The return equipment app on Android was infuriating at best. No matter what I did, I could not get past the take photo portion of the process. It totally soured me on the whole experienceWilliam B.
Customer Reviews for Dynamic Training Centre
(U-Haul Neighborhood Dealer)
Pour nous contacter
Fredericton, NB E3C2G4
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 8h am à 8h pm
- Ven : 8h am à 7h pm
- Sam : 8h am à 5h pm
- Dim : 9h am à 3h pm
Heures d'ouverture spéciales
- 9/30/2022: 10h00 am à 6h00 pm
- 10/10/2022: 12h00 pm à 5h00 pm
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Mike R.
Le client n'a pas laissé de commentaire.Bob M.
Le client n'a pas laissé de commentaire.Jason K.
Very friendly service and the trailer was awesome to hauldarren J.
Le client n'a pas laissé de commentaire.Philip G.
Le client n'a pas laissé de commentaire.Mark W.
It seemed that UHaul took every step possible to ensure I had the most miserable and painful time during my move. I am a recent university grad moving for her first job across the country and it's my first time moving; I felt that I was taken advantage of and treated like garbage. I had better customer service from provincial registry offices! Which, if you don't know, is horrendous. I took EVERY possible precautionary step to ensure my move would be stress-free. It was not due to things out of my control (i.e., because of UHaul). Here's a list of everything UHaul did to deserve a negative 100-star rating from me. 1. I booked my Uhaul truck TWO MONTHS in advance online (as soon as I got my start date for my new job). Four weeks before my pick-up date, I called to check if I needed to get my car fitted for the trailer as my car was not on the drop-down list (I had selected the electric version of my car because it was there and it has very similar size and weight parameters). The UHaul phone rep says to go to the place I booked my reservation and get it fitted. I show up, and the location is treating me SO poorly, saying they don't fit cars for trailers if it's not on the list and they can't do anything about the situation. The OWNER even spoke to me and began lecturing about how someone will get injured or DIE or my car will be totaled if I proceed with the trailer for my booking since it wasn't on the list. I have a VERY common vehicle, first and foremost, and I was visibly frustrated and shaken from what the owner was saying. Alas, I called the International number for UHaul and, after 30mins on hold, I finally reached someone. They OK my car on the trailer, and it's an easy problem solved. If the first phone rep was properly trained, I could have solved this issue weeks prior on the phone. And, if owner and/or employees simply communicated to call the international number without being rude or telling me that myself or my car would be injured/broken, it would have saved me a lot of grief and headache. 2. Less than 24 hours before I was scheduled to pick up my UHaul, I get a call that the size truck I pre-booked is not a size that my province stocks. Why would it have been available at my pick-up location if the province doesn't stock that size?! Thus, I had to size up, meaning I had to pay more for THEIR mistake (not only for the bigger truck but for worse gas mileage too). On top of that, I was told that the size up would not be available at the time I requested (for my time-sensitive move, this was HUGE). Instead, I had to pick it up FIVE HOURS LATER at my set location. Alternatively, the phone rep told me that I could drive FOUR AND A HALF HOURS south west to an island to pick up the bigger size at the time I wanted. The only way to get to that island is by driving down a very narrow, rugged dirt road for most of the drive and taking a ferry, plus repeating that to come back in a UHaul with a trailer attached for a total trip of 9 hours. It felt like a slap in the face to give me that as my "alternative." I decided to wait the 5 hours. 3. I received the UHaul in a dirty state (it took me an hour to clean it myself because I did not want to drive 4,500km in filth). Plus, when I asked the employee with help on how to put my car on the trailer (I have never done that before), he told me to "go on our website" and left me alone to figure it out. The trailer also had sidewall damage to one of its wheels, which he shrugged when I brought it up, saying "it's fine." It took an hour and a half to get my car on the trailer. By this time, I still needed to load up the truck with my items before I left the next morning at 5am. I got to my house at 3pm and was loading until 7pm. 4. Between receiving the call that I had to upsize/pick it up later and when I received the truck, I was calling the national and international UHaul numbers, attempting to get a discount