Great experience
Larry M. | Expérience générale
Customer Reviews for Eagles Nest Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great facility
Deon B. | Expérience généraleGreat facility
JAMES M. | Expérience généraleGreat facility very accommodating and friendly staff
LINDSAY K. | Expérience généraleGreat location, stored my stuff for years and didn't have an issue
VERNA C. | Expérience généraleCheck equipment before renting. Not up to me to take care of a truck that had a flat befpre I even rented it. Didnt get any reimbursement. Was actually reprimanded for not calling Roadside to get it fixed "while I was sleeping". I was even shown where the spare tire was had I called Roadside MYSELF. So the truck with a flat before I even got the keys and was never told had an issue (oh, that was left to the guy on the road beside me miles fown the road) BECAME MY ISSUE TO FIX, not the management or owner? I, the person paying for the rental, was actually made to feel guilty for faulty truck and subsequent service. Wont be back.
CHRISTINE E.Rented for one month with no issues
Christine R. | Expérience généraleMonth to month lease, rented for one month only and didn't have to pay anything else
Timothy M. | Expérience généraleGreat facility and also great access hours
KATHRYN G. | Expérience généraleGreat secured and well maintained facility
LINDA B. | Expérience généraleGood price no issues
BRYAN W. | Expérience généraleEasy online rental
JUSTIN B. | Expérience généraleGreat people
Benjamin N. | Expérience généraleEasy one month rental no commitment
Megan D. | Expérience généraleGreat affordable unit, clean and easy to access.
Tao R. | Expérience généraleI was charged 14 $for "Safe Move," which I never requested. It may not have been this location, it could have been the lady on the phone that scheduled the appointed for pickup. No, I am not happy. I paid 20 $for a day, drove 8 miles -6,32 $, that plus their taxes and fees is all that I should have paid. I should not have paid the $ add 14 $that they added on without my knowledge.
MICHAEL H.Aaron was NOT helpful and friendly in helping us make arrangements with our POD shipping . Eagle nest manager was very helpful and friendly with every contact .
Jim B. | Expérience généraleGreat drive up access
Benjamin D. | Expérience généralePersonnel amical
TY E. | Expérience généraleConvenient location
Angel G. | Expérience généraleGreat access
ANDREW R. | Expérience généraledrop off was on the street in front of a storage facility. Worked fine
James E.Easy drive up access
Loren E. | Expérience généraleMonth lease and no issues
Bailey G. | Expérience généraleGreat Location
Jessica H. | Expérience généraleAwesome place and drive up access
Warren L. | Expérience généraleAwesome place and well kept had my unit for a year and never had issues
Katie M. | Expérience généraleGreat Service
Austin B. | Expérience généraleAwesome people and great location
TIMOTHY M. | Expérience généraleVery clean. Great service!
Aubrey P. | Expérience généraleGreat easy access to any unit.
Lynia L. | Expérience généraleAwesome people and great facility.
Gabriel D. | Expérience généraleGreat location
Andy Z. | Expérience généraleStaff if always helpful and friendly. The only problem I had is the entry gate keypad was a little difficult to reach drom inside my car. But the facility and staff were great.
Eric W. | Expérience généraleThe lady I dealt with was excellent and very helpful.
CHRISTIAN G.Awesome location and easy drive up access
Jayson T. | Expérience généraleGreat place to rent from
bill B.Great service and family owned
TRAVIS C. | Expérience généraleHad a 5X10 unit and kept my motorcycle there. Had no issues and was able to access it when I wanted to go out for a ride.
Steven P. | Expérience généralePerfect size unit, and easy drive up access
MATTHEW B. | Expérience généraleExcellent service à la clientèle
Katie B. | Expérience généraleMy upstairs unit was perfect it was cheaper then everywhere else and had no issues with access. Great place to store your stuff.
Chad S. | Expérience généraleHad a unit for years, these people are great to do business with.
JACQUELINE B. | Expérience généraleHad unit for a few months and it was great easy to pay and you always talk to someone that is on site. Great people.
