Promptness. My reservation started at 9 am; however, the gate was closed and no one answered my call when I arrived at my reserved time. At 9:15 am, the employee arrived. By this time, another customer and myself were waiting.
Morgan D.
Customer Reviews for Discount Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Dash light indicated it needed an oil change when I picked it up. It did beep often, but the truck drove fine. Just a note for the future (something to check before it gets rented again) Thank you
MATTHEW P.Excellent customer service
Mike N.I would only recommend as there are not many options in the area but It is very difficult to get your truck in a timely manner as only one prison is manning the station and it's packed. We did the online registration and arrived early but it took 15-20 minutes to get the truck. Our equipment was clean but they did not have a dolly as ordered.
Katrina S.Excellent service and excellent vehicle thank you guys so much
Olga R.Owner/ operator was professional, kind and service oriented.
Randall C.There are no Dollys at this location I was charged for 12 pads but only received 6. The person that was checking out the trucks had a very bad attitude. I wouldn't return to this location if my life depended on it 640 W Mac Aurther never again. What should have ran me less than $75 to move I ended up spending $130 because I had to go to another company to rent the dollys. The least they could have done was made a call when they saw that I rented a dolly to tell me there was none instead of letting me rent the truck and still didn't say they were out until it was asked were they already in the truck.
Elsie L.Location was closed during operating hours and no answer when calling office number.
Francisco R.Agent said I caused damage to the roof that already was there. When I showed him a picture I took of the vehicle when I checked it out last week he accused me of taking the picture right now even thought the picture was dated and in a different location in the property
David T.Uhaul app did not work for return, nor did website with Safari. I had to download Chrome before I could get it to work. The UHaul servers seemed to be operating very slowly. This cost me a lot of time and was frustrating.
Robert L.The entire reservation, check-in and check-out, processes were smooth and efficient. The van was clean and well maintained.
Brian S.Equipment was clean and the operator was very friendly
Christopher W.The attendant took their lunch from 12-1 and just closed down the location. There was no posting about this closure before hand and no mention of it at pick up time. The location doesn't allow for a truck to be parked safely outside the gates (which they had closed and locked). When returning the truck I had to wait for an hour in the truck, double parked, for the attendant to arrive after their lunch. I am in full support of a person taking their lunch break. There just needs to be a communication of that and posting of those closing hours or another staff to cover lunch. The truck cab had not been wiped down in quite some time. I ended up cleaning it. Otherwise the truck was fine.
Michael H.I particularly appreciated how they offered us the free use of a padlock.
Tom K.Small lot and hard to park big truck.
Paul L.Easy to pickup, easy to drop off
Richard C.Attendant working Saturday morning was amazing! So kind, efficient, and competent.
lindsay K.Best customer service and friendliest people.
Yohannes H.I put in specific times that included a late drop off & Uhaul connected me to this location & confirmed me. But when I got there the guy refused to let me drop off the van at the time I had already been confirmed for for 2 days... basically he is just worried about it on the street so doesn't let people park & key drop at night even though they could. This created a big headache of additional work for us to change everything around & so this should be made really clear to anyone that this location closes at 8pm & allows no drop offs after!
Audette P.Everything went well and the manager was very accommodating and understanding. Merci
AYMAN B.This location has very good customer service
Erich B.The truck was dirty inside and out, the office is really small, no ac, and should do better in customer service. The truck did what I needed, but the experience was that great.
Cynthia C.i got charged twice, i would like to get a return on the ammount that was charged wrongly
Martin L.Perfect
scott M.Location is a trailer. Guy on check in was very good. I had a simple rental and all went well. Nobody on site at drop off so just used the drop box. Receipt received within an hour. All good
Mark H.When I went to pick up the truck, I got the truck late because it was returned late. When I went to drop off the truck, the location was completely closed. I only knew how to drop it off online by talking to some other people who had dropped off their trucks.
Tina J.Keep up the good work!
Eliza S.I am very unhappy with my rental experience yesterday, May 15. I reserved a van on May 1 for use on May 15 for pick up at at your Telegraph Ave, Berkeley location. When I arrived, there was no van available for me. Your agent arranged for a pick up at your W. MacArthur Blvd, Oakland location. However, they did not have a dolly that I also reserved. This change of location added almost two hours to my already long moving day. I expect to get a full refund for my rental.
Lorna L.The online reservation was simple enough. The in person service was polite and efficient. The rate was reasonable. Merci.
Severan G.I dropped off after hours
JENNIFER B.They got over charge my card an extra $60 for nothing. Truck was turned in on time. Gas over the amazing and they still over charged me
Chelsea B.Make the pricing/additional costs more transparent. Clean the vehicles. Train staff to be more responsive to customers.
Grace O.Very nice staff, only waited 5-10 min at pickup
Edward F.The airbag off light was on, even with both the front seats occupied
Kushal S.👀
virginia O.I received an excellent service. The truck was clean and ready. And the check-in was quick and smooth.
Michael A.I was told after completing the return process online that I will be emailed a receipt. Still haven't gotten the receipt
Nathaniel S.Over charged me for overnight fee but I returned it during business hours
Christopher L.Windshield wipers were terrible. We couldn't see in the rain which prolonged our move and cost me money. I called customer service with a complaint and still have not heard back.
Tashina J.Staff was outstanding and very helpful
Rhonda L.about 4th time using vans here always friendly and fast service convenient location
kenneth K.He was 30mins late
Alea W.Je referais appel à lui.
Alexander B.