Le client n'a pas laissé de commentaire.Fresnel B.
Customer Reviews for Discount Mini Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Tampa, FL 33610
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lundi au vendredi :
9h am à 1h pm / 2h pm à 6h pm
- Samedi :
9h am à 1h pm / 2h pm à 3h pm
- Dimanche :
Heures d'ouverture spéciales
- 11/25/2021 - 11/26/2021: Fermé
- 12/24/2021 - 12/25/2021: Fermé
- 12/31/2021 - 1/1/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Uhaul double charge for gas even though the truck was returned with more than what it was receivedAvlyn M.
I called the 1800# to extend my truck and they gave me mis information verses what I reserved with the nice lady in office. I finally got thru to her and verified my truck is extended but your 1800# should have same info and they do not.Jamie V.
I requested a dolly with the rental but I didn't get it then when I called about it they promised to waive it but when I returned the rental still charge me for the dollyWaqar M.
Le client n'a pas laissé de commentaire.HOLLI L.
Le client n'a pas laissé de commentaire.Sharonetta W.
Le client n'a pas laissé de commentaire.Shelia L.
I would like a copy of the receipt and the details of what I was charged for please. It just charged my card without warning, and was more than I expectedKyle M.
Le client n'a pas laissé de commentaire.Alexandra P.
Le client n'a pas laissé de commentaire.Hector T.
This location could teach Wilmington , DE on how to conduct professional Uhaul business.Charmaine C.
The customer service was terrible. The young woman was NOT customer friendly. When I picked up the truck, I asked how to tell which one. She said the # was on the front and back of the truck. I looked and looked and went back in to ask her to show me. She did NOT want to get up and come outside to show me. She finally did (slowly) and pointed out it was at the top of the truck. When I brought back the truck, she make a big deal about my having to back the truck into a space. When I told her I could not back up the truck and that there were not any spaces to park, she was very rude and insisted she wasn't going to back it up and move it. Another customer suggested opening the gate so I could turn it around and that he would move his personal car out of a space. She displayed a lot of negative attitude about this but finally opened the gate. I asked my husband to take the key in as I was very frustrated by her lack of customer service and professionalism. When I got the final bill, she charged me an additional 6 gallons of gas (26 $more). I would NOT recommend this location at all.Sandra R.
Le client n'a pas laissé de commentaire.Deja'Nae F.
the people in the office give a good serviceJuan R.
Awesome customer service.Bartolome F.
Le client n'a pas laissé de commentaire.Aaron N.
Le client n'a pas laissé de commentaire.Solomon H.
Website and voicemail state the site is open on Sundays 9am-3pm. Voicemail full and not accepting messages. No one was available on site and I had to wait 35 minutes on hold to get help from UHaul CS to do a mobile after hours ( it was 10am) drop off.TERESA T.
Le client n'a pas laissé de commentaire.John J.
have the reserved equipment available.Heather S.
Le client n'a pas laissé de commentaire.Steven F.
Uhaul is shady as hell. Low initial price but lots of High add ons. Radio doesn't work. 350 miles without a radio gave me lots of time to fume about Uhaul. Cab not cleaned out well. Paperwork from the last four renters still in the cab. Gas tank level not correct at pickup. (7/8 on paper vs 5/8 actual) Returned with Full tank, but not credited correctly. Really not impressed.Warren L.
Le client n'a pas laissé de commentaire.Mary O.
The Young Lady Who Service Me Act Like She Was High Or Something She Was Very Slow Moving Slow Talking I Couldn't Barely Hear HerAshley C.
I was first sent to 5600 N 56th after selecting I can choose my drop off. (20 min drive) I pulled up and they turned me away as they had no room. After waiting on hold for a Florida uhaul rep they started looking for places. They offered one way across town, but I denied doing so without compensation since I already could not return it where uhaul stated. She found a location with drop off services and stated if they were full to call her back. Luckily there was one spot one and it was dropped after hours there.Cheyenne K.
Le client n'a pas laissé de commentaire.Gary K.
