Customer Reviews for El Michoacano
(Concessionnaire U-Haul dans le voisinage)

126 évaluations

8727 Fields Ertel Rd   Cincinnati, OH 45249

(513) 906-6702

Heures d'ouverture de l'établissement

  • Lun - sam : 10h am à 9h pm
  • Dim : 10h am à 7h pm

Services dans cet établissement :

Pour nous contacter

(513) 906-6702

8727 Fields Ertel Rd
Cincinnati, OH 45249

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 10h am à 9h pm
  • Dim : 10h am à 7h pm
Aucune photo disponible
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
1

Tried calling location before arriving but no answer. Reserved a van and arrived and informed van was not working so had to rent box truck which meant more expensive mileage. I did not have this in my budget but needed to get things moved. 1 hour after having truck I received a text that truck was due to be back in 2 hours. I neede 3 hours. Tried to contact location 4 times. No answer. Finally called uhaul customer service to resolve issue.

meera R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shashi Kumar M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anastasia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith K. 
Évaluation :
5

The woman who helped me was great. My only complaint is that i rented a 10 foot truck, but it was not available at the moment. I was given a 20 foot truck, which allowed me to do what i needed to do, but was not what i was comfortable driving, and was not accounted for in my budget when planning.

MEREDITH J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kudratilla K. 
Évaluation :
5

Nothing - it was perfect! Thank you!

Nanci V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Remco T. 
Évaluation :
1

I denied extra insurance coverage and it was forced on my bill and my signature was forged. I will have to file a police report for the forgery. This location will scam you. Do not use this location! Uhaul please read the 100s of reviews about this location scamming people, I wish i did. It is unacceptable to allow this criminal behavior soil your company name. I will be reporting this criminal activity to the authorities.

Samuel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

khurshid I. 
Évaluation :
3

Please provide selected size truck as I wasn't able to complete full move in time frame so I has to return truck and get the rest with my car

Ammisty T. 
Évaluation :
1

To Uhaul We were charged for two items that we did not get. Yes we got a credit for it. We were told we would get a text telling us how to pickup our van. No text came. Our reservation was at 7:30am. Because there was no text sent for the pickup we eventually called the 1800 number for help. The person walked us through the non personnel pickup as we have never done this before. We always have a person on pickup and drop off. So instead of living the pick up point at 7:45 we did not get out until 8:53. We asked for 24 hour rental. Your facility gave us less than a 8 hour rental. We had to call to get a drop off information. We eneddd up making 3 calls to Uhaul to even get our truck. Then another 4 calls because of the pick up and drop of. These when we talked about the credit and our pick up problem we had to call 4 times. We were passed from person to person. We live in Maineville, Oh and they sent us to a person in Memphis. I do not like how we were treated as one of your folks Judy blew off our problems. We have Uhaul many times and Ave never had any problems. Why this time? Uhaul did not follow through on what they promised. We are asking for compensation or that our next truck rental be free. We have to go back and finish the move on Tuesday. Charles F and Carol J Walden 5138279488

Charles F W. 
Évaluation :
5

very friendly staff, quick paperwork, will definitely use again

JAMES S. 
Évaluation :
1

Prix réduit

ANKUR V. 
Évaluation :
5

After trying 3 different locations this was the only one that satisfied my needs on Saturday2/26/22. The customer service rep at 1-800 was very helpful when all others failed.

FREDERICK J. 
Évaluation :
5

Very friendly, seamless transaction. Truck was well maintained and clean. Rented a 10' truck to transport a couch we purchased from Costco. Worked great. Highly recommend this location.

JANELLE V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
1

The rental location charged for insurance and charged for 6L of gasoline for 18 miles of travel which they recorded. This is theft

MAJID P. 
Évaluation :
5

Good Service and friendly.

SHELBY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim G. 
Évaluation :
1

I was overcharged more than 40 dollars. I didn't ask for some of the services. Can you call me to resolve the issue? You can reach me on 8155089904

MOHAN K. 
Évaluation :
5

Very good custmer service , fast and very friendly .

Hanane A. 
Évaluation :
3

I did not have a negative experience at this location. I conducted my rental via app. I was hav

Brineia C. 
Évaluation :
1

I was overcharged in my contract. I have not selected safe movers coverage during my uhaul order but the charge appeared on my contract. The person making the contract was not present at the location but was preparing the it over the phone. He did some modifications in my order to include the insurance components and didn't even ask to review the approx charge while picking up. Worst experience ever to pay even more than the large Items worth which I was trying to move to my home.

ANAY R. 
Évaluation :
2

I had a reservation, the truck was returned late and almost out of fuel. Instead of returning keys inside, the previous renter dropped in drop box. That further delayed the pickup. The proprietor who was renting to me disregarded truck being almost out of fuel. It was a sloppy and inefficient transaction

Rebecca B. 
Évaluation :
1

poor communication skills. ended up paying way more than I could have imagined. not happy at all.

Elizabeth T. 
Évaluation :
5

Overcharged! Feel bad about.

SIMON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZOLA S. 
Évaluation :
2

This is more for U-haul as a whole. I put a one way request in over a month ago for a close location and the day before they changed the location an hour away round trip. I was told my price would be reduced but I was charged the amount.

Aaron S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE S. 
Évaluation :
1

My car was towed away while I rented your truck and your comment is that was a private tow away zone . That's irresponsible response from uhaul when you conduct business at that location you must designate lots meant for uhaul clients which you failed to do and now running away from taking responsibility for the issue happened to me because of your fault.

Rajesh V. 
Évaluation :
5

Sharonville UHaul was terrible. They overbooked their rentals and had terrible customer service. Thankfully they referred us to this location which was great!

