It's the bestGezim B.
Customer Reviews for Discount Mini Storage
(U-Haul Neighborhood Dealer)
Pour nous contacter
Tampa, FL 33610
Services dans cet établissement :
9h am à 1h pm / 2h pm à 6h pm
- Samedi9h am à 1h pm / 2h pm à 3h pm
Heures d'ouverture spéciales
- 12/13/2022: Fermé
- 12/26/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I reserved the truck two days prior to the day I needed it with U-Haul truck share. When I got to the location I tried to check via the app to get the truck but I got a notification that said their is no equipment assigned to this reservation to please go inside to see the attendant. The attendant told me that the truck was still out and I would have to wait for the truck to return. About an hour later the attendant called me and said that the truck was now ready, so I went inside and the attendant did everything handed me the keys and told me where to put the keys when I return because the location would be closed. After having the truck for a little over an hour I brought it back to the location and placed the keys in the drop hole in the door like I was told by the attendant. When I got home I check the U-Haul app and noticed that I was suppose to do some steps on the app to turn the truck in. I called the location and left a voicemail to let them know that I forgot to do the steps to return the truck via the app. I rented the truck on a Saturday, they were closed that Sunday and on Monday I received a receipt to my email, they charged me for two days and I only had the truck for a little over an hour. The process to return the truck was unclear and I guess I have to be the one to pay for it. I live an hour away form this location but I choose it because I was picking something up for my disabled uncle who lived down the street from this location.Stephanie W.
Le client n'a pas laissé de commentaire.Andrea M.
Was charged $15 for gas when I left it at the mark where I was given it atMarie C.
Keep up your outstanding Excellence friendly service all around... deserve the Golden guarantee sealed of approval..stacie H.
Gas level and mileage was wrong. Truck was dirty and attendant was not helpful at all. He just sat at the counter talking on the phone barely paying any attention. Upon return attendant behaved the same. Sucks!Anderson V.
The application could be better. It took forever to get an accepted picture. Miscommunication on the return time. Specific should be given before renting also the requirements.Richard S.
I got charged 7 dollars in gas but I filled the car to get it how it was picked upEmad H.
The interior of the truck was a bit dirty and reeked of marijuana.SCOTT EDMUND H.
Le client n'a pas laissé de commentaire.petra C.
Le client n'a pas laissé de commentaire.Vannessa M.
I never received my deposit of $100 back.. it's been 3 weeks since I rented a van. I call and call, no one answers or return my calls. I will make my way over there as soon as I'm able to, this is ridiculous at their point.Latoya K.
Le client n'a pas laissé de commentaire.Molly H.
Le client n'a pas laissé de commentaire.Redic J.
Le client n'a pas laissé de commentaire.Richard J.
Le client n'a pas laissé de commentaire.Moosa Y.
Le client n'a pas laissé de commentaire.Dawn S.
Le client n'a pas laissé de commentaire.Jasmin G.
Le client n'a pas laissé de commentaire.Diane L.
I went to drop off the keys during work hours and the lady was sitting inside and didn't open the door for us. Also, I tried to call during work hours but no one answered. It was a terrible experience. I would never go to this location.Jason V.
Le client n'a pas laissé de commentaire.Masood K.
Le client n'a pas laissé de commentaire.Christian C.
Le client n'a pas laissé de commentaire.sadie M.
Le client n'a pas laissé de commentaire.sharon C.
Le client n'a pas laissé de commentaire.carlos T.
Very pleasant good customer service meet your every needMarva J.
The agent was not friendly. He was rushing to leave. The truck was on almost empty.Marilynn S.
Worst Experience Of My Life will not come back and definitely will not recommendsalema J.
Le client n'a pas laissé de commentaire.Michael Z.
Steps didn't follow the video at all.Trace S.
Le client n'a pas laissé de commentaire.Audrey F.
every time I rent a uhal it has no gas in it. its always on E. then they lie about if you put gas in we will discount your trip by 40 or even by 50 and never get that discount.Rashetta D.
Not open at returnmichelle M.
Le client n'a pas laissé de commentaire.DOYLE J.
Le client n'a pas laissé de commentaire.SCOTT B.
Le client n'a pas laissé de commentaire.robert G.
They will charge one price and release the funds back get you to do it and then charges you AGAIN for a different rate. I'm not sure why I was OVERCHARGED.johlinda W.
we got great customer service from the desk, however, they had no 10 ft. trucks avaliable to offer, so I went with the 15 ft. one. The truck itself was not in the best of shape. Both doors squeaked loud, the brakes felt like they needed fluid, ( lower to the floor when first starting out). there was a strange winding noise from somewhere, I couldnt pinpoint exactly where, and there was excessive play in the steering wheel, made it harder to drive straight. the cabin was clean. I would rent another from this location, however, this particular truck needs some work.Larry S.
