Customer Reviews for East Conway Self Storage
(U-Haul Neighborhood Dealer)

Évaluation :

1

Mobile check in and pick up was a nightmare. In my group of three people with different cell phone carriers, none of us had good cell reception so it took a very long time. Maybe wifi should be made available. The dolly I reserved was not in the truck, so we had to find it inside the office, which was not made clear. Because it took so long to check in, I was nearly late returning the truck and did not have time to refill the gas. Check in was the most stressful part of moving.

Évaluation :

5

Get the final invoice correct so it matches the given receipt. My final invoice was 147 over the original receipt

Évaluation :

2

I have rented twice from this location. Prior to going I filled out the online forms including- credit card, emergency contact, drivers license etc.i come with the printed page in my hand with reservation number. But when I arrive I have to do it with the woman there all over again

Évaluation :

5

Great folks. Easy to deal with.

Évaluation :

5

Well done

Évaluation :

5

I'll be back next season!

Évaluation :

5

I’ve used this facility several times and have always been very satisfied.

Évaluation :

1

My belongings got mold all over them even though it was a climate controlled storage unit. It made my life very difficult because I get asthma attacks and have a lung disease from mold. I found out that the humidity was not controlled. Molds grow in more humid climates. It was a nightmare. The Manager told me that I was the only person with a mold problem which I found hard to believe. Perhaps other people do not notice it becasue they are not allergic. The building stairway and hallways are very dirty and need to be vacuumed.

Évaluation :

5

Mobile app would not recognize my rental. Had to use website.

Évaluation :

5

Only needed to move out due to circumstances. A great facility and staff super helpful and very friendly. Will re-use again in the summer. Waukeela

Évaluation :

5

The rental we reserved was not there so we had to get a smaller size. The engine light was on and it vibrated badly at around 40. The guy was really nice that worked there

Évaluation :

5

Used both their climate controlled and regular storage units for years. Very pleased with their service.

Évaluation :

1

The facility and staff were fine. After notifying in advance of my monthly payment that I would be vacating in one week, they proceeded to take the monthly fee and would not pro rate the charges after move out just 5 days into the month. I should have only been charged for one week! This is poor policy practice and why I would only recommend this facility to others with caution. There are to many options in this area to practice unfair policies. Taking payment without services is just wrong and bad business practice!

Évaluation :

5

Regarding the last review question, I would not recommend U-Haul at all based on your underhanded fuel policy. I rented a truck with 3/8ths of fuel and replenished the tank accordingly or at least I thought I did. At check in I was short by 2 gallons. As you know the fuel gauge only shows fuel capacity in 1/4 increments. To refill what I used is simply impossible to gauge using 1/4 markers. And if I fill beyond the 3/8ths marker there is no credit. Why not change your fuel policy and do what rental car companies do: simply keep the fuel tanks full when renting and let the customer fill it back up when done. Instead you are simply ripping off consumers nationwide with your retarded fuel policy. I will not be renting nor recommending U Haul until you change your fuel policy. This isn't about money but simple honest ethical business practice.

Évaluation :

4

Battery died on the 15 foot truck just while loading….there are so many automatic lights that stay on it needed a jumpstart. Also after two hours of loading I ran the engine for 25 minutes to charge up battery but the automatic lights on drained it over the course of four hours…I believe the truck batteries should be changed at least every 4 years or do in this cold climate…….how often do you put a new one in because this battery draining event caused unnecessary customer stress!!

Évaluation :

5

Elevator was often broken.

Évaluation :

5

Improve the online check in process, I spent 15 minutes trying and ultimately failing, to check the truck in upon return. It never let me access my record! I had been warned that this might be the case but didn't believe at the time that would be true.

Évaluation :

3

The vehicle had significant scrapes on sides that were not marked.

Évaluation :

5

Perfect... attendant was helpful, courteous and very pleasant. If I need another truck rental, I would consider none other than U-Haul.

