Customer Reviews for Doylestown Hideaway Storage
(U-Haul Neighborhood Dealer)

1 967 évaluations

4050 Stoney Ln   Doylestown, PA 18902
(Behind the Doylestown Airport)

(267) 327-4880

Heures

  • Mon–Sun
    De 8 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/23/2022: 8h00 am à 11h00 am
  • 12/24/2022: 8h00 am à 3h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(267) 327-4880

4050 Stoney Ln
Doylestown, PA 18902
(Behind the Doylestown Airport)

Services dans cet établissement :

Heures

  • Mon–Sun
    De 8 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/23/2022: 8h00 am à 11h00 am
  • 12/24/2022: 8h00 am à 3h00 pm
  • 12/25/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

The headlights on my truck were fogged over and made night driving dangerous.

philip P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn L. 
Évaluation :
5

I only rent from here. They are super nice!

Ugur D. 
Évaluation :
5

Nothing, everything was perfect!!!

brett M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle A. 
Évaluation :
5

The woman that helped us, she has a black hoodie with some cute skeleton hands making a heart on her back, this woman deserves a raise. By far the best customer service I've had in ages. She went above and beyond whilst having a friendly attitude. As someone that's worked labor like that I can tell you have someone special there. PROMOTE HER.

Cord S. 
Évaluation :
5

Very friendly and responsive!

Scott N. 
Évaluation :
3

Very disappointed to pick up a truck for a long distance trip with only a 1/4 tank of gas and no nearby gas station.

Tom J. 
Évaluation :
5

Always a pleasure, thank you!

TOM C.  |  Expérience générale 
Évaluation :
5

The after hours pickup is difficult, lengthy, and feels unsafe by yourself in a dark empty parking lot

Arianna H. 
Évaluation :
5

This is a very well-run location. There is nothing more they can do to make it betterâ€"if there was, they would already be doing it!!!

TARY L. 
Évaluation :
5

Very friendly staff, answered phones quickly, had vehicle ready earlier than initially requested!

Lauren V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul O. 
Évaluation :
2

van has electrical problems, i suspect not new. when i returned it, it was cleaned and prepared for next customer despite unreliable starting. i was charged for full reservation despite i could not use it. i wasted money. rental place was upset that i returned van earlier and called me at 7 am on Sunday about it. did not take my complains seriously.

Ewa M. 
Évaluation :
5

No other place to rent a uhaul. They make it so easy!!!!

Susan G. 
Évaluation :
5

Always a pleasure to work with these people!

Ira H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roger W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy Y. 
Évaluation :
3

The agent on hand accused me of returning the storage bay "covered in mud" and threatened a $50 cleaning fee. When my friend and i look in, there were only a few broken rocks near the rear door-that must have been there when i rented it because i didn't transport anything resembling them. anyway i swept them up in 2 minutes and she apologized for exaggerating and said she would only have charged me $25. She was cross and difficult.

EDWARD F. 
Évaluation :
2

The experience was horrific! When picking up the truck I was told that I would “hopefully” make it to a gas station as there was virtually no gas in the truck! I asked why there was no gas and was told the previous renter returned it that way! Why wasn't gas added if it was known to be that low?!?! I was a nervous wreck the entire time hoping and praying I would not run out of gas-not to mention having to immediately go to a gas station which added over 4 miles to my mileage total. Then when getting to the gas station the gas cap literally came apart in my hand when I removed it. It obviously was, or should have been, known to be defective prior to my rental. This entire episode was extremely stressful and does not reflect well on Uhaul!!

Jeanne V. 
Évaluation :
5

The team at the Stoney lane location are outstanding. By far the best rental location I have ever dealt with. If you are anywhere near this location, I highly recommend this team. Can't say enough nice things about them.

Peter A. 
Évaluation :
5

Everything went great

anthony S. 
Évaluation :
5

Best ever u haul location! Staff was EXTREMELY helpful And knowledgeable.

Michael w K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BERND S. 
Évaluation :
5

Always professional. Extensive inventory. This location is staffed by very knowledgeable and competent people.

TARY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey L. 
Évaluation :
5

best u-haul of a lifetime

WILLIAM B. 
Évaluation :
5

Nothing at all, everything was great!

Patrick F. 
Évaluation :
5

I have rented and dropped off trailers at this location several times. I have never had an issue. They're extremely professional and courteous. I would highly recommend the Stoney Lane facility. They go out of their way to make it a pleasant experience. Plus they regard safety a high priority and maintain all their equipment with that in mind.

