Yes recommend
michael b
Customer Reviews for Eagle Rock Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Josh was very friendly and professional. He is a great representative for your company and we enjoyed the experience.
Bradley MAfter I drove 45 min to thier location they did not have the trailer I reserved. I had to drive another 25 mins to get one.
GREGORY BDiscussed my issue with no AC they gave me contact information of someone to speak too.
Julien JMy frustrations with this location aren't necessarily with the location, but instead using uhauls website at this location. The cell service there is very poor and you can't use the uhaul app (at least allowing your pictures and check-in to save and be uploaded later when you have connection). I spent a considerable amount of time, in the rain, retaking photos and trying to get them to upload before I just left.
Jeremy RVisited this location on the way in. They were nice and easy to deal with, but not open for a Saturday return, so self service for the drop off. Not a huge deal for me though.
Dennis SGreat business to work with. The entire transaction went perfectly. The Uhaul was clean and ready to go when we arrived. The people there are knowledgable and friendly. Fortement recommandé!
Dean MExcellent
DAVID MMake it easier to submit a claim when you have a blow out on Sunday and not wait 45 minutes for you to answer the phone and then several hours for your authorized representative. Called someone else and now you wont pay anything for the inferior tire that you had on your vehicle
Shelley NGreat to work with!!
Dean MEverything was great. Very friendly and helped attach the trailer to make sure everything was ready to go.
Steven DEasy peasy
Dean MAs expected and easy
Dean MGreat customer service!!
ROBERT SJust happy to find a truck,I am pleased with the agent very friendly an helpful I would certainly use this company again
Dennis AWe had trouble with cell phone in area
JOHN RNo one available at pick up/ we were late. No one available to check in equipment
Monte LAwesome customer service at this location. Very friendly and helpful
Shawn RFirst, I asked to return at a different facility. This facility is :19 minutes outside of town. Upon my return, nobody greeted me (just stared and waited for me to talk). I mentioned that I had a U-Haul to return and a guy said "you can drop it out there." Unfortunately, the trailer is slightly heavy for one person to remove in the mud in a downhill slope. It took me quite a while to get unhooked. I'm sure they got a kick out of watching. No return process, no real interest in the U-Haul customer in my opinion. I would not use this facility again, I'd rather drive it all the way back home empty.
Scott PNo comments. Dropped off after hours.
ANTHONY MNice people
Victoria SI ordered a 20 foot truck. My 24/7 reservation said one was available. I didn't get a call from U-Haul the day before so I stopped by the pickup location and rep said no 20 foot truck was available so got 26 foot truck same price. But had to drive over 300 miles and obviously used more gas and harder to maneuver in town. But can't blame pickup location only uhaul's logistics as a 20 foot truck was located 45 minutes away and I was told I had to go get it.
Milt SParked truck in lot that was unattended. Left keys in drop box.
Lawrence HI was told, park there or here, unhook it yourself as he walked away,,I will not go back to this location. ACtUALLY this exact same thing happened on the last trailer I rented and returned to Eureka Springs, AR. UHAUL has a problem in this area. San Antonio and Cibolo and Scott City are much better run.
Robert AThe equipment should probably be inspected inside, before being rented. Trailer had mud over entire floor.
David BThank you Josh
Don OGreat experience, very smooth rental experience
Johnny SWould only recomend for drop off. Person running it while pleasant and friendly, seemed like I was interrupting more important issues than receiving my return.
Lewis MRien
Penny GWell run business. Will use again
MICHAEL HMy experience with UHaul was very good.
Glenn BAll worked smith on trip to Tulsa and back
Josh VEverything was great, however it rained on us prior to unloading the truck and discovered that the cab leaks but the handle on the driver's side and somewhere over the upper level deck in the cargo area. Our stuff was not damage but wanted to make you aware for the next person.
KATHRYN FOwner needs to focus more on U haul and not just his car dealership.
MICHAEL MTerrible customer service Was more worried about selling a car than renting a u haul
Michael MGreat place and no problems. I have picked up trucks a few times from Shawn.
MARK SPerson debited my credit card account for additional days two days after I dropped the trailer off at their location. We turned it in two days prior to drop off date. I called U-Haul number when we dropped it off. Good thing I have an alert for expenses that are charged to my credit card. I called U-Haul immediately and they said they would credit my account. Thank you for doing that.
ANITA TGood service
John AGreat customer service! Appreciated how we were taken care of when location owner had to go out of town on the day of our rental. Thanks
Givan WI picked up before they were open. I was having trouble with the phone checkout. I called customer service. The girl didn't know what she was doing. She ended up with the driver as the purchaser,not me. She said she was going to get help from someone and ended up transferring me to someone who knew nothing about what was going on and expected me to start from the beginning again. VERY POOR SERVICE AND EXASPERATING.
David Dplace of business was closed on a saturday at 4pm when the business hours posted indicated open 9-5
Jessie TVery friendly and helpful
Brenda KKind & helpful would not change a thing. Really appreciated his friendliness.
Harvey B