1- the gas level on the paper was wrong so I ended up having to put (a lot) more in than I used; 2- never received a copy of the contract; fees not discussed; have no idea what I paid for, but it was a lot more than I anticipated. All lessons learned.
Kelley C.
Customer Reviews for Drive In Self Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The customer service was impeccable. So happy to find this little gem.
Marsha T.Ask if we want safe move coverage. You did not ask and I was charged without knowledge of this charge. I also never received email of contract.
kim P.Everything was a smooth transaction
Mark S.Van smelled like pot when i picked it up... other than that it did everything i needed it to do... the whole rental experience was very smooth and the guy i had to do business with was very nice and professional.... would certainly rent again.. that's my only complaint was the van smelled like pot.(marijuana)
christopher S.If I could give them a 0 review I would!!!!!! DO NOT USE THEM!!! THIEVES! Customer service is AWFUL!! I WILL be going to the Better Business Bureau!!!
Amy D.The key box is quite far from where the van is parked which makes if inconvenient to go back and forth to scan barcodes and take pictures etc... the cabin smelled bad, and I later realized there was dog hair all over the fabric parts of the seats, and only the leather parts were clean.
Ramzy A.Offer Wi-Fi for customers since it is required to check in and checkout the vehicle. My Verizon signal was week and it cost me and additional 30+ minutes and had to pay movers and extra hour.
Andrew C.customer service was terrible… i won't ever go there again … it was close to home so i thought i'd try it … The associate was very rude and overcharged me then claimed she gave me a deal. When i asked about military discount she seemed appalled at the question
Robert T.When I arrived to pick up my rental, they had given it to another customer. I was there almost an hour waiting for the uhaul; even the checkout took longer than it should have. Customer service was poor, would not recommend this location.
Meghan B.Thelma was excellent!
Michael M.My uhaul had only 1/4 tank of gas. Associate never came out to show me gas gauge. So my dumb ass signed contract without looking at gas gauge first. So I am out 200 dollars in gas in that damn truck. I will never ever use uhaul again and I will make sure no family or friends does either I have a formal complaint I need to follow up on
Holly M.Was not able to acquire the rental closer to my locATION WHICH added another 30+ miles to my rental charges.
Martin E.Will rent from this one again
Keith W.Rien
VERNELLE E.This place gets all the stars!! First rate service and friendliness. A really rewarding experience.
Robert V.All good!
Maria C.I returned my vehicle after hours. The only problem I encountered was the message options were not working.
Darryl M.Super easy all around experience.. The rental location was immaculate, the agent was friendly and professional . Truck was available and I was in and out quickly. I will be going tob m
Jill R.Thelma was amazing!
PATRICIAC P.Everything went smooth no problems and the staff was very professional
Karl N.Outstanding customer service and cleanliness. I give Drive In Self Storage in East Syracuse, NY 13057 the HIGHEST ratings. I have done business with them in the past and will continue to do so. Outstanding all around. Professional, kind and extremeluy clean. I will always recommend Drive In Self-Storeage.
Jason H.Everything went very smoothly. Contactless check-in and return were very straight forward. The advisor that happened to be there when I grabbed my key was especially friendly and accommodating.
Alex L.The contactless pickup was pretty good, but I wasn't prepared for it. It asks for either passport secondary verification of who you are or a contact number. Neither of my contacts picked up, and I didn't think I'd need to bring a passport to rent a truck.
CHRISTOPHER L.The person that helped me today was very, very helpful. Of course he was knowledgeable, but his service was excellent. He was kind, helpful, and was a gentleman. Merci
Vivian M.I currently, and for a number of years, have storage units at this facility, as well as space for a boat and RV. The facility is secure, clean, and well maintained. Mrs. Lambert is very efficient, well organized, and doing business with her is a pleasure.
William L.Bien
Michael S.Grant Smith was very professional and kind
Cynthia N.We were extremely happy with the service and the vehicle. Truthfully, this was the best truck rental experience we've ever had. Thank you, we won't go any where else in the future.
Laura G.Wow - I never leave reviews but Uhaul has amazing customer service. I would highly recommend using this location.
Aaron S.The woman who was working here during drop-off was extremely friendly and provided excellent customer service!
MILESDAVID L.Easy to check in on website to pick up. Easy to return cargo van at the end of the day.
Stephanie H.The covid process is unbearably slow and complicated. Why pay dealers if you have to sit outside by yourself and do it all!
James K.Great job, very professional. Service with a smile.
Stephen G.Truck was ready to go and check in was quick.
Richard D.Nothing. Service is always great here! Love doing business with them. The brakes on this vehicle need to be looked at. Stopping power was weak and you could hear grinding. This is no reflection on this Uhaul dealer.
William M.Excellent site and service. Outstanding. I will recommend and also be back again.
Jason H.I was late 30 mins to return the rental truck because of weather and they charged me for 2 days.
Peter C.Everything was fast and easy. Having a couple larger trucks would be better too
Brian C.Total experience was excellent.
James F.With everything going on I couldnt beileve how well everything was ran. Also couldnt have had better customer service, she was super chipper and extemely nice.
Brittany V.Nothing. Well prepared, knowledgeable and consumer friendly.
Richard V.Was professionally handled given the current situation and felt comfortable that all that could be done was done to not spread the virus ....
MARLA L.The rental process was quick & easy. No complaints!
William I.Pleasant and efficient service.
Jody T.