Le client n'a pas laissé de commentaire.
Nancie A.
Customer Reviews for Douglas Storage Solutions LLC
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great speedy service
JOEY V.Great Service
MARK M.Ok
José D.Had some issues finding the correct place as their sign for U-Haul is rather small and part of another business. Their trailers were in 3 different locations which made it difficult to figure out where their office was. The were excellent when finally able to find them.
Jeleane S.Everything was perfect.
JANET MARIE R.Prompt service and understandable
Gabriel A.The gentleman here is great. Very helpful. I dropped off a trailer and now picked up a trailer. Great Customer Service, Friendly. Need more people like this guy. Keep him around.
Don B.Very friendly and accommodating.
DONALD P.Very friendly and efficient
Korrina R.24 blankets needed/ordered were not available. Only 9 at location and inside of unit not cleaned. Dirt and dust all along the bottom of moving area of truck.
Daniel C.Customer Service is great 👍
Gregory C.The young lady who completed the paperwork and helped me hook up the trailer was super. She was knowledgeable, pleasant to work with and efficient. I was in and out with the trailer in just a few minutes. When I brought the trailer later in the day, she saw me coming snd met me in the lot. The trailer was unhooked and I was, once again, on my way in only a few minutes. I definitely would use this facility again and I recommend it to others.
RICHARD B.Very friendly excellent customer service.
Martha R.When I brought it to the attention of the staff at the drop off, she right away contacted whomever handled the charges, on the phone, and had it corrected. I had dropped off after hours, on Thanksgiving, and it had already been processed, when I stopped in the next morning. I was thankful that I had taken picture, and picture was able to be viewed easily.
Brandy R.Aucun
Allen D.Using the online app the day before, pickup went excellent. Truck was ready to go. Thanks U-haul.
Carey D.Very kind and helpful. Helped me alot with the drop-off of the equipment and Leo was much appreciated, also last minute.
Mckenna E.Awesome
EDWARD G.The gentleman was very friendly and helpful. Great Customer Service. Keep him around.
DON B.I had not expected to deal with this location but was compelled to drive nearly 400 miles in order to pick up the truck.
Scott M.Great, friendly service always delivered in a prompt manner. I can always count on U-Haul at Douglas Storage Solutions.
Jorge T.The truck was a champion and performed very well. If a backup camera was installed, the truck would be flawless.
LUCAS F.S.O.
LEANDRO C.Nothing everything was excellent
FAUSTO R.EXVELENT AND PROFESSIONAL SERVICE, GREAT STAFF!
ANTONIO B.They were organized, efficient and the trailer in great condition.
NORMAN P.Thank you, it was a quick and easy rental!
GARY S.Everything was great, fast efficient, and knowledgeable.
NORMAN P.Employees were very helpful and respectable. Great employees!
LUIS L.Continue providing great service!
Timothy S.quick and easy dealings
MICHAEL W.Keep up the good work
Christopher B.Staff was friendly and even helped me find a cab to get get home after dropping off the truck and trailer
DAVID G.Excellent customer service.
Kellen W.Nothing, the best customer service I have ever had the privilege of being given. Thanks Leo.
Lynette K.Please check the condition of your truck because yesterday it has a little trouble with breaks and starter.
JULIETO JR A.Have small trucks available
leopoldo G.Brian who attended me was very helpful, great personality
BARBARA N.Excellent service and super easy rental process. Will definitely be back again as returning customer for future rentals. Thank you so much!!!
David B.Had mentioned lack of being able to see dolly at night. My recommendation would be installing marker lights on fronts of fenders before an inexperienced person has an accident with one.
Chad M.Was being charged for two days when I arrived a bit early. 15 minutes!! And the computer charged ME for two days. REALLY. That is incredibly stupid!!! My appointmemt was for 4:30 P.M. The location closed at 5:00 so I arrived a bit early so the U-Haul system charges me for a full extra day that had already past...except for 15 minutes. WOW. And I had a reservation.!!! Fortunately the service agent changed my reservation time to the minute that I was there to force the one day price. Inconceivable.
Louis G.Leo was very helpful the only staff member with good customer service
Guadalupe C.Great people who let you know all options to suit the renters. I rented from this company and their price was 29 dollars for one day. Your company in Sierra Vista charged me triple for one day, 97 dollars.
Harold S.Was a great experience, courteous, efficient and very helpful.
NORMAN P.The the tow dolley was in horrible condition, the safety chains were broken and no hooks, left tail lights worked when they wanted too. When I returned it to the return destination in Fort Stockton the people there also noticed the safety issues with the tow dolley. Honestly I wanted to swap it out but they all looked the same wish I had a discount or a dang refund for the way I had to drive with that excuse of a tow.
Luis T.Great service. Awesome!!
Oscar M.Drop off after hours so I did not have any interaction with anyone.
Steven A.Check enclosed trailer‘s operation. Sliding door closed while loading the trailer. Slid down onto my back, very dangerous. Also there were four screws drilled from the outside of the sliding door that go through the inside door. If someone tries to hold the door when it comes down, might get poked with screws. Without fixing the sliding door, someone will get hurt.
NICOLAS C.Very professional and helpful. Thank you Leo.
Marvin R.Had no washer fluid to put in the reservoir. It was empty.
Jimmy M.I checked in 0nline to pick up at 4. office was staffed by 1 woman with poor English, she could handle reservation. she called for help and told me he would arrive in 30 minutes, 1/2 hour late for my 4:00 reservation. when i said no....she called him again and he arrived in a few minutes. He barely knew how the uhaul site worked, he couldn't take a photo of my drivers license because he said his phone was rebooting. He could not find the drop off location in Sierra Vista and he didn't have a printer for the computer to print the rental contract. Contract reads 4:10 pm, that may be the time he logged on but I did not get the truck until about 4:45. Windows were dirty, no dolly.
Betty Lou T.