Dirty rentals. Was given poor equipment not road safe.
Kayson M
Customer Reviews for EZ Stor Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The staff at rental location was excellent! Super friendly and extremely helpful! I rented two separate vehicles at two separate times with the past 2 weeks and both times vehicles were amazing! My only issue was that I could never get the Uhaul app to function properly. But I always called rental company and left voicemail to inform them of the issue and sent an email to uhaul website. Everything else was perfect. And I would recommend this uhaul location, definitely.
Jacqueline EExcellent service à la clientèle. Walked out as soon as we pulled in
Amber HStaff was very friendly and helpful. Would rent again from here!
Karen DGreat running truck, friendly service
JUSTIN SA drop off closer to where move instead having drive back to where moved from to get miles added at 99 cents a mile. It was cheaper to rent one and move from. Washington Pennsylvania to Bolivar Ohio than was to move from Dover Ohio to Canton Ohio.
gary tSelf dropped
Troy LI am a repeat customer and we continue to be !!!!
Anthony CIt would help to inform customers who are picking up a truck after hours that they will need extra forms of ID (ie. passport or a copy of their lease), or list their employer, or two people who know them personally that can answer their phone for a UHAUL representative, all while you sit at the pickup location and wait through the verification process. Other than that, I feel everything else went pretty well.
TYLER RClosed on sunday
Albert JHeadlights needed to be fixed. One pointed down, and the other pointed to the right. The suspension seemed bad driving down the freeway. It bounced you all over the place. Everything else was fine, and the truck was clean.
Daniel DVery good place . Equipment was good and clean. Everything was ready on time . Other supplies that I ordered were all ready and waiting . Easy out and easy in great experience.
Bob LLocation was excellent, but struggled to return the rental through the app when I went to turn it back in after-hours.
Douglas SThe location and the people that work there are great 100 % rating for the people. U-Hauls equipment was horrible! It's July and the a/c wasn't working properly. Also, the flooring in the cab was muddy. The seats was completely covered in dog hair.
Jamie WThere was not a truck large enough to do the required task we needed to do. We did not prepare in advance and request one, yet the principle of there not being one applies. Also, we requested a one-way to Massillon and it said we still had to bring it down to New Philadelphia to return it. Also, I filled the tank to full even though I only needed to fill it to 7/8. I feel I paid a bit more than I should've for this.
Trent WThe woman that help me was vary nice
Drew WNo attendant at location. The Uhaul App was a nightmare to get through. A lot of time was wasted trying to pick up this unit. FYI…If you go past your pickup time you have to go back into the app and change your pick up time, otherwise you won't get the code for the keys.
Daniel GActually have deposited money available for refund!
Johnathan AShe was awesome. Very helpful and efficient
Lawrence MNothing.
andrew sVery friendly
Paulette DWhen people borrow transport trailers they need to check the straps on it
Timothy SI am very upset that couldn't drop off the truck and car hauler in Dennison OH, where I scheduled them to be returned. It was farther than Dennison also. I was told a customer was going to pick up the truck in New Philadelphia so I had to return it there. Uhaul has never delivered a truck to a location I wanted to pick up.
Michael SThe pickup and drop off locations and the dealers are friendly and helpful. However the problem I have and will reassure I'll never use U-Haul equipment EVER AGAIN is the outrageous over charging of the customers. I recently rented a 5 x 9 ramp trailer. The cost from South Carolina to Ohio one way was 157,67 which is a little high but acceptable. Due to an unforeseen problem with a trailer I purchased in Ohio I was not able to use it to haul a motorcycle back to South Carolina until some repairs were done. So I went back to the dropoff location to rent not "A" but the EXACT SAME TRAILER I rented and brought to Ohio a couple of days later. Much to my unexpected surprise I was charged more than twice the amount 344,8 to rent the same trailer I pulled to that location for the same trip back and drop off at the EXACT location I originally rented it from. When I called U-Haul customer service and then a regional field manager I was given the most ridiculous and completely unacceptable explanation. "Well sir location and availability has an impact on what U-Haul charges for their equipment" A Nation wide and large company like U-Haul who only stays in business because of it's customers then takes advantage of their customers and practically rob them by price gouging due to "Availability" of equipment is a farce and should be illegal. If the government can put price caps on certain items U-Haul equipment should be at the top of their list. Just because there might only be a certain number of equipment in some locations is not the fault of the customers. U-Haul should take whatever steps and actions to make equipment available by at the very least sending U-Haul employees to areas that are heavily stocked with various types of equipment and relocate them to areas that are lacking. But to charge a hard working citizen 200 % markup in price for a trailer or whatever it may be that the customer themselves brought that particular item there to begin with and made it's availability there is wrong and working taxpayers like myself and thousands of others should not stand for this and take steps by seeking legal actions against U-Haul and definitely stop using their equipment altogether until this robbery of our hard earned dollars ceases. Very angry and financially struggling FORMER U-Haul customer. Stand up and together people don't let this continue strength in numbers can make a difference.
Thomas BI was treated like I was special. All of my questions were answered and the truck was ready when I got there. Pick up and drop off was quick and easy. Have already been recommending this place of business to others. Merci
Barbara TGood location, nice lady
Sudeep AShe was so nice and understanding....I absolutely would recommend them again
lisa AWas scammed
Lee GYour system is Good.
Carlos Di called 3 times needing to talk to local pickup but all 3 times went to corporate how could not help me at all so suckaass extremely frustrating really fix that
stephen kVery friendly and professional experience the lady I dealt with was Karen
Ron ICarrie was awesome. She knew everything up front. She was a great help loading the trailer. Seriously, give her a raise!!!!!!
