Everything went great! Very good customer service!
Angela D
Customer Reviews for Eagle Crest Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service, the person was fantastic and well versed with his job. I love the easy access to the location and I love how smooth it was with the process of getting a U-Haul rental. Thank you so much!
Emma NVery nice and friendly facility, the only issue I had was that the office didn't always have people during business hours and took multiple calls at different times of the day to actually get someone on the phone. It wasn't horrible, just a bit annoying at times, but other than that I definitely would use it again if needs arise.
MM W | Overall ExperienceDrop off was easy with the key drop box. Would rent again.
Heber AAmazing staff. Made sure I was taken care of.
Nathan SWindshield dirty, couldn’t connect with Bluetooth , drivers side windshield visor is broken
Dennis MEverything is good no need to improve.
HELAMAN BMy reservation was changed and the hours of the new location wasn’t expressly noted and my pick up time was before the office was open. The app worked well.
Bryan CDon’t use the Lifetime Auto Sales location in Orem, Utah
Christa PGreat in every way
Jose SYour computer system was down on a Saturday morning wasting an hour of my time.
Galen HI was charged a $15 fee that I selected no on during my reservation. Double check your paper work during pick up.
Matthew MThe Eagle Mountain location was basically brand new. Which isn't fair to compare. The staff "Steve" was super friendly and helpful.
Christopher SAfter dropping off the truck I was not able to return the truck in the app because the mileage was off. I then called customer service again and explained the situation. They said they would handle it and to just drop the keys in the box. Later that night I was charged $239 extra because according to the app I had driven 200+ miles and returned the truck with less gas even though I had put more gas in. I only drove 45 miles and returned the truck with more gas than it had when I picked it up yet I was charged for fuel and extra 200+ mileage because the app was wrong from the beginning. The app also wouldn’t let me upload photos. I called customer service yesterday for a fourth time and they said a manager would call me to resolve this issue but I still haven’t heard anything. So far, I have been charged over $400 to rent a truck for a few hours that I drove a total of 45 miles.
Zach WWe appreciate the good service.
DAVID H