for the hardship I was enduring on their behalf. After 5h of phone calls, including getting hung up on twice and being on hold for hours at a time, I finally spoke to a kind, normal human who understood what I was going through as a 22 year old moving out of their parents house in a small town on the east coast. He gave me the truck at cost, an extra day of driving, the trailer for free, and extra KMs, totalling about half what I was originally going to pay. It only took him 10 mins to fix my problem. The fact that SO many other phone reps dismissed or hung up on me is astonishing. When I dropped off the truck at my destination and recounted my experience, the UHaul employee said that it was not a normal experience. I stand by the fact that UHaul has EXCEEDINGLY POOR customer service, inadequately trained/maintained distribution centers, and an un-updated useless website. I will forever deteer anyone from ever using UHaul for their move. The amount I saved by doing the move myself with UHaul was not worth the heartache and emotional hardship I could have avoided had I used professional movers. In all my life, I have never endured such unsatisfactory customer service from ANY business. My experience was not a fluke; as a business major, I saw every since flaw with UHaul that resulted in me having such a horrible experience. I guarantee that a sizeable portion of other UHaul customers had similar or worse experiences as me. "What can we do to improve for the next customer?" you ask? That would require me to write an entirely new 1000-word essay. UHaul has more problems than a hormonal teenage girl or a nation on the brink of financial/political collapse.Nellie L.
Was ignored when I first walked in. Vehicle was not clean when I picked it up. I returned vehicle swept and clean. I was billed $25 cleaning fee when I know I cleaned it. I have attempted to rectify the issue with customer service but each time the issue is escalated I do not hear back from management. This is my 2nd time renting this summer. I have not had issues until now and I have two more moves to go. As a mover I plan to take my business elsewhere.Matthew M.
10/10 would move again :)Chase C.
We showed up to pick up our rental at our booked time of 8:30am and the door was locked. We could see the owner through the door and after 10 minutes and other customers showing up, he came to the door. He proceeded to tell us, very rudely, that this location was opening was not opening until 10am now due to the Day of Mourning for the Queen and if we had any issues that we would have to call u-haul. He then locked the door behind him and walked away. We were already in the processes of trying to check-in online, but the other customers called u-haul and went to a different u-haul location as there were so dissatisfied with the customer service at this location. The owner continued to sit inside the door with his buddies and have a good laugh while customer showed up and tried to open the door as there was no sign posted any where stating the change of hours. We will not be returning to this location in the future.Scott W.
Le client n'a pas laissé de commentaire.stephen C.
This location has been our location of choice for many times until yesterday. The lady working seemed to be having a day. She was not very friendly. We did have an issue with our light hook up so we had to leave the trailer which was fine with us. We left to go purchase a new light hook up and we found out that the lady had told her boss my husband had been rude to her. Which was not the case as I heard their interactions. We had been charged for the trailer we could not rent because the owner told my husband was rude there for we are being charged. We have since spoke with a uhaul rep and have the matter being looked into.Patria W.
Le client n'a pas laissé de commentaire.Kalita M.
Le client n'a pas laissé de commentaire.John G.
Le client n'a pas laissé de commentaire.william M.
Very friendly service, everything explained out well.mike F.
Le client n'a pas laissé de commentaire.Robert H.
Le client n'a pas laissé de commentaire.Sandra M.
I was provided outstanding service at the Fredericton U-Haul shop. I was given a quote during my initial booking, this was confirmed upon me picking up the truck. Upon returning this was the price I was charged. It was good to deal with someone with honesty and integrity. Thank You Pat.Nelson D.
Maybe a quick wipe inside cab, I didn't care but it was dirty. I have plans to rent within next 2 weeks from uhaul again. Like the staff there, friendly and helpful. Thanks!!kelly D.
Let people know about the info/photos required for after-hours drop-offVictoria R.
Le client n'a pas laissé de commentaire.Sumit R.
Le client n'a pas laissé de commentaire.Robert W.
