Customer Reviews for DML Auto
(Concessionnaire U-Haul dans le voisinage)

1 104 évaluations

1001 Wilmington Pike   West Chester, PA 19382
(Next to Days Inn conference center at High st cutoff)

(610) 793-3543

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 4h30 pm
  • Sam : 8h am à 11h am
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(610) 793-3543

1001 Wilmington Pike
West Chester, PA 19382
(Next to Days Inn conference center at High st cutoff)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 4h30 pm
  • Sam : 8h am à 11h am
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald N. 
Évaluation :
5

Greatest and best rental ever had in my lifetime , see you Friday for my third rental.

ROBERT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
5

The staff was so great and understanding of what was going on with my situation and why I had to keep the truck longer.

Shelina W. 
Évaluation :
4

this was my first time renting a truck from DML to be perfectly honest, make sure you have cash on hand just in case.. otherwise it was a good expierence..

silvia P. 
Évaluation :
5

Very good experience. Van was ready when I got there, and everything worked out well. The fellow that helped me at the desk was excellent. I will be recommending this U-Haul dealer.

Willard H. 
Évaluation :
3

They had political campaign signs posted on their business. Very inappropriate. I used them again to save time. I returned the van as instructed but spent hours on the phone with uhaul defending my return until business opened today and checked it in.

Caroline H. 
Évaluation :
5

Billing errors not fixed after several requests

Neal M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
4

Truck was great but your app, website, and phone services all suck. I used the mobile app to get the truck and when I came to return it I was unable to do the return because the 2nd picture of the clean truck would not load on the website. Then I downloaded the uhaul app and the 1st picture of the odometer would not load. So I called the Uhaul number and went throught the options including the one that mentioned needing help for the Uhaul return app and it never would go through to a person, it would just say goodbye and hang up. The only way I could do the return is if I marked it as not clean. And I still get charged the bullcrap cleaning fee, wtf Uhaul.

Cody D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIRSTE K. 
Évaluation :
4

Just detail the front area of the vans

Tre H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer S. 
Évaluation :
5

Plus d’établissements

steve Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephanie O. 
Évaluation :
5

Perfection. We rent from many uhaul dealers and this is our favorite. First class service and products

DOUGLAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruoyu W. 
Évaluation :
4

The app is glitchy and very frustrating to use

Daniel S. 
Évaluation :
4

The agent at the location where I picked up the truck was very professional and friendly. That is why I would go back to the location because of the customer services I received. Merci

Jackie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Emily L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph S. 
Évaluation :
1

They incorrectly totalled my time and fuel charge. Service was good though

Tyler S. 
Évaluation :
5

Nothing. The website and pickup were seamless. Everything was clean and well organized. Merci

Stacy T. 
Évaluation :
1

My wife and I picked up my 10' van, and immediately upon entering the vehicle we could tell it hasn't been cleaned...ever! The dashboard had years of filth, and the drivers added seat liner was half falling off. The windshield had elements of droppings that couldn't be washed away with windshield wipers, and many of those were directly in my line of site. The vehicle had 111,xxx miles on the odometer, and every bump on my 80 mile r/t journey reminded me of its age with rattles and squeeks that would drive anyone crazy after a few minutes. Before returning the vehicle, I stopped to replace the gas taking note of the 1/2 filled mark, and when returning they told me they would email me the receipt after inspection (why didn't they just do it while I was there???). My receipt showed a 7,12 $ charge for gas, and after 20 minutes complaining on the phone to Danny (who told me MULTIPLE times that I was wrong), I hung up telling him I would never do business with his company again. What a terrible experience from start to finish. If this is how U-Haul allows their representatives to operate and representative of the equipment rented, I may have to reconsider ever doing business with U-Haul again as well. Terrible!

John P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M H. 
Évaluation :
5

Very convenient. Thanks great job.

Jean G. 
Évaluation :
1

Pick Up location didn't keep blankets in stock which were part of my initial order.

Jeffrey A. 
Évaluation :
5

Keep up the good service will need you again soon

ROBERT S. 
Évaluation :
3

Stop switching pickup locations. Uhaul switched me within 36 hours of my rental day and it cost me $$$$$$$

ANTHONY J S. 
Évaluation :
3

Uhaul and the pick up locations need to communicate better. I ordered a dolly and 12 furniture pads which the pick up location didn't have. Either DML needs to contact their customers prior to pick up or uhaul needs to verify that the supplies being ordered are at the correct locations. I was very frustrated about this! It's unacceptable!

