess after hours, front door was unlocked but no one there. No drop box, had to call customer service on what to do with key. You need a new location for this one.
roger sturgell