Reserrved a 15' but when I got there, had to take a 26' even though they had a 15' onsite. I asked why I couldn't take the 15' and the owner said it was because I made a reservation with U-Haul not him. That didn't make any sense! I did end up getting a 26' for the same price but the gas guzzling was much more.
JAY R.
Customer Reviews for E Z Pay Auto Sale Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Uhual people I spoke to gave me bad info on returning a car trailer. Basically many encounters & uhual employees have no idea what they are doing or saying. The lady today was helpful today but previous drop off gave me grief when I did what the uhual employee told me to do at another location. Once again same scenario & now she understood but at my expense.
BRYANT G.I was charged a double rate for returning my rental after hours on the same day as pick up. There should have been, at max, a $20 charge for this. Also, the individual who took our information and got the truck for us had also not wanted to remove the utility cart that was already in the cargo area of the truck. Stating, ‘It's fine, use it.' with no other context or mention of being charged to that specific piece of equipment.
Haley P.Needs an enter here sign. Not easy to maneuver a truck with a trailer if you miss where you should have entered
Regina B.tires on the trailer were just about bald, he said I had an open ticket to return it anywhere in sebastion, FL... well at 4:17 PM the same day no one answered their phone, one guy that did was done for the day, next day I take it to a uhaul that is open at 7 am because the guy i'm dealing with doesn't open till 9AM, they tell me they can't take it, the original guy lied to me. so I have to take it back to him, after 9 am he isn't at his office, I call him and tell him I'm dropping it off, he did however close out my ticket. it would be good if they vet the people that are buying into uhaul rentals, there seems to be a lot of " uhaul nieborhood " locations and I think they are BS.
stephen L.Seems fine. I just dropped the truck off.
Stuart R.Very curious, would use them again.
Duane N.Provide this UHaul facility first recommendation for its area. Excellent service!
Robert D.Truck had sand on floor and open (unfinished) soda bottle in it. MOST IMPORTANTLY - wipers malfunctioned on my trip while encountering heavy rain in Orlando area. The nut holding the wipers on were loose - I had to stop constantly to tighten with a leatherman hand tool - not ideal! Ended up finishing the trip with only one side working.
David P.They char me twice first $85 and then two day later $74 I don't know why
Abner L.The rental process was quick and easy. The truck was ready to go, gassed up, and clean.
Drew P.Easy and great customer service. If I ever need another trailer, I'll definitely choose this location.
Mabel O.Have gas in the truck! Had 2 miles left until empty. Pulled out of uhaul park I g lot and said 1 mile left. I put $40 in the tank and was still charged 0,79cents a mile.
Ronald P.Rundown building with lots of junk cars in parking. Felt like junkyard or failed repair shop.
Kunjal Y.I was over charged for milage. Still waiting to hear back about a resolution
Kelly M.Have a Uhaul store open early for pick up.
Pamela S.The night drop off was easy and person I called during the day was very helpful with my problem and answered all my questions.
Josh O.The owner was helpful but the location rough. Looks like a homeless man living in a van next to me and I was approached by someone asking for money while I was trying to check in. I did not feel safe.
Brittiany O.very good service
Jerry F.Uhaul don't seem to be well maintained. It ran fine and all but very dirty.
Kathy J.When i select a location for 24/7 service I expect the truck to not have a dead battery when i started it I expect it to work Lost 2 hrs on my move I expect a refund. Will never ever use uhaul again if uhaul does not compensate me for two hrs I lost and needed for my move. Couldn't get it done because of the lost time
Norm W.Wasnt sure where to park the trailer, signs or similar would help.
Blake B.A great experience. The owner was very nice. He explained everything perfectly. A+++ rating. I will refer friends to him if the have UHaul nees.
Nancy R.Nothing that I recommend. Transaction was primarily accomplished with Ben via phone and all went smooth. At the store Joe, the agent was personable and efficient. Great job by all!!! Thanks
Joe C.If the customer doesn't clean the trucks the employee needs to clean the trucks. Brakes were squeaky.
SOPHIA V.Check in was very efficient and business owner was nice
Kurt V.I would love for someone to move everything for me next time
Sean H.all is excelent
Aixmary F.Great customer service he helped me out so much thank u
GARY C.Owner wasn't there when I arrived during posted business hours. No instructions on how to leave the trailer safely and securely.
Michael B.I dropped the trailer off after hours.
VITTORIA G.This place is a dump.
MICHAEL B.Guy wasn't even at the property and I was told to leave trailer there and he would do the return leaving me liable if anything did happen to it from the time I dropped it off to whenever this guy decided to come back. Not uh. Not putting myself at a $6000 risk like that
AMANDA S.nite drop so did not interact with anyone. The number on the rental agreement gave me instructions on a number to call. When I did, the response was not what I expected. Not professional, did not ask me anything, I had to give the information.