Le client n'a pas laissé de commentaire.LAVANDA W.
There was no one there when I came to pick up the behiJudith P.
Le client n'a pas laissé de commentaire.GILBERTO C.
Le client n'a pas laissé de commentaire.Bryan G.
No response back Charged me for a whole day when it wasn't and I still haven't heard back about my glasses possibly being left in the van. Horrible! The guy looked like he didn't even know what was going onMakeda M.
Le client n'a pas laissé de commentaire.Keenen B.
Le client n'a pas laissé de commentaire.Building I.
There was a lock still on the roll down and it took the person a lot of time to get it off. Also the location was changed from a closer location to this one creating additional mileage and costs.Nicholas C.
I have used UHaul for years good serviceSharon P.
They never answer the phone.Even J.
Follow through on your booked reservations. We had reservation set for one location and they had none. We went to second location and no one was in the office. Finally someone showed up and helped us. But we ended up waiting over a hour for a truck, when I booked in advance! It delayed our move, so I wont reccomend your company to others!Allen R.
Le client n'a pas laissé de commentaire.Paul R.
Le client n'a pas laissé de commentaire.Abigail S.
Van smelled like recent cigarette smoke plus the smell was present the following fay, It's disgusting.Daphne S.
Le client n'a pas laissé de commentaire.Shawndra L.
I traveled a total of 3 miles only but was chargedMary L.
the truck was not clean at all.. I let the guy know before I took the truck but nothing was done.Larry D.
I reserved a 10' truck. I flew into Tampa and Ubered to the location. They had given my truck away and didn't have a truck for me. The only option they gave me was to Uber to a second location and they had a 26' truck I could rent. I am a 68 year old woman who had never driven a truck that big but I had no other choice. I had to drive that truck 11 hours to Knoxville. It was horrible. The truck was dirty with no washer fluid and the truck was on empty. I had to fill it up immediately and when I dropped it off with a quarter of a tank of gas they charged me $43 extra fuel fee. I am appalled at U-Haul and would never do business with them again. I'm considering whether or not to sue them. Warningâ€¦beware!Debra M.
Staff was inviting and warm and knowledgable.Romaine E.
Le client n'a pas laissé de commentaire.Yvonne H.
The truck was accessible but this is not good for highways! Very slow and it's feel gonna brake in the middle of the bridge. The wheel is complete out alignment.Janitza G.
The rep Robert was too busy focused on his phone. He failed to greet me he didn't ask for information for my reservation initially I had to say do you need my name? He told me someone didn't return the truck I reserved so I had to go somewhere else. As I'm leaving he runs out and says he forgot there was another one that I could use. We went back in purchased it. He handed me the keys and said it's outside. He didn't walk out to the truck once I said I came back in because I couldn't find it he still didn't move he just said it's right outside and proceeded back to his phone literally dismissing me as if I'm a bother. I didn't get the dolly I reserved so this made my moving process with large furniture extremely hard. We asked about s refund the next day and he acted as if he couldn't do it. The service was absolutely horrible!Antinette E.
U-Haul cut off in Louisiana and had to put oil in it it was scary and upsetting but finally once that was done it started and went the rest of the wayJessica H.
Clean trucks thoroughly and disinfect. Also make sure paperwork is accuraterodney W.
See above.Katelynn C.
Le client n'a pas laissé de commentaire.Fresnel B.
Uhaul double charge for gas even though the truck was returned with more than what it was receivedAvlyn M.
I called the 1800# to extend my truck and they gave me mis information verses what I reserved with the nice lady in office. I finally got thru to her and verified my truck is extended but your 1800# should have same info and they do not.Jamie V.
I requested a dolly with the rental but I didn't get it then when I called about it they promised to waive it but when I returned the rental still charge me for the dollyWaqar M.
Le client n'a pas laissé de commentaire.HOLLI L.
Le client n'a pas laissé de commentaire.Sharonetta W.
Le client n'a pas laissé de commentaire.Shelia L.
I would like a copy of the receipt and the details of what I was charged for please. It just charged my card without warning, and was more than I expectedKyle M.
Le client n'a pas laissé de commentaire.Alexandra P.
Le client n'a pas laissé de commentaire.Hector T.
