Customer Reviews for Discount Auto
(U-Haul Neighborhood Dealer)

2 177 évaluations

640 W MacArthur Blvd   Oakland, CA 94609

(510) 653-8789

Heures d’ouverture

  • Mon-Tue: 9 am–4 pm
  • Wed: 11 am–4 pm
  • Thur-Sat: 9 am–4 pm
  • Sun: Closed
Heures d'ouverture spéciales
  • 7/24/2024: Fermé

Services dans cet établissement :

Pour nous contacter

(510) 653-8789

640 W MacArthur Blvd
Oakland, CA 94609

Services dans cet établissement :

Heures d’ouverture

  • Mon-Tue: 9 am–4 pm
  • Wed: 11 am–4 pm
  • Thur-Sat: 9 am–4 pm
  • Sun: Closed
Heures d'ouverture spéciales
  • 7/24/2024: Fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Excellent service at the rental.station. The person who attended me was very helpful and efficient.

Remi V 
Évaluation :
5

Parking around the area was easy and had some moving supplies.

trinh N 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Khanh T 
Évaluation :
1

I came to return my truck at opening hours and the people didn't show up for an hour. Eventually, me and multiple other customers had to drive to another location to drop off or pick up our items. I will never use this location again.

Mariella O 
Évaluation :
5

The U-Haul personnel at this location were very friendly, professional, and efficient.

Riccardo N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony Y 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony Y 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kathy G 
Évaluation :
3

Crappy area. Hard to understand contact.

Blythe B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

keon j 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRYSTAL J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian C 
Évaluation :
3

Le client n'a pas laissé de commentaire.

felix r 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander W 
Évaluation :
2

Le client n'a pas laissé de commentaire.

walt v 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lily G 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patton C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher M 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RONALD U 
Évaluation :
1

I had a very short round trip of 10 miles to complete with the UHaul, but later saw on my receipt that I was charged for 34,5 miles. I will not use this location again due to being ripped off

Aaron S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony T 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DESTINY M 
Évaluation :
1

Took 40 minutes to get my car, car had a low tire pressure and was not clean, customer service was terrible

ZAMONII G 
Évaluation :
5

Everything was ready and the service was quick and friendly. I almost left my wallet in the truck, but the attendant noticed it and made sure I had it before I left.

Robert W 
Évaluation :
5

Fantastic thank you

Edward J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron W 
Évaluation :
5

The staff was very friendly, helpful and fast.

ami h 
Évaluation :
5

I had a great experience. The man who helped me was great and very friendly. Location was convenient. Would rent here again.

Paul O 
Évaluation :
5

Good service. The attendant of the parking lot was very kind and resourceful. I had a smooth and transparent experience with this place.

Raphael M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony Y 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malik W 
Évaluation :
3

pricing wasn't totally transparent. Location was closed before their posted hours (went to drop off at 3pm and location doesn't close until 4pm)

Heather C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward J 
Évaluation :
5

The staff are friendly and helpful. Thank you for all your help.

DOUGLAS ' 
Évaluation :
3

Truck cabin smells bad Truck leaks water

Christos B 
Évaluation :
5

Very professional made whole arrangement simple and a breeze !

Jare K 
Évaluation :
5

The guy running this location was super friendly and helpful.

Kent B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

laurie c 
Évaluation :
5

Remind them to check that they bring the trolley/dolly that they reserved

Ruben K 
Évaluation :
5

Nothing needs improvement, great assistance, vehicle was ready and clean.

Lloyd F 
Évaluation :
5

Great service!

Lance C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David K 
Évaluation :
1

I have been charged $24 for gas although I refueled >. Big mistake not taking picture. Locations like this push the customers to Pense (Yellow trucks)

Stefano C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Babak S 
Évaluation :
5

Customer service was superb. There is nothing for me to suggest for improvement.

Charlene C 
Évaluation :
5

Hard working agent. Great location

Isaak B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellen M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOHAMMED A 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN W 
Évaluation :
1

My reservation was for 8am. The uhaul store didn't open until 9am. I have movers waiting at my house at 8 and paid $150/hr for an hour while they sat around and waited The location was great once it opened. Clean, easy, close.

Ursula C 
Évaluation :
5

Excellent emplacement!

George M 
Évaluation :
1

The truck stalled and then shut off 10 min after leaving the rental facility. This facility also charged excessive mileage after returning truck. We did an in town move in downtown Oakland but the facility charged us for 50 miles!

DeMaurrae T 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Piikup l 
Évaluation :
5

Thank you for your service. The agent was very nice and helpful. Anna

anna k 
Évaluation :
1

Cannot contact this location by phone. They do not follow the published work hours Impolite, they do not care at all

Lothar D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTIAN A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yari O 
Évaluation :
5

man (wearing a Shell brand beanie both times I saw him) running the deal was super chill; I appreciated it. pick up and drop off were pretty easy peasy. only thing is that directions back to the drop off can be tricky because of the way the streets are one way for a bit. but overall the place is really close to a stop on the 18 so if you don't have a car to use to go pick up your rental car... it works well.

