This is a well kept storage facility.
Bill A. | Expérience générale
Customer Reviews for East Conway Self Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Our receipt showed, hand written, we were to return truck on 1/4/22 however it was not entered into computer that way. It said our drop off was 1/3/22 so we were charged $40 for an extra day. We could have dropped it off on 1/3/22 but thought we would do it in the morning of the 4th. So another $40 out the window 🤬. The woman was upset with us because she thought we left trash in the truck. It was not our trash and I told my husband not to touch it.
FRANK B.Great place to store items. Safe, secure and staff was always very helpful.
Susan R. | Expérience généraleEasy process and friendly staff
Fangge L.Very nice staff but vehicle not full of gas on pick up and frost all over windshield without a scraper in the vehicle. Drop off location and phone # on contract inaccurate and phone no longer in service
Thoraine L.This is NOT specific to the East Conway location but to UHaul generally: it would be good to have a little more room in the driver's compartment of the cargo vans. I'm 6' which is not especially tall and I was cramped. My knee was jammed against the side of the cabin and the steering wheel was rubbing my leg.
Christopher J.Excellent service à la clientèle. So nice to deal with professionals. Definitely will be back. Thanks
joe M.Make sure that the combination for the key box actually works so that that another customer does not have to wait an hour and a half for the location to open as I did. Also a few hidden charges made this an expensive option.
Roger G.Fast friendly service a nice modern truck that was easy to drive couldn't have asked for anything more!
John P.I also had an excellent experience dropping off with East Conway Self Storage. She was friendly, fun, and funny. We had a laugh about $4 because I went over the mileage allowed.
David E.none
Jody S.All was well taken care of...truck available & ready to go as promised & more than willing to accommodate additional time when necessary to complete the job!... Bridgette is always willing to make whatever accomodations needed to see things thru smoothly & Zach is always available to assist w/ help when needed! Kudos! A+ðŸ'ðŸ¼ðŸ˜
Allen D.It went great . Easy to rent and use.
James K.Truck was on-time & ready to roll!...needed some moving items that were unable to purchase online without 'shipping' & obviously having to wait for delivery arrival...several items were in-stock & available for me to purchase when I arrived for pick-up of equipment as needed!...and finally, had some hiccups when time to return equipment & Bridget went out of her way to make things right...Much appreciated & Kudos, Bridget! :) ðŸ‘ðŸ¼ðŸ˜Ž
A. D.Very satisfied
Raymond B.Faster check out! Part of getting it reserved ahead of time is to pick and go. Had to wait 20 minutes for someone to validate me! Come on that's what driver licenses are for.
Christopher J.Excellent and friendly drop location and storage.
RONALD S.Thank you it was an easy move
KELLIE JAY S.Outstanding, no improvements needed! Your representative was courteous, friendly, and very helpful. I will definitely come here for any future rentals.
Thomas C.Every interaction I've had at this facility has been positive and proactive. Would recommend to anyone!
Joan R.The person at the front desk was nice and the process was quick and easy. Truck wasn't wiped down inside at all but it was fine for what we needed it for. My only complaint is that there was 6 inches of ice on the hood..thankfully I had a snow brush/ice scraper in my vehicle to break that ice off with. However, there was also a 2 inch thick sheet of ice on the roof of the truck and we didn't have the proper tools to remove it. I drove behind my husband in my vehicle as he drove the truck in case the ice flew off...I didn't want it to hit any other cars. We planned to drive the truck to our home nearby and clean it off with our tools however before we could get there, half the sheet of ice flew off towards my car...which we figured would happen. We got home and cleared the rest of the ice off the roof before heading out on the road. Just something to keep in mind...when people are renting trucks, they aren't going to have on hand a ladder or tool to break up the ice and push it off the roof. That could have been a very bad situation on the road had we not taken those extra steps.
Ashley G.How can you rent a vehicle that is covered with snow (6+ inches) and complain to the customer that "so you want me to clean it off...how did you get here with your car? Didn't you have to clean it off to get here?" Only got a response when I had to threaten to walk away from the rental deal. The transaction took well over an hour with no other customers.
ROBERT H.drop off only. Originally had a storage location reserved here but cancelled well in advance. Yet day after original move in date still record an email saying I had a unit...