Raymond B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Repave the asphalt entrance. The staff is SUPERB! Each and every time I rent from this location, I have an distinctively POSITIVE experience. They're GREAT!

Christopher K. 
Évaluation :
5

Michele and Shelbi are the absolute BEST! They never fail to go out of their way for me and anyone that I send to their location. Joe

Joe U. 
Évaluation :
5

Contact at site was professional, personable and prompt. Call center, when you call the number, you don't get the site personnel directly, were the opposite. Unhelpful and cols. This is THE best Uhaul I've ever dealt with. Je les recommande fortement. 

Christine M. 
Évaluation :
5

Always a pleasure to work with Michelle and Shelbi!

Becky H. 
Évaluation :
5

Outstanding customer service

Marshall W. 
Évaluation :
5

I received Very friendly and professional service at Hide Away Storage. Definitely use them again and recommend them to anyone needing to rent a truck

Mike I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brain R. 
Évaluation :
5

Mrs. Shelby was very helpful and professional. I had to extend the truck lease and she made the process so convenient. Thanks, for being concerned.

ivan T. 
Évaluation :
5

Best U-haul I've ever been to. Fast service, amazing customer care, and someone behind the counter that genuinely wants to help.

Maxwell J. 
Évaluation :
5

Michelle went above and beyond!

darwin C. 
Évaluation :
5

Very friendly and easy to work with, plus close and convenient. Will totally use them again.

Christy M. 
Évaluation :
5

Very pleasant and easy to deal with

Edward M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reggie Y. 
Évaluation :
5

Michelle has the “I Care” attitude!

Sam L. 
Évaluation :
5

The manager was very knowledgeable and kind. Extremely Professional!

John Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike H. 
Évaluation :
5

The person who checked me in, can't remember her name, was outstanding!!!!

TODD D. 
Évaluation :
5

Awesome customer service, made moving stress free and easy!! Thank you very much

Cesar M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
5

Very friendly service!

Robert V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rizwan M. 
Évaluation :
5

No improvements necessary. Somehow, I missed this U-Haul rental location. I am beyond thrilled to have found it because it is just minutes from our home. I received outstanding service and kindness from Michelle when I came to pick up the rental. Michelle was very patient explaining procedures and making sure I had all of the supplies needed. I received a final invoice via email the morning after I returned the rental. All fees were accurate. I also called after receiving the invoice to thank Michelle for her kindness and outstanding service. I will be back, and I will be recommending this location to family and friends.

Sherry C. 
Évaluation :
5

Michelle is the best customer service person and U-Haul/storage manager I have ever met. She helped me when my schedule changed and never left me hanging. Top notch professional from start to finish and a very nice person who cares!

John C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg O. 
Évaluation :
5

I did not like that there was a hand truck attached to the wall of the truck. I did not need it and it took up valuable room that I needed. Other than that, everything was perfect.

Adam K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin M. 
Évaluation :
5

Nothing, really.

roger B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara S. 
Évaluation :
5

Such a friendly and helpful person.

Regina R. 
Évaluation :
4

While this was well maintained location - this was NOT the location my emailed confirmation originally told me to go to. So before I even received my truck (not a cargo van like confirmed) I had to switch locations

Kari O. 
Évaluation :
5

It was all good, efficient, quick, convenient, reasonable and friendly. I am quite satisfied, and would definitely recommend Doylestown U-Haul.

jeffrey H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike R. 
Évaluation :
5

Very helpful staff. Will definitely use them again!

BRIAN M. 
Évaluation :
5

Michele and Shelby were great ti work with . They helped me out a lot . Thank you very much !!!

Martin M. 
Évaluation :
5

Michelle was awesome, could not have gone smoother!

Tom S. 
Évaluation :
5

Staff was very friendly and accommodating

Spencer B.  |  Expérience générale 
Évaluation :
5

Great place and super great customer service.

amanda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sara G. 
Évaluation :
4

Not all of the vehicle damage was noted with X dots when I checked out the truck.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas K. 
Évaluation :
5

Real friendly and helpful - Thank you Michelle for all of your help

Robert R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bill L. 
Évaluation :
5

Satisfied with this location. Disappointed by Uhaul. Having made the reservation weeks ago via the Uhaul site, I was shocked, disappointed and frustrated to be informed upon arrival at the location that my order had been reassigned to a location 30+ minutes away. No email. No text. No call. To complete the move in the narrow time window, I was compelled to rent a truck, instead of the trailer that I had reserved, which increased my cost by > 4x. Unless remedied by Uhaul, this will be my final time patronizing.