Évaluation :

5

Bridgett was very polite and helpful. Excellent service à la clientèle

Évaluation :

5

I have been with this storage facility since 2010! Always friendly and helpful. Always felt my belongings were secure and well looked after. The day I moved my belongings out was an emotional day. I have become homeless due to the housing crisis in the Conway area and had been living with family for the last 10 months on the west coast. I left everything I owned in that storage locker and drive across the country last September. Wednesday, I had one day to empty my 10x10 storage unit of everything I had left in the world and hit the road the next day for what I hope will be my next home. The staff there were so kind and helpful. I truly felt that they cared how I was and made sure I had the best day possible. I was loading the truck all by myself at first and they allowed me to use a hand truck to help. The gentleman who worked there, I believe his name is Lee, came by and checked on me a few times. Finally a friend showed up to help me and I got it all loaded. I didn't have a broom and needed to come back later to sweep out the unit. I was covered in dirt and bruises all over from the day. When I went to the office to tell them I'll come back, Lee was there, and without hesitation, he told the staff that he would like to sweep my unit for me. I started crying. It was such a stressful day and he offered his help. That gesture brought me to tears. I will recommend East Conway Self Storage to anyone that needs a place. Wonderful facilities, amazing and thoughtful staff! Thank you for 12 years of keeping what's special to me, safe.

Évaluation :

5

No complaints. We were treated very well there and will be back when winter comes. Thank you guys..

Évaluation :

5

No issues here!

Évaluation :

3

Not much room for after hour returns

Évaluation :

4

Clean the windshield for better viewing. Inside glass looked like hands were rubbed across the glass. Steering wheel was really dirty. I did a wipe down before i drove it.

Évaluation :

5

I am very happy to have chosen this facility. The communication and service was excellent. Will definitely be storing here again next season.

Évaluation :

5

Great conditions, very accessible and very clean!!

Évaluation :

5

This is a well kept storage facility.

Évaluation :

3

Our receipt showed, hand written, we were to return truck on 1/4/22 however it was not entered into computer that way. It said our drop off was 1/3/22 so we were charged $40 for an extra day. We could have dropped it off on 1/3/22 but thought we would do it in the morning of the 4th. So another $40 out the window 郎. The woman was upset with us because she thought we left trash in the truck. It was not our trash and I told my husband not to touch it.

Évaluation :

5

Great place to store items. Safe, secure and staff was always very helpful.

Évaluation :

5

Easy process and friendly staff

Évaluation :

3

Very nice staff but vehicle not full of gas on pick up and frost all over windshield without a scraper in the vehicle. Drop off location and phone # on contract inaccurate and phone no longer in service

Évaluation :

5

Bridgett was very polite and courteous. She did a great job. I will rent again next year because of her.

Évaluation :

5

This is NOT specific to the East Conway location but to UHaul generally: it would be good to have a little more room in the driver's compartment of the cargo vans. I'm 6' which is not especially tall and I was cramped. My knee was jammed against the side of the cabin and the steering wheel was rubbing my leg.

Évaluation :

5

I used East Conway Self Storage for a number of years and always found it well maintained, access was easy even in the middle of a true NH winter! Whenever I needed to go the the office the staff were friendly and helpful.

Évaluation :

5

I have used this facility in the past and will certainly use them again if needed. They are helpful & friendly at all times and I have enjoyed working with them. thanx,tricia

Évaluation :

5

Staff was wonderful. She was always friendly and helpful and answered all my questions.

Évaluation :

5

Excellent service à la clientèle. So nice to deal with professionals. Definitely will be back. Thanks

Évaluation :

3

Make sure that the combination for the key box actually works so that that another customer does not have to wait an hour and a half for the location to open as I did. Also a few hidden charges made this an expensive option.

Évaluation :

5

Fast friendly service a nice modern truck that was easy to drive couldn’t have asked for anything more!

Évaluation :

5

We were very satisfied with this unit.

Évaluation :

5

I also had an excellent experience dropping off with East Conway Self Storage. She was friendly, fun, and funny. We had a laugh about $4 because I went over the mileage allowed.

Évaluation :

5

none

Évaluation :

5

All was well taken care of...truck available & ready to go as promised & more than willing to accommodate additional time when necessary to complete the job!... Bridgette is always willing to make whatever accomodations needed to see things thru smoothly & Zach is always available to assist w/ help when needed! Kudos! A+

Évaluation :

5

Wonderful facility and great customer service. Merci.

Évaluation :

5

We had a wonderful experience with this company . They were very professional and very helpful . We have had other storage units and this has been the best experience we have ever had . I would definitely recommend this facility to anyone . Dale McMahan

Évaluation :

5

It went great . Easy to rent and use.

