Évaluations des clients Du Frane Mini Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Du Frane Mini Storage

Cote générale :

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Carrie P.
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Take my debit card was a bit frustrating I had to go get cash

Xavier M.
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Always a great service and a great smile!

MICHAEL S.
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Make sure to clear snow and ice off the step by the back door. It was slippery.

Cathy H.
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Le client n'a pas laissé de commentaire.

Paul H.
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This is the store I always rent from - Great.

ERICA H.
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Le client n'a pas laissé de commentaire.

RAYMOND O.
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The service I received from DuFrane in Fond du Lac was fine. However, I some how ended up locking myself out of the vehicle. I called roadside assistant and they certainly dropped the ball on service. It was -11 degrees outside and I was forced to call the Sheriffs Department to provide shelter and to coordinate efforts to get me back into the vehicle. I give high ratings to that department and the Deputy that they dispatched to my rescue.

DENNIS W.
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Le client n'a pas laissé de commentaire.

Matthew M.
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The only issue is that it was a small parking lot and it is was not clear where to park the truck when I dropped it off.

MICHAEL W.
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Le client n'a pas laissé de commentaire.

Anthony C.
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Very easy process to pick up truck online.

CLIFFORD N.
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waitedctoo long had a reservation at 1030am didnt get takn care of till 1105 am n then upon return got charged extra for miles when she sent me to gas station far away

Aris W.
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Le client n'a pas laissé de commentaire.

ORALISA W.
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Le client n'a pas laissé de commentaire.

Dale P.
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Trailer was muddy. Someone should have hosed it off.

Megan G.
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Contactless pickup was easy with the mobile step by step directions

James D.
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A larger sign that says wait before dropping key is to finish check in on mobile app

BRYAN P.
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Le client n'a pas laissé de commentaire.

ERIC B.
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Le client n'a pas laissé de commentaire.

Bob G.
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Very helpful staff!

ROUJEAN G.
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Le client n'a pas laissé de commentaire.

Mark A.
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Le client n'a pas laissé de commentaire.

PAM R.
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Suggest to log in when you pick up and drop off using the Uhaul app. When I went on from my email, Uhaul couldn't detect my location.

WENDY S.
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Le client n'a pas laissé de commentaire.

Mark H.
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I've rented this motorcycle trailer once before, so I'm a know customer. I travel frequently for work. I always rent cars from Hertz because I'm a Gold member, which usually means I just walk from my plane to my car and away I go with quick stop exiting the lot for someone to check my driver license. The amount of paper to a $2,000 trailer is immense compared to renting a $40,000 car. Just saying...

LUIS H.
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Returned after hours used the online return fairly easy

Deann C.
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Le client n'a pas laissé de commentaire.

ERICDARREL P.
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Le client n'a pas laissé de commentaire.

DANIEL R.
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Le client n'a pas laissé de commentaire.

ANDREW C.
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Office lady tried to give us a different truck, never changed our info. App never worked right due to this.

PAUL H.
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Le client n'a pas laissé de commentaire.

Melissa G.
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Le client n'a pas laissé de commentaire.

JOSHUA M.
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Le client n'a pas laissé de commentaire.

ANDREW D.
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Le client n'a pas laissé de commentaire.

Jeffrey F.
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Le client n'a pas laissé de commentaire.

Christopher L.
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Le client n'a pas laissé de commentaire.

Timothy and Debo W.
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The lady who gave us our drop off info was rude as hell! Our pick up point told us that when we call to turn truck in they might let us turn the truck I. At osh kosh, wi since it was five miles down the road...the lady was rude and mean and said if we didn't drive 20 miles to Fonda lac wi then she would charge us another $150. That is ridiculous. I wouldn't recommend uhaul to anyone after she did that. U r not a friendly and customer oriented company...u care more about money than convenience for your customers.

Sara N.
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Charging my card weeks after rental without notice or communication sucked!

