Customer Reviews for Down Town Globe
(U-Haul Neighborhood Dealer)

2 337 évaluations

1307 W 6th St   Los Angeles, CA 90017
(76 Unocal on 6th and Witmer st)

(213) 481-7312

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 9h am à 2h pm
  • Dim : 9h am à 1h30 pm

Services dans cet établissement :

Pour nous contacter

(213) 481-7312

1307 W 6th St
Los Angeles, CA 90017
(76 Unocal on 6th and Witmer st)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 9h am à 2h pm
  • Dim : 9h am à 1h30 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dhruv P. 
Évaluation :
3

This may not be the usual case, and I don't blame the location itself, but when I showed up at 9,15 AM on Sunday to collect my trailer, there were already 15 people in the line in front of me, and only one person was processing reservations. This meant that I was there for over 90 minutes before getting my rental. And when I left there were still another 20 people in the line. This was not the location I originally selected, but was told it was the only location with the equipment I requested. Uhaul should do a better job of balancing reservations across locations, or support dealers by providing additional staff relative to the number of reservations allocated on a day. There is also not enough parking, or street parking available at this location to support the number of reservations being filled on the day.

Gareth C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorraine S. 
Évaluation :
5

tony is the best dude. love this guy.

KOUROSH N. 
Évaluation :
5

Tony is always making sure that you are in & out with ease. I appreciate the great service!

Andranik P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosie V. 
Évaluation :
1

Employee Tony asked if I wanted the truck swept out when I saw it was dirty. It is not my job to clean a truck before use or potentially receive a cleaning fee upon return. Engine light was on shortly after left so makes me wonder if oil was checked after prior return. I had a U-Haul VIP credit for $100 from corporate and asked to have it applied. Tony gave me a hard time claiming there was not such a thing. I told him he should call dispatch if he did not know how to apply it. Then he stopped playing dumb and said he would apply the $100 credit to my credit card. He never did. I had to follow up with dispatch in LA to have them do it.

Adam B. 
Évaluation :
1

When my partner and I came to pick up a 26' the person working told us the vehicle would be too big for us to drive. We considered a 20', but after discussion amongst ourselves we agreed the 26' would be the size we would need for our move. However, by the time we went back in line to pickup, the employee working had already had someone return a 20' and decided that's what we'll be getting without confirming with us. He then did not tell me the total before running our card and added insurance without our approval as well. The total cost us approx $10 less for a vehicle that did not even fit our entire move. At that point we would've rather taken and spent the money on the size truck we had initially reserved.

megan T. 
Évaluation :
1

The employee was very rude and impolite. Do not recommend this place.

carlos A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Khishigsuren N. 
Évaluation :
5

Nice uhaul place

Sebastian B. 
Évaluation :
5

Excellent service and fast! Thank you!

John W. 
Évaluation :
2

There was a big line at this location with one person only to take care of all customers. I stayed there in line for 2 hours and 10 minutes, and was lucky enough to get the one before last available 10 ft truck. Not sure what happened to unlucky others behind me who also stayed in line for over 2 hours. Why does Uhaul schedule people to locations where no truck and not enough personnel are available?

Amir M. 
Évaluation :
5

Great customer service!!!

Sebastian B. 
Évaluation :
2

Get more workers. This is an issue at all U-Haul locations, there is never enough employees working. There is always a long line of people and they have one employee taking care of them. It took me almost two hour after my scheduled reservation to get my truck. That's not right. The employee was super nice, but this is a company issue.

Jacinta S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sergei S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dhruv P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector G. 
Évaluation :
5

I'm come from coast to coast from to this location and this is my favorite uhaul location. Tony is hands down the greatest uhaul administrator in California.

Terrence S. 
Évaluation :
5

Love this spot

Ricardo E. 
Évaluation :
1

The van was filthy and the guy that worked there was extremely rude. He has a bad attitude and had nothing prepared.

Trey V. 
Évaluation :
4

The neighborhood is not that great ,its shared with a 76 Gas Station had to use the bathroom and it was dirty. I will say the service was very great and the salesman Antoine was very nice and went by the book, other than that it will be my last resort.

robert R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob M. 
Évaluation :
5

I was working on a project and needed to rent a cargo van and a box truck few times a week from this location and I was very happy with their friendly service and vehicles were always clean. PRO TIP: You can save time by completing the on-line reservation process by uploading a copy of your drivers license and other info. so when you arrive all you have to do is sign your paper work and you are on the road! I will defiantly be back when I need a cargo van or box truck.. Thanks for the great service Tony!