I rented a 20 foot today order number 18973154but I didn't use itbitar G.
Le client n'a pas laissé de commentaire.Benoit H.
Le client n'a pas laissé de commentaire.Kathryn C.
I had no problem with the location but I was not aware when I booked my uhaul online that when you order a truck to go a longer distance that you are unlikely to get the truck you wanted as the fleet is rotated and there is a much smaller selection. I was also unaware that scheduling only schedules the truck a few days in advance (that's what I was told). I had ordered a 10ft truck and in the end I got a 26ft truck which was harder to drive and less fuel efficient (I was told by scheduling there was no truck smaller in a 7hr radius available). I had also called a week before to ask customer service to change my order to the day before and nothing was put in my file. But these issues were not the fault of the specific location I had used. The workers at both my pick up and drop off location were friendly and the truck was in good condition.John E.
Staff was great!DAVID G.
Le client n'a pas laissé de commentaire.Sina A.
Le client n'a pas laissé de commentaire.Stephen B.
Try and have more covered trailers availableJim H.
Le client n'a pas laissé de commentaire.Troy J.
Le client n'a pas laissé de commentaire.Mary S.
Le client n'a pas laissé de commentaire.Jamie B.
Service at this location was amazing. Very helpful and very efficient pickup and drop off. Best uhaul location experience I've ever had.Kimberly C.
Excellent friendly knowledgeable service.anthony R.
Good serviceRay C.
Serious maintenance issues on this truck. I have pictures to show exactly what I am talking about. When I returned equipment inside of front tires were worn past the threads and danger of a blowout was imminent. But another couple was waiting to take that truck. Despite my multiple warnings that it was not safe to drive. Then I was charged for fuel when I have photos to prove it was filled to where it was when I picked it up. I drove the truck for approximately 1700 miles and it was a constant battle to keep the front end from wandering. Made for a stressful 30 hours of driving.Eugene G.
Le client n'a pas laissé de commentaire.Dino K.
Le client n'a pas laissé de commentaire.Ronald P.
Le client n'a pas laissé de commentaire.Shawn H.
Le client n'a pas laissé de commentaire.Sherri M.
Le client n'a pas laissé de commentaire.Brian P.
We booked a truck on July 14 for our move from Fredericton to Moncton on Aug. 28. We received a confirmation email and it seemed like everything was certain. Nobody called, texted or email after that. On the day of the move, we discover that there's no truck for us in Fredericton - and they asked us to pick up the truck in Moncton instead. The location gave us a phone number to call where it was explained that trucks are not guaranteed, even if there's a reservation confirmed. So WHY IS THAT NOT EXPLAINED ANYWHERE? And why were we not contacted if there wasn't a truck available? They asked us to check our spam folder. We did. We also didn't receive any texts or calls. This is terrible service! In the end they offered us a truck, but we had to return it to Fredericton the next day. This added another day to our move. I will never use this service again.Corey R.
Uhaul called last minute saying that the trailer that I reserved iver a month ago was unavailable. Sucks pretty bad. Scheduling should be first come first served like evey other reservation.Dale B.
As always fast courteous service. Have used this location many times, and will do so in the future.cody H.
Le client n'a pas laissé de commentaire.Karim E.
Le client n'a pas laissé de commentaire.Samantha H.
Le client n'a pas laissé de commentaire.Vicky F.
A proper final receipt that shows what I paid for.Ashley N.
Le client n'a pas laissé de commentaire.Jeanne C.
Le client n'a pas laissé de commentaire.fred C.
Le client n'a pas laissé de commentaire.Cathy M.
Nothing to complain about, picked up trailer and drive away.Marcus M.
Le client n'a pas laissé de commentaire.Pamela Q.
Only issue I had was, maybe the brakes on the car hauler could have been set a bit more sensitive. I had to really apply the brakes on my truck before I felt the trailer brakes engage. Even then I made sure to give lots of distance and early braking due to this issue.Jeff S.
Le client n'a pas laissé de commentaire.Philip B.
