The merchants had very little knowledge of how to even check the rental out I ended up filling out their paperwork on their computer for them the had no idea how to process the payment or what kinds of cards where listed as acceptable payments! Not only that but I was charged at pick up a fee of almost $200 upon checking out the rental fee came to $95.00 which the app wanted me to pay all over again before being able to actually process the return of the u-haul! In fact I still have not recieved the difference many weeks later!!
Mia R
Customer Reviews for Downtown Sonora Arco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The process of completing the rental transaction was very long and unable to get done on-site with the sites' tablet. However the representative assisting me was very patient, suggested I use my cell phone, we even had to use a 2nd cell phone to complete the transaction. Also, the passenger mirror of the truck I rented kept slipping out of position, which made it hard to see. Otherwise, the overall experience was smooth and convenient.
Beatriz CGreat experience nothing to improve Thank You to all the Pesce Way U Haul Crew they are Awesome
Raymond SThe guys inside the AMPM downtown Sonora are awesome and helpful
Kendall AEveryone was willing to help and very friendly. It was a very easy good experience.
Melanie VBrandon was fantastic at getting the check-out and check-in done efficiently. He got me on my way as quickly as possible. We had issues with the U-Haul applications. He handled that professionally, too. This is an ideal location to get equipment. Easy to fill the truck back up and turn it in.
Ronald LTiffany was the best to work with
Dave HThe gentleman uncharge of the U-Haul at the Sonora location is very friendly, helpful, and on top of his game.
Steve NThe guy at drop off was great
Tamey MStephanie, Mani, and Skye were great! The other nameless guy was not very personable.
JOSE PBrandon was very helpful. Not much to improve upon
JOAQUIM GThe service was very prompt and professional. They were very friendly and made my stressful move much easier.
Karen FThere is one thing I was upset about And that is that I was trying to get a truck close to my house because I’m trying to keep the price down. But they were not allowed to move the truck from the lot where I picked it up to the lot where I made the reservation. Which added on another 20 miles. I know that might not sound like much, but I was really trying to keep the price down on the U-Haul. But everything else was great. The people were very nice and professional, and I had no other issues.
Carrie JThere was only one person working at the store. As a result I was interrupted six times for the clerk to help people purchasing items in the store. He was unsure of how to use the system and was unable to help me in a reasonable amount of time. It was 45 minutes. If you're going to rent vehicles, you should be staffed for it
Elizabeth dNice people, very friendly and helpful.
Stuart MNothing on this location.
Mike MGreat service from Saul
Mashkhurbek IBrandon did an excellent job checking me in and managing the experience. The checkin was so quick and easy, it's hard to evaluate.
David DJust make sure its topped off with fuel
GARY ZI was the first customer at this location and it was a learning experience that worked out well. Nice people.
Janelle GBrad who checked me out and Skye that checked me in were very helpful.
Joshua S