Excellent Customer Service!!!
Louis H
Customer Reviews for Down To Earth Equipment Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Uhaul smelled like smoke and had cigarette butts. My husband has lung cancer (never smoked) diagnosed at age 40 so that was disappointing.
Dominic MHad to pick up the rental in a different area.. four miles away from orginal pick up.
Brian BThese guys were great. It was easy to find and it was simple to drop off the truck and leave.
FRANK Leverything went great
Harold JChris was very helpful. App didn't work There was an issue and it took 45 minutes to get the truck, after I did everything online. I was charged twice and ended up with a $100 up-charge for Uhauls mistake
Dennis Ccheck out person was helpful and patient
Harry DThis was a great rental experience, very easy and convenient.
Stanley CWi fi is horrible at location making App pick long and difficult recommend pick up when open only
Ericka FThe cell service in the area is terrible. I arrived at the location about 15 minutes before the pickup time and it still took about 45 minutes to get the online rental pickup finished. I requested the uhaul for 4 hours but really only got 3,5 hours. Overall I think I will use another moving company the next time I have to move.
Kimberly JMy truck was over an hour and a half late. They need better customer service because I was just told to either wait around or wait for a phone call. I paid for the truck from a certain time to a certain time so if it is not ready then maybe they could have sent me to another location with a truck ready for pick up.
Danielle CI ordered a dolly online and was granted the request. When I arrived at the pick-up the man informed me that he did not have one. It ended up working out okay but it could have been an issue if the material I was moving was heavier. Other than that, great service and no problems at all. Would rent again.
Christian CGreat service
glenn lOur minivan broke down in Scranton, PA area Saturday late afternoon so it had to be towed to NYC. Unfortunately, there was no necessary equipment (truck and auto transport) available anywhere in the 50 mile radius until Monday morning, so we were stranded for 2 nights. Looking back, I would rather pay extra $450 to the AAA guy to tow our van home right away.
grigory zService agent was helpful however required 1 hour of light testing and configuration as agent plugged my receptacle incorrectly and S-link in chain was gone
RICHARD RThis rating is because this is the 4th time I have had issues with uhaul!!! I wasn't told I needed to pickup my equipment in a different location. Down to earth wasn't a bad place it is Uhauls poor communication. They can text you with everything except if there are changes.
SCOTT HVery friendly and helpful!!
KEVIN MI would have expected the truck to hzve been in front of the building with the dolly inside....truck door was frozen shut.....they also underestimated the mpg...so I left tge truck with an extr 1/4 tank of gas....very disappointed to find that you don't give credit....
Lynn Bupdate gps for address.zip does not pull up correct location
Marilyn VThe people were nice, but the usual person was not there and it took an hour to process this truck. My driver was very annoyed. They need to train more than one person to navigate your website. The cab of the truck was not clean. I wiped all the dirty surfaces and my cloth was black.
DIAN ACustomer service agents were helpful and friendly. They worked efficiently.
DARLENE CI took a 10' U-haul from scranton to west chester and back just to move in to school and it cost me $315 and change. Plus gas, ended up being about $400 just for a god damn U-haul. Next time no thanks I'll take my money somewhere else. $400 buck just to rent a van give me a break. Completely outrageous.
William FI've rented U-Haul trucks over a dozen times, without a doubt, and have never had a completely painless experience.... until this past weekend. Chris and the folks at Down To Earth in Justus were so absolutely awesome that I can't say enough good things about them. The truck was very, very well maintained, clean, and drove like a dream --- and for a 26-foot box with 49 000 miles, that's saying something. Not only would I recommend Down To Earth to friends and family, I would recommend them to folks in the nearby area, even if they have another U-Haul location closer to them. The few extra dollars you may pay in mileage will be more than worth the quality of the service and equipment you'll get.
Daniel Bi didn't realize the credit card info supplied on the phone was only to hold the reservation. i needed to use my friends card at the location to be able to get the u-haul. the customer should be notified they need to have their credit card with them when picking up the u-haul.