Andranik P. 
Évaluation :
5

Love this place

Ricardo E. 
Évaluation :
3

This review is for the Gold Star Gas location in Los Angeles that I was wrongfully sent to by a uhaul service member and inconvenienced for. I was sent to that location for my reservation and upon arrival had the hardest time getting in contact with a uhaul team member, they did not have my truck available, and then I was redirected to my initial location my another service member that I had already reserved at Down Town Globe to begin with. This process cost me a lot of wasted time and was an enormous inconvenience. This happened again with my drop off in Las Vegas where I was sent a text message for drop off at a location I did not reserve. I hope in the future you prevent these types of inconveniences for other customers. Merci.

Kiara J. 
Évaluation :
1

The manager there is a complete and total asshole.

Alex M. 
Évaluation :
5

Excellent

Ricardo E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arian S. 
Évaluation :
5

??????

Jose M. 
Évaluation :
5

the equipment was very clean but not properly maintained the roll up door did not work right and would not stay up on its own it slammed it self down and hit me in the head while I was loading other than the door issue everything was great the gentleman at the pick up location was super helpful

wally A. 
Évaluation :
5

Super helpful and patient. Very easy and smooth process.

Riley F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arian S. 
Évaluation :
1

The van was very dirty and missing parts…I couldn't even adjust my side mirrors. I felt very unsafe while driving. Also, the staff complained that the manager doesn't even supply them with gloves, but expects them to take out/dispose of trash.

Ijeoma I. 
Évaluation :
5

Tony Alway Thank you!

IN J. 
Évaluation :
2

truck was dirty outside and inside the cab. Stripping falling off the windows was distracting and made for a very noisy ride from LA to San Francisco. The air conditioning continued to shut off intermittently. No port to plug phone in to keep charged for directions.

Joel A. 
Évaluation :
5

Customer service with excellent friendly and knife and fast

JAMES J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sydney L. 
Évaluation :
3

The place was closed when I dropped it off. They made it easy for drop off. Merci

Emma J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Long T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector G. 
Évaluation :
4

Location in bad neighborhood, but man at the checkout was kind and very helpful. Ran out of requested dolly, so may suggest they have some more equipment on hand.

ROBERTA K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Talia M. 
Évaluation :
5

Great service

Hector G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy S. 
Évaluation :
5

The service and equipment were excellent. Very friendly staff. I would go back any time.

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allyson R. 
Évaluation :
5

They are always so easy to work with and friendly

Andrew E. 
Évaluation :
1

The owner (bald guy) was extremely rude and accused me of “tying the chains on my auto transport too tight”…when I told him multiple times THAT I DIDNT HOOKUP MY AUTO TRANSPORT MYSELF. He refused to help assist me in disconnecting my auto transport from my Uhaul. After driving 20+ hours, I had to disconnect everything by myself while he looked onward and yelled instructions at me. He was constantly yelling and speaking to me sarcastically in a condescending tone. Further, the shop was filthy with flies everywhere for some reason, and he wasn't wearing his mask or distancing. The guy here was belligerent and rude…STAY FAR AWAY FROM THIS PLACE.

Selame S. 
Évaluation :
2

The truck needed an exterior wash, there was heavy splatter all over the front. The counter guy wanted me not to use the Uhual app and kept telling me to cancel it and he'll process. I just closed the app and he did his thing on the computer. The customer service isn't what I'm used to from you regular uHaul locations. He also changed my selected drop location to a smoke shop. I had selected Foothill Storage. The smoke shop was closed and the keys were just dropped in the mail slot of the door.

Jose D. 
Évaluation :
5

He was a very nice guy.

Joshua J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAVIER J. 
Évaluation :
1

Horrible customer service, will not come back to this location ever or recommend to anyone.

