Customer Reviews for Diva Petroleum
(Concessionnaire U-Haul dans le voisinage)

1 078 évaluations

22 Concession St   Cambridge, ON N1R2G7
(Ainslie St S)

(519) 740-8993

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 8h pm
  • Dim : 8h30 am à 7h pm

Services dans cet établissement :

Pour nous contacter

(519) 740-8993

22 Concession St
Cambridge, ON N1R2G7
(Ainslie St S)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 8h pm
  • Dim : 8h30 am à 7h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Everything worked out so well at this location. The staff were so helpful and friendly. I loved that it was at a gas station so I could top up the tank right there!

KATHERINE B. 
Évaluation :
2

Horrible customer service. The 2 men running the desk were rude and wouldn't listen to me, raised his voice at me as well. Not customer friendly at all. Inwas late returning the uhaul and the man from the diva petroleum called me and when I returned he call, he ended up being rude to me again. I had had enough and didn't even want to return it there, but made my boyfriend come in. Very dissatisfied with customer service.

Krystal J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Audrey A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRIAN F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rodrigo S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geoff H. 
Évaluation :
2

No help at site

Brook G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jeff A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anil M. 
Évaluation :
5

Great online experience

Jorge A. 
Évaluation :
2

The man who lent us the vehicle was nice but the vehicle itself was filthy. Looked like it hadn't been cleaned in a while and there was a dirty mask on one of the seats. Unfortunately I don't think I'd rent one of those from there again.

CORY F. 
Évaluation :
4

This location was almost 20 minutes away from my home, I requested to pick up the vehicle from nearest to my home, but I didn't get it, otherwise very good customer service by the booking agent/cashier.

Sarbjit G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan W. 
Évaluation :
1

I picked up the rental truck after a 30 minute wait. It had no. Brake lights tail lights or signal lights. This was very dangerous and nerve racking to drive. There was no walk about the vehicle to check anything and I would not recommend this pick up place

MICHAEL T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Colin M. 
Évaluation :
3

When I place an order with Dolly's - I expect there to be dolly's available. This was incredibly inconvenient.

Kevin B. 
Évaluation :
3

The customer service received was above par, especially at drop-off. The gentlemen at the counter were both patient and super helpful. I would most certainly recommend this location to a friend!

Lorianne F. 
Évaluation :
4

Everything was good.

PAUL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gustavo D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike E. 
Évaluation :
5

Location should have completed my order at location instead of making calls to office. This location gave phone number of who I should call and setup time schedule.

ROBERT W. 
Évaluation :
3

Remind your depots to clean the trucks. My rental was filthy inside.

Daniel A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louise H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond V. 
Évaluation :
1

Truck was not clean, leaked oil on my driveway, I also filled up gas at this location when dropping it off, they called me and claimed it required more gas (30 $worth), I told the attendant this is incorrect. I told them I'd come down and check they said it was only 12 $worth of gas so I accepted the payment but I do do believe this was the case at all! They just ripped me off! Terrible customer service and a bad overall experience! This place should be written up and have someone from upper management contact them.

Ken E. 
Évaluation :
5

Great staff, great product and excellent location !

Matthew S. 
Évaluation :
4

Overall great experience!

Carey G. 
Évaluation :
5

Fast clean and friendly service.

Craig M. 
Évaluation :
2

This location is the worst the counter for uhaul has all these things for drugs bongs and pipes. They only tall to you in between the customers buying from them you have to wait until they finish. I rented a 26 ft truck with barely any brake pads!! I advised them of this as well. It's in a neighbour that really does not feel safe as well. I will never rent from this location again.

Marilyn B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tim T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard K. 
Évaluation :
2

The store is cramped and busy, and with the one employee both doing uhaul rentals and tending the til for gas etc it took forever to pick up. Also, mask laws were not being followed by the employee as he wore no face covering at all.

Michael L. 
Évaluation :
1

Find a new location, it was slow, dirty and way to crammed for the current environment.

Brad C. 
Évaluation :
5

Prompt and courteous service - equipment was top-notch!

Elaine R. 
Évaluation :
4

When I was using the online check-in. The internet agent kept hanging up on my backup person. Also, be upfront about the requirements of having another person needing to confirm you.