Kevin F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

joe G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

luogang W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pete V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter R. 
Évaluation :
5

Awesome experience!

Dale D. 
Évaluation :
5

Very friendly staff. Easy rental pick up and return.

Linda H. 
Évaluation :
5

Quick easy process. Excellent customer service. Van was clean and in excellent condition.

Steve C. 
Évaluation :
5

The staff at this location were wonderful!

Steve R. 
Évaluation :
5

Shelby, the person who assisted me, was accommodating. Her cheerful disposition, professional behavior, and guidance made the transaction easy and pleasantâ€"an excellent way to begin a move. Sincerely, Jim Gaumond

James G. 
Évaluation :
5

very fast & easy.

victor K. 
Évaluation :
5

Friendly worker

Kevin F. 
Évaluation :
5

Shelby and Eric were friendly, clear, and detailed regarding renting a van. The office was clean and neat. Everything we asked for was in the van. The cost was an excellent value for the excellent service. Accessible communication and connection. Drop-off worked out perfectly. Great experience.

Carol S. 
Évaluation :
5

This location has the best customer service from start to finish.

Bob R. 
Évaluation :
5

The employee that checked me in was great and the van was completely as advertised and worked great for our short haul needs; however, the van needed very badly to be deodorized.

SEAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen F. 
Évaluation :
5

Rental ran very smoothly. All good!

Jerome T. 
Évaluation :
5

Cleanest Uhaul dealer I have ever been to. Very nice and helpful staff.

James R. 
Évaluation :
5

Great staff. Absolutely helpful. I would use this facility again

Steven A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT W.  |  Expérience générale 
Évaluation :
5

Highly recommend. Pain-free experience, clean, reasonably priced, awesome staff. I've used for multiple trailer rentals as well as storage needs and have absolutely no complaints. This place has the look and feel of a local neighborhood provider, which is so much better than dealing with the large corporate run places I've used in the past. This is my go-to place for any storage and truck/trailer rental needs I have going forward.

THOMAS F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lonny G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dawn m.  |  Expérience générale 
Évaluation :
5

This was worst experience of my life! I would like my to speak about the fact I paid 113 in cash and NO federal income tax was take out. The lock to unit did not work it was frozen, no wd40 was offered! To sum this appropriately I would not let my dog stay at this facility! I would not ever recommend this facility.

Katherine G.  |  Expérience générale 
Évaluation :
5

Great to work with.

STASIA D.  |  Expérience générale 
Évaluation :
5

We were treated very well during years here with a storage unit and a trailer. We will miss the people at Hideawsy Storage!

Tobias M.  |  Expérience générale 
Évaluation :
5

Great facilities and staff

John G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGOT J.  |  Expérience générale 
Évaluation :
5

GREAT staff, always super friendly and helpful - thank you!!

WARREN B.  |  Expérience générale 
Évaluation :
5

Very helpful and professional staff.

Keith V.  |  Expérience générale 
Évaluation :
5

Michelle the manager is AWESOME! Very helpful and great to deal with. My BIGGEST complaint is that after over 8 years of rental and receiving modest rental increases year-to-year, this year's renewal was an OVER 20 % INCREASE!! I am so sick of everywhere using "Covid" as an excuse to enact exorbitant price increase!! While they never specifically cited Covid as an excuse, this price increase was outrageous and inexcusable and tantamount to pure greed! We found a bigger, climate controlled unit for $20 less than what this facility enacted. Seems loyalty and prompt on-time payments are not honored or valued by this facility's owner!

JEANNE V.  |  Expérience générale 
Évaluation :
5

The staff was very knowledgeable about all my boxing and packing questions. They helped me load my car with boxes and even bought back my unused boxes. During such a stressful time as moving the staff was always accessible, understanding and friendly! Great experience!

Katie M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HIDE AWAY S.  |  Expérience générale 
Évaluation :
5

I will continue using your facility for future storage. The convenience of your location from my son's school is great.

Alicia H.  |  Expérience générale 
Évaluation :
5

The staff are all very friendly and helpful. I really like the ease of going in and out of my storage unit. I would highly recommend this facility!

ELIZABETH K.  |  Expérience générale 
Évaluation :
5

Great place for boat/rv storage; easy to maneuver and park;

RICHARD M.  |  Expérience générale 
Évaluation :
5

Best bucks county storage facility I’ve used.

CAMERON H.  |  Expérience générale 
Évaluation :
5

Amazing customer service.

Jodi M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan B.  |  Expérience générale 
Évaluation :
5

The gurls in the office are friendly fabulous and extremely knowledgable.