Tyler L.
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I ordered an appliance dolly and never got it on the truck, so I just used the utility dolly, it worked but would have been nice to get what I paid for on the truck would have made my move easier

WAYNE L.
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office people are so amazing

Christie S.
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Le client n'a pas laissé de commentaire.

James H.
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With the prevalence of COVID they did a great job of making us feel safe while still giving great service

Thomas W.
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Le client n'a pas laissé de commentaire.

KATHY L.
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Le client n'a pas laissé de commentaire.

Norbert M.
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Le client n'a pas laissé de commentaire.

Bill J.
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In addition to poor directions on where to return the vehicle, poor lighting, etc., an insane $25 fee was charged for a COMPLETELY CLEAN TRUCK. Unacceptable and will not be using this location again. And really, a .40 cent fee for ONE MILE OVER?!

ROBERT J.
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Le client n'a pas laissé de commentaire.

Leigh K.
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Le client n'a pas laissé de commentaire.

Kyle S.
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Le client n'a pas laissé de commentaire.

Larry J.
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Le client n'a pas laissé de commentaire.

Ryan M.
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Make it very clear that you need to put the smallest lock possible on the trailer door. I had a 1.5 inch lock on it and it still enough play in the door handle that it opened up after bouncing down the freeway. I ended up loosing a $100 dewalt weed wacker. It was one of the least expensive items in the trailer but still not happy about it. I wired the trailer shut for the remainder of my trip as well as locked it.

David J.
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I did the early check in and still waited for 45 minutes to get the trailer

Robert J.
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Le client n'a pas laissé de commentaire.

Mark F.
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It was a great experience. Young lady went above and beyond helping hook up the trailer and lights. There was a ground issue. She checked harness, plug on truck, came up with grounding solution. Very impressed

Michael S.
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Le client n'a pas laissé de commentaire.

ANTHONY D.
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Le client n'a pas laissé de commentaire.

Jacquelyn K.
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Le client n'a pas laissé de commentaire.

Kathleen H.
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Le client n'a pas laissé de commentaire.

Shelly H.
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We had to wait for a bit of time to be assisted with our pick up of a utility trailer. We had the available time, but maybe the next time we won't have extra time??? Maybe the pandemic has played a role in the efficiency of customer service.

Dusty K.
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Super speedy. Safe practices. Loved the assistance ensuring the trailer was securely attached. Suggested additional options, but not pushy.

SCOTT E.
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I had problems finding what I needed close to me. The return area is a little confusing and dark at night.

GUY M.
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Get better attitudes, very rude customer services needs to be worked on.

Mark P.
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Le client n'a pas laissé de commentaire.

Mark A.
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Very Slow Customer service

Patrick H.
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Le client n'a pas laissé de commentaire.

Randy D.
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Better customer service, the one lady was very rude when she asked if we needed something we explained that the other lady had helped us she made rude comments under her breathe.. I asked her how she could be acting that way towards customers since they just opened and honestly if I didn't need the truck I would've gone to a different site to have better customer service. The other lady was great! This was how she treated multiple customers this day as well because when we dropped keys off the next day other customers that were there stated she gave them the same experience... so honestly unless this were to change I would tell my friends and family to go elsewhere since there's a 50% chance they would deal with negativity on a moving day which is already stressful enough.

Jesus B.
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Le client n'a pas laissé de commentaire.

William W.
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Le client n'a pas laissé de commentaire.

KRISTINE L.
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This location always seems to have the rental equipment I need, when needed. Only things I can suggest are the following: 1) website pick-up timing does not calculate correctly...so, I entered in that I only needed the truck for 1-2 hours that way I was scheduled for a 8:30am pickup...otherwise, it was showing that I needed to pick up the equipment at 4am. Thankfully, Uhaul did not book my truck for someone else that day, assuming I only needed it for the 1-2 hours I selected on the website. This needs to be fixed or you will have unhappy and/or confused customers showing up for pick up at 4am. 2) The parking at this location is small and congested. Adding proper parking area for this location will greatly enhance the customer experience.

