Customer Reviews for Dominion Land & Auction Company
(Concessionnaire U-Haul dans le voisinage)

998 évaluations

200A Merrimac Rd   Blacksburg, VA 24060
(Office location 55 Merrimac Rd)

(540) 382-8447

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 4h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 10/8/2021 - 10/9/2021: Fermé
  • 12/1/2021 - 12/10/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(540) 382-8447

200A Merrimac Rd
Blacksburg, VA 24060
(Office location 55 Merrimac Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 4h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 10/8/2021 - 10/9/2021: Fermé
  • 12/1/2021 - 12/10/2021: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alvin W. 
Évaluation :
5

Cannot think of anything.

DEBBIE C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

matt H. 
Évaluation :
2

Owner was not present at the time of rental, and I was dramatically over-charged. I am expecting a refund, but this is not yet visible on my card account.

Andrew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHYJEREMIAH D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devon C. 
Évaluation :
2

Location had multiple beat up and unpaved lots. No answered the phone even with repeated calls during business hours. There was not opportunity to leave a message.

MICHAELLUKE F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEREMYSHANE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERICTAYLOR G. 
Évaluation :
1

I don't know where to start…. Was guaranteed a 26' one way truck, it wasn't available. Was left with a 20' that had to be returned to the pick up location. Was supposed to have 3 dozen of the moving sheets, I got 3 sheets. I returned the truck the next day, 6 days later I got an email saying the truck hadn't been returned and that the rental had been extended and I was being charged 500 $. Waited on hold with uhall for over and hour to talk to a rude representative who over talked me, raised his voice, and tried to tell me, a paying customer that's getting the run around how I should behave. The location I rented from wouldn't answer the phone which meant I had to drive another 2,5 hr round trip back to the location to get my issue resolved (my truck was parked in the requested parking lot and the keys were in the office). Overall terrible experience!

Daniel G. 
Évaluation :
1

Make sure the location is organized! We had to go hunt for the truck and the car hauler!

frank J. 
Évaluation :
2

Was guaranteed a 26ft truck and they didn't have any, ordered 3 dozen blankets and got 3. Requested one way trucks and had to return one.

Daniel G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Cameron S. 
Évaluation :
3

We reserved a 26' truck and received email confirmation that we would get this but when we got there we only got a 20' truck. In result of the smaller truck we had to make 2 trips to move and that took more mileage that we did not plan for. Not happy with Uhaul at all.

JD J. 
Évaluation :
1

The address given is not accessible. The address posted under it in parenthesis, which is different, is not the actual drop off location. And the only description given for drop off is “across the street”. Now, there are 3 streets that are “across the street” as there are forks in the road at that location, as well as a 4 lane highway. Which the building looks to be an abandoned building. But then you have to go back across 4 lanes of Highway to return the key. It was all very confusing. Took way too much time just to figure out where it was actually supposed to be dropped off at. Ugh

Cheryl L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Andrew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MADHUKAR K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Junyi Z. 
Évaluation :
5

The day before I was due to drop off the trailer, I received a text message that my drop off location had been arbitrarily changed to another business 25 miles down the road! I IGNORED THAT MESSAGE!!!! I am not a U-HAUL employee nor responsible for their logistics! When I went to the business where I had selected, the owner, Matt, was extremely helpful and did exactly what he said that he would do. U-Haul's central scheduling created WAY more stress during an already stressful time trying to get my two sons dropped off at two different colleges during the same trip.Overall, I was very displeased with my U-Haul experience.

Brad D. 
Évaluation :
3

Convenient location in Blacksburg, but facilities are dirty.

KEVIN C. 
Évaluation :
5

Great customer service, very accommodating and helpful. I will you this location on my next rental in the NRV for sure!

Laura M. 
Évaluation :
1

Not open on Sunday. Unclear how/where to leave truck. Impossible to speak to a human on the phone to discuss the roof leak and our damaged goods.

