Le client n'a pas laissé de commentaire.Brandy L.
Customer Reviews for Dry Ponds Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Granite Falls, NC 28630
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 9h am à 1h pm
- Dim : fermé
Heures d'ouverture spéciales
- 6/30/2022 - 7/6/2022: Fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.ROBERT L.
Le client n'a pas laissé de commentaire.Tamara S.
This location did not hook up the trailer I was told they didn't do that.I'm 61 years old with back issues that was not possible.when I called the location which had no one on site That's when I was told they didn't do that and the only thing they could do was cancel the reservation I only was able to get the trailer because 2 other men came to pick up their rental they were kind enough to lift the12 foot trailer for me. After that I spent over 2hours on the main u haul line asking 5 different people to change my drop off location and was denied I told them that this wasn't my location I originally picked and I could not physically lift it off my truck I was told they could not do anything. I obviously was very upset as the location did not follow u haul rules I even told them the only way I could drop off the trailer without help was to cut it off . I was only able to Leave it there because my wife got 2 of my children to drive 45 minutes to the drop off site. I have rented from your company many times and this was terribleBenjamin R.
Le client n'a pas laissé de commentaire.David H.
Nothing, everything was great 😃South Caldwell C.
The whole escapade was a crap show. Wasent anything with the location, just the U-Haul process in general is terrible and the apps don't work like they are suppose toSteven N.
Rhe staff was more then friendly at the location I picked up.... with the exception of the U-Haul being on a quarter tank of gas. When people are moving and under on a time limit not everything runs smoothly. I had to fill up while on the interstate praying I made it to the exit! I returned the U-Haul in a timely manner and and did not put fuel in it because of the time of night it was and the location. I called U-Haul and let them know I would be coming by to give the $30 for gas and was told a service fee if $15 was applicable as well. No problem. Then I looked and they had TRIED to charge me $78 and some change AFTER I called! Moving is stressful enough U-Haul, and times are tough for everyone. Why try to charge almost $40 more??! I will always pay what I owe but to keep customers stop charging for ridiculous things.ANGELA J.
Le client n'a pas laissé de commentaire.kyle K.
Kind, courteous and efficient service for a last minute Friday rental. They were able to find the exact truck I needed. From Brad Bartlett to Dry Ponds self storage Granite location.Bradley B.
Le client n'a pas laissé de commentaire.joshua D.
Amazing owners! Always super helpful and they do anything they can to get you what you need.RICHARD P.
Best customer service of any U-Haul location I've ever used!JESSICA F.
Everything went great. The lady that help me was very helpful.JON L.
Le client n'a pas laissé de commentaire.Brad G.
Le client n'a pas laissé de commentaire.STEVEN K.
smooth transactionROBERT V.
I've have used them alot few the years They are greatMARY M.
Provide a dolly when one is paid forEmily D.
Customer service was great at this location. The truck was in good condition and worked well for my task.MICHAEL R.
I will always use Uhaul due to AMAZING service provided at Granite Falls location! The ladies in the office are super helpful and that means a tremendous amount to a single mom-Please continue providing excellent customer service ..!BRENDA G.
Le client n'a pas laissé de commentaire.CHARLES P.
Le client n'a pas laissé de commentaire.Rusty C.
Parking lot would be niceYANG T.
Nothing!! It was perfect!!!FRED E.
Make sure all equipment needed is available and that the customer doesn't have to go to another place to get their equipmentTAMARA V.
Le client n'a pas laissé de commentaire.Brian R.
Le client n'a pas laissé de commentaire.ROBERT G.
Le client n'a pas laissé de commentaire.CYNTHIA W.
Keep on Keeping onRonnie T.
Very helpful staff very clean facilitiesVictor S. | Expérience générale
Le client n'a pas laissé de commentaire.Renee S.
UHAUL needs to make it loud and clear that ONE WAY clients may have to drive up to a couple hours to pick up their truck AND they won't find out until 5:30pm the night before. ridiculousKeli M.
Le client n'a pas laissé de commentaire.JEREMY N.
Le client n'a pas laissé de commentaire.Marion H. | Expérience générale
Le client n'a pas laissé de commentaire.Brian W.
Le client n'a pas laissé de commentaire.JANE A.
Le client n'a pas laissé de commentaire.Laurent P.
The truck was sticky in the cup holders when I got it. I hope I'm not charged for that because it was a little dirty in there. But the cargo gate was so difficult to close. When you open the back it flies up but to bring it back down I had to put all my weight on the handle. It cut through my skin. It can't be meant to be that hard. Also it lags in second gear. It sounds a bit off. But other than that the truck was great and the lady that helped me was nice and the check in/out process was easyKrissy E.
Everything was exceptional! Awesome service from beginning to end.Christopher C.
Thank you for your help.I had a very pleasant experience,and it was helpful during a difficult transition.Marsha R B. | Expérience générale
Charlotte and all the staff were very helpful and made my rental experience seamless. I will definitely recommend them and use them again. Thank You.ronnie T.
Very friendly to do business with! You are treated with respect and very comfortable to converse with if you have questions! Love this place and would definitely do it again!! Love this family!!!JOSEPH W.
Le client n'a pas laissé de commentaire.SOVONIA C.
Charlotte, the owner is absolutely wonderful with customer service. She was able to help me find the right size truck. Would definitely recommend this Uhaul and storage facility in the Hickory/Granite Falls area.MARK F.
They did so much to make more rental experience a very easy time. I would highly recommend them for your rental needs!DANIEL H.
Le client n'a pas laissé de commentaire.PeggyLynn C.
Le client n'a pas laissé de commentaire.David C.
Very very friendly and easy to work with.CHARLES S.