This location could teach Wilmington , DE on how to conduct professional Uhaul business.Charmaine C.
The customer service was terrible. The young woman was NOT customer friendly. When I picked up the truck, I asked how to tell which one. She said the # was on the front and back of the truck. I looked and looked and went back in to ask her to show me. She did NOT want to get up and come outside to show me. She finally did (slowly) and pointed out it was at the top of the truck. When I brought back the truck, she make a big deal about my having to back the truck into a space. When I told her I could not back up the truck and that there were not any spaces to park, she was very rude and insisted she wasn't going to back it up and move it. Another customer suggested opening the gate so I could turn it around and that he would move his personal car out of a space. She displayed a lot of negative attitude about this but finally opened the gate. I asked my husband to take the key in as I was very frustrated by her lack of customer service and professionalism. When I got the final bill, she charged me an additional 6 gallons of gas ($26 more). I would NOT recommend this location at all.Sandra R.
Le client n'a pas laissé de commentaire.Deja'Nae F.
the people in the office give a good serviceJuan R.
Awesome customer service.Bartolome F.
Le client n'a pas laissé de commentaire.Aaron N.
Le client n'a pas laissé de commentaire.Solomon H.
Website and voicemail state the site is open on Sundays 9am-3pm. Voicemail full and not accepting messages. No one was available on site and I had to wait 35 minutes on hold to get help from UHaul CS to do a mobile after hours ( it was 10am) drop off.TERESA T.
Le client n'a pas laissé de commentaire.John J.
have the reserved equipment available.Heather S.
Le client n'a pas laissé de commentaire.Steven F.
Uhaul is shady as hell. Low initial price but lots of High add ons. Radio doesn't work. 350 miles without a radio gave me lots of time to fume about Uhaul. Cab not cleaned out well. Paperwork from the last four renters still in the cab. Gas tank level not correct at pickup. (7/8 on paper vs 5/8 actual) Returned with Full tank, but not credited correctly. Really not impressed.Warren L.
Le client n'a pas laissé de commentaire.Mary O.
The Young Lady Who Service Me Act Like She Was High Or Something She Was Very Slow Moving Slow Talking I Couldn't Barely Hear HerAshley C.
I was first sent to 5600 N 56th after selecting I can choose my drop off. (20 min drive) I pulled up and they turned me away as they had no room. After waiting on hold for a Florida uhaul rep they started looking for places. They offered one way across town, but I denied doing so without compensation since I already could not return it where uhaul stated. She found a location with drop off services and stated if they were full to call her back. Luckily there was one spot one and it was dropped after hours there.Cheyenne K.
Le client n'a pas laissé de commentaire.Gary K.
I was charged about $50 extra. I've called to get refunded/ask about the extra charge and was told a ticket was created and someone would call me within 48hrs. 4 days went by, I called and was told the same thing again. Another 3 days went by and I was told I would be refunded the overpay within 3-5 business days. That was 7 business days ago. I'm very annoyed....Ryan W.
Please set your employees up for success the gentleman behind the counter was very kind but I was frustrated with U-Haul online systems at last minute uhual changed my pickup location 3 times. The 3rd location discount mini storage closed at 5:30 pm and lived 40 mins away on a Friday in Tampa that would be impossible to get to out of work the original location I selected two weeks prior was 4 mins away. I called uhual to confirm I could do an after hour pickup it was scheduled for 7pm I arrived at 6:45 . From 6:45-7:15 I kept refreshing the website only to find out it was scheduled for hand delivery only ...yet they location closed at 7pm I tried to call uhual again but each time wait times were 30 mins. I left drove back 40mins to my home and came back the next morning. The gentleman behind the counter was friendly and customer service oriented but uhual did nothing to make his job easier Or my experience better would rate customer service for U-Haul 0 out of 10. Would rate your employee's customer service 10/10. Please look into your computer systems be identify the gaps.Cheyanne C.
Brandon made the process great! 👍🏽👍🏽Courtney S.
I was charged for blankets that I did. It use.Caleb E.
Le client n'a pas laissé de commentaire.Reynaldo M.
My pick up was at a much better place and knowledgeable of the services I needed. Discount Mini Storageannie H.
Le client n'a pas laissé de commentaire.crystal H.
Le client n'a pas laissé de commentaire.Alister R.
Excellent service à la clientèleAttilio S.
Truck was dirty and it made a noise coming out of The front end and nosie didn't stop until i was driving 20 miles. The drive was terrible, and it needed an alignment or wheels checked on the truck its not safe.Melissa M.