The only issue we had with the rental was the A/C was not working.Robert B.
Le client n'a pas laissé de commentaire.allison U.
Le client n'a pas laissé de commentaire.Brennan M.
Everyone who worked there was very informative and friendly, made the transaction very easyVictoria B.
Service was great, the price was what I expected to pay and the staff where super friendly. This location helped make my moving experience easy! Merci.Marlee D.
I have emailed uhaul to explain the charges on the invoice...so far nothing.Peter M.
Great service!Ian F.
Le client n'a pas laissé de commentaire.George M.
The equipment was very clean in the back, I was surprised with the level of cleanliness, but in the driving cabinet, it wasn't clean at all, on the floor there was lots of dust. I cleaned the car very well in the back, but left the front cabinet not cleaned to the state I took it. Unfair to be charged for cleaning.Ahmed A.
Le client n'a pas laissé de commentaire.Sonia T.
Excellent service as always. Completely content with the entire process start to finish.Koen K.
Le client n'a pas laissé de commentaire.Tom M.
Le client n'a pas laissé de commentaire.MAURICE M.
Tank should have been full on pick-up, making it easier to simply fill the tank upon delivery. Particular vehicle probably needs alignment - pulls to the right a bit.Peter B.
Le client n'a pas laissé de commentaire.william P.
The 4'x8' trailer is quite light and prone to bouncing around behind the vehicle. It would be nice if the trailer had tie-down points inside to secure the load. Other than that minor quibble, it suited our needs.Eric A.
Great Service, thanksJohn W.
The guy there was absolutely fantastic even though his machine kept shutting down. He kept his cool even with a line up and was very professional and friendly. I will definitely be going back there!!! Katherine Wheatoncatherine W.
Le client n'a pas laissé de commentaire.William S.
Le client n'a pas laissé de commentaire.Benoit H.
Charged a $23 after hours fee when we dropped off the truck on NB day. Nobody told us there would be a fee to drop the keys off, the truck was clean, gas was filled more than where we left it, and we returned it a day earlier than scheduled. Doesnt seem like great service to me when we went above and beyond to return the truck in good shape .Stephen Louis D.
Le client n'a pas laissé de commentaire.Haley R.
Le client n'a pas laissé de commentaire.Donna A.
I rented a 26 foot truck and it only had a gas V8 engine in it. Seemed underpowered but it didn't do to bad. Gas mileage could of been extremely better if UHaul would switch to diesel trucks.Jorden B.
Train all locations to be as friendly/knowledgable and make the trailer rental as straight forward as this transaction!David P.
He was awesome 👌Byron S.
Le client n'a pas laissé de commentaire.Stephen P.
Le client n'a pas laissé de commentaire.Jackie C.
This was not my preferred drop off location. I had arranged ot drop the trailer in Waterville but the location was closed even though they said it would be open. Several attempts to call, text, etc. resulted in no response. Very disappointing and it cost me an extra day of trailer rental plus the cost of hauling the trailer to this location instead. This location did respect the hours of operations they had posted unlike the location in Waterville. The representative was very professional and accommodated my change of plans because of the poor service and response received at your other location in Waterville.Dennis K.
Very Polite , helpful. Work performed with professionalism.Scott L.
Le client n'a pas laissé de commentaire.Celina D.
The Trailer needs a lot of work had a broken broken Leaf Spring On it And made a lot of noises but overall it did the jobRoger O.
Picked up my rental, took it home, and detailed the interior. Felt a bit grimy when I picked it up.peter M.
Le client n'a pas laissé de commentaire.Kim E.
Le client n'a pas laissé de commentaire.Adam S.
Staff was quick and friendly, knowledgeable about the equipment, made the transaction very easy. Merci!Jennifer S.
Le client n'a pas laissé de commentaire.Amir F.
Excelllent serviceJames Y.
Le client n'a pas laissé de commentaire.Roberta S.
Le client n'a pas laissé de commentaire.Steven D.
Le client n'a pas laissé de commentaire.Mary S.