Shawn Z. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rick W. 
Évaluation :
3

The space is very tight and busy, with no separation between uhaul rentals and gas station customers. Our reservation time was 10:00 and there was a line-up of people waiting who couldn't get their vehicles from other locations, so we waited 40 minutes past our reservation. There was no where to stand. People kept coming in to pay for gasoline or buy lottery tickets at one counter and we were shunted off into a corner to wait, and still got in people's ways. Also, computer reservations should be staggered slightly to avoid line-ups.

Jonny S. 
Évaluation :
5

Service was perfect. Vehicle was clean and in excellent working order. Will definitely use them again!

Elishia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott B. 
Évaluation :
5

the counter staff where very helpful

Tom M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cheyenne D. 
Évaluation :
2

In this time of Covid, the simplest of precautions is to make sure the cab is clean for the next rental. I took pictures when I picked it up and it can easily see that no attempt of cleaning was made.

Mark S. 
Évaluation :
4

Cost per mile/Kilometer is too high.

Earle B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jose M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Fawzia K. 
Évaluation :
1

The gas station attendant was busy with other customers and I had to wait while he continually dealt with new customers as they came in. I had to hook up the trailer by myself and I hurt my back lifting the tongue up.

Paul R. 
Évaluation :
1

Was charged 152,11 $ from my Mastercard but my paper bill states 111,71 Will be calling to dispute charges if not refunded, and then will proceed with lawyers

Roy T. 
Évaluation :
5

Although it was not detailed clean inside it was acceptable. The counter staff are really helpful and I will rent from them again,

Tracey B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERARDO P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher B. 
Évaluation :
4

All trucks should come with full tank of gas which should be returned as a full tank of gas. This truck came with only a 1/4 tank so I had to stop to get fuel almost immediately - that's annoying. thank you

derek S. 
Évaluation :
3

Staff was super nice and polite.

Chris T. 
Évaluation :
5

Thr gentle man that helped us when we picked up our trailer was amazing. Our 4 way light cords were not working and he tried everything he could.....would recommend this location

Ashley C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Danyelle O. 
Évaluation :
1

Too busy to greet or ask what a customer needs.

Prashant D. 
Évaluation :
1

Crowded and the one employee was not wearing a mask

catarina T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken G. 
Évaluation :
5

Very clear and great communication, super fast transaction between getting keys/ dropping off. Store owner very pleasant and informative.

Martin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miroslav P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Adam M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
1

Location did not have my booked vehicle. Attendant was rude. Went to another location and they also did not have it. Found it at a 3rd location and was not given extra time for my trouble. No gas in the tank.

Sean M. 
Évaluation :
5

Great experience!

RYANJ S. 
Évaluation :
3

Just the sketchiest little gas station ever. I was signing contracts on-top of a bong display cabinet

Cole V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John luke K. 
Évaluation :
5

Thank-you Outstanding customer service

Dennis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAETAN V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jessica M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NANCY D. 
Évaluation :
5

The mobile check in AND pick up is good, but when speaking with the store they said that they can't guarantee the dollies and blankets would be in the truck because we were picking up before store opening hours. What's the point in having a 24 hour mobile self service if you can't use it before store opens anyway?

Paul S. 
Évaluation :
5

Excellent service!

James C. 
Évaluation :
3

The Rep entered wrong drop off location. I had a one way reservation from Brampton to Cambridge. The girl on the counter confirmed the same with me but still ended up entering bracebridge as the drop off location instead of Cambridge. The fuel gauge reading was also incorrect on the contract and I took pictures to confirm that, later which I used to show to the rep at the drop off location to avoid extra fuel charges. While trying to complete the return at the drop of location the U-Haul rep told me I'll be charged 158 $for different drop off location. I had to call U-Haul customer service multiple times to get to the right person and get my destination changed. Later the same rep at the drop off location told me that I am getting charged with extra fuel credit which even he didn't knew what that was for? I was allotted 130 Miles and I drove 61 miles only and refilled the fuel with extra and over the previous reading. I called U-Haul the rep I spoke to couldn't understand a thing and was clueless about this charge and hung up on me. I had to call again explained the situation and I was promised a callback by the general manager of the location, which was never full filled. I am still getting a run around to get the extra charge off my credit card. In all a very very poor experience and pathetic customer service.

