Customer Reviews for Dynamic Training Centre
(U-Haul Neighborhood Dealer)

2 123 évaluations

96 Hodgson Rd   Fredericton, NB E3C2G4

(506) 454-6381

Heures d’ouverture

  • Du lundi au jeudi : de 8 h a.m. à 8 h p.m.
  • Vendredi : de 8 h a.m. à 7 h p.m.
  • Samedi : de 8 h a.m. à 5 h p.m.
  • Dimanche : de 9 h a.m. 3 h p.m.
Heures d'ouverture spéciales
  • 3/28/2024: 9h00 am à 6h00 pm
  • 3/29/2024: Fermé
  • 3/30/2024: 9h00 am à 3h00 pm
  • 3/31/2024: 9h00 am à 1h00 pm
  • 4/1/2024: 10h00 am à 2h00 pm

Show All Hours

Services dans cet établissement :

Pour nous contacter

(506) 454-6381

96 Hodgson Rd
Fredericton, NB E3C2G4

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 8 h a.m. à 8 h p.m.
  • Vendredi : de 8 h a.m. à 7 h p.m.
  • Samedi : de 8 h a.m. à 5 h p.m.
  • Dimanche : de 9 h a.m. 3 h p.m.
Heures d'ouverture spéciales
  • 3/28/2024: 9h00 am à 6h00 pm
  • 3/29/2024: Fermé
  • 3/30/2024: 9h00 am à 3h00 pm
  • 3/31/2024: 9h00 am à 1h00 pm
  • 4/1/2024: 10h00 am à 2h00 pm

Show All Hours

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Graham 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Hopkins 
Évaluation :
2

Every time I get a truck or visit the store are not clean enough to feel comfortable. On February 23 I get a truck and they charge me $29 for 15 L of gas. I always put more gas on the trucks that I rent. I call to see what's my options and the manager hung up on me.

OMAR RAFAEL 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yi Sun 
Évaluation :
4

No improvement necessary- friendly helpful staff- great service

Felix McCarthy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michel Savage 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYRIL KERR 
Évaluation :
4

Keep up the good job

Phouttasone Phothirath 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jason Nevers 
Évaluation :
5

Everything went well, thanks.

Rheo Michaud 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose Poirier 
Évaluation :
3

Was disappointed to see that there was an after hours drop off fee, I was never told this, wish I had my $20 back, customers should be told this unpin rental

Stephen Harpell 
Évaluation :
3

Le client n'a pas laissé de commentaire.

craig rumble 
Évaluation :
5

Very friendly cooperative and professional thks

Christopher Burden 
Évaluation :
5

Excellent service, friendly and personable..

conrad boissonneault 
Évaluation :
1

A detailed bill would be nice 98$ for one day and a dolly I did under 40 km +30for the rental + tax still comes to under 98 bucks

Mandel Gagnon 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert Pratt 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pamela Robicheau 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elmira Allakhverdiieva 
Évaluation :
5

Everything was great at pickup and drop off - No issues.

Richard Kaine 
Évaluation :
5

Not much. This location goes above and beyond. They always hook up my trailer and make sure everything is safe and secure. I don't have to worry or touch anything. I love this place.

robert hebert 
Évaluation :
1

Not charge for a damage waiver then make them pay when the vehicle is damaged through no means of their own. Plus ensure the location has proper winter preparation as both my wife and I fell in the parking lot which was coated with ice and had not been salted or sanded. My arm was injured and my wife's ankle was injured from the lack of property maintenance.

Richard Montmarquette 
Évaluation :
5

Please make sure that your trucks have wiper fluid, but otherwise everything was fine and presentable. Clerks were very helpful, and deserve raises.

alicia black 
Évaluation :
4

The headlights needed adjustment

Dorothy Fraser 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL NADEAU 
Évaluation :
4

Autohauler was covered in ice and slush , was advised cleaning of this type of rental is not done as there is no interior to the trailer , only interiors are cleaned

DANIEL EDWARD KANE 
Évaluation :
5

Great service. Super easy drop off.

Jacqueline Taylor 
Évaluation :
5

A++

Shayne White 
Évaluation :
4

The location itself was perfectly fine. However, if there are going to be issues with renting the vehicles outside of the location's operating hours, then this should be communicated to the customer so that they don't try to pick up the rental when it's apparently impossible. To be clear, everyone I dealt with at the location was extremely pleasant and helpful. I am simply cautioning any future customers to be mindful if they happen to book something out of hours. It might be useful to check in with the location itself to ensure pickup will be possible, rather than trusting whatever long-distance representative sets up the rental - since that was apparently my downfall!

Lee Chapman 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dino Dipasquale 
Évaluation :
5

Great service

Matt Walsh 
Évaluation :
5

When the fleet is upgraded, cruise control should be standard.