JUSTIN B. | Expérience généraleRented a unit for one month only and had no issues moving out. Only 5 day notice to quit
Bonny M. | Expérience généraleGreat easy access and friendly staff
Joseph F. | Expérience généraleExcellent!
NICHOLE O.Our experience here over eight years was convenient and with easy access. I found Paul to be very relational
TED G. | Expérience généraleexpect to do everything yourself through the app, especially the return process. they don't tell you the size of the tank, so don't bother w/ returning it w/ the same amount of gas as when you started. uhaul's website makes it impossible to do the return process, so expect to call the 1800uhaul phone number, wait on hold for 10-15 minutes to have someone talk you through the process like you're an idiot, and get zero money back for returning it early. although i had my own insurance, i was never asked for proof of insurance and charged for it w/out my permission. there were marijuana crumbs in the truck. i will never use this location again
REBECCA M.Conveniently located and very well kept. Staff were friendly and responsive. Access can be a bit tight for a large truck, but overall a great place.
Monica M. | Expérience généraleRented a unit for one month only , had no issues. Only 5 days notice to quit and it is month to month.
SUSAN Q. | Expérience généraleTruck was vibrating on the highway...upon drop-off of the truck a guy clipping weeds came out of no where and asked, "how'd she drive?" Didn't help with anything or explain who he was. I had questions but did not feel comfortable asking this unapproachable seemingly random person as he did not introduce himself or ask us if we needed any assistance (which we did because this was a new experience for my frje d and myself)... I feel like I have been charged more than I should have. The pictures I uploaded of previous damage (that were NOT "already marked with a red X" or whatever) to the truck conveniently did NOT upload to the uhaul site...I re-took pictures immediately onto my phone and have them saved as I have a feeling something sketchy is going to come of this... I will never use Uhaul again. Will do whatever I can to borrow a friend's vehicle or go to fucking home depot.
Jordan W.Awesome service, rented this unit online and was able to do everything online and only required a 5 day notice to quit.
Andrew V. | Expérience généraleHad a unit here for years and never got a rate increase, and I only had to give 5 day notice to quit. Excellent service
DANI B. | Expérience généraleMade reservation at this facility and was contacted right away, great service.
Alissa W. | Expérience généraleNo long time commitment, had a unit for only one month. Great service and great location.
Sam Y. | Expérience généraleWe had a unit here for years for our business and it was great, never had an issue. Answer my request by email or phone all the time.
GLENN S. | Expérience généraleInitial reservation was with one of two UHaul locations on Nelson Road. That was NOT a "moving" experience to say the least. Erin at the UHaul/ storage place did an excellent job with damage control. Paul on Delaware street had the trailer. No problem with pickup, setup, and directions. Just great. UHaul reservations process was just awful and uncertain as to what was going on. Not a great customer experience.
HANS M.I had trouble getting connected to pick up the truck and your phone line took over 20 minutes to answer. Repeatedly saying your projected wait time is 5-10 minutes is extremely frustrating, especially when it's a flat-out lie.
Michael M.Thank you for a great space. easy communication!
Jose L. | Expérience généraleWe were there in number of units for 3 year they were completely accommodating Great experience. Tricia.
TRICIA W. | Expérience généraleThe location was fine. It was everything related to the uhaul online check-in and return system that was the issue. I could neither check-In nor return the truck on my phone. When I chatted with an agent, they said I needed to logout of uhaul and sign in on Chrome. I don't have chrome on my phone. The whole process was the most difficult renting experience I've had with uhaul thus far.
MICHAEL W.Had a unit for one month, no commitments and no issues, used it while moving. Great location I had a drive up and it was very convenient to load and unload.
DONALD L. | Expérience généraleHad a storage unit here for over a year during the pandemic, and I was very happy with the service and I never had an increase on my rent. Had to move out of state and moved out but I would totally recommend this place.
ALISON Z. | Expérience généraleI rented here for a while and never had an issue, super friendly people and they always answer the phone.
Kristin D. | Expérience généraleThis facility was well light and very secured. They have cameras recording 24/7 and manager onsite. I never had an issue and would return again when I need a storage,
Robin H. | Expérience généraleGreat facility, very friendly. You have to make appointment for the office but they are very fast and help you in any way. They also rent U-Haul trucks and that makes it so much easier when you are moving just dealing with one person and keeping it local.