Marvin B. 
Évaluation :
5

Great Servise

MOISES M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Victoria H. 
Évaluation :
5

Fast and accommodating! Will definitely use this location again

Joshua S. 
Évaluation :
5

I have to say Tony is the absolute best very professional down to earth that makes you feel good about renting U-Hauls I would not want to go anywhere else other than Tony's Place I appreciate him as a human being and I have much love for this establishment thank you for being you

EDUARDO Z. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

LEVENT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KOUROSH N. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

SERGIO N. 
Évaluation :
1

Forgot to give us the Dolly, drove a hour, had to turnaround and go back just to pickup the dolly.

Emma S. 
Évaluation :
5

Rented from this location a few times and always great service.

Timothy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KOUROSH N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
5

Good service always

gorgui S. 
Évaluation :
5

Nothing. Tony does a great job. He deserves a raise. Leave him alone. If it ain't broke, why fix it.

Albert J. 
Évaluation :
1

I got charged a whole day for dropping the uhaul off 35 minutes late, the whole location which was also a gas station was shut down on return at 3:30 in the afternoon so we couldn't even fill up there like we were planning.

Jack L. 
Évaluation :
5

Tony takes care of us every time we come, we always share a laugh together and enjoy seeing each other. Friendly service and he tries his best to take care of the customers quickly! Which we appreciate.

Brian G. 
Évaluation :
5

The truck was in great shape I received speedy service and it made my move easy!

Wallace G. 
Évaluation :
3

Online booking allowed me to select 8am pickup but location does not open until 9 am.

Ralph R. 
Évaluation :
5

Very friendly service at the pick up spot.

Derek V. 
Évaluation :
5

Tony is the best customer service worker at every single u-haul no matter where I go no one is on par to his service.

Osbaldo R. 
Évaluation :
1

Guy was just pretty rude when we came to pick up the truck. I asked him if we were able to keep our personal car in the lot during our 4 hour rental, and instead of simply saying no he started lecturing me in a very patronizing manner.

Liam W. 
Évaluation :
5

I love coming to this place it's the best

Jamega H. 
Évaluation :
5

Best customer service ever , the two men were just amazing and helped every step of the way and made my drive from LA to SF flawless and safe . Highly recommend

michael D. 
Évaluation :
5

I've been a customer at this location for a few years and Tony has always been super nice and helpful! I go there a few times a month and he makes truck rental super easy..A+

Paul N. 
Évaluation :
5

Free gas ?

Stephen D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linnie G. 
Évaluation :
2

At first the guy who was helping me was extremely rude. He was fixing things in the gas station and said I had to wait u til 9 even though my appointment was at 8. He ended up helping me around 8:30 however did not explain much to me about the rental process.

Candy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry A. 
Évaluation :
5

Tony is always very efficient and helpful. 5 star Tony!

Michael C. 
Évaluation :
5

The owner/manager of this location is helpful and very nice. He runs location w/out the assistance of any other employees. Great job!

Mike C. 
Évaluation :
1

The man that works there is extremely rude. I've dealt with him on 2 occasions and both were very negative interactions. The trailer that I rented 2 weeks ago was covered in dirt. The truck that I rented on Tuesday was full of trash. The man wouldn't let me review the truck before “approving” the condition. There was another customer that walked out as I was walking in and even commented, “I hope you have patience because that guy has a bad attitude”.

Timothy E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NASER L. 
Évaluation :
5

I have been coming to this location periodically for over a decade and the owner is wonderful to work with!

BRIAN H. 
Évaluation :
5

Best service in town

GORGUI S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NASER L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA T. 
Évaluation :
2

Left the truck after business hours in the lot where all other U-Hal's were. We followed the online instructions for drop off. When going to return the keys there was a night attendant at a walk up window… he was bothered that we were there and took our keys begrudgingly and rolled his eyes! Just the type of customer service I want after a full day of travel and unpacking a truck!

NICOLAS J. 
Évaluation :
1

The owner was extremely rude and accused me of trying to take money from him when I asked about the deposit that was put down on my credit card. He was constantly yelling and speaking to me sarcastically in a condescending tone. Further, the shop was filthy with flies everywhere for some reason, and he wasn't wearing his mask or distancing.

Hanjoo K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDERSON A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lauro R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

woody A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAPPHIRE S. 
Évaluation :
2

Clean the truck cabins.

MATTHEW K. 
Évaluation :
4

Ensure that Uhaul's online “touchless” rental & return process works reliably & effectively.

HERBERT D. 
Non les évaluations ont été soumises pour cet établissement.

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