Joel Constable 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Luke Harding 
Évaluation :
3

Got charged 20$ for late drop for not filling out a form I wasn’t told about

Cody Culford 
Évaluation :
5

Van was running and warmed up as soon as I got there. Personnel amical

Jason Duffy 
Évaluation :
3

There were some delays with the computer system. It kept kicking the user out. I registered on-line for a quick check in process, it wasn't quick due to the Uhaul computer program.

Richard Low 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYANSCOTT EVAN MURRAY 
Évaluation :
5

Folks there were friendly and informative. Good experience. Had what I needed. Equipment was clean and in good condition. Rates are good. Would recommend this location to others.

mark schmidt 
Évaluation :
3

Based on my personal experience, the attendant was rude and not polite at all. He came across as if he was forced to be at work. The 26' truck that he gave me was the dirtiest vehicle that I have ever driven. When I complained about how dirty the truck was, his response was "If you don't want it, I'll refund you your money. It's not my duty to clean the truck". I found that strange, especially when he could have swapped it for another clean truck parked nearby.

Anthony Momoh 
Évaluation :
3

I believe; 1) Having a secure locking system for trailers so customers need not worry about theft would be so helpful. A simple latch with built in smart lock function connected to a phone app, to track the location or when the trailer is unhooked or tempered with would be a perfect upgrade for 2024! 2) For U-Haul locations, it may be nice if on-site pets can be on leash. Another approach would be to add the Warning sign of "Pet on premise" to U-Haul booking portal so customer is aware and can pick a different suitable location when booking a pick up or drop off location early if needed. Thanks,

Fatema Pagdiwala 
Évaluation :
4

The trailer was dirty inside and outside.

Claudia Sulzbeck 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Benjamin Golding 
Évaluation :
5

There appeared to be an after-hours-return administration fee if online steps were not completed at time of return. At the in-person pick-up this had not been pointed out, and I had not expected/found the text that was sent advising me of this process until well after the rental was returned. Customer service response was great and quick when I did what I could to rectify this after the fact.

Marjolein Jellema 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sukhwinder Singh 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy Clowater 
Évaluation :
5

Easy transaction. Will Book again

Scott Cairns 
Évaluation :
5

Very helpful employee, I appreciate their kindness

CLAUDE LANTEIGNE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca Lemanski 
Évaluation :
5

Very nice and helpful service

Gabby Rudolph 
Évaluation :
5

Both pickip and dropoff went smooth. Very good experience

Vishavraj Gill 
Évaluation :
3

Ensure they are clean for the next renter.

Jason Keddy 
Évaluation :
5

Great job both on pickup and drop off. Easy to get to, maneuvering around in lot is simple. Thanks

John Way 
Évaluation :
5

Le client n'a pas laissé de commentaire.

todd hoeght 
Évaluation :
4

Very helpful Great service quick and friendly

richard sparrow 
Évaluation :
5

The only "negative" point is that there wasn't a 15 footer available so I had to take a massive 26 footer but the movers from Bruno's moving co that I got on the U-Haul app we great! The people involved between getting the keys for the truck and the movers were very polite and very quick with everything!

JESSE CLARK 
Évaluation :
5

Great service and truck worked great.

Matthew Mabey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy Howe 
Évaluation :
2

Le client n'a pas laissé de commentaire.

cathryn munroe 
Évaluation :
5

What can I say, a pleasure as always, dynamic training center always goes above and beyond. Would totally recommend this place to anyone needing to rent a truck.

Benjamin Peterson 
Évaluation :
4

Have the fuel full at the start, so when customer is refueling before drop off they simply refill and don't have to read an info sheet to figure out how much it will take to have it at the same amount as when it was picked up eg. 5/8 of a tank.

Catherine Gyurko 
Évaluation :
4

Open Sunday which was critical- excellent!

TERRY KEATING 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keir Clark 
Évaluation :
1

I have been charged cleaning fee when the van was filthy inside and I didn't complain because it's a moving van.. but the. I got charged for cleaning fee too! And when I questioned it, they said we needed to sweep it after you.. I have pictures taken and it shows that the inside was exactly the same as I took it from you and still no refund!!

adham elfouli 
Évaluation :
5

Overall, I don't think there's anything that needs to change.

KEVIN CHRISTOPHE BACKS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy Andrews 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric Caume 
Évaluation :
5

The employees were very friendly & accommodating. I had to re-rent a truck 3 different times and every time they were patient & very helpful.