Beau D. | Expérience généraleGood facility, well lit at night and easy to access during their hours of operation. Wish they were 24 hours but I understand why not.
Frederick K. | Expérience généraleIt feels a little weird reviewing a storage facility, but I liked them I guess? No problems, every interaction was handled with my convenience and time in mind, and whenever I needed something I just needed to make an appointment and someone was there to meet me at the agreed time. Very professional.
RACHEL M. | Expérience généraleI liked this storage location so much I was there almost every morning!
STEVE R. | Expérience généraleWe had no problems while we were here and the staff were always so friendly and nice whenever I saw them, especially Karla.
PAUL A. | Expérience généraleBest combination of convenience by being next to a main street and privacy by being out of the way
Holly R. | Expérience généraleThey offered a free 2nd month when we moved in, which really helped us out.
Waynda C. | Expérience généraleDidn't get his name but rep today was friendly and efficient, picking up truck was a breeze and online after hours drop off was just as easy.
Jeffrey S.Great facility and awesome people. I've rented in many places and I highly recommend any of the locations owned by this group. We moved from this location to another one that they own and we are happy with both.
NICK B. | Expérience généraleNice facility, staff is very accomodating.
TAMMY M. | Expérience généraleWe liked this storage company so much, we moved into their new facility
LAIRD M. | Expérience généraleIf you need storage rent from here!
CINDY F. | Expérience généraleMy unit was easy to find, clean when I moved in, and if I needed help someone was always available. Good business.
Michael B. | Expérience généraleHad 5 locations and it was great for our business.
Koko L. | Expérience généraleVery cooperative and helpful. Had scheduled rental through this location, but U-Haul changed pick up to another. The other location's employees was lackadaisical at best, but probably didn't give a dam. Eagle's Nest worked hard to help me.
JAMES L.Great place, very convenient. You speak to a person every time you call.
John C. | Expérience généraleCustomer service lady who I called for help on the return was rude, unhelpful, gave me attitude, and was no help at all. I give customer service reps a 0 because It was a horrible experience.
Devon E.The timing was tough--new years eve, as was my emergency situation that came up that same day but your staff, specifically Carla, made it happen. I am deeply grateful for her professionalism and top-notch customer service exactly when I needed it. Thank you, thank you, thank you!
Suzzanne P.Pretty disappointed that I had to pay an extra fee because I didn't have a smart phone. I don't think that was clearly explained when I was told the arrival time. Bad enough I forgot to put gas in it.
Joshua P.I got charged 100 extra for no reason.
Jerel C.The cab of the truck needs to be cleaned. The previous renters left muddy foot prints all over the floorboards. The interior needs a wipe down.
Jodene B.Très bien
Jennifer R.The app experience sucked - big time. I barely had enough connectivity to make it work, there was no explanation that I would have to do the rental this way, the woman on the phone (national) said "don't worry, that location is open by 7am" - a total lie. I won't be renting through U-Haul again.
Tony L.My UHaul contract stated I was supposed to return the equipment to one location, but upon arrival there, the staff said it needed to be returned at a different location. Very confusing, very inconvenient.
Michala D.The truck pulls to the right. It needs an alignment. The front passenger side tire is worn.
Alan W.I was told the truck I rented would be sufficient for hauling all of the contents of a two bedroom house. I had all of my stuff in storage. The truck was not large enough and we ended up having to make two trips from Fort Collins to Longmont. Unsatisfied with Uhaul for 1) not giving me correct location to pick up truck and 2) the truck was not large enough and had to make 2 trips.
Sandra H.Whom ever washed the U-Haul pickup left their footprints on the floor of the truck. I am not certain that is important. The young lady at Eagles Nest is wonderfully helpful. Keep her around. On a Saturday where the outside temperature was 100 degrees the Silverado's air conditioning worked very well. Remind U-Haul customers to bring their own Wipe Cleaners, made with ethyl alcohol, in order to protect themselves from the Covid-19 virus. How about a sign on the back of each U-Haul vehicle that says something like - "The operator is new to operating this vehicle. Please provide them appropriate consideration and distance."
