Customer Reviews for Dillon Road Storage LLC
(Concessionnaire U-Haul dans le voisinage)

891 évaluations

10051 Dillon Rd   Louisville, CO 80027

(303) 421-4130

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 5h30 pm
  • Dim : 9h am à 2h pm

Services dans cet établissement :

Pour nous contacter

(303) 421-4130

10051 Dillon Rd
Louisville, CO 80027

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 5h30 pm
  • Dim : 9h am à 2h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Great customer service this is the best U-Haul in Louisville CO for sure!

Kate H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary A. 
Évaluation :
5

Nice people

Janet M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Travis J. 
Évaluation :
5

My first time using a U-Haul. All went well for a reasonable price.

Charles I. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kyle C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan B. 
Évaluation :
3

I was charged twice so I request a refund

Blake B. 
Évaluation :
5

Thank you for amazing customer service and for being accessible for my situation!

Christianne N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON B. 
Évaluation :
5

Very nice experience…

Glen M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KATHLEEN L. 
Évaluation :
4

Again, the day before I was scheduled to drop off the uhaul in Bolder CO I was called to say they didn't have space in that location and I would have to drive to Louisville CO to drop off. This was a 25 minute drive from the original location where I was scheduled to drop off the vehicle. This required extra gas and an Uber ride back to Boulder. Absolutely unacceptable. I will definitely think twice about using uhaul for anything other than a local move. Very disappointed and dissatisfied with the reservation system.

Tamera R. 
Évaluation :
1

The person who helped me, don or dom, asked me if I was getting a hunter Biden painting. Um Excuse me? I'm just trying to rent a van, I don't need to be harassed over political nonsense bc I'm wearing a mask. This question as totally inappropriate.

Alexander R B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTIN F. 
Évaluation :
5

The air conditioning on the truck I rented stopped working anytime you had to accelerate, or were going over ~50mph. This was a minor inconvenience for my local move where I was only driving 20-30 minutes, but would have been horrible if I was moving across the country and spending hours on the road without A/C.

Ryan W. 
Évaluation :
5

I have no.t issue with the pickup and drop off sites or people. But I do have issues with the company. I had to drive 10 miles from Boulder for a drop off. They couldn't get my contract right and they couldn't commit to a drop off at the time of the rental. The U Haul phone system was awful. I was put on hold time and again for half an hour or more and then transferred from number to number. Several locations wouldn't pick up the phone at all.

RODNEY V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY W. 
Évaluation :
5

Only suggestion is to allow photo upload from camera (vs. direct) so consumer can save the photos. I took photos BEFORE I locked the door and dropped off keys, and app wouldn't let me share from my phone. The way you do it now, no photos saved on consumer phone.

Micheal M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy R. 
Évaluation :
5

The only complaint I have was the anxiety I had about the guarantee or lack there of for my truck rental on the day of my move. There were no back up trucks or trailers and it was very intense no knowing if I would have a truck. I think you could invest in more trucks for the busy season so that your customers have the necessary support! I would have paid more to KNOW that I had a truck for me. Otherwise, a great experience!!

LAUREN W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Douglas L. 
Évaluation :
5

On return, app would let me take a photo but not attach it. This prevented me from doing an after hours return via the app.

Scott K. 
Évaluation :
5

Excellent service à la clientèle.

Alex S. 
Évaluation :
5

The cabin of the truck smelled of smoke when I took the truck. It probably just needed a better cleaning.

JONATHAN K. 
Évaluation :
4

Nice experience overall. Tried to rent a auto trailer however confusing online info regarding the vehicle match to a trailer caused a expensive repercussion last minute.

Jeffery G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hannah J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HEATHER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renatta P. 
Évaluation :
5

Great customer service!

Anna T. 
Évaluation :
5

Have vehicles equipped with USB ports or lightening cables.

KATHRYN S. 
Évaluation :
4

Great and helpful assistance from the front desk! Merci encore!

KENNETH J. 
Évaluation :
1

When I turned the truck back in I let them know it leaks terribly in the rain and ruined an upholstered dining chair of mine (they were not surprised), the blankets were not usable as they were filthy, dusty and smelled like horses, and the gas guage indicator on the document telling you how much gas to put in causes you to overfill by a lot.

Alicia D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shing Kit W. 
Évaluation :
5

Excellent and Friendly service!!

DEAN L. 
Évaluation :
2

They didn't have the blankets I ordered in already so I had to drive all the way back to get them. They also tried to charge me for them again.

