Customer Reviews for Dyson Store
(Concessionnaire U-Haul dans le voisinage)

152 évaluations

13706 Brandywine Rd   Brandywine, MD 20613

(301) 579-4385

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 5h pm
  • Dim : 9h am à 4h pm

Services dans cet établissement :

Pour nous contacter

(301) 579-4385

13706 Brandywine Rd
Brandywine, MD 20613

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 5h pm
  • Dim : 9h am à 4h pm
Aucune photo disponible

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis H. 
Évaluation :
2

The customer service was subpar and the vehicle was disgusting in the truck bed and driver suite.

Ciara D. 
Évaluation :
5

Very professional and courteous

Marcel B. 
Évaluation :
5

The people are super friendly

Theresa W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard R. 
Évaluation :
2

broken glass in parking lot and establishment is a liquor store

Sherona T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wendell B. 
Évaluation :
5

So easy and stress-free

renae B. 
Évaluation :
5

You got everything right this time.

Jerry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracey S. 
Évaluation :
4

The guy who rented me the truck was not very good at reading a gas meter. He was confused with 5/8 and 3/4 gas. He was trying to tell me I didn't bring it back at 5/8 and was pointing to 3/4 as where it should be

micheal H. 
Évaluation :
3

Just normal pick up and drop off location, not an uhaul store. Good overall but no moving supplies. Helpful and friendly employees.

Eduardo S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry F. 
Évaluation :
5

The transaction was simple and the agent demonstrated excellent customer service.

Shameka S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregor C. 
Évaluation :
3

Be more helpful it was covered with snow.

Dorian W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah G. 
Évaluation :
5

We were pleased with our experience

Towanna J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JONATHAN T. 
Évaluation :
1

The truck was old and the windshield wipers did not work. I have a manager suppose to give me a call because that was VERY dangerous today in the rain.

Amanda R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carla A. 
Évaluation :
5

Give props to the owner of the store. He was so kind and friendly to deal with. His customer service alone would bring me back to this location.

Gregory R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wendell B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronnie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ernest D. 
Évaluation :
3

On short notice I was able to rent an auto transport from this location for my grandson's car that had broken down just before a snowstorm. Thanks, Uhaul.

Pete S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Raymond S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anita R. 
Évaluation :
3

The location was not advertised so I drove passed it several times.

VALENCIA P. 
Évaluation :
3

The truck had a bad wheel alignment. We had to drive from Maryland to Florida with it in that condition. Service the trucks before renting them to customers.

Ekita M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas N. 
Évaluation :
4

I'm disappointed that when I paid my final bill using a different credit card my initial card for payment was not reversed and released immediately. Three to 5 says is tooo long to tie up a customers debit card funds.

DIANNE N. 
Évaluation :
5

Good service

Jose A. 
Évaluation :
2

trailer was dirty and the location was not well marked. Also, would be nice to have some assistance in connecting and disconnecting the trailer. The phone assistance was not very helpful about location and requirements

Virgil H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bai K. 
Évaluation :
1

The worst customer service I have ever experienced. The operator attempted to rewrite my rental agreement and overcharge me for the equipment rental. He was inattentive to me and seemed more interested in selling lottery tickets to his patrons. When confronted about the discrepancy, he became agitated and hostile, verbally abusive and vulgar. I was called "a mother fucker" four times. I have not used any impolite language in my conversation with him. There is no excuse for his behavior, which ultimately, diminishes the U-Haul brand and reputation. It is a poor business practice for U-Haul to have such persons represent the company. I do rent from U-Haul frequently and have a good overall opinion of the process, on this occasion though I was utterly taken aback and shocked by the behavior of this agent. You MUST do better U-Haul. I do not recommend for anyone to business with this location. An inexcusable lack of basic customer service awarness reflects poorly on the whole company.

ANDRZEJ M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

antonio W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marius A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeffrey Z. 
Évaluation :
4

Have employees available to hook up and remove the trailers.

Alandra S. 
Évaluation :
5

Everything went well.

ALVINT O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kiara P. 
Évaluation :
2

Store opened late about 20min. Item guaranteed was not there. Worked out by accepting smaller trailer I wanted online but was supposedly unavailable. This was not my usual rental location.

Vincent H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN T. 
Évaluation :
5

Mileage rate is too high.

Joanna S. 
Évaluation :
3

I was overcharged, this should not happen

Steven N. 
Évaluation :
5

S.O.

CHARLES N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RONALD L. 
Évaluation :
4

It was a good experience.

