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susan F.
Customer Reviews for Eagle Airport Car and Mini Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Super helpful personnel
Dean M.Owner super nice man, very helpful!!
Sarah D.The lady (I think was Nikki) that did our checkout was really on the ball. She was so nice on the phone and in person. Everything went like clockwork. I think it took about 10 minutes to check out the equipment.
Jeffrey W.The app was not working upon pick up so I called the owner and he was completely unprofessional from the moment I called him. Blaming U-Haul for allowing after hour pickup and was unwilling to accommodate me in picking up the van I rented. He was rude and condescending from the moment he answered the phone. I told him that he did not need to act like me trying to rent the van was a “hassle for him†and proceeded to call me an “asshole†and cussed me out for several minutes before I had to hang up. He also said “I will make sure you never rent from U-Haul again you fucking assholeâ€. I am considering never using U-Haul again because you allow people like this to run your service.
Leighton K.Nikki was super helpful at getting my reservation correct, particularly the return location for my one way rental, and very communicative when arranging time for my pickup.
Timothy O.Very friendly and prompt service.
Dennis M.For the location, it was a good experience, but the customer service while setting up the reservation was not what I expected. The Customer Service Representative is in desperate need of retraining, coaching.
PABLO S.Truck was dirty when I picked it up in Gypsum,CO. I got charged 50 dollars for it.
jesus M.The two employees who helped us check out were exceptional. We have used Uhaul many times and this was hands down the best experience. They were welcoming, expecting us, quick, and even entertaining. A+. Thanks.
Justin A.Kevin took great care of us on a holiday … thank you!!!
PAULA C.Top notch service. Mary is who helped me and I could not hà ve had a better experience. Merci encore.
MICHAEL M.Awesome Great friendly service
Linda M.The lady at the pick up location was thorough and friendly.
RAYMOND M.Great service, truck ready & clean
Ray S.Excellent customer service. Mary was amazingly helpful and pleasant to work with. Would highly recommend!
Peter J.No improvement needed great service.
Peggy H.Mary was very pleasant and efficient- a dreaded experience that turned out wonderful. Thanks Mary!
Jeffrey G.The uhaul place had already closed by the owner answered the phone and gave me a gate code to drop off my rented trailer .
PETER B.Very friendly and accommodating
STEPHEN H.Nothing. The service was impeccable and Mary was super nice and helpful.
Lisa W.The staff helped us immediately and processed our return quickly.
THOMAS W.Mary @ Eagle Airport Car & Mini Storage was so helpful!! I had an issue with my reservation (my own fault) and she helped me get it all sorted out. She is so friendly, and since I've had similar great experiences with her before, I specifically chose to rent here again. Glad I did!!
Ashley B.The drop off location was very accommodating and helpful with our afterhours drop off.
TRACEY B.Excellent experience. Great service. Very friendly.
Helen B.I had to drive a long ways to pick up my trailer because my desired trailer was not available in my area. It would be nice to get some type of discount.
EDGAR C.Mary was very friendly, and made everything easy.
ADAM B.Mary was helpful to the extreme, and went above and beyond to help me. Thank you, Mary!
Mark P.Mary was incredible! Super helpful, very informative, and incredibly friendly
COLE S.Friendly and equipment was ready when I arrived. The only issue that I have is not with the location, I made the reservation in Craig then had to drive 2 and a half hours to pick up the truck and trailer instead of a local uhaul location.
david M.Excellent customer service!!
Chip M.Very helpful
Frank A.Nothing!! Everything was effortless from start to finish
Joel S.After being jerked around by your scheduling office again (cancelled reservations, change of pickup locations, etc., MARY at this facility was your saving grace. Upon seeing how I had been misinformed, she took it upon herself to come in on her day off to ensure that I was able to depart for my trip on time. She was pleasant, efficient and a breath of fresh air after having been abused by your scheduling people. YOU NEED MORE PEOPLE LIKE HER!
STEVE L.Mary is so helpful and efficient. Will always go back to Mary! Thanks!
WESLEY A.excellent service. Made it very easy to take the trailer to this location. In and out within 5 minutes.
Michael B.Everything was Excellent
Chris T.The service was awesome and super friendly! Easy pickup and drop off.
Ben W.Awesome people! Mary is amazing, very friendly, super efficient professional and seriously knows trailers, hitches and tow vehicles! Absolutely will go back for moving and storage. Blessings
David L.Helpful and pleasant staff
Oliver H.My experience was very positive due to Mary at the U Haul facility in Gypsum Colorado. Very efficient, kind and funny woman.
Bonnie W.David made everything super easy. Thank you.
Mark T.Nothing!
Chris T.The only thing I didn't like was how much it ended up costing me. 286 for two days is outrageous!
Slyvia S.I returned my rental on a Monday (not a holiday) mid morning. Called the number in the gate. Was given verbal Instructions to get in and unhitch the unit. However I am older and my hands don't work. Luckily I had a friend with me and he was able to help. I would have never been able to to this myself. I was told someone would be there to help me. Good thing I had a friend with me to do uhauls job.
Sherrie S.Knowledgeable, quick and professional - everything you want with service. Merci.
Jason B.Even with Uhaul trying to charge me for a mileage overage when I was clearly below the approved mileage, Mary saw through the crap and didn't charge me. Unfortunately this whole uhaul experience has been awful. Even their attempt at a resolution falls short. I will be doing everything in my power to never give Uhaul a single dime again.
Andrew C.No sure you could. The lady was very helpful and pleasant to talk with. Very nice experience
Robert M.We found the online system confusing, and preferred to speak directly with staff at the pickup location. They were wonderful and made the process easy.
Daniel B.Mary was super helpful in checking us out.
Lawrence M.Nothing we can think of.
MICHAEL M.Had another great experience no issues
Matt B.Everything was good
Yafet A.Excellent service and communication!
Micheal S.Wonderful experience at drop off. Experienced, professional, and courteous attendant seemed to know much more about the operation of the trailer than the individual who connected it incorrectly at the pickup location. Photos taken at pickup indicated clearly that the knob was not tightened, leading to the accident, inconvenience, and added cost.
Anthony F.The women who assisted us was soo kind! She helped get us a better offer since we were going a little over 100 miles to move things to and from storage. I've used this location before while moving and will continue to do so the next time I move
Kyle T.Please put a usb direct connection in all of your vehicles. Lighter plugins are beyond old tech. Mary at this location is a star performer.
Charles P.