Customer Reviews for Detjens Piggly Wiggly
(U-Haul Neighborhood Dealer)

Évaluation :

3

6x12 enclosed trailer, left rear tire was flat at the time of pickup. Nobody was too concerned about it! I took it anyway! Filling it twice that day myself!!

Évaluation :

5

It was a very good experience.

Évaluation :

5

We needed to mop out the inside of the trailer; rest of trailer was in acceptable condition.

Évaluation :

5

I was greeted warmly and everything well smooth and professionally. Very satisfied.

Évaluation :

1

Plus I take pictures of pickup and dropoff with instrument panel. They lied on dropoff time and charged me an extra day plus insurance! Awful place.

Évaluation :

5

Great service!

Évaluation :

4

After we loaded the Trailer we discovered that the wheel hub was completely broken. Ended up having to go to another Uhaul location to get a trailer thatbwas functional. Had to postpone our departure 1 full day, take additional time off work, hotel room and airfare change fees. Nightmare.

Évaluation :

5

Replace the windshield wipers. It rained, and the ones on the 20' truck were extremely worn, making it difficult to see. Otherwise, everything was great.

Évaluation :

5

Transaction went very smoothly

Évaluation :

5

The customer service at Piggly wiggly in Princeton was amazing they were so nice they were so helpful I will definitely rent from them again thank you

Évaluation :

5

Same situation. With changing the location without any communication.

Évaluation :

5

N/a

Évaluation :

5

No issues easy friendly service

Évaluation :

5

Emily was fantastic to work with. Patient, caring and fair. I can't thank her enough.

Évaluation :

1

They did not offer to help me unhook the trailer which was difficult. There was no stand to place the trailer tongue. The lot was muddy.

Évaluation :

5

Have more accessory options available

Évaluation :

5

Paper work was quick and they actually helped hook up the hauler. Merci!

Évaluation :

2

The truck was not clean inside.The clerk checking us out was not very well trained on procedures,so that took extra time.Could have been a better experience.

Évaluation :

5

Large Lot makes for easy in and out access for trailers. Lady was very nice to work with.

Évaluation :

5

The people there r so friendly and knowledgeable I think my favorite is Pat she such a professional when it comes to knowing the ins and outs of anything to do with the u haul rental. 😉 Thx u to all that has helped me.

Évaluation :

3

1) Somehow my order got so messed up that my original order for a truck & auto carrier at one location got split into two separate orders at a different locations. The auto carrier apparently wasn't available anywhere nearby, so I wound up taking a truck & tow dolly at higher individual prices, even though they were picked up at the same (secondary) location. 2) I had never used a U-Haul tow dolly before so I asked the representative how to hook everything up properly and strap the car down. He said he didn't know how to; he just dropped the hitch onto the ball and said that's all he knew how to do. Then he left.

Évaluation :

3

We did have one problem. After I did the online rental of the truck I called to see about an appliance dolly. She said the truck didn't have one. So we rented one somewhere else. I was at the store two days later and they had three of them sitting outside! Right now my husband had to drive over an hour from our new home just to return that dolly when it could have been rented and returned through uhaul!

Évaluation :

3

You have the strangest customer service infrastructure ever. I had to get shifted to three different departments just to changes my pick up time.

Évaluation :

5

Check-in and pickup took a little more time than expected but went smoothly and without any issues.

Évaluation :

3

The location was small and not paved.

Évaluation :

5

These folks were amazing!!!!!!!!! Best ever!!!

Évaluation :

1

The gas wasn't full when I picked it up. After I filled it up to what I picked it up at, the representative said that was fine and noted on the order that I wouldn't be charged extra for gas. After reviewing the receipt I was actually charged 97 dollars.

Évaluation :

3

Have someone call me

Évaluation :

3

The self service is garbage it wouldn't except my location my phone works perfectly it's only your end that can't verify a location had to have a family member drive 25 minutes so I could borrow there phone it was completely bullshit I will never use uhaul ever again even if a different company costs me more money I'd rather do that than give u guys another dime all I gotta say is bullshit

Évaluation :

3

When I called and explained my situation, they stated they would extend my drop off time out a couple extra hours and I wouldn't be charged. Sadly they charged me almost 30$ extra for having the uhaul for roughly 3 extra hours, even though I was told they weren't going to charge me.

Évaluation :

2

Windshield had thick ice and snow had to scrap it off they could have prepared the vehicle also was dirty had to sweep it,I should get that 25 cleaning fee they charge..

Évaluation :

5

UHaul District needs to be more aware of equipment at more convenient locations for customers. They originally redirected me to Portage after the Montello location didn't have the equipment. That would have added 2 more hours on my day (1/2 hour each way for both p/U and Drop off. I had to find the Princeton location (10 minutes) myself and ask them to change to that location.

Évaluation :

3

The location was fine - HOWEVER - there was a mistake made with our reservation and the only 26' truck was double-booked. We are business owners and understand mistakes happen, but the resolution and treatment from Uhaul was NOT SATISFACTORY by a long shot! We will be calling the regional manager on Monday to tell our story and we will see if Uhaul will make things right. This may be the last time we rent from them.

Évaluation :

1

This is a repeat review to same contract #. Extremely dissatisfied

Évaluation :

1

By calling me to elaborate on U-Haul poor continued service. 608-692-8297

Évaluation :

3

We had to drive 2 hours for pick up this was a nightmare. Reservation was booked 1 1/2 months prior for Milwaukee area. Spent 35 minutes on hold waiting for a customer service person to help us. Not acceptable but had no choice at that last minute!!!!

Évaluation :

5

Excellent service à la clientèle. Angelina was a wonderful agent to work with.

Évaluation :

1

You made me completely up-end my day and drive an additional 3 hours to get this truck when I made a reservation in Madison. I ended up having to load the truck well into the night because of this and was given absolutely no compensation for all of the additional time and gas I used to get the truck. Also, there was no furniture dolly that I had already paid for and reserved. I'll try as hard as possible to avoid using uhaul ever again.

Évaluation :

1

Associate was not educated about the add on services U-Haul offers. I asked for Safetrip insurance and was told that Safemove covered it. Service associate was confused about the questions she was asked.

Évaluation :

1

Tell the truth about the level of gas in the vehicle. It was listed as full. I found it was 10 GALLONS from full which at current prices was around $30. Lies are never good business practices.

Évaluation :

5

Very helpful staff. No problems at all

Évaluation :

5

Signage was lacking a bit, but overall a good experience dropping off.

Évaluation :

5

Previously i constructively commented that Piggly Wiggly staff doing U-Haul duties need more training on the U-Haul terminal. To my suprise and delight, Mike Cruz, Area Field Manager, was there that day providing additional training to the Piggly Wiggly staff. Tanya that day was being trained and did a good job on the U-Haul terminal and related rental equipment procedures. Thank you U-Haul for reading and positively responding to customer constructive comments.