Customer Reviews for DME Auto & Custom Truck LLC
(Concessionnaire U-Haul dans le voisinage)

37 évaluations

1675 Kumry Rd   Quakertown, PA 18951

(267) 733-6121

Heures d'ouverture de l'établissement

  • Lun au ven : 7h30 am à 2h pm
  • Sam - dim : fermé
Heures d'ouverture spéciales
  • 11/27/2021 - 11/28/2021: Fermé
  • 12/24/2021 - 12/26/2021: Fermé
  • 12/31/2021 - 1/2/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(267) 733-6121

1675 Kumry Rd
Quakertown, PA 18951

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 7h30 am à 2h pm
  • Sam - dim : fermé
Heures d'ouverture spéciales
  • 11/27/2021 - 11/28/2021: Fermé
  • 12/24/2021 - 12/26/2021: Fermé
  • 12/31/2021 - 1/2/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

The pick up process with UHaul is ridiculous. What is with the verification process where I have to give another phone, contact? This caused a big issue for me. My husband and I were renting the truck, why does anyone else have to be involved? We sent you my husbands picture along with the front and back of his license, why is more needed?? We got to the location to pick up our truck at 10:45, we didn't pull out with our truck until 11:40. The hold time when I called uhaul was ridiculous. I finally hung up since no one ever came in the phone.

Donal K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Leannan F. 
Évaluation :
4

It worked out perfect for me as it was close.

Annette S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn B. 
Évaluation :
5

very friendly

Richard S. 
Évaluation :
5

will only use this location if possible!!

Michele A. 
Évaluation :
5

Very good customer service. Vehicle was clean, gas had as much as they said it would have. Great experience.

JAMES M. 
Évaluation :
5

woman super friendly

John K. 
Évaluation :
5

Everything was perfect, we have rented about 4 uhauls in the past few months from different locations, this was our first time at the Kumry Rd. location and this was the absolute best experience. We will definitely be using this location every time we need a uhaul. Tammy was fantastic! Super knowledgeable and extraordinary customer service, she made the process smooth and easy. I would highly recommend!

Victoria B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Danny H. 
Évaluation :
5

Pick up was horrible. Your on line system was one of the worst things I've ever experienced. I got there at 7:10 and didn't get my truck till almost 9:30. The place was closed but fortunately a mechanic was working on something and he called the owner who then contacted UHaul and I finally got my truck. The help line wait time was 1 hour. That is unacceptable. I would never recommend UHaul on line but the dealer was more than helpful and I was pleased with them going all out to help

william M. 
Évaluation :
5

I would have to say I have worked customer service for 30 plus years and the customer service in that particular location was amazing top notch I would go there every time

Michelle N. 
Évaluation :
5

Tammy provided absolutely fantastic customer service! She listened to what I needed, explained everything to me, and helped to make our move a lot easier. This level of excellence will keep me coming back to this location. Thank you! Sue H.

Anthony H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jessica S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adolfo M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yolanda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEITH D. 
Évaluation :
5

everything was great

Jacob H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana W. 
Évaluation :
3

If you're not familiar with the area it would be difficult to locate. Its on a rural country road. The phone approval took an hour to upload pictures and get approved. It took an hour off my move time. It was very frustrating. I won't use it again. I don't recommend this service. On line assistance took forever. Not a happy customer.

Keith H. 
Évaluation :
3

The location was fine, but UHaul service SUCKS! I'll never come back to use your trucks. We accidentally locked the keys in the truck while it was running, and I was told I had to call a locksmith. Fuck that, I paid 200 $for the day that included roadside assistance for that exact reason. Your customer service sucks ass.

Bridgette T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

getting the varication code for the lock box that took 45 mins

Caroline M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary Lou S. 
Évaluation :
5

Owner/Managers of this location were kind, patient, and very thorough. They went out of their way to help our u-haul adventure be a successful + one.

Russell B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary R. 
Évaluation :
5

I have used Uhaul many many times but have never received the service like I did at DME Auto. Uhaul should be I'm proud to have someone like Cami representing their company.

Carl B. 
Évaluation :
5

The team was very helpful and knowledgeable at this location. Excellent job! The equipment was in great shape and was exactly what I needed. Thanks and Merry Christmas!

Paul H. 
Évaluation :
1

renting a truck from uhaul was an absolute nightmare. on my way to pick up the truck I got a call that I had to pick up a truck somewhere else which was about 60 miles away from the original place I reserved a truck so that was quite a bit of extra gas I had to put in. I ordered 2 dozen furniture pads and they we not in the truck at time of pick up and I never recieved them but ofcourse I didnt get refunded the money. the place wasnt open and is in the middle of nowhere with barely any cell phone service so trying to check in online didnt work. sat on hold for almost an hour till someone finally answered. at time of drop off they tried charging me an extra 300 dollars saying I drove almost 700 miles when it was actually just a lil over 200 miles.

Christopher W. 
Évaluation :
5

keep up the good work

ALEX C. 
Évaluation :
3

when I called for a reservation they took my credit card information and told me they called me back, they called me back to give me the location of pickup and they told me 24/7. When I went to pick up the truck, I found myself uncomfortable because they didn't explain what 24/7 meant, and it took an hour before getting the keys and I had to call my son to be helped. I suggest that when someone books, it's important to explain what 24/7 means and if they know how to use 24/7. Best regards Alex

Alex C. 
Évaluation :
5

Very nice staff there ????

Eugene G. 
Évaluation :
5

The people at the pick up location were great. Could not have been a better experience.

DWIGHT P. 
Évaluation :
5

We were a half hour late to our obligations due to my case needing approval. Could have done this in person and been in and out

Nick D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad F. 
Non les évaluations ont été soumises pour cet établissement.

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