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Jason M
Customer Reviews for Dulux Paints
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The employee I dealt with at the pick up location in Cobourg was great, very helpful. However once I got to my location the inside of the trailer needed to be swept out. The more annoying part of my rental was that U-Haul changed my equipment pick-up location from Bowmanville to Cobourg which is over 30min away in the wrong direction. Also, my scheduled pick up time in Bowmanville was 2pm, the Cobourg location closed at 2pm therefore I had to take extra time off of work to make it before they closed.-
SCOTT MNothing. Great service at this location
DONALD HRep was fantastic. Quick, knowledgeable and helpful.
JUSTIN VWas very smooth transaction very nice service.
SUZANNE NI think offering a seniors discount would be advantageous especially in the times we are in.
DARRIN DExcellent service from checking in to taking possession of a clean truck. 😊
STEPHEN IKevin was amazing, friendly, knowledgeable, and a great person to deal with. We live over 40 minutes away and when we need to rent any type of U-Haul in the future we definitely would make the trip back to this location just to deal with Kevin. Thanks again Kevin!!!
ROSANNE SMore cargo trailers
JON DNothing at all, I always go to the same place and I love everybody that works there. They are amazing to deal with an amazing people in general.
STEPHEN DHighly recommend this location! Kevin and Tyler are 10/10 awesome guys. Really appreciate the professionalism and care they put into their work.
BUD Tit was all good
LINDA ATyler and Kevin are awesome! They go above and beyond
BUD TTrailer was snowed in when I arrived and the young lady was incredible in going out and digging it out so I could hook up and leave. I have used Uhaul many times and continue to have great service by all of the staff,
CLARK KAll good
FRANCIS CMerci.
DOUGLAS SThere were no daytime running lights working on the u-haul
MCKAYLA HI will never rent any vans in winter again. Without snow tires these vans are crap.
CLAUDE AI rented a van that initially told me $.70 a kilometer when I reserved it when I got there to pick it up they told me it was $1,09 they gave me a van covered in mud that I use for one and a half hours and because I had my dog with me, they charged me a $35 cleaning fee when the van was disgusting to begin with. I admit my dog was with me For the hour and a half but there's no way he left $35 worth of hair in a dirty van. I will never rent from U-Haul again this place. Absolute trash, go to the storage place to rent next time and stay away from Dulux paints in Cobourg Pete
PETER JGreat customer service thank you
MICHAEL WNo comment at this time
KENNETH WAmazing experience!!
SKYLAR FI have nothing to complain
JOSE GTruck was supposed to be able to picked up by checking it out via the U haul site. When I arrived at the location 5 minutes before I had reserved my truck the owner called me and let me know that his employee would not be there for another 25 minutes to check the truck out for us. When I asked him if I was just not able to do it online like I had expected I would he told me no, because the truck has been rented the night before his employee had to check it in before we could check it out again. This already made things stressful as we had a timeline on our move and paid help waiting. When the employee finally arrived he informed us that the truck we had reserved was actually not there. He offered us a bigger truck for the same price and that was fine until he realized that truck was reserved already and actually we would have to make do with a 10' instead of the 15' we had reserved and actually needed. So because we had to start our move ASAP at this point (it was already 30 minutes after we were supposed to have our truck) we took the 10' because it was better than nothing. So now running 45 minutes late. It didn't fit everything. Not even close, so we then had to go to another uhaul location in town and rent a second 10' truck and ended up with twice the truck as km costs. Didn't seem like this location cared at all, no more than a simple "sorry about that eh" offered. The second location was appalled and said this should never happen. And it won't to us again because that was the last time we will use uhaul.
JAMES BEverything was fine.
GEORGE PI booked a trailer in Napanee Ontario. The website indicated the trailer would be there on that date. I get a phone call a couple of days in advance to say that location won't have a trailer. My suggestion is to create a website that accurately identifies where the asset will be located and if it's not available, don't tell the customer that it is.
DOUGLAS KKevin was a great person to deal with.
