Customer Reviews for Donalsonville Hardware Inc
(U-Haul Neighborhood Dealer)

272 évaluations

1405 S Tennille Ave   Donalsonville, GA 39845
(Rugus Ridge Rd)

(229) 524-8559

Heures

  • Mon–Sat
    De 8 h am à 5 h pm
  • Dimanche
    Fermé

Services dans cet établissement :

Pour nous contacter

(229) 524-8559

1405 S Tennille Ave
Donalsonville, GA 39845
(Rugus Ridge Rd)

Services dans cet établissement :

Heures

  • Mon–Sat
    De 8 h am à 5 h pm
  • Dimanche
    Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The staff were wonderful, helpful and knowledgeable! This location did not carry the additional items requested beyond a dollie and blankets and I wish I had known before I picked up the truck, but that was not their fault as I made the reservation they the 800 number and had to go to another town to get the truck! The pick up location was great!!!

KATHERINE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

herbert N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRITTNAY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary S. 
Évaluation :
5

Alll aspects were great. One suggestion I have is to add steps or a running board to the 15' trucks. Sure would make entering and exiting much easier and safer!

DEAN K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tyler B. 
Évaluation :
4

Right off hand I can't think of anything. Well pleased with service and equipment. The enclosed trailer I used was in very good condition.

Robin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BThomas C. 
Évaluation :
5

Fantastic service! This location and staff were friendly and a life saver! After reserving a month in advance, Uhaul called the day before and said they had no truck for us with no alternative. I am very unhappy with Uhaul corporate. However, we found this location an hour away and they could not have been nicer. Helped us get a truck that same day. I would drive an hour just for their great service!

Steven M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gene H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ollie Lee M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

pennie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BREA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Selena W. 
Évaluation :
4

Helped me with the online check-in

Steven L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Davey H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dimeita H. 
Évaluation :
3

My issue is with the original location that was supposed to have the 26-foot truck for me 2142 Dothan Rd, Bainbridge GA 39817. No one was at the location when I arrived at 9:30 am. The truck was sitting in the yard, but no one was in the office. My brother and I knocked and called the phone number and one ever answered. We waited over an hour before call the 1-800 number and after getting the run around and being transferred to 5 people, I was finally connected to scheduling and the only location with a truck that was the size that I needed was Donaldsonville GA which was 23 miles from the original location. I had Moving Help scheduled for 9:30 am also because the original location was closer to the storage unit and the Moving Help was at the storage location on time. I did not get back to Bainbridge from Donalsonville until after 11:30 am, so I lost 2 hours of money because we were late because no one was at the original location. So, I was charged over $200 for the one-way rental in Donalsonville, my move started 2 hours later than originally scheduled, and I had to pay extra to the Moving Help. I still have not received an apology or anything from the original for my inconvenience, my time, extra mileage, and extra money for the Moving Help. Absolutely unacceptable!!

Alphonso W. 
Évaluation :
1

i paid 42$ to return the gas back to where it was when i picked it up then got charged for more gas 46$ i piked it up on just less then 3/4 tank i will let everyone know

Mitchell S. 
Évaluation :
5

Well, I had made it abundantly clear that I was renting this for my sister's move. I spoke with reps more than once. When they went to drop it off, it did not recognize her device and, because I am a NIGHT NURSE, she was unable to contact me to get authorization code from my phone. In the end, I got the message when I woke up, but they had already left everything there and had to guess the mileage because they had already turned in the key. They made two trips to drop off location because of that.

Jenny M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT L. 
Évaluation :
5

I will never use U-haul ever again. It's not the location the problem it's with the company

LIZA W. 
Évaluation :
5

Need to reschedule a couple of days before the pickup date

Liza W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

Excellent service.

VIRGINIA N. 
Évaluation :
3

For an early morning pick up the location was too dark. The mobile pick up process was horrendous.

Kimberly C. 
Évaluation :
5

Excellent

Bobby C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrick C. 
Évaluation :
1

Streamline the check in process. I used the app to check in while someone else went inside the store to rent. They ended up driving away with the truck that the app assigned to me. It took a long time to get this straight. I was not able to finish moving because of this delay.

lonnie D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

velma W. 
Évaluation :
2

Had to wait 45 minutes the person was not there only showed up because co worker called her

TROY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Selena B. 
Évaluation :
5

Excellent services

JIMMIE H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ricardo G. 
Évaluation :
5

Owner and staff were very helpful

DAVID B. 
Évaluation :
1

Truck wasn't clean inside or out had to wash floors & sweep back of truck

TYRONE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elmer D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela M. 
Évaluation :
5

My original reservation was at 2pm at Southern Irrigation in my town- I arrived at 2- door locked, no one answered the phone - called Uhaul 1-800 number representative said the person was coming would be there by 3pm- went back at 3, nobody there again, waited 20 minutes- called 1-800 number again- Pick-up location changed. New pick up location was 10 miles away but they were awesome- worth the 10 minute drive.

