Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Had 5 locations and it was great for our business.
Very cooperative and helpful. Had scheduled rental through this location, but U-Haul changed pick up to another. The other location's employees was lackadaisical at best, but probably didn't give a dam. Eagle's Nest worked hard to help me.
Will come back if I need storage again.
Great secured location, had no issues and would recommend this place to anyone
Great location
Got a unit here for short term, and people are super friendly and willing to help.
Staff accommodated me with a unit that was perfect for me, they took the time to make sure I got what I needed gave me different options at their multiple locations. They also rent Uhauls and got me a truck.
Great place, very convenient. You speak to a person every time you call.
Friendly people and convenient location. We had a big moving truck and had no problem driving in and out of the property.
Customer service lady who I called for help on the return was rude, unhelpful, gave me attitude, and was no help at all. I give customer service reps a 0 because It was a horrible experience.
The timing was tough--new years eve, as was my emergency situation that came up that same day but your staff, specifically Carla, made it happen. I am deeply grateful for her professionalism and top-notch customer service exactly when I needed it. Thank you, thank you, thank you!
I would suggest 24 hr acceass or at least 12pm cutoff..might make alot more buisness ..besides that pretty smooth transition .. Like the code in code out system..and help call button at new location was very helpful....thank u ..also they gave me credit from my other rental and applied toward my new one..very nice...
Locally owned business and always wanting to help.
Well maintained facility
Great location and friendly staff
I had a good experience at this facility. I appreciated the convenience and ease of renting as well as the fact that it can be contactless during these times.
Good prices and many storage options as well as moving trucks. Customer service was good as well. I was under a time crunch and they assured me the rental process would be quick and it was.
Good storage, no problems!
Eagles Nest is clean, secure and in a good location.
Hello Eagles Nest Storage, How did you know I move out? Anyway, all went well, and using your facility was VERY helpful in getting settled back into Longmont. Thanks! Al
Pretty disappointed that I had to pay an extra fee because I didn't have a smart phone. I don't think that was clearly explained when I was told the arrival time. Bad enough I forgot to put gas in it.
I got charged 100 extra for no reason.
The cab of the truck needs to be cleaned. The previous renters left muddy foot prints all over the floorboards. The interior needs a wipe down.
Very nice
The app experience sucked - big time. I barely had enough connectivity to make it work, there was no explanation that I would have to do the rental this way, the woman on the phone (national) said "don't worry, that location is open by 7am" - a total lie. I won't be renting through U-Haul again.
My UHaul contract stated I was supposed to return the equipment to one location, but upon arrival there, the staff said it needed to be returned at a different location. Very confusing, very inconvenient.
The truck pulls to the right. It needs an alignment. The front passenger side tire is worn.
I was told the truck I rented would be sufficient for hauling all of the contents of a two bedroom house. I had all of my stuff in storage. The truck was not large enough and we ended up having to make two trips from Fort Collins to Longmont. Unsatisfied with Uhaul for 1) not giving me correct location to pick up truck and 2) the truck was not large enough and had to make 2 trips.
Whom ever washed the U-Haul pickup left their footprints on the floor of the truck. I am not certain that is important. The young lady at Eagles Nest is wonderfully helpful. Keep her around. On a Saturday where the outside temperature was 100 degrees the Silverado's air conditioning worked very well. Remind U-Haul customers to bring their own Wipe Cleaners, made with ethyl alcohol, in order to protect themselves from the Covid-19 virus. How about a sign on the back of each U-Haul vehicle that says something like - "The operator is new to operating this vehicle. Please provide them appropriate consideration and distance."
My new online experience was super easy & Great 100%. Thx
First...advertising 19.95 a day, but charging over $100 for 1 day is FALSE ADVERTISING! Next, the bed of the truck was filthy with mud and branches, I had to go wash it out. Finally, your App is the worst Ive ever seen...It continually crashes trying to load a picture or move to the next step. I never was able to complete anything via your App.
I dropped my truck here and it was super easy. Of street parking.
Easy peasy! Thanks.
Quick, easy transaction and quick email reply after drop off. Thanks
We were to return the truck by 2:00, got there at 1:30 and my wife went in to find out where I was to park the truck. Personel did not want to talk to my wife and only told her to put the keys in the drop box, so I went in and he said he would take care of it ( he would not leave his chair ) so we could not do a walk around the truck and he did the check in the next day. Charging us for another 24 hours and claiming damage to the insurance company.
The customer service representative at this location was very proactive and let me know ahead of time that she might be busy and talked me through picking up the vehicle via the lockbox. It was a smooth process.
It was a smooth process and the customer support was on par!
I got a storage, it was exactly what I needed!
Simple, convenient process.??
I highly recommend Eagles Nest for storage and Uhaul rentals.
Clean, secure storage, excellent location and staff.
The self log in was really cumbersome and annoying. Not sure I will ever use it again.
Eaglesnest Best U-Haul rental in town
Excellent service!
Great!
All details were taken care of perfectly
I highly recommend Eagle's Nest!
