Last time I rented from u haul , we did a walk around checking and marking any damage. None of that was done. Had to take my own pictures before I left. Gas tank was l ft at a quarter tank. Had to waist more time to fill the tank before I left. Engine light was on and told not to worry about it. The back was not cleaned out and previous renter left his license and credit card in the cab. So nobody went through the cab to see if it was cleaned. Truck ran good and worked for our needs.
DAVID F
Customer Reviews for Diva Petroleum
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Everything was fine
JOHN BFirst, let me say, the gentleman that looked after me was fantastic. But I shouldn't have to keep waiting while he serves other customers of the fuel station and variety store and delivery drivers. The parking lot and trailer was covered in deep snow and the position of the trailer made it difficult to leave.
JOHN WI would not be able to give uhaul a good recommendation reserve the truck for 9 AM had to drive 100 miles to get the truck I had to wait till 330 was told it would be there at 11:30 12 and then had to wait till 330
JOHN AThe drop off location and process went smoothly. Staff were friendly and courteous. Keep up the good service.
JOSEF BHave been charged $1,07/km but was informed at .87.
MANISH KHire some customer friendly staff.
DHEERAJ KThe truck was filthy inside. Full of water and smelled really bad. The brakes were horrible. We were scared driving it. I'm disappointed that I spent $100 and the truck was in this of bad shape.
TANYA SInterior was dirty. I found a cigarette butt and smelled of smoke. Then charge me top dollar. Terrible
RICHARD KOver charged for gas. Pick up gas level was not at level indicated on sheet
MIKAEL FSuper friendly, great guy made the process very easy
DWAYNE BWas quoted 106$ if i went to the estimated km and told if i went less id be charged less. Went significantly less and was still charged the same. Be nice if they were honest about pricing and charged
RAYMOND MKeep up the great work thanks U-Haul you made my move easy
MARK TI was ripped off for over 60 kms that should have been credited back to me. A closing odometer reading wasn't even included on the final invoice
KIM LI am 77 years old and find the tongue is very heavy to pick up. The trailer needs a crank up on them
Tom JExcellent work
ADEEL KWhen I received the truck I made a mistake that didn't match the kms with the receipt but I took pictures even from the parking lot of the gas station. Then when I came to return i realized that my dispatch kms and my picture kms not matching. Also I didn't check the the dozen oack of furniture pads when returned it was 11 , so had to pay for missing blanket. All over very bad experience
AREFIN Cgood service
laila AWORST EXPERIENCE I recently rented a vehicle from U-Haul, and while the rental process was straightforward, I'm pretty disappointed with how they handled the mileage and fuel charges. Customers are charged a hefty $1,4 per kilometre, and we are also required to fill the fuel tank before returning the vehicle. This feels like we're being charged twice for the same thing - once for the kilometres driven and again for the fuel used to drive those kilometres. It doesn't seem reasonable to be penalized in this way, especially since the maintenance and rental fees are already high. Moreover, the vehicle I rented could have been better maintained. It wasn't in the best condition, which made the experience less smooth. I expect more from a company as established as U-Haul. Customers should not pay extra for kilometres and fuel, especially given the current costs. I hope U-Haul reconsiders this double charge system and improves the overall experience for its customers.
SURYA DVery good dealer. Very polite and very understanding. Keep up the good service.
JAHANGIR BIt felt like we were not the customers. Only the people coming to the GAS Station were there, as they had priority over us.
ANMOL MI had great service everything was explained very clearly. Prices are reasonable.
SHERI CThey submitted the wrong paperwork, and UHaul thinks I drove 118 miles when I drove 10. They also told me I had the fill the gas gauge to half even though when I took it, it was at 1/4. The key wouldn't come out of the ignition of the first truck so I had to bring it back, and he swapped trucks but didn't change the paperwork. The attendant wouldn't let me see the contract I signed at first and I had to insist. I took a picture of it. I have contacted U-Haul ref 4973203. Terrible service from the attendant and absolutely no initiative to try and fix it. Specifically the employee working the afternoon/evening last night.
CHRISTOPHER BEasy friendly and quick. Just jow it should be.
JAMES SThank you for the Great service
Peter JWorst location with worst dealer
DHRUVIT PThe first truck I didn't even get off the lot because the headlights did not work. And I didn't even get a secondary option until 2:00 in the morning. And then he told me I had to have it back by 9:00 in the morning. I won't waste your time with my situation but I will tell you that the stress was not needed. It's been an awful experience. I would never recommend anybody go to this location again. That said, The people that I spoke with on the phone from uhaul were absolutely lovely. I couldn't say anything negative about those people. Just incredible. And that is not sarcasm.
JONATHAN Maccepte aussi le carte visa début visa i un client n' nas pas la carte credit. Merci
JOAO DPoor customer service and assistance from the team/management.
Amanpreet DEven i had reservations, i had to wait for half an hour for the keys. Because there was only one guy working there and he did everything to make it fast but there were many customers. Owners should allocate more staff for busy hours.
vishvash pThe truck cab was clean. But when I opened the back of the truck there was a lot of dirt that needed to be swept out before we could load our belongings. However the process for renting the truck was seamless.
