Lady at the front was so friendly , would definitely recommend.
Pam L
Customer Reviews for DMC Heavyduty Mechanical
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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After experiencing difficulties when trying to pick up our truck at the Riverside Dr location and having the clerk throw my credit card at me after I made a comment about he lack of customer service, we rented from the location in Lacombe and were amazed at the professional attitude and excellent customer service. Any time we need to rent from U-Haul in the future we will be using this location and recommeding them to all our friends.
James SThe best location I've ever visited, without a doubt. Uhaul's unbeatable rates made better only by the outstanding customer service at this location. I only book my rentals here even when I need the equipment somewhere else.
Matthew BGreat service as always!
Zachary WTracy from the Lacombe location was very helpful and excellent to deal with
JASON MThe owner was very kind and customer service was great!
Samantha OThanks for making things easy.
john bVery happy with the service provided and seemed like we were given special attention.
Estate OExcellent service
Duane MExcellent job!
Duane MI have no complaints againts the service i received.I appreciate the help and courtacy of the staff,thanks
Stephen VMerci.
Helene AThe manager did an excellent job !
Duane M-
Peter NGreat customer service! We love this location. Always clean and fast.
Nicole GGreat service!
Nicole GTracy was awesome. Helped me even step of he way. Very professional and friendly.
Duane PHave rented many times at this location and always been a great experience. Tracey is always awesome to work with.
Jim STracey was super helpful. We are seniors and moving ourselves was a daunting task. She took all the worries away. Very professionally handled. Thankyou
Carol MThe drop off location was a shop so as clean as it could be. The staff here were amazing though. Very kind, informative and super helpful!! :) The only unfortunate thing was that it was booked to be returned in Ponoka not Lacombe. Again...more travel and time for me. The process for UHaul is painful.
Heidi S10/10 honestly have zero complaints, she was amazing and helpful. Would rent from her again.
Lennae WThx
Helene MOne tire on the trailer was very low but after filing it the trip was otherwise good.
PAM TEverything was fine , next customer will be happy with the service
Michael DCan't say enough good things about this Uhaul location. She stayed late when I was stuck in traffic, easy to deal with.... Don't rent from any other location, they're the best! Thank-you!
Laurie ATracey at Lacombe U-Haul was exceptional getting me on the road . 5 stars
William LLacombe U-Haul was 5 stars, very helpful and diligent. Ponoka UHaul was useless (no trucks and even no supplies (boxes, etc.). it does not look like they want to do business and are bothered by clients. Wetaskiwin UHail had supplies but 2 times I checked on the web site before driving over (30 minutes each way), on the website it said open until 5 pm and twice it was closed when I got there 1,3 pm once and 2,3 pm the second time). The lady at Lacombe (Tracy? I apologize for not being sure of her name), was EXCELLENT and deserves to be commended. Definitely recommend in the future.
MARIO JThe place was good. The people were very kind and professional. My complaint is with U haul directly. How come if I requested to pick up my truck and trailer in Red Deer . I have to go to pick up the truck in Lacombe 25 km from Red deer and totally opposite direction to my final destination that was Kelowna. 25 km in gas in my own car and extra gas in the 26 ft truck that I picked up to go back to Red Deer.
Luis LOutstanding customer service from Tracy. Thank you for being so amazing.
CORINNE CTracy always goes above and beyond. Best service and cleanest vehicles around!
Nicole GGPS can not find the address. Additional help such as a map of location is necessary.
Sarah TThe lady was amazingly easy to deal with and very friendly ☺️
Brittany PNorhing
William HThis is the second time I've dropped off at DMC Mechanical. Nice flat yard with lots of parking and helpful staff. I recommend.
Ryan HTracey always goes above and beyond!
Nicole GThe lady there was awesome. Fixed all the mistakes from the alix gas plus guy made. Was super great about it all and apologized. She made sure the truck was also going to be taken out for service so nobody would have a front tire blown while moving their goods.
Natasha WRien
Dan STracey was very friendly and helpful
Bev CI don't have any complaints about this location and the representative was awesome! I will always use U-Haul for moving! Thanks again :)
Sean LThe truck was an absolute pile of junk. Loose door panels, front end felt like it was going to fall out and it dog tracked down the highway. So noisy inside you could hardly talk. It felt like we were taking our lives in our hands every time we drove it. there was damage on every corner of the vehicle, it should be taken off the road.
Kris OThe employee was very knowledgeable about the equipment and cared about how the equipment worked
dennis wThe U-Haul representative, Tracy, was absolutely amazing! She took the time to explain everything and double check all the information. The equipment was spotless, ran perfectly, and the return system was super easy. I highly recommend dealing with Tracy from U-Haul (located in Lacombe @ DMC heavy duty mechanical)! Five star service.
Laura AWas very happy with our experience
Margaret LThe Lacombe AB Office staff are very Friendly and very helpful always willing to go the extra mile to help there customer’s get the equipment they need.
JERRY MI reserved a trailer for pickup in Camrose one month prior to the move. One day before the move, I get a call for confirmation to pickup in Edmonton. 2,5 hours out of my way. I live in Medicine Hat. They had a trailer in Lacombe. I was visiting family in Stettler which made the pickup in Lacombe better but you had one month notice to have it in Camrose. Disappointed for sure.
Mike HI appreciated the staff hooking up and checking all the connections before I left. Give your self some time during pick and drop off as the various paper work to complete the contract takes quite a bit time to complete.
Robert SI made the reservation at the blackfalds location. I was told they had the truck I needed there and they move the reservation to Lacombe without even informing me. To add to it the ladies at the blackfalds location are racist and rude. Horrible service.
Paul aExcellent promt service.
Alwyn SI was very pleased with my experience thanks.
Dean HI booked directly through the dealer and central booking changed my order I booked a 15 foot truck which I am comfortable driving and they changed to a 26 foot truck which I am not comfortable driving. The dealer had to go back and recharge the reservation for me
Shelley PI would say you are doing a great job very friendly, works well with the customer! Met all expectations!
Sean OGreat people and good equipment.
Shelley TVery friendly and accommodating.
Roslie FGreat service.
thomas gAnytime I need a uhaul I'll be coming here these people were amazing
JESSIKA MHonestly nothing. It really was a great interaction with super knowledgeable customer service. I would go out of my way to return to this location. Thank you U-Haul.
Lenny WThe service was super friendly, and the conditions of the trailers were really clean!!
Jigz BWonderful service! Great prices and equipment. Couldn't be happier. 100 % recommend!!
MATT JMaybe some upgraded computer systems.
Alan BRental cost seemed way too high for essentially renting it for about 1,25 days or so. Will be contacting U-Haul to get clarification. Costs not clearly explained overall.
Thomas TFantastic customer service. Came out hooked tge trailler up to my truck did a safety check with me. Excellent staff
Ed BExcellent and prompt service!
AARON LGreat experience. Great equipment and prices. That's why I keep coming back :)
MATT JTrailer worked good for what I needed it for
Tracey MRien
RICK S