Everything went well. The U-Haul representative (Don) was very helpful throughout the process.
john E.
Customer Reviews for Double D Service
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Contacts were very friendly, simple rental process of checking out and checking in.
chad G.Clean interior before customer picks up truck.
Sylvia G.Location needs more truck inventory .
Tom M.Friendly professional and helpful
Ed B.The technology at this site seems to be behind the times.
Nicholas W.Don was extremely helpful. I was late getting to town and he waited around for me and made sure I was taken care of. He explained everything and was very helpful. I would recommend Don to anyone!
Scott G.There was something sticky in the cab. Other than that, there were no complaints at all. The dealer was courteous and helpful.
STACEE S.The pick up process was quick and easy.
larry S.Great Service Don was a real good help on getting me loaded up and even thou computer system wasn't working correctly we both worked on it not giving up to get it done. Took about an hour but Don was like me and not going to give up.
Daniel D.Very friendly and helpful. Wonderful customer service experience.
cheryl H.The store owner/operator was fine, friendly, and efficient.
Ricardo C.Waited on the side of the road for 3 hours with a flat, tried to file a complaint but was put on hold for 10+ minutes for some sort of interrupted call. (Bad cell service possible)
Bradford D.Great man who works there.
John S.Got the trailer home realized it had no right tail light at all. The whole process was slow and drug out.
chris A.The problem I had was with Customer service by phone they where rude and due to the fact we turned in the uhaul at a location that was in a couple of towns from us they threaten to charge us triple and the uhaul was turned in on saturday not Monday due to work issues we where unable to keep it till monday The location in Fowler did everything to help us and the customer service on the phone just threatened us with extra charges if it wasn't for the people at the location I would never use uhaul again. The location where we lived in Lajunta closed on saturday at noon and we where trying to return at 1230 but had to go to Fowler. What upset me the most all they had to do was to change the drop off location before they did it They did nothing but be hateful and threaten us,
jeremy A.Put jacks on your trailers so you can get them of with out throwing your back out !!!
vesco I.Can't improve, service was excellent.
Terry W.Nothing, This was perfect.
rodney N.Loved the man awesome person
shelby H.great person
dallas P.Really nice guy!!! Great Service. Made renting very easy!!!
chuck L.There was no dolly when we picked up the van even though we had ordered one. We had to call UHaul to report this and they said they wrote it down but we were charged for the nonexistent dolly rental. The lighting was poor and it was hard to see the truck numbers in the dark. There were also no clear instructions as to where to return equipment other than on the other side of the lot on a tiny note taped to the door.
Kirsty G.Don was the greatest! He knew and was able to explain any questions I had. He did everything to help me that he could, including assistance with the car hauler. He had a very up-beat kind of personality and seemed like an all-around good person. Thank you Don!
Jackie B.Just a dropoff. Did not see anyone.
Tucker H.This a very convenient location on Williams Avenue for anyone dropping off in the Woodward, Oklahoma area.
Benny F.Got to the location to find a note on the door saying he had knee replacement surgery and to call because he doesn't work every day. I called and he wasn't coming in until the next day so he told me to just park it and he would take care of it the next day. I was concerned about this. He called the next day because the trailer number on the contract didn't match the trailer number on the trailer I dropped off. (see note on pick up location) He told me that he would fix it but the entire situation was from start to finish did not leave me confident.
Karalin R.Easy,fast and friendly.
ray F.I had a very good experience with the manager. He helped me with the wright trailer to rent ;for the load I needed to carry. also with many things I had not thought of. His experience was very helpful. In the future I will rent from this dealer. Everything went very well. Many Thanks to Don.
verley V.Brothers Auto body & Glass lied to me on there location and sent me to Double D. He was to lazy to take the trailer and by luck Double D was open when I arrived.
dennis M.Had to drive 80 miles farther to pick up the vehicle. Was not able to get the size vehicle I requested. If the online registration could have caught this when I reserved, it would have allowed me to plan better.
Kevin M.Highly recommended!!!!!!
mitch P.I showed up to the first pick up location and they were closed. We called the company and they told us there was nothing they could do for us. That was very unprofessional and a waste of my time. Someone should have notified me but instead I had to call make the changes.
rick R.I had a great experience
Sharon C.