Customer Reviews for Dominion Land & Auction Company
(U-Haul Neighborhood Dealer)

1 234 évaluations

200A Merrimac Rd   Blacksburg, VA 24060
(Office location 55 Merrimac Rd)

(540) 382-8447

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(540) 382-8447

200A Merrimac Rd
Blacksburg, VA 24060
(Office location 55 Merrimac Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The gentleman working there was extremely helpful. I had a difficult task I couldn't accomplish but with his advice and help, it was easy.

TIM B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Eriki R. 
Évaluation :
5

The employee that helped was top notch!

ian B. 
Évaluation :
3

I turned the truck and keys in on Saturday 9/3 at 7:00 PM in the after hours box and I was charged through 9/6. I followed the instructions for turning in after hours through the link. It was very disappointing to be charged 3 extra days.

Susan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peggy H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deb W. 
Évaluation :
4

My name was written in the receipt as antin skanovskiy wrongly. My real name is mehmet demiray. Could you please fix the receipt name

anton S. 
Évaluation :
5

Great service!

David C. 
Évaluation :
2

Even though I had not signed up for U-haul share program, thinking I wanted to know how everything would work by talking to a person, I think I would have gotten more information that way. Though I asked questions, I still had problems when I picked up the rental (had a flat tire, back was open, didn't know where it was parked) and more when I dropped it off. I was told to just drop off the key, but then found out that I needed to use the app to take various pictures of the vehicle to complete the return. I ended up having to rent two vehicles because the first I pulled off the lot with a flat without realizing it. The automated text messages came through only after we had started driving.

Audra W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joel S. 
Évaluation :
2

The checkout process was strange; I never received a copy of my contract. However, the return was great â€" a different agent, Matthew, was very helpful.

Angela V. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

GERALDINEK S. 
Évaluation :
1

This guy was no help just handed me the key and

jim B. 
Évaluation :
1

Have someone that took inventory so they know when something has been dropped off.

Isaac H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mayurkumar P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa K. 
Évaluation :
1

The guy charged me an extras 120. Felt like a scam

Andy G. 
Évaluation :
2

This location has so many vehicles and we have yet to actually find a truck where we are directed. There simply needs to be better organization. Also, our truck was parked so close to another truck that I had to crawl through the passenger side. I had incredible difficulty backing it out without hitting the truck beside me. I took pictures.

Gina S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOE S. 
Évaluation :
1

I asked and paid for 2 utility dollys and when I got there, they didn't have anymore. The clerk that was supposed to be there to “man” the store had some kind of an emergency and had to leave the store. He didn't call his boss and didn't find anyone to be there for him. Myself and about 15 others waited at the store for 3+ hours for him to get back. This was ridiculous. To reserve something and plan on moving that day but can't because the clerk left his post is just straight up unprofessional. I couldn't believe it. And then to top it all off, my credit card was charged for the full amount. I'm irate right now. Someone from U-Haul needs to contact me please. ASAP

Michael K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Sharon C. 
Évaluation :
5

I had the truck for twenty fours and had to drop it off on a Sunday. I wasn't aware I would be penalized $20 for an after hours drop off. Especially since I had to try and locate my truck on my own and I had to search thirty trucks to find a hand truck. I will say, the young man who runs the place is professional, courteous and a pleasure to work with, considering the pressure he was under during the college(s) move ins.

JOHN S. 
Évaluation :
1

Very rude personnel. No clear directions, and they charged extra for no reason. I will not be returning and wouldn't recommend it.

eva A. 
Évaluation :
3

I was told I wouldn't get charged for something and then got charged for it.

