Évaluations des clients East Bay Phillips 66

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de East Bay Phillips 66

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Dwight J. le

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Le client n'a pas laissé de commentaire.

Nefi M. le

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I did not get a final receipt, it seemed a little haphazard.

Darrin S. le

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Le client n'a pas laissé de commentaire.

John M. le

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Le client n'a pas laissé de commentaire.

Gavin S. le

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Le client n'a pas laissé de commentaire.

Lewis Y. le

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Le client n'a pas laissé de commentaire.

Keith E. le

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Le client n'a pas laissé de commentaire.

Todd m. le

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Le client n'a pas laissé de commentaire.

Dan M. le

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Le client n'a pas laissé de commentaire.

Shelly T. le

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This is the first time I rented a truck using the U-Haul Truck Share program. It was very easy, the rental went flawlessly, and I would happily use the program again for the next rental. I especially liked that I could turn in the truck on my schedule.

Brad N. le

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Pretty cramped site

Nicholas B. le

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The contract estimated gallons said 3/4 tank; however, the actual gas indication was slightly less than that; nevertheless the attendant said that's close enough / that's how we estimate, so I didn't worry...

Hunter P. le

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I don’t know what happened, but when I tried to drop off the truck, the website kept reloading so I couldn’t check the truck back in, it was really frustrating. Eventually I went inside and dropped the key off at the gas station according to the gas station attendant’s instructions.

Rebecca H. le

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Le client n'a pas laissé de commentaire.

Jon N. le

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Le client n'a pas laissé de commentaire.

Joseph C. le

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The pickup location was a gas station with a kid coming to meet me. He was late arriving and was not very well organized. This was not the location I had made the reservation through.

Maggie L K. le

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The man who helped us was amazing! (I wish I remembered his name!) The process was smooth, and we had no issues at all.

Timothy J. le

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Uhaul representative was 30 min late for the scheduled pickup. Worst place to pick up a Uhaul ever. Just use the real Uhaul dealership in Provo and skip out on this poorly run joint.

Bryce J. le

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Le client n'a pas laissé de commentaire.

Tryn M. le

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Le client n'a pas laissé de commentaire.

Timothy D. le

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My rental was not at the correct location. This was annoying.

Eric P. le

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I got the $14 insurance but was charged for the $28 insurance . We rented the truck for 24 hours , but we received a phone call asking us to bring it back sooner. They told us they would give us $20 off for bringing it back sooner but then charged more for the insurance. It was very annoying and unethical. I will not return to this location .

Terry H. le

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Le client n'a pas laissé de commentaire.

Levi S. le

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No one there to help Check out had to wait after they called someone.

ROLAND B. le

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The service was excellent>

jaime s. le

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I was told there was unlimited miles with my rental And at drop off I had to pay more because I went over my miles I returned the truck with more gas then I received the truck

Wyatt A. le

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Le client n'a pas laissé de commentaire.

Dean C. le

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The truck was dirty inside, cup holders and under the seats.

Ashley S. le

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Le client n'a pas laissé de commentaire.

TAMI B. le

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Very helpful location/people

Amanda T. le

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Le client n'a pas laissé de commentaire.

. le

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Le client n'a pas laissé de commentaire.

Mark S. le

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SUPER helpful personnel. The location isn't much, it's just a car wash, but it works!

Larry M. le

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Le client n'a pas laissé de commentaire.

Larry B. le

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Le client n'a pas laissé de commentaire.

MAXINE L. le

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Le client n'a pas laissé de commentaire.

STEVEN R. le

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Le client n'a pas laissé de commentaire.

CRAIG O. le

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Derek was very professional and helpful through the experience. Friendly staff, highly recommend!

Ted N. le

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I had used express checkout, then waited 10 minutes for some guy to show up only to find that the employee I first talked to could have just handed me the key since I was ready to go. Also I was told originally that I would be contacted the day before pickup but wasn't contacted until the day of and that's when I found that my pickup location was actually 20 minutes further away from my originally selected location.

brent A. le

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Le client n'a pas laissé de commentaire.

