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Friendly and accommodating people and service.
How can you rent a vehicle that is covered with snow (6+ inches) and complain to the customer that "so you want me to clean it off...how did you get here with your car? Didn't you have to clean it off to get here?" Only got a response when I had to threaten to walk away from the rental deal. The transaction took well over an hour with no other customers.
I was very satisfied with the rental.
Thank you for excellent service.
drop off only. Originally had a storage location reserved here but cancelled well in advance. Yet day after original move in date still record an email saying I had a unit...
We rented a 20 foot uhaul. They called 2 days before to let us know that the could only find a 15 foot one within a 30 mile radius. It was fine for us but i can see how it might be inconvenient for someone who needs that specific one
Best van I've ever rented too
Gentleman who assisted us on pick up did an excellent job being both Covid conscious and providing personal service.
Make sure the truck you resurved is there when you pick it up. I had to traveled a hour and a half one way. It was a three hour round trip. Then we were able to move.
Bridget is a great asset to have as an employee. Knowledgeable personable helpful. . She can answer any questions you may have.....
Great customer service, competent and polite-great experience.Bridget was awesome.
Nothing. This is the cleanest, most organized, professional, office with the best customer service anyone could ask for.
The worker could have told me the price and explained the cost of mileage and the reimbursement for the milage that was not used.
All good
I would only recommend this location because it's the only one around. Owner gave me a printed quote and very next week questioned where I got it. She did it. She quoted a truck size she then told me she doesn't have and nearly never did. In a struck of luck one came in. She is scattered on info and not friendly.
I called the store office on Saturday and informed the desk clerk that I will not need the storage after all. Thank you. I cancelled the reservation.
Strong cigarette smell in the van and the location I rented it through was not the pickup spot. The pick up location was about 6 miles away. Person I talked to when I picked up the van was very helpful
Everything was great. Bridget is so wonderful to work with. Thank you.
When you post that you are open 8-4 then you need to be open 8-4. Also, the phone number posted on your door is out of service.
Steady as you go! Great experience! Tony
Everything was fine.
No problems. A very clean and orderly location
The experience was great. The woman I spoke to when I arrived was very helpful. The storage space was easy to get to.
Thank you Bridgett!
Speedy and efficient.
Nothing
check-in time seemed to take a little to long
I had a reservation for 8am. No one was in the office at 8am like the door said they opened. After calling the number 3 times I got a person and they said someone would be right down.(810am) They didn't show up until 830am and tried blaiming their phone for not waking them up, even though they said their phone was snoozed at 6am. The guy Zack was stumbling around and seemed hung over from the night before. He fumbled around and handed me keys and didn't even know where the truck was parked. I will never use that location ever again for any uhaul services.
Mirrors weren't adjustable. East Conway Road site not properly marked on GPS. REAL PROBLEM WAS AMOUNT OF MILEAGE COVERED: 66 MILES IS BARELY ENOUGH TO GO BETWEEN THE 2 SITES!
Thank you to Bridget! Hi
Great drop off and storage..!
Very friendly and pleasant people.
Very pleasant, courteous employees. Well maintained office and outside area. Clean and neat facility and equipment.
Bridgette is always very helpful and very efficient....
Staff was very helpful
Offer equipment that is available, dolly's, to be more specific. If you're offering someone a furniture dolly make sure you have one. Also, when you walk someone out with equipment, automatically load it for them, rather than waiting to be asked. A full tank upon pick up is also preferable. It's not easy to guess how much gas you need to refill in the tank.
They are always friendly, quick, and helpful!!
Checking truck for issues. Door on drivers side did not stay shut unless it was locked.
Always curtious.
Change the after hours drop off. It was raining and late - and the last thing I wanted to do was go to the UHaul site and create a user name and password. So I called and waited more than 5 minutes to speak to a representative...only to be told I could simply drop the key into the box. Really? Why didn't the box have that simple instruction.
Great site, with friendly and helpful resources.
Outstanding service,,,, keep the manager there
Everything was great! Equipment clean and in good working order. The staff were kind, professional and helpful. I have rented from this location in the past and would again in the future. Thank you!
Storage unit was clean and easy to get to. However, the handle was frozen to the ground and it took us 25 mins to chip away at the ice to get it free to open it the first time.
Friendly, helpful and very efficient.. and we were off quickly.. I would go back there again and certainly recommend to everyone I know Elizabeth
Rented small indoor climate-controlled unit. Facility was very clean and modern. 24h access was important and never a problem. Bridget was kind and professional and gladly received packages for me.
Convenient location, easily accessible
Very quick and friendly drop off
get off the phone quicker
Received NO HELP hitching trailer up. Had to lift and attach by myself.
I was very happy with the employees the convenience of getting in and out. The only thing I was not happy about was the mice that got in the unit. As I had mouse droppings everywhere.
We have used this location a number of times over the past 9 years. They have been consistently professional, helpful and a pleasure to do business with. We have rented storage units, trucks and trailers and everything has been 110%.
Great Place!
Great Crew
The woman who checked me in and out was wonderful.
Staff could not be improved they are great
The experience was perfect. No problems at all.
Boy did this cab ever smell like stale cigarette smoke!
I would recommend, but staff, who were friendly and accommodating, need more reps using the computer system to get more fluent. Thanks.
For such a long truck, it handled very well.
well, we saw the add that stated we would receive a free u-haul rental with the rental of a storage unit we rented a storage unit but did not receive credit for a free u-haul rental ? should we receive credit for the u-haul rental ? please advise. thank you
However I was told the mile per gallon was 15 cents and was charged 99 cents ??
I had to drive over 100 miles from my location in Southern NH to Center Conway NH then back to Barrington NH where I needed the trailer for a pick up and drive to Pa. It was the only location that had a 5 x 8 trailer in NH. Uhaul needs to do a better job making sure there is suffecient equpment available with in a reasonable distance. The lady at the storage location was very helpful.
Truck wasn't swept out
I will never ever recommend U-Haul to anybody as a matter fact I will tell them not to use Uhaul. my trailer leaked on my collection of records. Would have been nice if we were told right from the beginning at the office that they leak. it towed like awful and I couldn't even get my $60 deposit back when I got to wear my drop off site was. now I have $60 pending out there in the middle of nowhere and I'm on a tight budget because I just moved. I would've been better off to get rid of all my things and just start Overnew than ever towing one of your trailers again!!!!
Nothing at this time I was satisfied with every one that was involved thank you so much
Every time we rent a u-haul from this location there is a problem with their internet service, very frustrating for customers to have to wait for computer to load(took 30 minutes)in order to pick up a truck etc.( we weren't the only customers that have seen this on numerous occasions) otherwise customer service was great. Zach was very helpful!
The UHaul App for smartphones is useless!!! I was able to complete the return process only by using my iPad tablet.
Wonderful
Very helpful and pleaseant.
Reserved climate controlled drive up, but none available. Given a second floor unit far from freight elevator and I have stair issues. If unit not available, shouldn`t able reserve.
Clean and easily accessible.