Nice, clean storage facility!
Quick and easy getting the truck.
Great storage facility. Clean and well maintained.
Easy to work with ... safe space. Kept a very expensive car there for years, including during a very, very dangerous flood. Never regretted it.
Excellent, friendly staff. Made sure we had everything we needed.
Excellent service
Make sure vehicle is clean. Have free insurance.
Perfect!
Great storage facility!
Clean storage, great management!
Excellent storage place and great management!
Clean facility in a great location.
Very clean and excellent management! Highly recommend Eagles Nest Storage!
Great price & location
A family member rented a truck from a different location in the same city. I vowed that I would not rent from that location if I didn't have to. Eagles Nest was a breath of fresh air. From my original call and the reservation I made in person, to the call letting me know the truck was available early, I was pleasantly surprised by the great customer service. The truck was clean and in excellent condition. After hours drop off was quick and easy. I would recommend this location to anyone. Thanks!
Very nice, easy and helpful. That is what we needed with this move. I would highly recommend!
The process was very easy.
Super nice people, I had no issues
The gentleman running the facility is easy going and accommodating. He was very helpful and was quick, with a quick response time to a message given to his colleague to please call me.
Previous renter had not returned the vehicle I had reserved. So the agent sent me to another location in town where I got the same sized truck, but also extended my time due to the issue. Both ladies were great and the time extension was VERY helpful.
Quick turnaround on truck so grateful to be able to rent one at the last minute so needed to sweep it out myself and throw out some trash in cab from previous renter. Not a problem.
Very nice and understanding. Willing to work with me without questions.
Very friendly!
Very friendly
Inside cab needed cleaning But staff very customer oriented and friendly
Super duper
Very friendly and helpful staff at this facility, clean units and well secured. We are happy we chose Eagles nest, and would definitely recommend it.
Nothing
Everything was perfect. Thanks Eagles Nest Storage!
Nice people to work with you always get the manager on site instead of a call center
Friendly staff and they help you with all your moving needs.
Moved out of state and had my stuff in this facility till I was able to take it. Great people to work with.
No comment
They have multiple locations and find you something in your price range and close to you.
Had 2 units here for years till I moved out of state. They even helped me with my Uhaul reservation when moving out.
Small unit in the second floor are at a very good price
Needed a unit for a few months, this worked out great since they have month to month leases no long term commitment
Good price, but do have access hours from 6am to 10 pm not 24 hrs
Great location, used it for over 5 years and never had an issue
They we're real quick and made it easy. Great business.
It took about 25 minutes to go through everything and get the van, and also to drop it off. Please set customers up for this expectation to allow for proper timing and such. It cut into almost an hour of the rental and moving time.
Great Location and excellent service
Very fast service and friendly people
Very friendly staff and fast service
Very friendly and helpful
Unit had several blemishes, dings & a small chip in the windshield that had ‘x's ‘ on them - but no way to log them .... do have photos of them & milage. Plastic lens on speedometer is cracked.
The app is horrible to use. The place where we made the reservation was closed when we went to pick up, then you sent us to a place far from our home and we had to call again to get a different location for pick up. Whole thing was all bad and I will never do it again.
Very easy access
Great truck and great experience, very competitive price! Can't think of anything to recommend but I'll be back for my future needs. Thanks!
I visited a different location about 5 minutes prior to this, and felt the gentleman was rude and very sexist. I left and used the site to find this location. It was clean, and the lady working was VERY nice.
Why reserve anything!! Twice in one month and both times was a shit show. Getting a text/email the day b4 rental or day of saying... oh not only will you NOT get the truck size you wanted, but you won't get the time or location. So what is the damn point!!!! We had movers ready and everything ready.... but no!!!! Once again you guys screwed everything up!!! I won't ever use U-Haul again let alone refer anyone. When you say reserve a truck... that's what people think they are doing. So if you can't guarantee this then maybe just do first come first serve cause moving is stressful enough then to add U-Haul bs just sent us overboard. Very unhappy with how you guys run your show.
Quick. Efficient. Helpful.
Cab was dirty but customer service was excellent.
The trailer was heavy as shit, that or the brakes were dragging. My f250 powerstroke struggled with it when it handles a loaded 20 ft enclosed with ease.
We were charged $10 for insurance we didn't need. They did not ask if we wanted the coverage and my husband didn't notice it until he got home.
Everything was good. Carla at the facility was excellent. She provided excellent customer service. She put my needs first. She went beyond and above in helping me.
Very good experience
My pickup and return location was at 1545 Main St. in Longmont. Karla made the entire process easy and she was very helpful.
Excellent customer service. I highly recommend Eagles Nest.
The customer services was excellent thank you
The employee was very friendly. Great customer service.
The U-Haul website was not good. It kicked me out several times during the reservation process and never once did I get a confirmation by email. I had to log onto the website to see if there was indeed a reservation. The "rapid pick- up" option was terrible - no confirmation, rejected passwords, etc. Please get the website in shape.
It was after hours.