RENE M.Quick checkout and easy return.
JOSEPH H.Excellent
NORIS S.The parking was not very well defined
IAN M.I returned a truck was told to leave key in the door slot and finds a parking for the truck. The owner was closed for 2-3 days and they charged me for 4 days instead of 1 day. Never again going back to budget truck rental instead
Jason M.The man at the office was EXTREMELY helpful and friendly. He's 100 % of the reason I'll go to this location in the future.
BEORN T.The parking lot looked run down with a number of abandoned cars. The office was small and untidy. The owner/ operator was rather shrewd and was not there for our scheduled appointment.
SHAYNE I.The place is very small and hard to get in and out. But very friendly people
Glenn F.Staff was very friendly and helped me get my truck checked-out and checked-in with no problems whatsoever. Happy with my experience.
Justin H.The online associate we worked with, tiffani, was rude to not only me but my mother who was my other contact for the rental. I will never again use this service. Highly disappointed and will express my experience to friends and family. So disappointed.
Alexander L.We had tented a 26 foot truck and when we drove it to the house we noticed that the truck wasn't running well so we called them and he immediately exchanged it for another one without any issues!!
DAVE A.So, I reserved this vehicle because of its proximity to my home and I had a good experience previously (2 months prior). I used the app to make my reservation and when I arrived at 7:30 pm to pick up the truck there were no furniture dollies or the furniture pads or the three boxes I had ordered. Then when I tried the app the app would not get past the “myReservation†link. There was only a blank screen. I tried several ways to connect to no avail. I called the contact number and the owner said he could not help me he was an hour away. He told me to go to the main rental location on US1 Melbourne FL and they would help me as they would be open until 8pm and would help me. When I arrived they were closed as their ours were until 7 pm on Thursday. I called the business owner back and he said he would do the reservation check-in online and to travel back to the original location. I did and received the code for the key box however I was now short the needed two furniture dollies, dozen blankets and 3 boxes I needed. I know the app is not the owners fault. This was the most disappointing experience I could have imagined and to insult me further there was a $5 charge on my final bill for furniture blankets that, as I said, did not receive for use. The truck (not the owners responsibility I believe) had wiper blades that were at least 3 months past due for change. The a/c vacuum tubes were malfunctioning so the a/c only blew air through the defroster and mildly through the floor (note: this rental was for Melbourne Florida in August were one expects the A/C in any rental vehicle to be functioning properly. Come On U-Haul you can do better.
Craig C.Dirty unorganized and miss managed yard. Had to park over a mud puddle or in the street which is not allowed. Shoes all muddy along with cab of truck.
Raymond L.The location was tight and difficult to maneuver, but the owner kindly got the truck ready for us to exit the location.
KEVIN M.The office was a disaster. The person handling our transaction was condescending and the equipment was buried behind other vehicles. He asked a lot of questions that had already been filed out online. The U-haul process of sending the contract and receipt was as usual, outstanding.
Christopher B.When we tried to after hours return the lot was very very full. We had to physically move a car trailer to find space to leave the truck.
Fredrick S.Again, I had another issue trying to drop off my truck using the app so I actually had to go grab someone else and use their phone (and log into my account) just to start the drop-off process. The employees at this location was there by the time I got back though, and were very friendly and made sure my drop off went smooth.
Justin H.I was supposed to pick up the truck at 7:30 before hours, but they never gave me the code for the key box. I had to call them up an hour later to get the code.
Keith P.Racially profiled and accused of stealing with no proof. Item was found in owners/accusers possession after all. Would not recommend and greatly offended
MANUEL B.No one there even though it was mid-morning.
KEVIN M.Excellent customer service!! I love the app and the online booking tool. What a great experience
PAMELA C.Business opened as 9. Owner showed up as 9:25 never checked in the van from previous customer so had to check the van in and put this make me 50 minutes late and i missed my appointment.
Jeffrey A.The truck was extremely dirty and a bunch of trash was left in the cab of the truck. The outside and windshield was also very dirty. I was disappointed and did not meet my expectations that I had for Uhaul. I will not be using them in the future.
CHRISTIAN H.The truck had some trash left in it, but it was a quick turn around and the manager offered to clean it but I was in a rush. No biggie he was fast and very customer oriented. I would rent from him again!
MARCELINO P.The owner of the business was so nice. Very quick process and I was in and out so quickly. Only draw back was trying to check out on line. The website was down and I was worried that I would have been penalized, so I made sure that I took a snapshot of what came up along with the time and mileage. But overall it was good.
DONNA H.