David HTook too long to do the application as the sales person was dealing with gas and store patrons. Didn't have paper in the printer. Couldn't work the gas pump for us to get gas. Couldn't print the invoice because no ink in the printer. Frustrating experience. Won't recommend to anyone or use this service again
FRNK AThe rental process was very hectic. The personnel i dealt with we're great, it was just the whole needing a major credit card that was archaic to me. And then the mobile app kept glitching to which in the end, i had to end up using a web browser...what's the point of the app then? The pick up process ended up taking 2 hours, that is very unacceptable! I would rate the pick up process a 0/5!!! I will not using uhaul again!
veronica oLong line for picking up truck. And they charge double the amount of what has been told.
BREZHNEV SEverything was good. The cashier Anac at this gas station was very nice and understanding of his job. Will be better if there will more equipment like motorcycle trailers.
SERHII SConvenient and got the job done.
CHRISTOPHER SThe truck was in good working order. No issues.
Kenneth PUpon return the clerk said the mess in the truck was ours and he was going to charge 25$. When we received the truck it was super dirty and there was broken glass - all 4 of us that moved that day remarked on it. The clerk said he wasn't going to charge us for it after speaking with his manager, however; there was a mysterious charge on my receipt with no explanation.
KATHERINE MTruly I use diva U-Haul regularly for renting trailers for my business they are extremely helpful and always make sure everything’s clean and ready to go
Adam LIt was not good
maharshi vCheck in/pick up was awful. Person on counter was rude, arrogant and could care less about uhaul customers. Then had to wait almost an hour to get out of parking lot because only way in and out was blocked by a gas tanker filing the gas pumps. Gentlemen at check out/ return was very professional. Don't use this location.
Stephen ANothing - rental process was easy, trailer was in good shape and staff were helpful.
Cameron CCouldn’t find location at first
DAVID GSlow process at start of day
JILL BI get it was at a gas station but the attending took so long to get paper work and everything ready and i was early, while he was doing other things.
CHELSEY BThis Location has everything going, right? Don't think I would change a thing.
dan fTo be completely honest this location was extremely professional, courteous, and helpful. I have no suggestions towards improvement.
Thiago dThis is the 3rd time renting a U-Haul truck thru Faisal, the owner. This time was just as great as the previous 2 years. Faisal is professional, detailed, great customer service and concerned we have everything we need for our move. Highly recommend Faisal & his location for a positive business experience, he's a good guy to deal with. Donna Greeley, Cambridge, Ont.
Donna GEverything went very smooth. Highly recommend this location.
LORIE BI put a $750 deposit but the receipt I got in my e-mail said $657.50. When showing my deposit slip they said they can't refund the difference as the system said otherwise. So I'm being shorted nearly $100. This is BS.
COURTENY FNothing They were kind & helpful.
elizabeth pThe truck was in MPH and used gallons instead of litres so it was confusing to refill the gas. I would recommend telling people how much gas it takes so they know how much to fill it before the drop it off.
Brianna RThe equipment promised, when I reserved the truck, was not available.
ALEX MThe bottom of the van had not been swept out prior to my use. Fabric of my furniture got soiled. Also, I had done the early check-in online, and had to do everything all over again when I got to this location, so it saved me no time at all..
lynne vApproved a transaction under my name without my approval
Crystal BVery friendly & trusted for the rental reservation. (I've heard of other locations causing grief for rentals)...but not these guys! Rental was ready to go, no problems I highly recommend this location for UHaul rentals. Great job guys
heather wThey are extremely helpful. In few seconds i got an email for return.
Inderjot VWe returned our truck almost two hours early but our final receipt said it was checked in a hour late and we were charged another day for this.
Colin GIt wasn't cleaned out and had ice cream on the floor. Had to clean it myself because the guy working the counter was too busy
Tammy BInside of truck was filthy. Cigarette ashes everywhere. Submitted photo prior to rental so I don't get blamed.
Chris LTrucks brakes went 3 hours after getting it. Roadside assistance took close to 6 hours. New truck only had half a tank of gas. Was told Uhaul would book and pay for hotel in the city we had to be in... nope. They wanted us to go from Cambridge to Brantford then back. So we were stranded in cambridge with a truck full of stuff and no place to sleep. I couldn't get into my storage unit until the next day because uhaul took too long to even get us a replacement truck. Lost half my things because I got to the place really late... people only let me have 30 minutes to get my things. So I've lost over 3000 worth of my personal belongings. Uhaul is trying to charge me over 1000 for the rental and travel. I'm beyond livid. I'm so angry I'm positive I'm skipping over a few things. I don't believe I should have to pay anything at this point. I believe I should be refunded what I have ALREADY paid. I wouldn't recommend this place to anyone, not even my worst enemy. Bet your bottom dollar ill be blasting my horrendous experience all over all my socials and Google. I'm completely horrified by this experience.
Kimberly SBlankets all over the truck. No dolly after requested when booked. Absolutely HORRIBLE
Tiffany NGreat to deal with. I have been using them for years.
Aldo T