Courtney O. 
Évaluation :
3

Van that they had for us was in awful shape. Mirror was taped together with duct tape, my son could not even adjust it to see out of it correctly. Ride was VERY rough. Van was rusty with holes in the body & very dirty. I will think twice before renting again

William T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy B. 
Évaluation :
1

a dont pick up the dolley because facility is close and send email to facility a don return the email and am return before hour a have two charge is not my charge is not good

JOSE M. 
Évaluation :
5

Staff was very friendly and helpful. Went over all the important points of the rental policy. Efficient and respectful of time.

Amy O. 
Évaluation :
5

Friendly staff and easy pick-up and returning process.

Jun W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ahmed S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARC P. 
Évaluation :
2

Two weeks in a row, I rented from the UHaul location in Malvern, PA. Two weeks in a row, there were avoidable, uncommunicated issues with my rental. The first week, the truck I had rented was unavailable so I had to rent a much smaller vehicle. The second week, I was told that even though there were dozens of trucks on the lot, and I had confirmation that Malvern was my location, I had to travel to West Chester to pick up a truck there. Neither situation is at all acceptable, and both were entirely avoidable and involved zero communication from the company.

JASON P. 
Évaluation :
2

For a quick vehicle and one box fillet, they meet the need. For anything more, better off trying another location.

Reginald W. 
Évaluation :
5

Moving mats would have been helpful if in truck

REBECCA C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
5

Easy no hassle experience. Well absolutely rent from here again

JONATHAN P. 
Évaluation :
4

the van I rented had several furniture pads/blankets left in it and one of the wooden braces on the drivers side in the cargo area was broken. And with technology, I was able to drop it off after hours, but I had to do the work of verifying the condition of the van's return. That was a Plus and a Minus.

william M. 
Évaluation :
4

Great experience. Will be back to finish my move.

RICHARD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adam S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph H. 
Évaluation :
5

They were very flexible with pick up time. I had some technical issues and they went above and beyond to help me. I would definitely use them again and recommend them to others.

Stephanie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAJESH KUMAR C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary Jo W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert F. 
Évaluation :
5

Extremely happy with my experience. Danny took my reservation efficiently and answered my questions. The morning of pick up he had everything ready without any hold up. Definitely will use this location again.

JOHN B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SCOTT D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AMY L. 
Évaluation :
4

Easy rental. People were courteous and friendly. I would use this U-haul location again. Thanks

Richard L. 
Évaluation :
5

Easy and quick pick up and drop off. Courteous and friendly customer service

Laura B. 
Évaluation :
5

Excellent all around. Ordering was easy, customer service was excellent. Explained everything, had to truck and paperwork ready to go. Drop off a breeze. Have used before and will use again. Even had my son use DML to move to Virginia in Fall 2020.

Jeffrey C. 
Évaluation :
3

Truck bed was dusty/dirty and could have used a sweeping. Other than that, all aspects were great.

Dominic C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan B. 
Évaluation :
5

Very efficient! Thank you!

Gunther L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey A. 
Évaluation :
5

Was so easy to pick up and return process. Folks doing both made that possible. Thanks

Thomas F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John N. 
Évaluation :
4

It was a bit confusing getting through all the hoops with the 24/7 pickup, but DML was great. Everything was clear, Thanks to DML. Will use again.

Douglas A. 
Évaluation :
5

With COVID-19 here. I would of liked the seats vacuumed off. Also steering wheel wiped off with a antibacterial cloth. Knobs and handles. This would of taken only 10-15 minutes. This is my second one I rented this March both times they were not Clean.

Tracy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce M. 
Évaluation :
2

Very little inventory. Did not bill correctly

Jerome I. 
Évaluation :
5

Process was quick, representative knew what he was doing. Smooth process

DAN G. 
Évaluation :
3

The return system is way to complex and we were unable to get it to work. We did call the 800# and after a very long hold did get a person who was polite and helpful.

Nathan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
5

Everything was excellent.

mICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julianna S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa H. 
Évaluation :
5

Awesome service. I was in and out very quickly and the truck ran great. The overall process was very simple.

Victoria G. 
Évaluation :
5

Easy and quick

Brian W. 
Évaluation :
5

We will always go to DML Auto for our Uhaul rentals going forward!

Stephen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN F. 
Évaluation :
5

Thank You Everything was just great.

DONALD K. 
Évaluation :
4

Our sales guy Daniel was great!

James G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHANTHAN K. 
Évaluation :
5

Great staff and service.

Chris S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph L. 
Évaluation :
5

More New York Giants paraphernalia

Noel H. 
Évaluation :
4

I did not receive my furniture slides or my dolly.

Hanna D. 
Évaluation :
5

Appreciated the help setting up the trailer connections. Fast and efficient.

Kevin C. 
Évaluation :
5

These guys are great!

Christine H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marc M. 
Non les évaluations ont été soumises pour cet établissement.

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