John F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyhisa J. 
Évaluation :
2

The Brandywine location is a convenience store that I passed before even noticing it was a U-Haul dealer. There is no signage. The gentleman at the store didn't know much about the equipment. Additionally, U-Haul booked the trailer for use twice in the same day. I was told to have it back in 4 hours or I'd be charged for another day.

Jade S. 
Évaluation :
5

Equipment was clean and in good shape. Quick check in and out. Staff was courteous.

Donald S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Casaundra S. 
Évaluation :
4

It would be nice to know ahead of time that a pick-up location does not have the requested supplies.

Kathleen W. 
Évaluation :
4

The clerk was unable to apply military discount which costed me an additional $30. He was able to offset the the price with another discount but still didn't equal the full value. Please make this process easier for the clerks.

David T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey L. 
Évaluation :
2

I had to do the entire hookup my self with no help from the store. They even came out of the store to check the equipment. I'll never choose this location again.

Jerry P. 
Évaluation :
3

Although the manager assisted me with my paper work and payment he wasn't able to help me hook up my car to the tow dolly which resulted in me having to drive to another location. I wish this was made aware to me prior to arriving at this location because the customer service rep confirmed with me that this would be taken care of.

bethany W. 
Évaluation :
3

Have all the equipment available when customer arrives. The move took additional time and Uhaul made me pay for it. Moving essentials are important too. Please do better.

Maxwell G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Linda Y. 
Évaluation :
1

Hidden place. Not very easy to find. Need more signs. Truck was very dirty. Had soda cans under passenger seats. Ashes in the ash tray. Seats had sticky liquid.

mouhcine L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
2

Dealer not suitable. Convenience store with little or no ability to support customer.

Gregory P. 
Évaluation :
1

I tried to rent a u-haul Vehicle transport paid for the got to the location it was NOT there. they rescheduled for the next day at another location...went there no transport there either. had to take a dolly witch I did not want. the dolly was missing one of the chains hook the straps were bad buy I was desperate so I took it. so as now my credit card was charged 3 times. they say it will be refunded all but the tow dolly. I'm angered and will never use U-haul again and will be telling all of my friends. At this piont the only thing u-haul could and SHOULD is refund all my money...Tow days of running around and never getting what I ordered and paid 3 times is horrible customer service. Vernon Thoren 240 508 3070

Vernon T. 
Évaluation :
2

Location did not have adequate staff to explain the usage of the equipment.

Ronald W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Donald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald S. 
Évaluation :
1

Keep your promises. Uhaul broke numerous promises to us including: to install a trailer hitch, to have a 5x8 trailer available, our being able to pick up a trailer at a certain location, hooking up the trailer for us.

Jon M. 
Évaluation :
3

Stop advertising locations as 24/7 that are not. This one is definitely not. Had to wait until 8am before app would let me start pick up then still had to go to counter for key at pick up and there's no drop box at drop off as app instructs.

Tony M. 
Évaluation :
5

Great service and check out and check in process was easy.

Sean P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gilbert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN S. 
Évaluation :
5

The place I pick up the truck from was very nice.

tanya yvonne M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DELORIS R. 
Évaluation :
2

App needs work

Dontae A. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kizzy C. 
Évaluation :
2