MITCHELLPETER D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BERNARDFRANCIS M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Annette F. 
Évaluation :
2

Make sure the drop off location on the customer's CONTRACT is STILL IN BUSINESS. The one you gave me was out of business. It was only after I called that the above location was revealed to me.

Cameron K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tahsin C. 
Évaluation :
4

Have moving blankets when i need them. Biggest lot in our area and no blankets? If im supposed to make a reservation for rental, should they atleast have what is requested? Great location otherwise, staff was awesome.

Mark J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHNANDREW W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pouyan S. 
Évaluation :
2

U-Haul said to call a specific number for this location. When I called, a phone message gave directions on where to drop off truck and a number to text for questions. I texted a question about confirmation of drop-off and never heard back. Location was confusing and I had difficulty locating the proper place/office to drop off the keys.

GORDONARTHUR H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Mohammed A. 
Évaluation :
1

Better alignment between online and in person procedures.

Jerry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONI S. 
Évaluation :
2

Location complained that they have asked Uhaul for new trucks and have been denied numerous times. Because of this, we were given a truck with a frequent flat tire and a back door that jams open, making us almost unable to haul what we needed. I was frustrated with the location but understand Uhaul being negligent of their complaints and requests is ultimately to blame.

Allie P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Marcus P. 
Évaluation :
2

The parking lot and office are in different locations and it turns into a game of follow the signs. People were very friendly though!

ANTHONYMICHAEL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMONDDWAYNE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gagandeep P. 
Évaluation :
5

The guys who helped us were perfect. There was nothing they could have done to make the experience any better..... except to move my stuff for me.

Pablo C. 
Évaluation :
1

I picked this location because they were open 9-5 Monday through Friday. Arrived at 11:45 am on Monday and they were closed. Had to do a remote checkin.

Jeff P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Louise L. 
Évaluation :
1

We had the worst customer service that we've ever had anywhere from your employee we were cursed at pushed out the door and the phone was thrown at us I would not recommend anyone to go to this location

WILLIAMDONALD S. 
Évaluation :
4

More specific drop off instructions. Since I have been to this particular location many times, I knew where to put the trailer however if I was a first-timer and dropping off when office was closed, it would have been very confusing.

Katherine B. 
Évaluation :
3

It would be nice if they had additional staff or a proper system to handle appointments. Had to wait 20 mins for a scheduled pick up and then was told the 10 feet truck that I booked wasn't available. The only option was the 20 feet. Other than that the Uhaul was nice and the guy was friendly.

AMAN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gagandeep P. 
Évaluation :
4

Again, Uhaul rental offices are not "cool" places to hang out or anything. But the owner and manager of the place were very helpful, friendly, and bent over backwards to make us happy after getting a major runaround from the reservation system which wanted to send us an hour and a half away to a different location to get a truck we were promised at this one. In short, it all worked out thanks to the very professional employees of this location.

MARK W. 
Évaluation :
5

Great experience

SCOTT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARINMELISSA H. 
Évaluation :
4

Long line on Saturday morning but the representative moved quickly and was very helpful in hooking up the trailer as I had not rented one before then - would definitely use this location again

BRIANK T. 
Évaluation :
4

Things went well. Many people in line to pick up trucks Saturday when they opened but the guy got us through pretty fast.

Jon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Owner was really hustling. Great job

JEFFREY N. 
Évaluation :
5

Staff did a fantastic job finding vehicle that met my needs. Customer service was fantastic

Renny A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MEGAN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dawn H. 
Évaluation :
5

I rented a pick up truck. it was in excellent condition and easily handled the project I needed it for. The check in went smoothly and very fast at the office. I did have a problem with the 24/7 system. It is time consuming and not user friendly. Way to many loops to jump through, I'll never try it again.

Hugh O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRIAN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sarah K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kelsey D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew G. 
Évaluation :
5

I would like to be given physical receipt at hand instead of e mailing it which i did not see till the following day.