alina V. 
Évaluation :
1

Extremely bad experience. When I got to the location the person there told me that because I was an hour and few minutes late to pick up the van, that he was instructed by corporate customer service to delete my profile and cancel my reservation. I was absolutely shock to hear this and could not believe that major corporation like Uhual would take such an extreme action because a customer got to pick up their rental 1 late. In addition, he told me that he would need recreate my record and I would need make another reservation at a higher cost and that there were no more vans for rental available.Totally outrageous. I informed him that would call the corporate customer service to address the issue because everything he share did not make any sense for a company like uhaul to have such extreme operation procedures. Once I mentioned about reporting the issue the corporate office, he magically was able to find a van available.when got to the storage facility I noticed that the van was in horrible condition and was empty in fuel. . One of the front tires was completed wormed out to the point where you can see the wires coming off ( I have a video to prove it. Due to the risk of personal injury I ended returning the van 30 minutes after picking it up and using my car to move my daughters school items to her dorm. It took me 5 trips to complete the move. I spent $35 dollars worth of fuel which I did not get to use. Horrible customer service. I would not recommend this location.

josesph S. 
Évaluation :
1

No place to park a big truck had to walk across a busy street to drop off keys...I think u all make enough money to have a place that is easy to drop off..

Rayetta S. 
Évaluation :
3

Please see what you all can do to more fuel economical vehicles. That would help . Thanks

Pervaiz M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kaiyi C. 
Évaluation :
4

Customer service was pleasant and attentive.

Coleen B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Maggie L. 
Évaluation :
5

The person who was there to accept the truck was very kind and helpful. I would happily get a truck from this location again.

Emma C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve K. 
Évaluation :
5

Dylan went above and beyond to assist me on an extremely busy and rainy Monday morning. He was incredibly organized, polite, and sincere. He handled multiple customers with ease and a smile! You are lucky to have such a hard working honorable employee, I hope he is compensated appropriately! Merci

Rebecca S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jake B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

juan N. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Edward A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Majji M. 
Évaluation :
1

The trailer was actually dropped off at Power Zone, 2700 Roanoke St, Christiansburg, VA, 24073 due to inability of the original drop off being able to accept it. I tried to drop off the trailer at Dominion Land and auction, and no one was there. Not a problem, I dropped off the trailer in the designated lot, which is across a 4 lane divide highway away from the office, very inconvenient, and then waited for some one to show up. When they did, they told me that they could not accept the trailer due to have no room, yet I found a spot in the disheveled, pot hole ridden, gravel lot to park it. They told me that I would have to take it to another place and gave the address. So, I had to go back to the lot, reconnect the trailer and then drive 15 minutes further away to drop it off. This is the worst experience I have ever had with a uhaul drop off, and will definitely think twice before using uhaul again. On the positive side, the gentleman at Power Zone was courteous, friendly and quick.

Anthony P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Behzad R. 
Évaluation :
1

When we arrived for dropoff, there was a sign on the door saying the staff was out to lunch. The directions for where to drop off the vehicle were very unclear - "across the street" - and overall it was frustrating.

Jeffrey P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bettina S. 
Évaluation :
5

Great location no issues. Agent was bright pleasant and enthusiastic.

ROBERT M. 
Évaluation :
5

Customer service is 5 star! Helpful people working there are a definite asset to this location.

Jocelyn P. 
Évaluation :
1

As a moving company owner, that rents regularly from uhaul. This location was bad to begin with. But after Dylan Howard and his girlfriend started running this location, it went down hill (which was seemingly impossible). They have threatened me and other customers (according to my moving clients) with physical assault for no reason except for being bullies. My moving customer stated they had to call the police due to Dylan's violent behavior. Multiple customers of mine and myself included have been charged multiple days extra for uhauls likely due to Dylan's gross negligence and failure to turn in our trucks. In addition, I have witnessed the owner of the lot, Dave Beasley (who is Dylan's boss) curse out clients on two different occasions for little reasons. I have heard Dave Beasley call one of those customers the N-word as well. The place is hard to navigate through and is disgusting. But the people here make it even more unbearable. Dylan and David have disrespected multiple people and it's hard to believe this is a reputable business

Everett V. 
Évaluation :
2

I went two three different buildings looking for the office, which I never really found. A man told me to just drop off the trailer in a lot across the highway. I felt uncomfortable doing this, but had no choice. It was hard to tell where to leave the trailer, and bothersome that NO ONE was there.