Tim MI called U-Haul an extended my rental by a few days. The owners came before I was done with the truck,(they followed us around in a car) and took the truck back, told them I still needed to put gas in the truck, they said no they would take care of it. By taking care of it they mean charge me total about $200 in fees and for gas. I will never rent from them again.
Heather SThey were very accommodating at this location! Merci.
Teresa CKarri was fantastic. She was professional and got me on my way. I highly recommend this location.
PHILIP HReinspect Satellite locations at least 1-2 times a year. Do not always present the best PR for U-Haul. The gal at the location could not find the electrical installed wiring core in my vehicle for which I had wiring and hitch installed in Indiana at U-Haul facility. So she sent me to a local repair shop to have installed. Lo and behold mechanic raised the hood of my vehicle and found buried under floor matting the missing electrical core. Needlessto say my trip was delayed 2 hours because of this and ended staying an additional overnite that was not planned for. I, myself, in future will always use a regular U-Haul facility and no longer consider off site locations since I have experienced on more than 1 occasion do not have the same enthusiasm to assist as U-Haul employees!
mary oThe lady at the rental location was very helpful.
regina hPickup was a horror story. I received a call 3 days before I needed the truck telling me that the largest truck - which I needed as I was moving an entire well established household out of state - would not be available unless I came immediately (3 days early) to get it... not in my neighborhood in Massillon, OH, but 40 minutes away in New Philadelphia, OH. I was advised that if I didn't grab that truck I likely would not have a truck when I needed it. I scrambled to get to get ready to shoot on over to New Philly. I arrived around 10:30am. The lights were off in the office and the door was locked. I called the corporate number. The lady I spoke with tried to help reach the people at the branch but unsuccessfully. Long story short, I wasted 6 hours with nothing to do and no one available locally to talk to. Finally in late afternoon someone opened the office.. She was nice and apologetic and helpful, but that that point there was practically no way to make it completely right. A tangential problem was that although getting a truck 3 days sounds nice, I was still packing and preparing to move. I am a professional Project Manager and planned it all out ahead of time. The results of all of this were (1) I wasted an entire day driving to and from a distant location with no one on the receiving end for hours, which set me back yet another day. (2) The above costed me an extra day of delay, which put me in a pinch where I had to request another day from the people who were moving INTO the house I was moving out of. For that they charged me $500, which was reasonable because it had a snowball effect on them and their schedules. Additionally, I needed to take my car with me behind the truck. By phone before I went I provided the make and model of the car and they assured me that I would have no trouble using the tow Dollie. To be fair, that wasn't at this location - it was the corporate location near my home in Massillon, OH where I thought I would be receiving the truck.When I got there, the person who first helped me (I liked her, not complaining directly against her) wasn't fully trained to help me get it on the dollly. We had to wait for the guy who owned the storage unit / truck rental franchise to show up. Another hour wasted. He showed up and put it on the dolly but it ended up that my car sat too low to the ground and thus began to scrape my front bumper. The scraping wasn't a bid deal, it was minor and hidden, but the fact that it didn't work delayed my further. It ended up that they put my car on the car platform (I forget what it's actually called) to tow it on a flatbed. They did waive the additional fee for that, but once again we needed to wait for assistance. By now it was into the evening - and the following probably infuriates me more than anything else that day - the owner of the franchise let me know that he was normally off the clock by now and that he was going to have to pay himself an extra $40 per hour because all of this took him into overtime, and he let me know that his wife texted him because dinner was ready and getting cold!!! That statement, after all I went through that day, was about as narcissistic as as it comes. This was absolutely ludicrous. I will most likely use a competitor next time. U-Haul did comp me some, though even the comps were not without issues - the right and left hands didn't collaborate with each other. U-Haul has been around since the 1940s. I believe they were the first business in their category. How in the world can they have such poor logistics?
Jeffrey BAll great
Michael PAbsolutely wonderful experience. Upbeat attitude. Easy return. EXCELLENT COMUNICATION. Perfect U-Haul site
CAROLYN WEverything was real good
DEAN SThe app needs to be more user friendly and I had a hard time retrieving the key to the vehicle. Thanks
Tyler SAwesome place to get your moving equipment needs from. The staff is super helpful and friendly. Would go back (even if I don't want to move again for awhile!).
Owen MThey keep trying to charge me after I done paid my bill off. Paper work says 0 balance. But still trying to charge me. That's not good business.
Timothy HVery good experience. Sales person was very friendly and helpful. Very efficient,as well. Right in,right out. Thank New Philly
Steven HI the person I worked with was supper. She was professional, accommodating under COVID, answered my questions. Very accommodating
Donna Hthe tires were empty And I have to fixed
Camille ROverall the experience went well. I was a bit annoyed that I could not get into my Uhaul because it was in a snow drift. I had to dig a path for myself so that I could access the drivers side door. Other than that I was pleased with everything.
Nathan PThey where great also
WILLIAM HTRUCK NEED MAINTIENCE.
Thomas BI have use this location for multiple moves for multiple family members. Always friendly & trucks that get the job done!
Pamela GRien
Mary HEven though I stated that the 10ft truck that I had rented was clean, it wasn't as clean as it could have been. I still needed to sweep out some dirt and debris that should have been cleared before I rented the vehicle. But, the amount of dirt and debris was not too great. It's just that it could have been and should have been cleaner than it was when I rented it.
Wayne E