Customer Reviews for E Z Pay Auto Sale Inc
(Concessionnaire U-Haul dans le voisinage)

300 évaluations

1775 Aurora Rd   Melbourne, FL 32935

(321) 757-2066

Heures d'ouverture de l'établissement

  • Lun au jeu : 9h30 am à 5h30 pm
  • Ven : 9h30 am à 12h30 pm
  • Sam : 9h30 am à 5h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(321) 757-2066

1775 Aurora Rd
Melbourne, FL 32935

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au jeu : 9h30 am à 5h30 pm
  • Ven : 9h30 am à 12h30 pm
  • Sam : 9h30 am à 5h pm
  • Dim : fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Kyle J. 
Évaluation :
5

The man at the office was EXTREMELY helpful and friendly. He's 100 % of the reason I'll go to this location in the future.

BEORN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CATHERINE B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL F. 
Évaluation :
2

The parking lot looked run down with a number of abandoned cars. The office was small and untidy. The owner/ operator was rather shrewd and was not there for our scheduled appointment.

SHAYNE I. 
Évaluation :
5

The place is very small and hard to get in and out. But very friendly people

Glenn F. 
Évaluation :
5

Staff was very friendly and helped me get my truck checked-out and checked-in with no problems whatsoever. Happy with my experience.

Justin H. 
Évaluation :
1

The online associate we worked with, tiffani, was rude to not only me but my mother who was my other contact for the rental. I will never again use this service. Highly disappointed and will express my experience to friends and family. So disappointed.

Alexander L. 
Évaluation :
5

We had tented a 26 foot truck and when we drove it to the house we noticed that the truck wasn't running well so we called them and he immediately exchanged it for another one without any issues!!

DAVE A. 
Évaluation :
3

So, I reserved this vehicle because of its proximity to my home and I had a good experience previously (2 months prior). I used the app to make my reservation and when I arrived at 7:30 pm to pick up the truck there were no furniture dollies or the furniture pads or the three boxes I had ordered. Then when I tried the app the app would not get past the “myReservation” link. There was only a blank screen. I tried several ways to connect to no avail. I called the contact number and the owner said he could not help me he was an hour away. He told me to go to the main rental location on US1 Melbourne FL and they would help me as they would be open until 8pm and would help me. When I arrived they were closed as their ours were until 7 pm on Thursday. I called the business owner back and he said he would do the reservation check-in online and to travel back to the original location. I did and received the code for the key box however I was now short the needed two furniture dollies, dozen blankets and 3 boxes I needed. I know the app is not the owners fault. This was the most disappointing experience I could have imagined and to insult me further there was a 5 $charge on my final bill for furniture blankets that, as I said, did not receive for use. The truck (not the owners responsibility I believe) had wiper blades that were at least 3 months past due for change. The a/c vacuum tubes were malfunctioning so the a/c only blew air through the defroster and mildly through the floor (note: this rental was for Melbourne Florida in August were one expects the A/C in any rental vehicle to be functioning properly. Come On U-Haul you can do better.

Craig C. 
Évaluation :
1

Dirty unorganized and miss managed yard. Had to park over a mud puddle or in the street which is not allowed. Shoes all muddy along with cab of truck.

Raymond L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOIKA M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ruth S. 
Évaluation :
3

The location was tight and difficult to maneuver, but the owner kindly got the truck ready for us to exit the location.

KEVIN M. 
Évaluation :
2

The office was a disaster. The person handling our transaction was condescending and the equipment was buried behind other vehicles. He asked a lot of questions that had already been filed out online. The U-haul process of sending the contract and receipt was as usual, outstanding.

Christopher B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John A. 
Évaluation :
2

When we tried to after hours return the lot was very very full. We had to physically move a car trailer to find space to leave the truck.

Fredrick S. 
Évaluation :
5

Again, I had another issue trying to drop off my truck using the app so I actually had to go grab someone else and use their phone (and log into my account) just to start the drop-off process. The employees at this location was there by the time I got back though, and were very friendly and made sure my drop off went smooth.

Justin H. 
Évaluation :
2

I was supposed to pick up the truck at 7:30 before hours, but they never gave me the code for the key box. I had to call them up an hour later to get the code.

Keith P. 
Évaluation :
1

Racially profiled and accused of stealing with no proof. Item was found in owners/accusers possession after all. Would not recommend and greatly offended

MANUEL B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Louisa S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher F. 
Évaluation :
3

No one there even though it was mid-morning.

KEVIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle H. 
Évaluation :
4

Excellent customer service!! I love the app and the online booking tool. What a great experience

PAMELA C. 
Évaluation :
1

Business opened as 9. Owner showed up as 9:25 never checked in the van from previous customer so had to check the van in and put this make me 50 minutes late and i missed my appointment.

Jeffrey A. 
Évaluation :
2

The truck was extremely dirty and a bunch of trash was left in the cab of the truck. The outside and windshield was also very dirty. I was disappointed and did not meet my expectations that I had for Uhaul. I will not be using them in the future.

CHRISTIAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAVENTAY P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROCHENDA V. 
Évaluation :
5

The truck had some trash left in it, but it was a quick turn around and the manager offered to clean it but I was in a rush. No biggie he was fast and very customer oriented. I would rent from him again!

MARCELINO P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDOLPH B. 
Évaluation :
5

The owner of the business was so nice. Very quick process and I was in and out so quickly. Only draw back was trying to check out on line. The website was down and I was worried that I would have been penalized, so I made sure that I took a snapshot of what came up along with the time and mileage. But overall it was good.