Gary B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack G. 
Évaluation :
3

This will be the third time that I've reached out to y'all I was told someone would contact me I have a discrepancy with my bill

Donna T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
5

Great service

Sibtain B. 
Évaluation :
1

We were not told the office was closed from 12-1 even though our pickup time was 12. He did not reply to our text. We came back and picked it up at 1:30. We returned it one day early at 11:08 on 8/6. He just dropped the keys in after hour return slot and went back to his car detailing business. Assured us he would process it and only charge for one day. He charged for two.

LAURIE C. 
Évaluation :
2

The trailer is not well-maintained and the parking lot where it is stored is also not well-maintained. The wires wouldn't stay connected and two of them were cut and it banged up and down like crazy (it was attached correctly). Just could use some attention.

Jennifer P. 
Évaluation :
1

The guy was very nice but then didn't follow through. Despite repeated attempts and phone calls to the location, it took almost a week to check the equipment in and close out my reservation. In addition, I had to call the Raleigh Regional Office to note the situation so I didn't have any billing issues.

Charles F. 
Évaluation :
1

Warning lights on dash board, damage to right side of truck

Michael T. 
Évaluation :
3

Parking and car storage locations are very haphazard

Masaki H. 
Évaluation :
3

Had a dirty blanket in the back

Ross W. 
Évaluation :
5

a bit tricky to figure out where to go. but otherwise the people were so nice and helpful. and very quick and getting everyone in and out.

Virginia M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Mercedes F. 
Évaluation :
2

the parking area for drop off was extremely small

Richard F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

matthew B. 
Évaluation :
3

Good equipment but tank was 1/4 full

Hannah B. 
Évaluation :
2

There was a lot of confusion about our reservation including: 1. We were told there was no truck for us, and that the large truck had been overbooked so none were available. 2. We were then told that there was a truck but there were no keys for it. 3. We found the keys ourselves in the ignition. 4. All of the confusion caused us to receive our rental quite late which impacted many things related to the job we needed the truck for. We actually rented another truck when we thought our reservation was not going to be fulfilled and then we had to cancel that one.

Cindy B. 
Évaluation :
5

Dillion, the manager, is the best customer service professional I have ever encountered. He went above and beyond helping me and my husband with our truck to move in town. Exceptional service!! Paula and Steve Campbell, July 29, 2022

Paula S. 
Évaluation :
5

Staff was friendly.

Janet A. 
Évaluation :
1

I have called and filed a customer service action form but have not heard anything back. It was a terrible experience.

Rosemary R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra M. 
Évaluation :
1

Send people to Power Zone in Christiansburg instead! Power Zone in Christiansburg has great service!

BRANDON S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dashaun G. 
Évaluation :
5

James is outstanding! Give him a raise!

STUART H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christi B. 
Évaluation :
2

Dropped off trailer on 7/19/22 about 1:00 PM. Sign on door said they were out to lunch. Called phone # and listened to a lengthy recording that, among other things, said to leave the trailer in a lot across the street. Did that but there was no instruction as to where in the lot to put it. After spending about 20 minutes on my own trying to back the thing into a reasonable place, I left it there and went back to the office. Someone was there now and I asked for a receipt showing I had returned it. He said he would go over to the other lot at 5:00 PM and check it in and then I would get an email. After not receiving and email two days later I tried to reach the office and had to listen to the same lengthy voice message, in which there was an instruction to text to a different number if I wanted assistance. I did that, requesting a receipt for my returned trailer. I got no response to my text. The receipt finally came from U-Haul on 7/23/22 with incorrect information about when it was returned. That was 4 days after it was returned. When I return rental equipment I like to get proof that I did so right away, or at least by the next day. Can't reach the location by phone either.