Alexandra B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley M 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jureal R 
Évaluation :
2

Stop over charging be straight forward with customer in ad bc advance. My price went from $27 to $53. I'm very disappointed. .

linda M 
Évaluation :
5

WELL RUN BUSINESS.

Benjamin D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HABEN F 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ajna C 
Évaluation :
3

I rented a 10 foot truck, and on the website it's advertised as 19,95 for the day, but I learned that there is a lot of hidden fees once you do actually rent it. After I brought the truck back, they asked me if I filled the gas and I said no, but I guess in the contract in really small writing it states that you're supposed to fill the gas before returning it, so I got charged $30 for that. In total, I ended up paying $125 because of the rental fee, the safeguard fee, the $1,19 per mile fee, and refilling the gas fee. I guess it didn't make sense to me why they would charge me per mile and then after ask for me to fill the gas tank up. Just know that it's a lot of false advertising when it says it's only $19,95 for the truck and you'll probably end up paying a lot more just due to gas.

Celeste S 
Évaluation :
5

Very quick check-out, and check-in. Truck worked fine. I really like this location. The gentleman working is very nice.

RANDALL S 
Évaluation :
4

Great, friendly customer service.

Ted C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICK M 
Évaluation :
5

I think it is good service, no comments for the time being

Guoming W 
Évaluation :
1

The location was closed during business hours for the second time.

MOHAMED K 
Évaluation :
3

place was closed on Weds day of our move. No signage. We had question, but place was closed, even at 11:oo am.

denise C 
Évaluation :
4

Everything went smoothly. Doing mostly everything online definitely makes it faster.

antonio p 
Évaluation :
5

I will not recommend UHAUL to any one. I was rented a faulty cargo van which had the gas line cut. When i went to fill it up with gas before returning it ( after 4 hours) gas leaked all over the gas station and they had to close four pumps untill they could get the gas cleaned up. When I told the U-Haul dealer in person the next day (as they were not open when I returned the car at 3:30 pm ) he apologized and said he would refund me. He only gave me credit for gas ($40) and told me to call the 800 number. I did. No one from the 800 number has returned my call or responded to my claim. It has been 3 0,5 weeks. Inexcusable, irresponsible, and very very dangerous!~!!!

Debbie M 
Évaluation :
5

Friendly guy. Very helpful..

Nassar B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Montrice G 
Évaluation :
3

Promptness. My reservation started at 9 am; however, the gate was closed and no one answered my call when I arrived at my reserved time. At 9:15 am, the employee arrived. By this time, another customer and myself were waiting.

Morgan D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvette C 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alessandro L 
Évaluation :
5

Dash light indicated it needed an oil change when I picked it up. It did beep often, but the truck drove fine. Just a note for the future (something to check before it gets rented again) Thank you

MATTHEW P 
Évaluation :
3

Excellent customer service

Mike N 
Évaluation :
3

I would only recommend as there are not many options in the area but It is very difficult to get your truck in a timely manner as only one prison is manning the station and it's packed. We did the online registration and arrived early but it took 15-20 minutes to get the truck. Our equipment was clean but they did not have a dolly as ordered.

Katrina S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nghiep h 
Évaluation :
5

Excellent service and excellent vehicle thank you guys so much

Olga R 
Évaluation :
1

Le client n'a pas laissé de commentaire.

jolie d 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephen L 
Évaluation :
5

Owner/ operator was professional, kind and service oriented.

Randall C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hope H 
Évaluation :
1

There are no Dollys at this location I was charged for 12 pads but only received 6. The person that was checking out the trucks had a very bad attitude. I wouldn't return to this location if my life depended on it 640 W Mac Aurther never again. What should have ran me less than $75 to move I ended up spending $130 because I had to go to another company to rent the dollys. The least they could have done was made a call when they saw that I rented a dolly to tell me there was none instead of letting me rent the truck and still didn't say they were out until it was asked were they already in the truck.

Elsie L 
Évaluation :
4

Location was closed during operating hours and no answer when calling office number.

Francisco R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Callista H 
Évaluation :
2

Agent said I caused damage to the roof that already was there. When I showed him a picture I took of the vehicle when I checked it out last week he accused me of taking the picture right now even thought the picture was dated and in a different location in the property

David T 
Évaluation :
3

Uhaul app did not work for return, nor did website with Safari. I had to download Chrome before I could get it to work. The UHaul servers seemed to be operating very slowly. This cost me a lot of time and was frustrating.

Robert L 
Évaluation :
5

The entire reservation, check-in and check-out, processes were smooth and efficient. The van was clean and well maintained.

Brian S 
Évaluation :
3

Equipment was clean and the operator was very friendly

Christopher W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark L 
Non les évaluations ont été soumises pour cet établissement.

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