Le client n'a pas laissé de commentaire.
Tammi R
Customer Reviews for Discount Mattress Furniture
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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While the truck didn't have any trash in it, it was clear that it hadn't been vacuumed before we used it and it also smelled like cigarettes. When we came to pick the truck up we used the website like we thought we were supposed to (filling out all of our information etc…) and the person running the location came out and very rudely told us to stop using the app and just come inside his store and he seemed angry with us for trying to use the app. After handing us the keys to the truck he then started trying to sell us furniture and such which obviously we didn't need because why else would we be renting a box truck. Overall the experience wasn't to bad but and the truck fit our needs perfectly but if anyone I know needs a U-Haul I will be recommending they rent from another location.
Megan Mgreat service
Timothy FLarry's theme I like , larry be nice to everyone.
andre bWas over charged I used the $19 10’ truck and drove about 20 miles and brought the gas beack at a higher level then I received the vehicle at for a total of $40 and was charged $60 and was not given an itemized receipt as to why the extra $20 charge the guys that runs this location seemed shady
Mitchell gAfter reserving a truck at Blessed Hands, and being told to use the 27/7 Pick-up, I get there and the place is closed, not to mention I took off of work early to handle this. The other people at the location, couldn't give me any information, ended up calling the 1-800 number to get assistance, the U-Haul representative found me another location close by. I went there, and the service at Discount Mattress was EXCELLENT. In fact I will be going back and conducting more business with this company.
Laurie WMost unprofessional, disorganized place I've been to. On top of that I was charged for service I did not consent to or sign for. I was charged 3 separate times!! Now I have to waste my time calling and having this resolved.
Andrew YLarry was a good man and equipment worked well
Michael SLarry was great!!
Lorina GStaff were helpful. Check out and in were smooth and quick. Equipment was in good working order. Location was convenient for me. I was able to reserve what I wanted ahead of time on line.
Wendy CQuick and Great Service.
Bradley YAgent put insurance on my vehicle without asking me
Areion MThey forgot to put my dolly in the U-Haul
Nora BI wouldn't recommend this location to no one. the man that work there " I don't know his name" is just rude for absolutely no reason and he get smart with you out of no where. No I won't be using UHAUL from there again
Diasia BRushed me off the phone when I had a couple of questions in regards to the trailer rental
Stacy PLarry was great & worked with me when the size of the truck I reserved wasn't available. Always a great guy to work with!
Debbie HLarry was very kind, knowledgeable, and helpful! Will definitely rent from this location again.
Lindseu FVery good customer service thank you
Asha SHe was so rude and racist.
Latoya BArrogant person at the counter.
Chris GThe man that sold to us was very disrespectful he was rushing us talking to us like where slow,and yelled at us when we ask simple questions
Jada DLarry very professional in his help.
Wayne BRien
charles gThis location went above and beyond to troubleshoot turn signals on a trailer, and provided replacement fuses when the issue was determined to be the towing vehicle.
Matthew BLarry was Awesome. Very helpful
ciera wIf I could rate this store a ZERO, I would. We returned the truck with more gas in the tank than when I received it, howhever, I still received charges saying that 5 miles were unpaid for. Customer service at the desk was horrible and he was very rude and snippy when questioned. I will be calling on Monday to file a complaint. This place needs to be further investigated. It seems like I am not the only one with complaints. Check the reviews!!!! Don't rent a U-Haul from this place, he is getting over on people and should be ashamed!!!
Alexus SOver charged my card, poor customer service, inside of vehicle wasn’t clean at all !
Kyara BReservations made online, call to confirm pickup only to find out my reservation was moved to a different location, the rate changed due to it being a one way rental but nothing online mentioned that, (still have a screen shot of the actual confirmation) and not being given a receipt. Overall, just a very unfriendly experience.
Joel WThe guy at the desk was just rude. I asked where to park the return and he raised his voice like, "put it back in the corner." Forgot I had a dolley in the truck so I ran back in and asked where did it need to go. He shouted "did you get it from here?" Confused as to why he's talking to me like this, I said "yeah, I just left here." He said, while hammer his hand on the counter several times "if you got it from here bring it back in here!" I responded 'man you better calm down." But because I have respect I still went and put the dolley back in the building. As I walked out he responded, "thanks, have a great day like nothing happened." I asked all those questions because I was expected to bring the truck back after hours which had he taken the time to look up from his phone, maybe he would have seen my face. I picked up at 1:40 and returned at 4 ish. . I'm not sure if he has some things going on mentally but any lesser person would have likely engaged in an argument with him or worse, put hands on the guy. He's very lucky it was me. I'm not calling for the guys job but if he frequently talks to people like that I'd strongly recommend someone have a conversation with him.