Robert S. 
Évaluation :
2

Service was slow and confusing, with having to track someone down who was shuffling trucks to get the keys. The 15 foot truck received was almost out of gas on pickup, had very concerning noise coming from the font left wheel (sounded like a bad wheel bearing) and the steering wheel was about 20 degrees off of center when going perfectly straight. Luckily we weren't one of the 2 or 3 other trucks in the lot with flat tires, but very well could have been. Not a great experience, but did get the job done without any breakdowns, and the truck was at least available for pickup as promised.

Alex K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Al J. 
Évaluation :
3

My rental was buried behind several other trucks. That, coupled with the need to wait in line for the key, meant that my online check-in did not save me any time.

Justin A. 
Évaluation :
1

My drop off experience was HORRIBLE. There was ABSOLUTELY NO REPRESENTATIVE at any point that I was ever able to reach by phone or text. I dropped the uhual per instructions on their voicemail and texted as they said to on their voicemail. It is now 6 days later and I have not heard from a single person. After 5 days of worrying if I would be charged for something (like being late since no one acknowledged that the trailer had been returned) I finally got an email from uhual.com that it had been received. This is the worst business I have interacted with in a long time. I cannot imagine how frustrating it would have been if I was trying to pick up a uhual. How would I ever get a human to finish the check out? The absolute worst and so disappointing.

Steven W. 
Évaluation :
1

There were holes in the roof of the van when we picked it up. I asked for another one but they didn't have one even though I had reserved this a month in advance. They wouldn't give me a discount and I had no choice but to use it. It was calling for rain that day and I was so worried. Not a great experience.

Adam F. 
Évaluation :
5

They do an excellent job I would recommend them to anybody especially with the other surrounding areas they're really professional down here

Dustin C. 
Évaluation :
4

Truck was well maintained but floor of truck was dirty, Noted on pickup online. It is understandable that a crush and run parking in Lynchburg would have some mud but I should not be expected to return the truck cleaner than when I picked it up.

DAVID D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

vickey A. 
Évaluation :
1

No staff on site at 4:45 pm during open hours. I called the phone number on the door and was told "I'm at lunch just leave the keys in the box. The drop off spot and the office are not conveniently located to each other. They understated the amount of gas in the truck compared to what was actually in the truck at return and charged us extra.

james L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph E. 
Évaluation :
4

Dropped off outside of hours

Eddy F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

jacob P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew W. 
Évaluation :
3

The truck we reserved was double booked. Luckily I was able to complete reservations first so I didn't have any trouble except the other guy waiting for the same truck was not happy. The check engine light was on in the truck and DH refused to give me anything in writing to acknowledge the light was on. The location is dangerous to have to walk back and forth across a road. Be very careful.

Janel D. 
Évaluation :
4

Parking the truck here is a bit chaotic with lots spread across an intersection and building maybe under construction, but staff was helpful and friendly.

Matthew W. 
Évaluation :
3

The truck was parked downhill showing a full tank. But, it was missing 6 gallons of gasoline! A complete rip off. Also, this truck should be retired as it is not safe to drive. The shocks are busted and there is not much handling.

Saied T. 
Évaluation :
3

Rien

Arnold S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas K. 
Évaluation :
2

First thing Saturday morning 10 people at the door, took forever to get the trailer. Utility trailer pulls like crap. I've rent this one 3 times and a different one twice from another uhaul place. The other trailers pulled good but this one doesn't. Decided to check the tires and low and behold it's at 20 lbs, way under inflated. After I pumped up the tires it pulled a little better but not much. The other uhaul place checked my car and hitch because it's their policy, this one doesn't check anything. My girlfriend rented a U-Haul and furniture Dolly's , they made her hunt them down herself. She went through 10 uhauls before she found them

joey D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joseph R. 
Évaluation :
5

Dealt with these folks for three years; always friendly and professional

STEPHENEDWARD D. 
Évaluation :
3

Rented on a 1/8 tank and was told we would get a reimbursement if returned fuller. I was requested to bring it fuller than rented. Returned at 1/4 of a tank haven't seen a refund.

John B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ryan L. 
Non les évaluations ont été soumises pour cet établissement.

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