Évaluation :

5

I answered yes to lighting and cleanliness. One light was out in the one corridor the whole 9 months I rented even though it was reported. Dead mice were in one corridor for several weeks. I would suggest a weekly walk though just to check for some basic things that I mentioned. Thanks for all your positive help and convenience in setting up my payments.

Évaluation :

5

Truck was on-time & ready to roll!...needed some moving items that were unable to purchase online without 'shipping' & obviously having to wait for delivery arrival...several items were in-stock & available for me to purchase when I arrived for pick-up of equipment as needed!...and finally, had some hiccups when time to return equipment & Bridget went out of her way to make things right...Much appreciated & Kudos, Bridget! :) 👍🏼😎

Évaluation :

5

Very satisfied

Évaluation :

4

Faster check out! Part of getting it reserved ahead of time is to pick and go. Had to wait 20 minutes for someone to validate me! Come on that's what driver licenses are for.

Évaluation :

5

Great U-Haul storage facility. Outstanding customer service. I had indoor temp controlled and outdoor unit. Both dry, clean, and very well maintained for all season access.

Évaluation :

5

Excellent and friendly drop location and storage.

Évaluation :

4

Thank you it was an easy move

Évaluation :

5

This facility is extremely well-run: it is clean and well maintained, its prices/billing policies reasonable and all employees are extremely friendly. Je la recommande fortement.

Évaluation :

5

Always too much sand for my liking. It all blew into the unit and got all over everything

Évaluation :

5

Outstanding, no improvements needed! Your representative was courteous, friendly, and very helpful. I will definitely come here for any future rentals.

Évaluation :

5

Every interaction I've had at this facility has been positive and proactive. Would recommend to anyone!

Évaluation :

5

Office staff extremely friendly, knowledgeable and helpful. Facility is clean and well cared for. Great job!!!

Évaluation :

5

The only thing I would make sure of is that the snow is taken away from the bottom of doors. Other than that it was great.

Évaluation :

5

Bridget is GREAT to work with. You can access your storage unit at any time. We rented two climate controlled units. Our clothing, furniture, etc. stayed clean and free of bugs and rodents. We were on a monthly automatic bill pay, which was convenient and received paperless monthly statements.

Évaluation :

5

Merci

Évaluation :

5

Awesome organized place for storage A++

Évaluation :

3

The person at the front desk was nice and the process was quick and easy. Truck wasn't wiped down inside at all but it was fine for what we needed it for. My only complaint is that there was 6 inches of ice on the hood..thankfully I had a snow brush/ice scraper in my vehicle to break that ice off with. However, there was also a 2 inch thick sheet of ice on the roof of the truck and we didn't have the proper tools to remove it. I drove behind my husband in my vehicle as he drove the truck in case the ice flew off...I didn't want it to hit any other cars. We planned to drive the truck to our home nearby and clean it off with our tools however before we could get there, half the sheet of ice flew off towards my car...which we figured would happen. We got home and cleared the rest of the ice off the roof before heading out on the road. Just something to keep in mind...when people are renting trucks, they aren't going to have on hand a ladder or tool to break up the ice and push it off the roof. That could have been a very bad situation on the road had we not taken those extra steps.

Évaluation :

5

Thanks again for everything keep up the awesome work

Évaluation :

5

Friendly and accommodating people and service.

Évaluation :

1

How can you rent a vehicle that is covered with snow (6+ inches) and complain to the customer that "so you want me to clean it off...how did you get here with your car? Didn't you have to clean it off to get here?" Only got a response when I had to threaten to walk away from the rental deal. The transaction took well over an hour with no other customers.

Évaluation :

5

I was very satisfied with the rental.

Évaluation :

5

Thank you for excellent service.

Évaluation :

4

drop off only. Originally had a storage location reserved here but cancelled well in advance. Yet day after original move in date still record an email saying I had a unit...

Évaluation :

5

We rented a 20 foot uhaul. They called 2 days before to let us know that the could only find a 15 foot one within a 30 mile radius. It was fine for us but i can see how it might be inconvenient for someone who needs that specific one

Évaluation :

5

Best van I've ever rented too

Évaluation :

5

Gentleman who assisted us on pick up did an excellent job being both Covid conscious and providing personal service.