Yisrael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALDB M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LISA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayla L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sebastien B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SETH Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SILVIO F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TY H. 
Évaluation :
5

The equipment was clean, and the place we picked the truck up from was helpful, friendly, and even gave us a hand truck early so we could stage our furniture in the garage. They were phenomenal! As far as equipment, on our trip from Colorado to Wichita ks, we spent several hundred miles in the rain. The cab of the truck leaked like a sieve and a lot of water drenched us for hours, soaking us and the seats in very cold water. Water also got into the main truck body and many of our boxes (and important documents) were destroyed. The truck also had trouble running in the rain, and even died at one point and we had to pull off the highway when the engine stopped. The place we dropped the truck off was not helpful and simply said they would let the 3rd party maintainer know there was an issue.

Andrew O. 
Évaluation :
5

As I moved in the rain the mothers attic was leaking and all the boxes I the attic and two of my mattress got wet due to the leak. Not something you expect when using an enclosed truck.

MATTHEW Y. 
Évaluation :
5

The customer service level at Dillon Storage is remarkably great! Both employees were very helpful and had a great attitude. I am always thankful for those who work so early on a weekend (a holiday weekend as well) and are so friendly & positive. Dillon Storage has great trucks - mine was especially clean and well maintained. Thanks!!

JASON W. 
Évaluation :
5

N/a

Flor C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathalie K. 
Évaluation :
5

Friendly and helpful. Fair price. Thank you.

Shawn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELE P. 
Évaluation :
5

This was an excellent experience. Service at the facility was friendly, helpful, and prompt. The web interface was great, made everything convenient and easy. Equipment was perfect. Only thing that would have been nice would have been an email on the day of return with return instructions

Tom H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRYAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CALLA L. 
Évaluation :
5

It all was good. Staff was pleasant to deal with. Paperwork and Trailer Hookup was smooth and quick.

Larry M. 
Évaluation :
4

This location was fine. My issues are with the "return by phone" process. The return link and accessing my reservation through a mobile web interface wouldn't work. I tried four different browsers and none would "find my location". I had to download the U-Haul app, which was only marginally better, but finally enabled me to "return my rental". This particular U-Haul location had poor cell reception for my carrier, which further complicated and protracted the return process. It should not take 20+ minutes to return a rental.

Laura P. 
Évaluation :
4

Clean up corporate headquarters to make their jobs easier.

MIREK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory C. 
Évaluation :
4

Better notify the customer if equipment will be picked up at a different location.

Ben H. 
Évaluation :
2

There were already 2 very large uhaul trucks parked at this location when we dropped off. It took us nearly 30 minutes of maneuvering to get our truck parked there as well.

Gregory J. 
Évaluation :
4

Kelley has great customer service.

Emily W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZACHARY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William W. 
Évaluation :
5

Not many trailer in northern CO. Thanks for having one available.

Russell J. 
Évaluation :
3

We did an after hours drop off. Online process was easy and we were done within 15 min.

Jeremiah C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WELDON M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Paul P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hunter H. 
Évaluation :
4

Not much space for after hours drop off, Internet connection was poor and took extra time or self check in process.

Jennifer W. 
Évaluation :
5

Trknowledgeable. On time with supplies loaded just as requested. Office staff was friendly and knowledgable. I strongly recommend this Uhaul location.

Mark L. 
Évaluation :
5

Great experience! Easy to rent and the staff at this location are very friendly!

Rebecca K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan Jose N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

derek P. 
Évaluation :
3

Provide better customer service throughout. First off, reservations don't mean a damn thing and there is little motivation to help rectify issues. There was no attempt to go above and beyond to help when reserving a truck and towing equipment was not available. It took constant and continued badgering to get equipment lined up after several of my reservations were canceled by the company. Add this to the constant waiting on hold for hours upon hours to speak with someone Then, once I arrived at my destination, the truck was stolen and again, I was on hold for hours and passed back and forth between departments with really no sense of urgency to help me out or communication on what I needed to do let alone providing any help. It took me calling and calling to eventually find a rep, Stephen, whom actually helped do something about my problems and issues. Aside from Stephen calling about the equipment, not one person, manager or otherwise, contacted me to check in or help recover the vehicle or help me in any way.

Jeremy K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DANIEL B. 
Évaluation :
5

Excellent service à la clientèle

Kimberly F. 
Évaluation :
5

The woman who helped us was super friendly

Erik B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
5

Return was fast and easy!

Jonathan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

derek P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dom K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greger G. 
Évaluation :
4

A little disappointed in the condition of the truck. It was a truck that has been in the fleet for a while. High mileage and the exterior of the truck had quite a few dings in it. The truck did work fine for my short move.

Stanley Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin M. 
Évaluation :
5

Everyone was very friendly and helpful. The storage location was busy that day and I felt like I got outstanding service. Fortement recommandé!

GERALD R. 
Évaluation :
5

Everything was so easy! The van was clean and in great condition. The price was fair and customer service fantastic!

Kerry K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer B. 
Évaluation :
5

such a smooth, safe and easy process! I appreciate the online services to make it quick and easy.

Danielle D. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

Retour
Haut de la page