DONNA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TED M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANDREW H. 
Évaluation :
4

No paperwork was provided at the station. Returned before closing time and no one was there. Dropped key off.

ARTHUR S. 
Évaluation :
5

Outstanding

FREDERICK B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DOMINIQUE P. 
Évaluation :
5

i brought the truck over but no employee was available so i called the number and a nice man helped me over the phone and later on sent me an email receipt

tracey T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

taylor M. 
Évaluation :
2

Location was in an unsafe area of town. Approached by a strange car that smelled of Pot and was a very shady area. I went to three other locations in a better area of town who could not accept the return even though it was supposed to be an open return in Melbourne.

ryan E. 
Évaluation :
3

No one was there to receive me.I call and was instructed to just leave the trailer and they will mail me my receipt. I left the trailer as instructed and I did receive a receipt from them. The yard was in disarray??

seth D. 
Évaluation :
5

Nothing! They went over and behind to assist me getting the u-haul truck size I needed. Very professional and I understood the customers request. I've already recommended them to a friend.

jacqueline R. 
Évaluation :
5

Great dude running the business. Was easy, fast, affordable and simple.

thomas A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Eugene S. 
Évaluation :
5

Great interaction, speedy and came back for rest of our money no issues. Great experience

chastity R. 
Évaluation :
3

Great location for my move.

Curtis C. 
Évaluation :
3

The staff was fine but the equipment wasn't maintained. The left tail light was out & we didn't know it until I drive a car behind the truck. It made the experience very stressful to have no left blinker for lane changes.

Jack S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHLEEN B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GESA L. 
Évaluation :
3

I dropped off at night & did not have any contact with a staff. I wanted to drop off at a location that was a little closer to my new home however I was unable to do so online.

MONIQUE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeremy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH G. 
Évaluation :
5

We dropped it off yesterday and everything was fine

Victor C. 
Évaluation :
5

Ben was very nice and went out of his way to make sure to show us everything was good. He even gave us a hand truck we ordered for free because We had been re-located to his facility from a another location. Very good experience definitely recommend. D

Andrew G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg N. 
Évaluation :
5

Great service and always easy to work with, really helped me out when I needed it. Merci.

Patrick G. 
Évaluation :
4

The gentleman I rented the truck from was very friendly and easy to work with. He was a pleasure to work with, I would definitely recommend this location to any other person in need of a uhaul.

Jessica M. 
Évaluation :
5

Very good, happy with this location, will come back next time.

Binh P. 
Évaluation :
3

Dropped the key off.

Dianna F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jon B. 
Évaluation :
5

I couldn't believe how fast and affordable it was! Everyone should know this! I moved for less than 100 $! Thats the rental the insurance,the truck,and the fuel! ðŸ'Œ awesome!!

gennine G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad M. 
Évaluation :
5

Very easy to make reservation by phone. Gave first name, size if truck, phone number, date desired. DONE!

Carl O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL S. 
Évaluation :
3

Convenient location, friendly service

Jared I. 
Évaluation :
5

Very friendly and easy to use. Great service, pick up and drop off was quick with no delays.

James S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bernadette C. 
Évaluation :
1

Absolutely horrible experience!!! Never again will I use UHaul. Filthy truck Ramp did not work properly Tons of hidden fees NO CARE AT ALL about Covid-19 No One was social distancing Zero masks were worn Disgraceful!!!

ROSS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAY F. 
Évaluation :
2

I scheduled online with multiple time frames. I choose 1pm thinking give or take a few minutes. I received a call in route from business owner saying he would only wait till 1:01 pm and then he was leaving. I stated I couldn't control traffic and all my info was already uploaded. He left keys, with garage guys. and did paperwork online. The truck did not feel safe, it had a bad drift in the steering and this obnoxious noise if the window wasn't left open. I only used the vehicle for 4 hours because of the shimmy I didn't want to drive it any longer. I dropped without a word, as the owner was initially rude to me when going to pick up. And was WAY over charged for 8 gallons of fuel. 134 $for 4 hr use -Seriously disappointed

shanon K. 
Évaluation :
4

The gentleman was very responsive to our needs and had us on our way much faster than past experiences.

Jeffery S. 
Évaluation :
2

The reservation was made a week before the date we reserved it for, we needed it on a Sunday when no one was there. The mobile pick up process was annoying and not quick. The dolly was missing when we paid for it...when we called the manager of the location he did NOT care. His response was "ok". We asked him to remove from our bill and it was done, but we needed the dolly and he was not accommodating. Our reservation was not complicated, some blankets and a dolly. Not hard to get right and the manager was rude.

Wayne S. 
Évaluation :
5

I can't think of a thing to improve.

KAREN M. 
Évaluation :
3

poor communication between corporate Uhaul and this location and other location. Date was not communicated properly.

Bruce R. 
Évaluation :
5

all went well.

Gilbert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer B. 
Évaluation :
2

The gentleman was friendly but the location was dirty. Also he put in my contract/agreement that I would have 120 allowed miles. I was charged extra money because it says only 76 miles were allowed in the end.

VALERIE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaya F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alfred S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

THANAKARN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalie H. 
Évaluation :
4

Prices are outrageous had we known it was different here than NC with unlimited mileage we would have went to Penske which is where we're going to go for our household move to Destin next week!

SCOTT M. 
Évaluation :
5

Ben(owner) very helpful and quick rental process and return was easy

Richard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steve R. 
Évaluation :
2

No one was there to move vehicles blocking in the truck after they called and verified that I was doing it online, and they didn't appear to know which truck was being rented, kept trying to get me a trailer.

Cynthia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward V. 
Non les évaluations ont été soumises pour cet établissement.

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