The location itself was fine. Closet one to us and the owner was great. However, the air conditioning in the truck did not work. It was blowing hot air. We didn't notice till we were already hours away and had the truck full of furniture. (It was cooler in the morning.) Through out the day it got up to 95 degrees outside and we sat in hours of traffic on the freeway. It was ridiculously hot and uncomfortable. We did call uhaul customer service and reported it and they suggested we bring the truck to a local mechanic but once again, we were hours away from the house and had a truck full of furniture. Stopping at a mechanic shop for hours was not a option for us. We were hoping for a discount at least for our horrible experience, but the customer service rep did not offer one. We are very disappointed.
Brian S.
Customer Reviews for E T Rentals and Sales
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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Returning the equipment thru the online process needs improvement- nothing against ET rentals- it's uhaul process
Randy R.I should get a small refund for the unprofessional customer service
Chriscelda R.The truck was great and the people were friendly and helpful.
Sara P.Again doughnuts
Eric B.I have chosen this location several times because of the friendly and professional staff.
Paul L.They were closed on Sunday when I returned but was easy drop off by returning key in the drop box.
Fifi C.Kind, helpful, and informative
JEREMY G.be there when someone rents a uhaul. very unprofessional and apparently this isnt the first time a customer has been stood up.
CODY S.Great service and smooth checkout.
David M.Great job..
JOY A.Get your people on the same page so that the instructions from the pick up site match what happens at the shop off. The pick up site told me I'd be refunded my deposit immediately upon return and the drop off site thought that was funny and did not give me a refund but claimed the check is in the mail. Laughing at upset customers instead of trying to offer any help did not improve on the experience either.
Colby K.Received great customer service
ROSLYN M.Honestly there is nothing that needed to be improved in my opinion
Jacob B.This place is very professionally operated. I was well cared for. No problems. Exactly how you want them to be!
JOHN V.Great people all the way around People in Seguin we're very helpful & ladies in Liberty are top notch. Great service. Will definitely recommend
ELIZABETH E.nothing
JOSEPH M.TX. Satisfied with the service and attention to customer, I'll be back!
WALTER R.Great customer service and assistance!
Michael C.Very hospitable and efficient
TRUMAN T.Great experience all the way around and the gentleman who owns/runs the place was extremely helpful & knowledgeable
DEREK JAMES G.Make sure that strap levers on car tow dolly are in good working vondition
MICHAEL P.Staff was friendly and very helpful. Convenient and fast service. Equipment was well maintained.
RUBEN R.The smoothest rental!!! thank you so much!!
REBECCA P.Great service from E T Rentals and Sales
GABRIEL M.More parking.
Jared L.Excellent customer service. Thank you
JUDITH T.The staff was courteous and helpful with the pick-up and return of the trailer.
KENNETH B.Very friendly and helpful. Young man helping me hook up has a great attitude. Office team was nice and helpful.
DAN C.Went out of their way to help me find an auto transport when they didn't have one available, when it turned out their wasn't one available locally they had one for us the next day. They were all very helpful and I would definitely recommend them.
RICHARD P.Michael Gomez was very helpful and made the process very easy. Great experience!
GAIL Y.Mike the service was great. Very attentive what I needed the trailer for. Excellent service à la clientèle
JOSE V.Being as how my drop off location was incorrect on my paperwork the gentlemen at ET rentals in Seguin Texas helped me through the process of completing the drop off with a few phone calls and was very nice
Renee Z.Went above and beyond to help us. A very kind and caring person.
ARTHUR W.convenient and efficient, good service
DONALD B.Trailer was in a “acceptable†condition as viewed from outside. The inside of the trailer quite dirty and required dry and wet cleaning. The trailer also has multiple electrical issues. After leaving the lot I went straight home as I would be using the trailer for a few hours. When I was finally ready to load up the trailer lights were not working. Went back to the lot for a swap or fix. The owner was helpful and swapped the harness on the trailer. This worked and I left. About 10 minutes down the road my lights went out again. Checked all my fusses and I had a piped one. Replaced and continued. About an hour later when I stopped for gas I noticed again then went off. Another fuse had popped. Replaced and went down the road. With in 10 minutes another fuse had popped. Poorly maintained trailer. Not a fun experience.
ERNESTO O.I was over charged, the guy hooked up my tiw dolly with my vehicle on it in a very unsafe manner. My car almost came unhooked.
LORELEI B.Words wouldn't justify how amazing & thankful I am for the owner&manager at this location. My sincere thank you a million times over go out to them.
Jacq D.I've rented from this location before and have always received a warm welcome and good service, no complaints from me.
Eric N.Gentleman was very helpful and I was very satisfied thank you
Linda R.The floor indicated it had been "abused." This had nothing to do with ET Rentals. He was a professional from start to finish.
Varden V.nothing
Dewey H.Everything went well
Josue C.Needed to be washed, trailer was oily
Cory T.