The staff at this location went above and beyond to help me get a transporter to tow my vehicle and assistance to load my car. They were terrific. Very kind and courteous. Would recommend them.Deena T.
Best customer service ever! I always use DPS for my moving needs,they went out of their way to make sure l had what l needed the day l needed it!edward G.
Both costumers service agent at this location was very helpful and provided best service in my experience I will like thank them both for there unwavering efforts and providing best costumer service everIan G.
Le client n'a pas laissé de commentaire.Johnny B.
Le client n'a pas laissé de commentaire.Marilynn M.
I am so appreciative of the staff working at this facility. They were very helpful and kind. Great business, great people!CYNTHIA WHITE B. | Expérience générale
Le client n'a pas laissé de commentaire.Wayne H. | Expérience générale
The only issue I ever had was with bugs and mice from someone storing food in their shed. The owners promptly sprayed and took care of the issue.APRIL L P. | Expérience générale
I had a faulty hitch experience and had to return the equipment due to an issue with it staying attached. The bolt that attached the trailer hitch was stripped and was not safe to use so I returned it before I could use it for the purpose I rented it for. It was not safe to use! I let the operator of dry ponds know but was not offered any discount or refund.Sean B.
Nothing I have rented 2 u-hauls Charlotte is amazing!!!! So professional efficient and kind!! Thank you for great service!!Patti A.
Awesome place and would use them againSTEPHEN C. | Expérience générale
Le client n'a pas laissé de commentaire.Tim W.
We have nothing but good things to say about Dry Pond Storage in our 2 years with them. All of our dealings with the owners have been very pleasant and professional.Barbara M. | Expérience générale
Le client n'a pas laissé de commentaire.MARK B.
Le client n'a pas laissé de commentaire.Sharon B. | Expérience générale
This was an excellent location and the staff was perfect. I was sent to this location only because the location I originally went to was a joke. My pickup time at Countryside #2 on Hwy 321 in Lenoir was at 10:00. When I arrived, the office locked, the numbers to call on the door was both answering machines. Never recommend this location.Trevis S.
Le client n'a pas laissé de commentaire.Deborah B.
Le client n'a pas laissé de commentaire.Tim L.
Le client n'a pas laissé de commentaire.Connie S.
very easy returnARMANDO R.
Le client n'a pas laissé de commentaire.Cura K.
One one assisted hooking up trailer.montie J.
I live in Lenoir and the uhaul website sent me 10 miles away to rent a trailer where there were 3 locations much closerDavid L.
The young lady in the office was so sweet courteous and knowledgeable!! Very helpful!!!Patti A.
Fantastic experience. Extremely helpful and friendly customer service. Will use them again when my new house is done.Morris M.
Le client n'a pas laissé de commentaire.DAVID T.
Le client n'a pas laissé de commentaire.Virgena G.
Le client n'a pas laissé de commentaire.Debbie W.
Le client n'a pas laissé de commentaire.Max C.
Le client n'a pas laissé de commentaire.April N.
Le client n'a pas laissé de commentaire.Douglas D.
The car dolly I rented was behind the gated and paved lot, instead of inside of it, meaning you have to drive through a very muddy back road. So be sure to tell your next customers to have an extra 10 bucks for a car wash after they're done getting and returning the trailer.Dustin B.
Le client n'a pas laissé de commentaire.Dakota H.
Le client n'a pas laissé de commentaire.Michael L.
Keep up the good workbartholomew B.
I did have an issue with the trailer fishtailing while loaded at 45 mph It was very hard to control at this speed and a more inexperienced driver would have had a very bad day pulling the trailer. But the young lady who set my reservation and checked me out was very polite well spoken and very helpfulRoy H.
Le client n'a pas laissé de commentaire.neil P.
Le client n'a pas laissé de commentaire.Lyndsey H.
Le client n'a pas laissé de commentaire.Cindy K.
Le client n'a pas laissé de commentaire.Megan S.
Special thankDanyell R.
Patrick is great to work with.Randy E.
Le client n'a pas laissé de commentaire.Amy K.
Fantastic service. Very helpful and great owners.eli B.
Excellent service. I would definitely come back!Deborah H.
Dry Ponds owners are very honest and accommodating. Nothing to do with pick up location, but previous renters did not fold & put moving blankets back in storage pocket, or clean & sweep truck out before returning truck. We returned it clean & swept out, and folded blankets (which we didn't use) and put them back in storage pocket.JOANNE L.
Location was fine. The agent was extremely helpful. I was very unhappy that I wasn't given my preferred pickup location and actually passed 3 other locations to get to the pickup location.David R.
Le client n'a pas laissé de commentaire.Jeff B.
Le client n'a pas laissé de commentaire.Tyler J.
Le client n'a pas laissé de commentaire.Sharon B.
Le client n'a pas laissé de commentaire.BRIAN P.
Le client n'a pas laissé de commentaire.NEAIL L.
Facility is nice and staff is very friendly.Patrick B.
Friendly and great customer service.ESTATE OF HAZEL D S. | Expérience générale
The ladies I met at the very end were very sweet and helpful, 10 stars all the way. I thank you both....JimJames K. | Expérience générale
the trailer was left at night, so I did not talk to anyone.Jimmy C.
Le client n'a pas laissé de commentaire.Matthew R.
Le client n'a pas laissé de commentaire.Pamela E.
Le client n'a pas laissé de commentaire.bartholomew B.
This business is terrible I'm telling everyone I know how uhaul is the worst business on earth.Bryan M.
Clean well lit friendly staffVALERIE W. | Expérience générale
I have used this place a few times now,,always friendly staff,and helpful,,RONDY H. | Expérience générale
Great storage company! The staff is great to work with!TONY G. | Expérience générale