Britton HExcellent service at this location.
Kevin OI want to know why I was charged an additional fee after I returned the U-Haul on time. This was my only issue.
Andreal AFriendly and helpful service.
Stephen HI am a monthly customer of U-Haul. I have never had an experience as bad as this location. I will never use this location again as long as the current operator runs it. The operator was sarcastic, unwelcoming, demeaning, and did not get my order correct. I asked for one 24 hour period. He gave me a two day rental. He never stopped to review the details of contract saying only that I would receive it by email. I asked for a 20 footer - which two appeared to present - but he said he had only a 15 footer. The 15 footer was dirty inside and out including a dirty bath rag on the floor. Unfortunately, the return check in was as bad. Please review this location.
William RThe back of the uhaul that we were given had large brown stains, as if a thick (and pungent) liquid spilled. The entire front floor portion (under grandmas attic) of the cargo area was covered in the stains. And several areas on the walls had splatter stains that dripped down to the floor. The cargo area also smelled like dog/feces. We had to sweep and mop the entire cargo area before we could use the truck.
Rachel LThe owner is very pushy and demanding. I was very uncomfortable.
Briana SLarry is the best
roswell mLarry was very combative from the outset. He did not make my rental experience easy. In fact it was a horrific experience. He was very unpleasant, obtuse, and unprofessional. Each time I asked a question about the size of a truck, his response was why was I asking so many questions. Please review the tape of the store location if you have one. He raised his voice to me and was rude. I had no other choice but to use this location at 1501 Evans Street, Greenville, NC because all other locations close on Saturday either at 3:30 or 4pm. I'd advise you to review the Googles complaints that have been lodged against this representative. He finally stated that he was having a bad day after taking care of his Sister. There is no excuse to treat anyone in this manner. My colleague was told that he could not walk around the store, why? This is also a furniture store. I never received a bill. Also my bill has increased by $10 since turning in the vehicle. Please review my bill and make adjustments. Merci.
Veronica NThe truck I rented had 30-40 pallets in it. I had to drive it back to the location and trade for another truck. This delay cost me valuable time and forced me to pay movers for an hour or time they spent doing nothing (while waiting on the truck).
Marc BFriendly staff member, very educated and professional!
Goddie ILarry Larry Larry! We drove the Uhaul 1,7 miles to my store and it stayed there for 3 days which I paid for (thank you for letting me keep it for 1 more day that I paid for that extra time) The Uhaul was driven 1,7 miles there and parked and drove back 1,7 miles back to the Uhaul place on evens and dropped off but were charged for 69 miles! I know I had to pay for the 3,4 or even 4 miles at $1,19 but not for 69 miles! I can dispute the charge but I will call and try to get it fixed before I do that and hope I will get a credit for the miss charge. I hope that was just a mistake on their part. Just be careful and take a picture of the odometer when you get into the Uhaul and when you get out! Very upset about this!
Carrie LLarry was great
LAFONDA BI love renting my Uhauls from this location. He is always so nice and friendly and works to get you in and out quickly! Would recommend Discount Mattress Furniture to anyone looking for great service.
Catasha BThe process was super easy. truck was clean. Great experience, will be renting it again when we move our daughter into her new apartment end of this month!
Kristofero CThe service was absolutely awesome! I hope that if I have to rent another U-Haul vehicle I am directed Discount Mattress. Thank you Mr Larry for your assistance!
Anthony TOnly got the chance to drive it for 3 hours and I paid for a full day and got charge more than expected without notice! Would not recommend!
onteja hParking spaces were tight and congested, attendant had an attitude like I was bothering him.
Mark HThe owner is one of the nicest and most helpful people that I have ever met! He was a pleasure to work with! I highly recommend this location.
Melissa MMake sure the truck got a full tank of gas and customer service need improvement.
Tynajja PLarry was by far the nicest and funniest person I've ever met. It was quick and painless dealing with him and he helped make my hectic day better. I will definitely recommend him to all our friends.
sheria dLarry was amazing and Put me At ease.
Tamla BI wish he would have addressed the fact I turned the truck in a day early.
Britton HI received the best customer service from this location. Going forward, this will be the primary location I use for U-Haul rentals.
Angela LRefund my rental fee. I have rented from Uhaul for many years. I am a business owner. This was the worst rental experience I have had with Uhaul. I will never rent from this location again. The truck was nasty inside the cab and inside the back roll up door. Windshield wipers not workerable. The entire truck should not have been rented to any customer. First of all, I had rented a 20ft and not a 26ft.
Alma FProvide more mileage!!
Bj P