WILLIAM G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NAVEEN KUMAR P. 
Évaluation :
2

I declined the $14 safe coverage often. But I was still billed for the $14. I am still waiting for a refund.

Kevin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
5

nothing, all is good with this location

MICHAEL M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SADE J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adithya S. 
Évaluation :
2

Added insurance without my consent.didn't discover until got home because he did not provide a copy of contract other than through a text message. Called haul customer service and they indicated nothing I could do except go back and return the truck and re-rent. Never use this location again.

STEVEN W. 
Évaluation :
1

Uhaul charged extra 20$

saicharan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK S. 
Évaluation :
5

Fast and friendly service. Very easy.

Terrence K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron G. 
Évaluation :
2

The truck I rented had a warning light on from the moment I acquired the vehicle. Not exactly sure what the warning light was specific to, but it was clear this truck has not been well maintained. While clean and nothing wrong with the interior, the truck would shimmy any time the speed would exceed 55 mph. This made it more difficult for highway driving. The location for pickup and drop off is not very conducive for truck rentals as the primary business is a small, local grocery store.

MICHAEL G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christina U. 
Évaluation :
5

Quickest and easiest U-Haul experience ever! So friendly and so efficient!

Sherri M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARK C. 
Évaluation :
2

My truck was almost given away to someone else because the line was taking too long and there was a huge miscommunication with the store rep and the next customer in line. I was in line for over 25 minutes just to receive my keys and received a call from uhaul to confirm I was in the building (which I was,) and uhaul never called the store rep back to confirm I was there and waiting in line. It was a mess of a situation and I will likely rent a uhaul from somewhere else next time.

Caitlin F. 
Évaluation :
1

I was charged 14 for a safe trip coverage that I had declined. I was not given a copy of the agreement when I picked up or dropped off, otherwise this would have been caught. Congrats U-haul, for $14.00, you've lost a customer with three kids that will require quite a few more moves,

THOMAS R. 
Évaluation :
5

N/a

DILDORA K. 
Évaluation :
5

Friendly customer service, clean vehicle. Would definitely rent equipment from this location again!

navpreet L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

erin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric A. 
Évaluation :
4

The online check in process was very slow and required that people answer phone calls from U- Haul that they were not expecting to serve as references. This was not great because several of the numbers I gave did not answer because they thought they were sales/spam calls.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUANE H. 
Évaluation :
5

Easier to do online pick up, we had to go into the store, thankfully they were open and were very helpful and kind

MELINDA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID W. 
Évaluation :
5

Aucun

ANH TU T. 
Évaluation :
3

Employees at location great. But your system was down and I had to loose many hours while we had help waiting on the truck. I called 1800 number waited over 30 min on line and very rude man finally got me authorization for me pick up my truck . I ordered a week prior. Terrible experience with uhaul!!!

Adonis V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer B. 
Évaluation :
5

Truck was very clean ready to go. The place is right off the highway so pickup/dropoff was super easy. Only part of the process that was a pain was Uhaul's driver license verification which is terribly made.

PATRICK L. 
Évaluation :
3

this would be the first time that never received any money back from my return and i was disappointed from the retailer saying i used mileage that i knew for sure i didn't use

SHARON L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzanne L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATOYA J. 
Évaluation :
5

Proprietor was very helpful and professional

PHILIP C. 
Évaluation :
2

I had filled fuel just befor given over all miles used was 12 miles filled in 2 gallon fuel in the truck again a 2 gallon charge was put up by this location it's a fraud at this location. There was cigarettes packet inside the truck when I came in and back side was also dirty

Tarun P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sriram Prasad S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roger F. 
Évaluation :
5

Good experience

CHETHAN S. 
Évaluation :
5

Wonderful!

Kim T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa R. 
Évaluation :
5

Everyone was very nice - thanks so much!

BERTRAM M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH F. 
Évaluation :
5

Have pre requirements clear and concise so the customer knows what to expect when picking up the vehicle. Thankfully the staff was extremely friendly and was able to clearly explain all the steps needed for approval.

oscar W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelsie K. 
Évaluation :
5

Customer service at this location was excellent. I'm trying to figure out why I had a charge for gas on my final receipt. I put gas back in before I returned it.

Heather S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alison D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith P. 
Évaluation :
5

Friendly service. Everything went like clockwork. Love the store to boot.

JUDITH C. 
Évaluation :
1

Requested a box truck. Was told wouldn't be able to get at the last minute. Had to take a cargo van due to time constraints. Have now been billed three times on my credit card and had to make two trips because the reservation I mad couldn't be guaranteed. This caused me to pay more in milage. Now I am worried about my information being compromised! I haul wasn't even aware U had been charged two extra times!!!! I have a complaint in but now over my limited credit line and dealing with my credit card company too! This was a terrible experience!

Jayne V. 
Évaluation :
5

The man at the desk was helpful and efficient. That's good because the phone check in was from hell. I was caught in some endless loop but he cut through it in a minute and I was on my way.

JAMES M. 
Évaluation :
3

They changed me 15$ more without explaining for why!!?

abdulrahman A. 
Évaluation :
5

The location was fantastic. The vehicle was clean, new, and ready to go. I will definitely be using this location for any rental needs that I have.

MARK R. 
Évaluation :
5

Very friendly customer service and knowledgeable about entire transaction!

KIMBERLY J. 
Évaluation :
5

Very easy and enjoyable experience. Will use this dealer again when the need arises.

Daniel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kristi T. 
Évaluation :
5

Van was ready and very clean with a full tank of gas. Mobile app worked well.

Jill S. 
Non les évaluations ont été soumises pour cet établissement.

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