Tim W.
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Process was smooth and the folks at the location were very nice and helpful. Thanks!

KELLY D.
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Le client n'a pas laissé de commentaire.

John S.
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Le client n'a pas laissé de commentaire.

Holly W.
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The people who worked there were 10 minutes late so there was about 5 people waiting in line trying to check in for a truck

Jennifer L.
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Le client n'a pas laissé de commentaire.

JEFFREY P.
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Truck wasnt ready and was dirty

David R.
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Le client n'a pas laissé de commentaire.

MICHELE R.
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Le client n'a pas laissé de commentaire.

Marie J.
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Le client n'a pas laissé de commentaire.

Karen R.
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Le client n'a pas laissé de commentaire.

Craig R.
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Le client n'a pas laissé de commentaire.

JEFFREY R.
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Le client n'a pas laissé de commentaire.

JACQUELYN W.
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They did not provide enough information on anything. Every time I turned around there was another charge. Also they were not clear on renting the equipment and giving me something i didnt order or explaining y they gave me something. Also I am not sure who the man was BUT he did not realize that I was standing there, but said " that what the hell is she (me) doing towing a trailer If she cant even hook it up!?) Thats really good customer service!! I have towed boats and small trailers. This yahoo doesnt know who I am or what I am capable of. It was the worst experience ever!!

Amy L.
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More basic info for first time users.

Jeff K.
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Good service, trailer i rented needs tires

Jay P.
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Le client n'a pas laissé de commentaire.

David N.
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This is not the location I requested to pick up from. As usual you (uhaul) didn't have what I wanted where I wanted it. I had to drive to another town 20 miles away to get the trailer and return it there. That was completely out of my way.

pat V.
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Le client n'a pas laissé de commentaire.

Mikayla K.
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Le client n'a pas laissé de commentaire.

DOUGLAS H.
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Le client n'a pas laissé de commentaire.

LINDA B.
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Le client n'a pas laissé de commentaire.

ELLIS K.
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Le client n'a pas laissé de commentaire.

ROBERT E.
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Le client n'a pas laissé de commentaire.

Cheryl K.
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Process was easy; friendly staff; fair price ....sure helped make our move easier!

Daniel M.
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Le client n'a pas laissé de commentaire.

JOHN C.
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Le client n'a pas laissé de commentaire.

Liz R.
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Friendly and knowledgeable staff! They are very accommodating. DuFrane is my go-to for using U-haul!

MICHAEL F.
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Le client n'a pas laissé de commentaire.

RONALD R.
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Le client n'a pas laissé de commentaire.

Jeffrey G.
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When we returned the truck to DuFranes part of the driveway was blocked off due to resealing it, that was understandable. The other side of the building's driveway was blocked by another uhaul truck that was dropped off there so we could not leave the truck by the building. My husband had to drive down a side street to get to the back of the property to leave the truck there. He then put the keys in the drop box in the building. Today I received a phone call from the number 414-963-9060 the woman on the phone said she was from uhaul and stated we did not return the truck and we could be charged an extra $20. I told her we did return it yesterday already and what happened with the problem returning it. She was very rude and said I will have to talk to DuFrane Moving myself to clear up the problem. She needs to learn how to speak to a customer in a professional manner. I called Dufrane Moving and the lady there was very nice and said the truck is there and it was taken care of.

Aris W.
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My wife and I will definitely be recommending Du Frane Mini Storage to friends and family. They provided fabulous service. Can't say about those involved.

Jontae R. | Expérience générale |
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GREAT PLACE

David J. | Expérience générale |
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Thank You

CHARLES F. | Expérience générale |
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Conveniently located. Friendly staff.

Ashley R. | Expérience générale |
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You were amazing with your customer service. I appreciate that you were able to work w/ me on finding another suitable renter since I ended up not needing to use the storage unit and wasted your time.

Non reviews have been submitted for this location.

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