Évaluations des clients Dukes Liquor

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Dukes Liquor

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Nikki S. le

Évaluation :

A better explanation of the pickup process would have been very helpful. I received an email the day before pickup that said I was checked in and just had to show up at the pickup location to pick up truck. When I got to pickup location they said I needed a 'code' to pick up truck. I had no idea what code I needed. My email is hard to access on my phone. I thought the reservation number was all I needed. I finally was able to login to my UHaul account to finish the pickup process, but it would have been extremely helpful if I had received an email or phone call regarding how the pickup process worked at this location the day before.

Steve S. le

Évaluation :

Dukes Liquor was not my drop off point. Why would you send someone to a different location without the courtesy of a personal phone call to discuss it? My drop location was Brake Stop on India St. I arrived at my drop-off point and was told that they could not take my truck as they already had a 10 ft. truck. They informed me that I had been sent an email with the new location. It was my moving day..... I didn't have the luxury of hooking-up internet and installing my computer to review emails. The staff at the Brake Stop location were very rude. They initially refused to take the truck. It took a couple phone calls from me with a manager to make arrangements for a U-haul representative to come pick up the truck at my designated spot. The other location was over 5 miles from me. I had planned to walk back from my drop off point. I would seriously suggest that you evaluate Brake Stop as venue for U-Haul. Their customer service was horrible. They had one 10' truck parked on a busy street with no more room for a second truck. They don't give shit about the customer! They did not want to help with problem solving. Why would you want them to represent your national brand? As was the case with my pick-up location, these auxiliary locations are not equipped to represent you properly. My entire experience this trip was beyond frustrating. There was a lot of wasted time. If you are going to accept advance reservations, you should be able to deliver what you are offering, and not send your customer to whatever location makes your job easier.

Laura S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Dan D. le

Évaluation :

Le client n'a pas laissé de commentaire.