Évaluation :

1

Make sure the truck you resurved is there when you pick it up. I had to traveled a hour and a half one way. It was a three hour round trip. Then we were able to move.

Évaluation :

5

Bridget is a great asset to have as an employee. Knowledgeable personable helpful. . She can answer any questions you may have.....

Évaluation :

5

Great customer service, competent and polite-great experience.Bridget was awesome.

Évaluation :

5

Nothing. This is the cleanest, most organized, professional, office with the best customer service anyone could ask for.

Évaluation :

4

The worker could have told me the price and explained the cost of mileage and the reimbursement for the milage that was not used.

Évaluation :

4

All good

Évaluation :

2

I would only recommend this location because it's the only one around. Owner gave me a printed quote and very next week questioned where I got it. She did it. She quoted a truck size she then told me she doesn't have and nearly never did. In a struck of luck one came in. She is scattered on info and not friendly.

Évaluation :

5

I called the store office on Saturday and informed the desk clerk that I will not need the storage after all. Thank you. I cancelled the reservation.

Évaluation :

4

Strong cigarette smell in the van and the location I rented it through was not the pickup spot. The pick up location was about 6 miles away. Person I talked to when I picked up the van was very helpful

Évaluation :

5

Everything was great. Bridget is so wonderful to work with. Merci.

Évaluation :

3

When you post that you are open 8-4 then you need to be open 8-4. Also, the phone number posted on your door is out of service.

Évaluation :

5

Steady as you go! Great experience! Tony

Évaluation :

5

Everything was fine.

Évaluation :

5

No problems. A very clean and orderly location

Évaluation :

5

The experience was great. The woman I spoke to when I arrived was very helpful. The storage space was easy to get to.

Évaluation :

5

Thank you Bridgett!

Évaluation :

5

Speedy and efficient.

Évaluation :

5

Rien

Évaluation :

5

check-in time seemed to take a little to long

Évaluation :

4

Storage unit was clean and easy to get to. However, the handle was frozen to the ground and it took us 25 mins to chip away at the ice to get it free to open it the first time.

Évaluation :

5

Rented small indoor climate-controlled unit. Facility was very clean and modern. 24h access was important and never a problem. Bridget was kind and professional and gladly received packages for me.

Évaluation :

5

Convenient location, easily accessible

Évaluation :

4

I was very happy with the employees the convenience of getting in and out. The only thing I was not happy about was the mice that got in the unit. As I had mouse droppings everywhere.

Évaluation :

1

Facility refused to honor 1 month free storage offer that was part of my trailer rental after telling on the phone that they would. False advertising. I am requesting a credit.

Évaluation :

1

Conway Storage was GREAT!UHaul AND their CSRs were incompetent and FREE Storage was misleading!This w problems picking up truck lead to massconfusion during our move!I`ll NEVER use UHaul again!

Évaluation :

5

Wonderful

Évaluation :

3

Very helpful and pleaseant.

Évaluation :

4

Very friendly

Évaluation :

2

ok

Évaluation :

3

I wish they had told me about the additional 1 time charge of $10 and about the possibility of insurance when I made the initial call.

Évaluation :

5

Very clean, very professional yet relaxed staff, 24 hour access with locked gates are all desirable. They executed on all fronts.

Évaluation :

5

Great experience we got there and the storage unit we reserved was to small so we asked to switch to a bigger unit... It was hassel free and easy

Évaluation :

5

Bridget was awesome to work with! I know that my things are safe at this facility, I rented a uhaul making my move that much easier! A great clean space that I would plan to use again

Évaluation :

5

Got exactly what I wanted, staff was great.

Évaluation :

3

Reserved climate controlled drive up, but none available. Given a second floor unit far from freight elevator and I have stair issues. If unit not available, shouldn`t able reserve.

Évaluation :

4

polite, quick and fast

Évaluation :

2

No one was there to check in. Went else where due to I was paying movers

Évaluation :

5

Clean and easily accessible.

Évaluation :

3

Did not use because of change of plans. Called the facility and they said they will cancel my reservation. Please refund my money. Merci

Évaluation :

3

Allowed refund for larger space

Évaluation :

4

Nice, Clean rental

Évaluation :

4

like to say that this service at first was very covenant. I had only one issue and that was the storage facility had no record of my reservation. I had to call the storage facility 3 times.