ROGER H.My new online experience was super easy & Great 100 %. Thx
Mario W.First...advertising 19,95 a day, but charging over 100 $for 1 day is FALSE ADVERTISING! Next, the bed of the truck was filthy with mud and branches, I had to go wash it out. Finally, your App is the worst Ive ever seen...It continually crashes trying to load a picture or move to the next step. I never was able to complete anything via your App.
Danny W.I dropped my truck here and it was super easy. Of street parking.
KARLA N.Easy peasy! Thanks.
John S.Quick, easy transaction and quick email reply after drop off. Thanks
Thomas S.We were to return the truck by 2:00, got there at 1:30 and my wife went in to find out where I was to park the truck. Personel did not want to talk to my wife and only told her to put the keys in the drop box, so I went in and he said he would take care of it ( he would not leave his chair ) so we could not do a walk around the truck and he did the check in the next day. Charging us for another 24 hours and claiming damage to the insurance company.
Kenneth S.The customer service representative at this location was very proactive and let me know ahead of time that she might be busy and talked me through picking up the vehicle via the lockbox. It was a smooth process.
Dustin R.It was a smooth process and the customer support was on par!
Molly C.Simple, convenient process.??
chris E.Clean, secure storage, excellent location and staff.
Lynia L. | RéservationThe self log in was really cumbersome and annoying. Not sure I will ever use it again.
Jessica M.Eaglesnest Best U-Haul rental in town
GREG C.All details were taken care of perfectly
chris E.Quick and easy getting the truck.
Surendra M.Excellent, friendly staff. Made sure we had everything we needed.
Anders J.Make sure vehicle is clean. Have free insurance.
Cora J.Great storage facility!
Chris S. | RéservationGreat price & location
Krista M. | RéservationA family member rented a truck from a different location in the same city. I vowed that I would not rent from that location if I didn't have to. Eagles Nest was a breath of fresh air. From my original call and the reservation I made in person, to the call letting me know the truck was available early, I was pleasantly surprised by the great customer service. The truck was clean and in excellent condition. After hours drop off was quick and easy. I would recommend this location to anyone. Merci!
Andrea B.Very nice, easy and helpful. That is what we needed with this move. I would highly recommend!
teale Y.The process was very easy.
Eric T.Super nice people, I had no issues
Karla N.Previous renter had not returned the vehicle I had reserved. So the agent sent me to another location in town where I got the same sized truck, but also extended my time due to the issue. Both ladies were great and the time extension was VERY helpful.
Daniel J.Quick turnaround on truck so grateful to be able to rent one at the last minute so needed to sweep it out myself and throw out some trash in cab from previous renter. Not a problem.
Jane L.Very friendly!
Michelle S.Very friendly
Jody B.Inside cab needed cleaning But staff very customer oriented and friendly
clarissa M.Rien
Ian D.They we're real quick and made it easy. Great business.
Bernadette E.It took about 25 minutes to go through everything and get the van, and also to drop it off. Please set customers up for this expectation to allow for proper timing and such. It cut into almost an hour of the rental and moving time.
Briana T.Great Location and excellent service
Colby K.Very fast service and friendly people
Adrian T.Very friendly staff and fast service
Leslie T.Very friendly and helpful
JUAN R.Unit had several blemishes, dings & a small chip in the windshield that had ‘x's ‘ on them - but no way to log them .... do have photos of them & milage. Plastic lens on speedometer is cracked.
Mark S.The app is horrible to use. The place where we made the reservation was closed when we went to pick up, then you sent us to a place far from our home and we had to call again to get a different location for pick up. Whole thing was all bad and I will never do it again.
Amber S.Very easy access
JUSTIN S. | Premières impressionsGreat truck and great experience, very competitive price! Can't think of anything to recommend but I'll be back for my future needs. Merci!
Chris B.I visited a different location about 5 minutes prior to this, and felt the gentleman was rude and very sexist. I left and used the site to find this location. It was clean, and the lady working was VERY nice.
caree L.