Initially since it was lunch rush for them (this is a liquor, restaurant, lottery, Western Union, Uhaul and convenience store all in one) they were extremely short on proper customer service (very quick tempered and inconsiderate). They didn't have my truck as promised and gave me a number to call. In fact they told me my res was scheduled for Wednesday & that's why my truck wasn't there. That was a COMPLETE LIE. When I proved my res was for today that's when he said I have no res you gotta go to another place to get a truck if you want it today. I asked, who will give me the $50 res fee because my vehicle wasn't there as promised. He said call the number and ask them. I called, the customer service rep was cordial. She saw that it was a larger truck there so she told me to go tell them she was switching the res. at no additional price. I DID NOT agree to switch my $50 in lieu of another truck. I told her I'll go somewhere else. She said no I'm switching it now so I wouldn't have to go elsewhere. Well, no one ever walked us outside to do a walk around. He said,”It's ok. I know it's ok because I checked it in when it came. It's in good condition nothing wrong”. Well, that was ANOTHER LIE. When you guys sent a link to my cell to check the truck out it was as if the pictures on the link were of another truck. I took so many replacement pictures and could have taken more but it only left room for 1 pic. per area. The inside of the back had trash from previous rental (little baggie with a STRONG POSSIBILITY of unauthorized drug residue. The bag on the wall for the pads were empty & crumbled/slightly torn (not sure if it was supposed to be) but I didn't need them. Also one of the wooden bumper slacks was hanging down. The inside of the cabin was filthy with mud on the floor and black and mild cigar paper wraps in the passenger seat with the smell of cigarette smoke (which I'm an asthmatic so I literally had to keep my mask on the ENTIRE 4-5 hrs). It is clear that nothing was swept in the back or sanitized in the cabin. I've been a customer of Uhaul for years and never experienced ANYTHING like this before. On a good note: Jay was helpful upon our return. Between a major accident and my return time being right in rush hour (not to mention how long it took me to get the truck and inspect it (and somewhat clean it out just for me to be comfortable in the cabin), Jay allowed me the extra 30 min or so grace period. Instead of anyone coming out he told me to take a picture of the gas and mileage so I doubt if the vehicle was checked at all. He charged me something a bit higher than quoted because of my mileage I suppose but I told him I spent extra money to fill it up. He asked me why did I do that because he can't reduce the price. I was like...ok because I assumed I was going to get my $50 returned from the promised res. that wasn't accurate & how horrible the truck was (appearance) but to no credit was given. I was exhausted from the day. I was a little afraid to complain any further from their prior short temper plus they had access to my credit card & personal info. I thought it would be best to leave. I will think twice about using Uhaul again especially if it's not from an actual Uhaul building (unfortunately we don't have too many close by because most of them are just authorized dealers). If I ran a Uhaul franchise I would give my customers the best customer care possible. Each vehicle would at least be sanitized/disinfected especially for people like me who have phobias (germs) or health issues (not to mention COVID). I don't know, I guess for me the little things matter. Thanks for sending this survey link so that I could adequately express my experience.

Ernest B. 
Évaluation :
1

This guy is the world's worst guy! I called the police due to him being rude ignorant an disrespectful. I didn't steal your trailer hitch I returned it as agreed upon. Please refund the extra charge he charged me!

PATRICIA T. 
Évaluation :
5

It was as easy as 123..

LAIDLOW L. 
Évaluation :
1

The person representing Dyson Store/U-haul rental was rude, and untruthful about almost everything from the due back time of the 24hr rental, to his name and who the manager/owner of the store was. The same person wore a mask around his neck (not covering his mouth and nose) and when I brought COVID to his attention he replied "I don't care!" This same individual proceeded to call the police on me, not once but twice for no apparent reason. If lives matter to Uhaul-- not just Black lives, then this person should not be permitted to represent the Uhaul brand. I have rented from Uhaul (never from this location before), quite a few times over my lifetime and have never experienced the lack of professionalism, and disrespect which I have at Dyson Store. There is so much more that I have not included for the sake of time, however I did make a video and have evidence of these occurrences. I contacted the Uhaul regional representative who has not yet contacted me-- its been more than a week as I complete this customer survey. I hope Uhaul is not in agreement with the Dyson Store business/customer model and they seriously consider who is permitted to represent their brand. As convenient as the Dyson Store was to my residence, I would NOT use or recommend them ever again!

SHAWN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john B. 
Évaluation :
3

Truck was dirty Smoke was terrible Truck still had cigarette butts in ash tray very dirty

Maria W. 
Évaluation :
2

Location didn't have the furniture dolly or blankets I reserved. Owner didn't walk me through anything. Just handed be the keys and told me the truck was out back. Floorboards were muddy and the windshield was dangerously dirty. Previous renter left something in the back of the truck that I returned.

Christopher L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

linda T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley T. 
Évaluation :
4

The only problem I had with the U-Haul service was I didn't get my military discount the manager said I have to get it from the company. Please help.

Tony S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francis K. 
Évaluation :
5

The customer service was second to none.

Tagel N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alison L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos Armando S. 
Évaluation :
3

The location was fine but it didn't have the things I had reserved on-line and needed for my move. Of 4 dozen furniture blankets I reserved they happened to have 6. I had to call all over the city to find a furniture dolly and ended up driving another 15 miles to get one. Uhaul service was not what was advertised.

Kristopher M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAZMINE LEQUEA M. 
Évaluation :
4

They do not have no equipment to rent. The service guy never showed us where the equipment was located gave me an eqipment number and told me out back. Customer service was not acceptable.

LaJuan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin M. 
Non les évaluations ont été soumises pour cet établissement.

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