Jennifer Marshall 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Leanna Hitch 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Said Sedoud 
Évaluation :
5

This was the best location I have used over the past 5 times renting. The guy was awesome and super helpful. He took care of everything and made my experience smooth! Thank you!!

dan godin 
Évaluation :
2

The owner had a bunch of ridiculous signs posted with the UHaul logo on the top that 100 % are not approved by the company. Extra charges for improper sweeping etc that are NOT listed on the website. That said, the owner was respectful.

Connor Nicholson 
Évaluation :
5

Everything was impeccable.

Stephen McAdams 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC FAUBERT 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee Macpherson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin Messer 
Évaluation :
5

always well deserve 5 star for this location۔

Lisa Bamford De Gante 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Haddon 
Évaluation :
2

I was charged for items on my credit card i didn't receive when back to the store spoke the manger next day and all i got was a bunch of bs and i walked away frustrated and disappointed. So no i don't recommend that store.

Clyde Fudge 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vernon Conroy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN CHRISTOPHE BACKS 
Évaluation :
3

Checking out with the app was painful. Took forever. Cant imagine how a senior would do.

Shane Matthews 
Évaluation :
1

I was charged $25 cleaning fee after I returned the truck, I asked the person who handles this case to show me the picture of "what's not swept out" in the truck, I got no response. I don't smoke or drink at cab, I offloaded everything from trunk. And when I returned the truck, it was " keys, OK you are good to go". Why did this happen?

Rong Zang 
Évaluation :
5

Le client n'a pas laissé de commentaire.

harsh soni 
Évaluation :
5

Excellent service. The owner is so helpful. We have rented from this location before and the service is always excellent t.

Shane Thomas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc Mapplebeck 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christopher durieu 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Timothy John Geldart 
Évaluation :
5

A very pleasant experience. Excellent customer service. Friendly staff. I would highly recommend this location.

Shane MacMillan 
Évaluation :
5

Its well Organised and professional staff. Always 5 star for this location they deserve all the best. Very helpful staffs.

Moh Edris Omari 
Évaluation :
5

Don't need to do anything, it's great already, honest business.

Wendy Hu 
Évaluation :
3

The u-haul itself: under it front part was flopping, under it metal part was dragging to the ground, we had to temporarily fix it. Another note- might be normal, when driving the heavy load and going down slight hill, the rpm would go up 4-5… it felt strange. In normal cases you slow down, stop whilst the rpm goes lower. Thought I'd mention it. Otherwise good. We swept, but got paid cleaning fees. After 2 phone calls & u-haul recognizing the fees were not needed, we got reimbursed.

MARIE-FRANCE MALLET 
Évaluation :
1

This location said I was 15 minutes late returning my rental according to the time on the contract, so I will be charged an additional days rental. The night before I arrived at the counter at 7:10 pm to arrange rental. The customer rep hooked up the trailer and took picture at 7:30, which is the time I left the location with the trailer. The next day I arrived back at the location at 7:25 pm, 15 minutes late according to them. I couldn't believe that they would charge me an additional days rental. After app 20 minutes of back and forth discussion, with no attempt at all on their part to provide any customer support, they then said the trailer was still not returned as it's not considered returned until they disconnect the trailer and take a picture and show it returned on the system via his cell phone! So according to them the rental period started when I arrived at the counter, not when I left with it. However, the return doesn't happen when I arrive back at the counter, but rather after they disconnect and inspect it. You can't have it both ways! They blamed it all on U-HAUL's system and that they could do nothing to help me. They gave me a number to call the next day. The customer rep on the phone was pleasant and helpful and ensured I was charged for just one day. I believe that the local representative should have the leeway to make reasonable decisions in cases like mine.

Phil Robinson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Gaudet 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iroel Miranda Castaneda 
Évaluation :
5

I reserved a 6x10 and it was broken so I got stuck with 5x8 which ended up costing me money

Roy Peters 
Évaluation :
5

Service is great, prompt and friendly.

Stephanie Savoie 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olha Serheieva 
Évaluation :
1

Booked for online pick up 7am didn't get on the road with the truck until 1015 am. Problems with app, website, locks for keys and first truck had mechanical problems as did the second to include check engine light, brakes, and second truck was almost empty of fuel. Very unpleasant experience. Staff were good to me. As they were open before I got out of there. Trucks are filthy inside and out and in dire need of maintenance. I had 26' cube truck. I got through it. Thank you for providing equipment

Jason Paul 
Évaluation :
5

Amazing staff with expert service. Je la recommande fortement.

robert hebert 
Évaluation :
5

The dealer went above and beyond to help me get the truck and AT that I needed. Even though there were some trucks due in but had not been returned, he worked around the problem and I was able to deliver my car to its new owner. I could not be happier with the service. There are a number of U-Haul locations near me, but DTC will be my first choice from now on.

KEVIN CHRISTOPHE BACKS 
Non les évaluations ont été soumises pour cet établissement.

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