I was charged about 50 $extra. I've called to get refunded/ask about the extra charge and was told a ticket was created and someone would call me within 48hrs. 4 days went by, I called and was told the same thing again. Another 3 days went by and I was told I would be refunded the overpay within 3-5 business days. That was 7 business days ago. I'm very annoyed....Ryan W.
Please set your employees up for success the gentleman behind the counter was very kind but I was frustrated with U-Haul online systems at last minute uhual changed my pickup location 3 times. The 3rd location discount mini storage closed at 5:30 pm and lived 40 mins away on a Friday in Tampa that would be impossible to get to out of work the original location I selected two weeks prior was 4 mins away. I called uhual to confirm I could do an after hour pickup it was scheduled for 7pm I arrived at 6:45 . From 6:45-7:15 I kept refreshing the website only to find out it was scheduled for hand delivery only ...yet they location closed at 7pm I tried to call uhual again but each time wait times were 30 mins. I left drove back 40mins to my home and came back the next morning. The gentleman behind the counter was friendly and customer service oriented but uhual did nothing to make his job easier Or my experience better would rate customer service for U-Haul 0 out of 10. Would rate your employee's customer service 10/10. Please look into your computer systems be identify the gaps.Cheyanne C.
Brandon made the process great! ðŸ‘ðŸ½ðŸ‘ðŸ½Courtney S.
I was charged for blankets that I did. It use.Caleb E.
Le client n'a pas laissé de commentaire.Reynaldo M.
My pick up was at a much better place and knowledgeable of the services I needed. Discount Mini Storageannie H.
Le client n'a pas laissé de commentaire.crystal H.
Le client n'a pas laissé de commentaire.Alister R.
Excellent service à la clientèleAttilio S.
Truck was dirty and it made a noise coming out of The front end and nosie didn't stop until i was driving 20 miles. The drive was terrible, and it needed an alignment or wheels checked on the truck its not safe.Melissa M.
Very helpfulBen M.
The front desk lady that pick up the truck from was so nice and funny made moving a little stressful. It was quick easy pick up she guided me backing the truck out making sure I had all the necessary supplies the drop off was easy as well this will definitely be my choice of uhaul store in the futureNatasha W.
The receptionist was nice and compliant with CDC Guidelines! Merci!Robin G.
Le client n'a pas laissé de commentaire.Michael B.
Can think of anythingIra M.
I checked out the uhaul after hours. My main problem with this Uhaul was the app. I picked up the Uhaul after hours and spent over on hour at Uhaul trying to upload pics. As I was pressing the foward button I noticed I needed to take a pic of the odometer, then I pressed the back button & the app froze up. I needed to retake the vehicle damage pics. After being at the store for over an hour I gave up as the clock was ticking on my rnetal & I needed to get home. I called uhaul, was on hold a long time. Then when I got on the phone with the rep the app unfroze. So I got off the phone with the rep and it immediatly froze up again... I spent over 2 hours dealing with the checkin before giving up on it all together so I could actually start packing the truck. Then when I was checking the truck in I was already stressed out b/c it wasn't super easy to find how to check it back in. It would have been easier if it was a direct link. I tried and tried to take pics and it kept freeing up again. I was SO stressed with the app knowing the clock kept ticking and it was taking forever to check in. Moving is already stressful and dealing with the app trippled my stress level. If I ever rent with Uhaul again I will make sure to get there during normal business hours so I do not have to worry with the app.Miles M.
Le client n'a pas laissé de commentaire.Shane D.
Bryan was a God send. The service was higher than excellent. Merci.Dorothy W.
Le client n'a pas laissé de commentaire.francisco A.
Le client n'a pas laissé de commentaire.Moises O.
Le client n'a pas laissé de commentaire.Byron B.
I apologize I truly forgot to fill up.workers at tht location has great service.Towanda J.
Le client n'a pas laissé de commentaire.Mary S.
Everything was great and the emploees are really on point with knowledge of the business.nicole S.
Le client n'a pas laissé de commentaire.Joann W.
Le client n'a pas laissé de commentaire.Eloise W.
Le client n'a pas laissé de commentaire.YASSER E.
Le client n'a pas laissé de commentaire.Francisco G.