Jeff G.We rented a 20 foot uhaul. They called 2 days before to let us know that the could only find a 15 foot one within a 30 mile radius. It was fine for us but i can see how it might be inconvenient for someone who needs that specific one
Michael H.Best van I've ever rented too
Phyllis S.Gentleman who assisted us on pick up did an excellent job being both Covid conscious and providing personal service.
robert O.Make sure the truck you resurved is there when you pick it up. I had to traveled a hour and a half one way. It was a three hour round trip. Then we were able to move.
DENISE B.Bridget is a great asset to have as an employee. Knowledgeable personable helpful. . She can answer any questions you may have.....
Candace B.Great customer service, competent and polite-great experience.Bridget was awesome.
BRIAN T.Nothing. This is the cleanest, most organized, professional, office with the best customer service anyone could ask for.
Rebecca L.The worker could have told me the price and explained the cost of mileage and the reimbursement for the milage that was not used.
Leanne M.All good
Timothy H.I would only recommend this location because it's the only one around. Owner gave me a printed quote and very next week questioned where I got it. She did it. She quoted a truck size she then told me she doesn't have and nearly never did. In a struck of luck one came in. She is scattered on info and not friendly.
Shannon S.Strong cigarette smell in the van and the location I rented it through was not the pickup spot. The pick up location was about 6 miles away. Person I talked to when I picked up the van was very helpful
Joseph M.Everything was great. Bridget is so wonderful to work with. Merci.
Jacquelyn T.When you post that you are open 8-4 then you need to be open 8-4. Also, the phone number posted on your door is out of service.
Elaine S.Steady as you go! Great experience! Tony
Tony M.Everything was fine.
peter T.No problems. A very clean and orderly location
Edward S.Thank you Bridgett!
Lisa H.Speedy and efficient.
Christine S.Rien
Neal C.check-in time seemed to take a little to long
Rosemary L.I had a reservation for 8am. No one was in the office at 8am like the door said they opened. After calling the number 3 times I got a person and they said someone would be right down.(810am) They didn't show up until 830am and tried blaiming their phone for not waking them up, even though they said their phone was snoozed at 6am. The guy Zack was stumbling around and seemed hung over from the night before. He fumbled around and handed me keys and didn't even know where the truck was parked. I will never use that location ever again for any uhaul services.
Heather N.Mirrors weren't adjustable. East Conway Road site not properly marked on GPS. REAL PROBLEM WAS AMOUNT OF MILEAGE COVERED: 66 MILES IS BARELY ENOUGH TO GO BETWEEN THE 2 SITES!
Samuel H.Thank you to Bridget! Hi
Bob H.Great drop off and storage..!
Jane H.Very friendly and pleasant people.
Brian G.Very pleasant, courteous employees. Well maintained office and outside area. Clean and neat facility and equipment.
Joseph G.Bridgette is always very helpful and very efficient....
John M.Staff was very helpful
Michel G.Offer equipment that is available, dolly's, to be more specific. If you're offering someone a furniture dolly make sure you have one. Also, when you walk someone out with equipment, automatically load it for them, rather than waiting to be asked. A full tank upon pick up is also preferable. It's not easy to guess how much gas you need to refill in the tank.
SARAH M.They are always friendly, quick, and helpful!!
Cheri S.Checking truck for issues. Door on drivers side did not stay shut unless it was locked.
PAUL M.Always curtious.
Robert W.Change the after hours drop off. It was raining and late - and the last thing I wanted to do was go to the UHaul site and create a user name and password. So I called and waited more than 5 minutes to speak to a representative...only to be told I could simply drop the key into the box. Really? Why didn't the box have that simple instruction.
catherine S.Great site, with friendly and helpful resources.
Noreen H.Outstanding service,,,, keep the manager there
Mark A.Everything was great! Equipment clean and in good working order. The staff were kind, professional and helpful. I have rented from this location in the past and would again in the future. Merci.
HOLLY C.Friendly, helpful and very efficient.. and we were off quickly.. I would go back there again and certainly recommend to everyone I know Elizabeth
Elizabeth M.Very quick and friendly drop off
Jesse B.get off the phone quicker
john S.Received NO HELP hitching trailer up. Had to lift and attach by myself.
gretchen R.We have used this location a number of times over the past 9 years. They have been consistently professional, helpful and a pleasure to do business with. We have rented storage units, trucks and trailers and everything has been 110 %.
Gregory S.Great Place!
garret W.Very helpful and pleaseant.
Susan B. | Premières impressionsReserved climate controlled drive up, but none available. Given a second floor unit far from freight elevator and I have stair issues. If unit not available, shouldn`t able reserve.
Mary B. | Premières impressions