KEVIN CI rented a trailer. I found the staff excellent. The trailer had a license plate bulb not working and a running light not working. The brake lights and turn signal lights were working.
GREGORY TNothing. Exceptional service and super efficient. Made the whole experience seamless.
SARAH Goriginally booked a 20 ft van in stouffville ...recieved a call the night before move that i would have to pick up in newmarket ...which totally messed up move ...i was told would get $40 discount for my troubles ...when i arrived at newmarket was told no discount but would get extra mileage ...when i dropped vehicle off ,,,,no extra mileage was given and i was overcharged from original contract amount ...will be lodging complaint with consumer protection
GARY MGreat service and good equipment...
Russell HSuper helpful and friendly! Nothing and I will be back to this location for any future use!
JULIE OWhat a fantastic experience I had renting a uhaul from this location. The staff was friendly and courteous and I would definitely recommend this location to friends. I certainly will use this location in the future. Peggy
PEGGY CKevin, from the location I picked up from, was probably one of the best customer service experiences ever. I needed a trailer last minute and he did everything he could to help me find one. Best service ever.
PIOTR MFolks at this location are always polite, engaging and helpful. TOP MARKS!
CHRISTOPHER GExcellent customer service. Easy process. Thank you!
SARA VArrived for pickup and trailer wasn't available. Had to contact hitting to get things figured out. After nearly 30mins on the phone another location was setup. And had to drop off at the new location and not the spot I choose online.
Garry MGreat experience! Brand new cargo van, easy process, friendly staff...would definitely rent here again!
Douglas LNothing You’re doing everything to make it great
MIKE PImprove the pick up process for your app. It is clumsy and difficult to navigate. I ended up going inside and having the store attendant sort it for me. The return process was very easy.
John FThe girl I dealt with was incredibly helpful and friendly. I will be back and will definitely recommend!
Jessica BRear Tire of Trailer Was Bald - Below Tread Mark Highly Unsafe, This wouldn't pass MTO inspection if stopped while travelling, also threat to life and property in case of accident due to faulty unmaintained equipment. I was also told they didn't care to check the if my car transport device was properly attached. The words used were "I don't give a fuck if you come back, well I care but your ok to go".
Jordan SI'm not very impressed with the way you handle refueling of a rented vehicle. Last night I had to only tip the needle ever so slightly above a quarter tank to get it back to where I thought it was when I picked the vehicle up. But because the fuel needle doesn't work while the engine is off, I even had the key in the aux position, I ended up putting enough fuel in to fill half the tank. Easily and extra $30. $30 which you now get to keep and charge the next guy for.
Daniel KTransaction was explained well and service was good.
Bill MFriendly service. It was an easy process to pick up and drop off the vehicle
Jessica FStaff are soooooo friendly, she waited me 5 mins after the close hour.
Alnawati SMicrophone call of first contact for information was fabulous and when I went into the location I was treated with the best customer service. Thank you so much for a wonderful experience.
Lisa BThe service from your customer handling person was friendly and excellent. I could not hav been better !
FREEDMAN GNothing great customer service
Craig MGreat drop off no hassle just a thank you and I was gone
Mark BGreat service. Tks!
CHRISTOPHER GEveryone is helpful and professional at this location. Very courteous too. Much appreciated!
CHRISTOPHER GI found.the people I talked to very helpful and informative. They made my move easy and would highly recommend them to my family and friends. I believe my son rented the same truck for his move.
paul hFirst off they gave me the wrong van and only fixed it after I had left without me knowing, of which I only found about when I called. Second is that the van was filthy on the inside and not clean at all. Do not recommend this location at all.
Joshua RAll good; exceptional service!
CHRISTOPHER GThe attendant at this location was extremely friendly and helpful. The truck was ready, clean, and I did not spend more than 10 minutes from arrival to leaving. Can't expect better service than that!
Ricardo CTell the customer they are getting a text message with pictures and to wait until they get the message and anser it. I left without doing that and then had to return to the rental spot to continue.
ROBERT K