All goodDavid H.
Very nice friendly staff. Truck brakes were going outJohnshavanic S.
Le client n'a pas laissé de commentaire.Alisia C.
Le client n'a pas laissé de commentaire.Magnolia R.
Le client n'a pas laissé de commentaire.Jonelle R.
Le client n'a pas laissé de commentaire.shontay L.
Le client n'a pas laissé de commentaire.Keith N.
Le client n'a pas laissé de commentaire.Brooke B.
The lady working there is very nice and sweet. Remembered me by name even days later.Karoline E.
Brandon was a very nice young man great customer service. Tops off to you for having a very person working for company.Shyhime W.
Le client n'a pas laissé de commentaire.Mouna S.
Brandon Salinas and the other employee ( sorry I did not get his name) were very welcoming. We completed the paperwork immediately and the truck was clean and ready for me as soon as I step out the door. The truck ran well. Upon return, they quickly took care of me and I was out the door. They were very professional.Edmond A.
2 staff members one helped other was on cell phone I ended taking my biz elsewhere notime for thisPatricia W.
The staff was very helpful and nice.Stephanie S.
Le client n'a pas laissé de commentaire.Michael C.
Tire pressure monitor was on. There was no location to check the presence. This created great anxiety when driving such a large vehicle . No air pump that goes to 80lbsSherlene M.
Le client n'a pas laissé de commentaire.Anita W.
Le client n'a pas laissé de commentaire.Tamika J.
Le client n'a pas laissé de commentaire.nichole B.
Brandon who helped me with the truck was friendly, helpful, and had great knowledge. My experience was fast and easy going!!Justina H.
Great customer service and very professional.Sheila B.
Le client n'a pas laissé de commentaire.Marquiesha M.
Le client n'a pas laissé de commentaire.David E.
Le client n'a pas laissé de commentaire.Amanda B.
Le client n'a pas laissé de commentaire.Chantal G.
FENOL WAS POLITE, PROFESSIONAL, FRIENDLY AND COURTEOUS. THE OFFICE WAS CLEAN AND SMELLED REALLY GOOD. I WILL BE GETTING MY NEXT UHAUL TRUCKS FROM DISCOUNT MINI STORAGE & UHAUL.Justina H.
Le client n'a pas laissé de commentaire.gul S.
Le client n'a pas laissé de commentaire.Sabrina G.
Le client n'a pas laissé de commentaire.Roshawnda R.
Le client n'a pas laissé de commentaire.Audrey F.
Le client n'a pas laissé de commentaire.Tom G.
Excellent service à la clientèleFenol D.
Le client n'a pas laissé de commentaire.Adjima A.
Keep the employees you have absolutely excellent customer Service . They made my stress level decrease with the help and dependability of using their equipment. Everyone is so nice and considerate.Kathleen R.
Le client n'a pas laissé de commentaire.Jutta G.
To me nothing cause i had everything i wanted and the guy who assist me at the pick up location was very nice as wellJOHANNE B.
Brian was the bomb. Helped from the beginning to the end. Very knowledgeable about the equipment and business. Thanks again guys????Lanice G.
all is well, the treatment and professionalism of the employees of the miami agency and the tampa agency is excellent, but you can not ask, I would not hesitate to use the aforementioned agencies.juan R.
Le client n'a pas laissé de commentaire.Mitszell H.
Le client n'a pas laissé de commentaire.Keshia O.
Pickup process was quick but the best part was the customer service. There was 2 Representatives there and they were so kind and helpful. I truly enjoyed the interaction. I will be writing a review regarding their performance.Lavinia G.
Fenol and Brandon were exceptionally friendly and knowledgeable. Great guys!Jamie D.
Le client n'a pas laissé de commentaire.Kathleen R.
I turned the keys in at around 7pm on 9/16/19 because the receptionist said I could just drop it in the box but my receipts says I had it until around 930 this morning. There should be a camera but me and my husband returned the truck the day prior and he works 930 to 630.Stasha S.
Customer service rep Janessa was awesome! Great attitude awesome customer service...Darcelle N.