Ankur S. 
Évaluation :
5

I couldn't order the trailer I wanted but when I arrived I saw they had one, changed my order in 5 seconds and I was on my way. Easy pickup and drop off with friendly staff. My new go-to uhaul location.

Adrian T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin E. 
Évaluation :
3

Just sweep out the inside cargo area of the truck please. Previous renter had left staples and screws all over the place, so I swept it out at home. Otherwise the truck was in great running condition!

Paul S. 
Évaluation :
2

every. single. gas. station. within 5km was closed when I went to go return the truck at 8:30pm. I even told the store clerk that I'd be coming back around that time and he neglected to mention that little detail. so I had to return the truck low on fuel or rack up mileage driving another 10 km each way to fill up and come back to return. got charged 20 $for 5 $worth of gas. real nice.

Faisal K. 
Évaluation :
4

I had to be left waiting while the attendant tried to clear clients who came after me to purchase has. That was disappointing.

DARLINGTON M. 
Évaluation :
3

The equipment was fine, but the staff is untrustworthy. They said I was given a half tank of gas, but when I got in the truck it was below half. I didnt think much of it until I returned the vehicle AFTER I put 25 $of gas in to bring it to the same point, but the attendant said it was below where it was when I picked it up. I tried to explain it to the guy but he wanted to charge me an extra 18 $anyway! Not cool.

Peter A. 
Évaluation :
5

THE ATTENDEE WAS KNOWLEDGEABLE OF THIS. VERY EASY TRANSACTION AND HELP ME HOOKE UP

Usman L. 
Évaluation :
3

courteous and speedy pick-up and return. Van was clean and in good condition.

Bruno R. 
Évaluation :
3

I specifically asked on multiple occasions, for a dock level height. The guy on the phone , not at diva assured me this was dock level! It was not, and I could not load what I was trying to pick up! So I returned the truck, and was obviously charged! But was lied to, I was told the price was 89cents a mile! And this was said multiple times, when in fact it's 89cents a km. And the truck is in miles! So my 39,99 a day rental cost me 310 dollars and 100 dollars in fuel. So I'll be sure to call around to other rental companies next time. This is sickening. And cost me a lot of money!

JEFFREY ANTHONY J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nathanael H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Olajide M. 
Évaluation :
5

definitely positive experience - would recommend!

Dmitry R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEX G. 
Évaluation :
3

Not a dedicated UHaul store like the one on Fairway Road in Kitchener, however, the trailer I rented was in excellent condition and pulled very well. Extremely high-end trailer!

Zachary R. 
Évaluation :
5

Nothing. They were friendly and gave fast service. Great job.

PAUL H. 
Évaluation :
1

Truck had a lot of damage on the outside and they expected me to sign the form stating the truck was in good form before seeing it. Had to ask the guy to come out with stickers to put them on 4 different places

Samantha S. 
Évaluation :
3

Very disappointed. I feel like there's something fishy with the whole company. I reserved online about 5-6 weeks before I needed the truck. I chose a specific location and time of day. Location was within 5 km of my move. A couple of days before hand I got an email telling me the location and time of day was changed. It was now 4 hours later and 20 km away! I feel like uhaul was trying to get more mileage out of me. I passed several other uhaul dealers on the way to and from my rental. Disappointed that getting more mileage money goes above good customer service. I was also told on the phone when I called to ask about the change that my per km charge would be reduced to 0,40 $ but it wasn't. I likely won't be using uhaul in the future. Also still waiting for a receipt to be emailed to me. Just want to point out that the gas station I picked up and dropped off at was good. No complaints there. They were kind and friendly. Also the online check in and return was easy to use and helpful.

Lisa M. 
Évaluation :
5

Great service with no issues. Thank you.

Trudy R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter P. 
Évaluation :
3

signage outside to direct you to the gas station for keys

CHRIS J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WILLIAM G. 
Évaluation :
4

Make sure that all employees are wearing proper PPE when inside building. Apart from that they were kind and courteous.

James B. 
Non les évaluations ont été soumises pour cet établissement.

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