SAMUELIHEANYI O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bahadur K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandra P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edward B. 
Évaluation :
3

Straightforward & easy process. No issues.

Herbert K. 
Évaluation :
1

I was trying to self check out but your website does not know my location (my location service is on). You still charged me convenience fee for that.

HAORAN C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Syed Emad M. 
Évaluation :
5

Easy pick up/drop off. The man in the office was a perfect gentleman and very helpful!

Susan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARDMAGRUDER C. 
Évaluation :
1

I reserved a cargo van one day from this location, and when I went to go pick it up, the person in charge of the office went home for the day. I had no way to get my rental, which ended up costing me 500 $+ to deal with. I texted and called the number for this location, and instead of literally any response, I just got an automated email saying my reservation was cancelled. On another occasion, I reserved a cargo van again and instead got stuck with a 10' truck, which obviously cost me even more money. I 100 % don't have money like that, so now I'm very much financially struggling.

Vivienne L. 
Évaluation :
1

I reserved my rental through the app. I was unable to reserve a cargo van or smaller truck. It said they were unavailable for the time and day of the reservation. When I picked up my rental the lot was full. There were at least 4 cargo vans and 8 small trucks. When I tried to return my rental, the U-Haul app wouldn't upload the picture required for the odometer and fuel gauge. I wasted at least 30 minutes trying to use this supposedly professionally designed app for a return and ended up being late to pick my wife up from work because of it. I like this location and U-Haul rentals used to be convenient but I don't know if I will be willing to use this company again.

Jacob L. 
Évaluation :
3

The location setup, as simple as it was, worked fine, the van was clean and the whole process was fast and without any hassle.

Natalia V. 
Évaluation :
5

Quick to rent, easy to return. Thanks!

WENDYSPRING S. 
Évaluation :
2

No access to agent who runs the place. Did not return calls and over billed for gas. Will dispute via credit card.

JAMES U. 
Évaluation :
2

U-Haul rep I dealt with was accommodating, but the equipment I was promised wasn't available and I had to settle for a much larger truck/trailer than I originally wanted. The location was somewhat difficult to navigate based on its location (lots split up among corners of an intersection). I had to be rerouted to Blacksburg after initially scheduling my pickup with another location, which was also not ideal.

KENTONROBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
3

I was told that there were no 20' in Roanoke, VA and that I had to travel to Blacksburg, VA to get a 26' because that's all that was available. There were plenty of 20' the morning of my moving day in Roanoke. I drive 45 mins to Blacksburg, VA to get the 26' only to be given a 20' and no dolly that I also requested.

VENUS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL W. 
Évaluation :
1

This location was suppose to be open until 5pm on Friday. I showed up at 3:30pm and it was closed. No place to park my truck. Hard to figure out where to drop off key. Why tell people you can drop off until 5pm and then close at 3?

Shaun M. 
Évaluation :
3

I was so pose to do a mobile pick up because the office was due to be closed for today, but when I pulled up they were ope for only a few minutes, the representative told me that since I was there he would do the paperwork for my rental handed me the key and I was on my Way. Thank You , for making my day easier.

Tyra S. 
Évaluation :
5

Our experience was flawless

Donald R. 
Évaluation :
2

The gravel parking lot was full of potholes, it was completely dark, and the trucks were extremely close together. For better customer service that had nothing at all to do with the location in question, U-Haul should provide a pick-up location closer to the customer's requested location. I had to drive over an hour and a half to get to this location. AND this was a change from the first location I was given, which was over 2 hours away.

Stevan P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WALTER PECK J. 
Évaluation :
5

Location looked to be run by one person and he was out of the office in the truck lot when we arrived but he had left a note indicating this and arrived shortly after we did. He processed our rental and got us into a truck within minutes. This was one of the easiest experiences I've had.

Anthony R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ELIZABETH R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harland B. 
Évaluation :
5

Pre-explain purpose of orange towing light

Marty B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett S. 
Non les évaluations ont été soumises pour cet établissement.

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