Hugh B. le

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Le client n'a pas laissé de commentaire.

DERRICK V. le

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Le client n'a pas laissé de commentaire.

Steve J. le

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Nice family owners. Easy to pickup, dolly was available and in good working condition. Easy dropoff with nice conversation with one of the family owners.

Kevin A. le

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Le client n'a pas laissé de commentaire.

Peter W. le

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Le client n'a pas laissé de commentaire.

HEIDI G. le

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Le client n'a pas laissé de commentaire.

Raymond C. le

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Le client n'a pas laissé de commentaire.

Elijah P. le

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The guy who checked out my vehicle failed to put the correct delivery location, which caused me a headache in trying to get it changed.

RANDALL S. le

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Le client n'a pas laissé de commentaire.

jeffery t. le

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Le client n'a pas laissé de commentaire.

Calon L. le

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The truck I received was fine, but the tow dolly was missing a key component that caused significant delays and took a long time to resolve.

susan m. le

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Le client n'a pas laissé de commentaire.

David V. le

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My location was changed without my permission, I was given less than 24 hours notice of the change and for the additional 6 miles out of my way, I was credited only 3 miles. I WILL NEVER USE UHAUL AGAIN.

Evelyn A. le

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A little strange to return a truck and drop keys in one bin and a receipt in another. We did not have a reciept to drop - so when we brought back the second truck - I wrote information on paper and dropped in box. We filled the gas to the appropriate mark and left them parked in stalls. Pretty easy.

Gregory A. le

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The worker at desk didn't seem sure about return procedures. I was uncomfortable that there wasn't an inspection to verify no damage to truck and that the gas tank was as full as needed to be. Had to guess where to park the truck.

Devin C. le

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Le client n'a pas laissé de commentaire.

RICHARD S. le

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Le client n'a pas laissé de commentaire.

John H. le

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Le client n'a pas laissé de commentaire.

Elizabeth B. le

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Le client n'a pas laissé de commentaire.

Elizabeth B. le

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Faster service

Stephen W. le

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The proprietor at this dealership is unprofessional. He showed up late for my "appointment", slap/dashed through the truck delivery without any instruction at all - (the Tow/Haul function does what exactly, etc.?). The truck cab was filthy, the windshield worse . . .

Holly U. le

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The person in charge of the equipment worked across the street...so you left your info with the gas station clerk.

Lance M. le

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Le client n'a pas laissé de commentaire.

Dustin B. le

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Astro was the best! He was willing to come in a bit earlier than pickup time to help me get a start on a busy day. Really appreciate his wonderful service!

karen b. le

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DO NOT guarantee your reservations!!

Tyler C. le

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Le client n'a pas laissé de commentaire.

Jerry P. le

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I set up a move that was on a critical time schedule involving a lot of people and no room for error. After I scheduled the truck on line, UHaul changed the place I was to pick up the truck, and said things that left me feeling insecure about whether this critical piece of equipment would be available when it was promised. I called UHaul and finally got a regional manager on the phone who knew what she was doing and seemed to have the authority and tools at her disposal to clarify and secure the situation. She was great, and she saved the day for me. In general the system of independent facilities with little authority to promise or confirm anything comes across as a bit flakey. Additionally their paperwork is time consuming and leaves the impression that they are anxious to protect UHaul and leave the customer vulnerable. The equipment when I finally got it was good and well maintained, and the lower bed of the truck made loading/unloading much easier than other equipment I have used.

irene p. le

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Did a very fine job.

Evan C. le

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When I dropped the truck off there wasn't a U-Haul rep to check everything in - or the workers there didn't understand what to do when someone returned a truck. Because of this, I was incorrectly charged the extra day/late fee when I actually turned the truck in on time.