Penny S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hannah Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen and Scott F.  |  Expérience générale 
Évaluation :
5

Very accommodating and reasonably priced

RICHARD W.  |  Expérience générale 
Évaluation :
5

Michelle was the best. Super friendly and helped me from beginning to end :)

Kim A.  |  Expérience générale 
Évaluation :
5

The staff here is exceptionally friendly and helpful. This is my go-to spot for storage and U-Haul trucks and supplies.

Beverly S.  |  Expérience générale 
Évaluation :
5

Michelle was great and I'll be back when space is needed again. Thanks for a pleasant experience.

MICHAEL I.  |  Expérience générale 
Évaluation :
5

Had the space for many years, and always appreciated the service and facility!

PAUL D.  |  Expérience générale 
Évaluation :
5

Office staff is very friendly and accommodating. I would recommend this facility.

Cindy F.  |  Expérience générale 
Évaluation :
5

The best staff i have ever dealt with!

ANDREW B.  |  Expérience générale 
Évaluation :
5

very happy with storage unit, very responsive and highly recommend this storage facility.

Scott M.  |  Expérience générale 
Évaluation :
4

Pleasant office personnel and conveniently located. Stored there for 2 years with no issues.

TIM P.  |  Expérience générale 
Évaluation :
5

I'll be back. And the emailed payment reminder was a big help to me as it helped me to avoid any late fees.

MICHAEL I.  |  Expérience générale 
Évaluation :
5

Everyone at Doylestown was friendly and helpful. I will return to use your services. Merci.

Veronica D.  |  Expérience générale 
Évaluation :
5

This facility was conveniently located with safe, well-lit grounds. The people were helpful & friendly. I also rented U-haul trucks from this lication 2 times in last 6 months & everything was perfect

Denise P.  |  Expérience générale 
Évaluation :
5

Michelle was awesome in every aspect. Excellent customer service and very knowledgeable about her products and storage. Je les recommande fortement. 

Jeff G.  |  Expérience générale 
Évaluation :
5

The girl I was calling Heather who's real name is Mechelle was the best. A great personality and sence of humor. You were all easy to deal with, thanks so much. John Woods

John W.  |  Expérience générale 
Évaluation :
5

I would use them again, very friendly and helpful staff!

Vince S.  |  Expérience générale 
Évaluation :
5

Very friendly & helpful staff. Will definitely use again in the future!

Heather J.  |  Expérience générale 
Évaluation :
5

Nice mellow people there. I was given a choice of storage units. Easy access and a clean facility.

TIM P.  |  Premières impressions 
Évaluation :
5

Very pleasant very smooth and professional experience. I will use again

PATRICE S.  |  Premières impressions 
Évaluation :
5

very nice service, but unit was not suitable

DAN H.  |  Premières impressions 
Évaluation :
5

Check in was clear and efficient.

CARL W.  |  Premières impressions 
Évaluation :
5

Great people great space. Haven`t put my belongings in yet. There prices are the most reasonable in the area. Very polite staff

ALLISON M.  |  Premières impressions 
Évaluation :
3

Really nice staff. Easily excess able units.

JOSHUA B.  |  Premières impressions 
Évaluation :
5

We had a wonderful experience at your storage facility. Michelle was extremely nice and helpful all throughout the process!

BROOKE C.  |  Premières impressions 
Évaluation :
5

Wonderful customer service, space was the exact size we needed. Even bought boxes in the office. Great!!!

Privacy R.  |  Premières impressions 
Évaluation :
5

excellent staff

Privacy R.  |  Premières impressions 
Évaluation :
4

Staff was very helpful!

Privacy R.  |  Premières impressions 
Évaluation :
5

Very fast, clean and helpful! Thank you!

Privacy R.  |  Premières impressions 
Évaluation :
5

Staff was extremely helpful and very friendly. Offered my friends and I bottles of ice cold water after unloading. I`d highly recommend DOYLESTOWN HIDE-AWAY SELF STORAGE to anyone.

Privacy R.  |  Premières impressions 
Évaluation :
3

It was helpful that they were open on Sunday so I could pick up the key to my new storage unit. The guy was helpful and knowledgable.

JOSHUA R.  |  Premières impressions 
Évaluation :
5

Great place to store my stuff!

JOSEPH D.  |  Premières impressions 
Évaluation :
4

Was nice to be able to pull right up to the unit and unload my items and lock up the door.

Privacy R.  |  Premières impressions 
Évaluation :
3

Good customer service.

Privacy R.  |  Premières impressions 
Évaluation :
4

Michelle was very accomodating and apologized for the mix up.

Privacy R.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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