William S. 
Évaluation :
5

They were able to accommodate my rental after the Colquitt location was not even there at the time of my scheduled rental and would not answer the phone

Colin F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERWIN D. 
Évaluation :
5

Everything was great

BRENDA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELLIOTT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAVIE H. 
Évaluation :
3

1 hour late and got charged for another day

clarence H. 
Évaluation :
5

Everything went as planned.

collin C. 
Évaluation :
2

This location didnt know how to complete the pickup process without calling uhaul several times. they didnt have the supplies i requested with my order. i received the wrong dollies to move my boxes and belongings.

JEFFRY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MEGAN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALVIN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROLYN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnthan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANNEEKA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra H. 
Évaluation :
2

Not at the fault of the location, but the upload for drivers license was putting the front of the card on the back and not letting her proceed with rental. We did this several times and I finally went on my quick check in from my phone. I typed in all information and then the associate had to re-type in much of what I had already done. This delayed me over 25 minutes. This was the 3rd problem she had that morning. The associate should know how to handle these problems so that these types of delays do not happen for repeated customers in the same day.

Mary Ann P. 
Évaluation :
4

Rien

Alto D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle B. 
Évaluation :
5

could not get left blinker and tail light to work and both bumpers were covered in red clay dirt with one fender bent.

William S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LORI L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joey H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca G. 
Évaluation :
5

Have more smaller trucks available.

VIRGINIA C. 
Évaluation :
5

Have more smaller trucks

VIRGINIA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jignesh P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jan H. 
Évaluation :
5

I have rented from this location several times and every time we get the same great service! Would highly recommend Donalsonville Hardware for their UHaul needs.

STEPHANIE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen H. 
Évaluation :
3

The people at Donalsonville hardware were very nice when we picked up our uhaul. However I had also reserved 2 dozen moving blankets, a furniture dolly and a utility dolly. None of these were present and I had to make my own arrangements to get these at another location which was an additional stop I didn't have time for. Additionally, I was supposed to have a 24/7 pickup of my truck but I had two problems when I got there: 1. I was slightly late to pick up the truck and my reservation had been canceled 2. After I got someone on the phone At uhaul hq to fix problem 1, was able to open the locked key box but the truck keys weren't there. I think none of these problems were due to the people at the Donalsonville store, but rather it seems that the online reservation system wasn't correctly communicating with the location. This cost us an entire day we didn't have while we were trying to move. Finally the store pickup location was changed from Bainbridge ga to Donalsonville (about 17 miles away) because the truck and equipment I had reserved online wasn't available. If This change had to be made, I should have been notified about the lack of blanket and dollys - or better yet, instead of me going to a second location why couldn't uhaul get my equipment properly arranged for me when the reservation was made online weeks in advance? I was very disappointed with the uhaul online reservation system communicated with what equipment was at what store.

Katie M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jean W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jane L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ashlea A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAT S. 
Évaluation :
5

things went great, thanks

EUWARNER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
5

They are fast and friendly and very pleasent place definitly will do more business here very professional

Carmen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIMMY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRY W. 
Évaluation :
5

This location was great, easy to deal with. I only wish that we would have had the option to pick up our truck here as well. They had trucks available, but due to U-Haul corporate not being able to accommodate the reservation that I had made and double-checked/confirmed, we were sent to multiple locations to gather our equipment at an already very stressful time. ***THE OTHER LOCATION WE PICKED UP FROM WAS HORRIBLE***. The Seminole Inn in Donalsonville took forever (they were not busy at all, we were the only ones there). We were stuffed into a tiny little room about the size of a telephone booth with no air conditioning, the person processing the rental was not knowledgeable, we specifically refused and did not want blankets, but we had a pile of blankets in the truck, we got a different type dolly than what we reserved and needed.

Stephanie H. 
Évaluation :
1

The website was down I needed to use to check my trailer in so I was charged for an extra day when I didnt have the trailer. I called customer service several times and didnt feel like waiting on hold anymore after 10 minutes.

Raymond D. 
Évaluation :
5

Have trucks take dont run hot and loose oil pressure

Teresa B. 
Évaluation :
3

Fix power steering. Oil light was on. Water temp light was on. No ac

South Ga C. 
Évaluation :
5

ACE HARDWARE IN DONALSONVILLE WERE COURTEOUS AND HELPFUL.

CHUCK N. 
Non les évaluations ont été soumises pour cet établissement.

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