Customer Reviews for East Nashville Self Storage
(U-Haul Neighborhood Dealer)

Évaluation :

3

I'll start with the good--the customer service representative at this location was extremely professional and courteous. He was honest and handled my rental in a very efficient way. For the bad--this location was in an area that felt unsafe. When dropping off, my wife was yelled at by a person walking through the parking lot; when I dropped the vehicle off, I was met by a panhandler that came up within 10 feet of me. The UHaul store had few items for purchase--I was looking for a mattress bag, the only ones available were in twin size. I also indicated that I wanted to rent a furniture dolly on my rental request form--there was only a tiny dolly available that was of no use to me. The vehicle itself, a 15-foot box truck, reeked of cigarette smoke. The cup holders were filthy with ashes and other grimy substances. The steering wheel had a "stickiness" to it. Mechanically, the engine seemed to whine heavily when accelerating and getting onto highway. It did not give me confidence that the truck was safe to operate. In summary, the customer service rep handled the rental smoothly and professionally, but the vehicle was terrible.

Évaluation :

5

I was pleased with the customer service and equipment. This is my "go to" branch for trucks.

Évaluation :

4

En oficinas más serca no tenían disponibles pero todo bien el servicio al cliente fue expetacular

Évaluation :

5

I could not obtain my vehicle due to being provide the wrong lock code. Very frustrating, but the customer service after made up for it! They added extra time, and miles to make amends. It was very much appreciated as it did alter my travel plans.

Évaluation :

2

When reserving my truck in advance, I wish I had been informed about all of the steps I would have to complete when picking it up/dropping it off on a weekend. Confusing instructions, not knowing I was required to download the app until I was on site, having to take pictures and enter information including coming up with a personal reference, etc. in the pouring rain. My truck had low tire pressure upon pick up, no one was working there to help, and I had no way to check the current mileage which I was required to note in the pick-up form. Overall, a frustrating and stressful process when at other locations, all I've really had to do is grab the keys.

Évaluation :

5

The cars are always great and the employees there, they are amazing!

Évaluation :

1

Vehicle was filthy, had 2 miles left on the tank, almost ran out of gas getting to a gas station after picking it up. The truck sounded like it was going to die at any moment because it had 115k miles on it. The seat belt was broken and didn't work. I would not recommend.

Évaluation :

2

The share 24/7 pickup my truck was not smooth and there was not a way for us to check in online or through the app. I had to call customer service where I was on the phone for 45 minutes. Due to this I was late to the appointment and returning the truck

Évaluation :

3

The before hours check-in process was very confusing. There is no documentation or instructions of what I would need to do upon checking out the device. Like having two IDs and having available references. Luckily, I brought those, but I brought those for a different reason on that particular effort. Also there is no dolly in the truck. Luckily I didn't need one.

Évaluation :

5

The van was really dirty and full of blood stains and dog hairs

Évaluation :

4

I have a question about how charges are calculated. I was charged in advance based on a mileage estimate of 1081 miles. However, the actual miles driven were well under 1000. I was told at the drop off location that if I had driven more than allowed miles (1081) I would be charged extra but no refund or adjustment is due if the miles driven were less than the estimate. Can you clarify that policy? It doesn't seem right. Thanks

Évaluation :

5

Very easy, fast and as expected. Staff was professional and friendly.

Évaluation :

3

I got 2 receipts one for the initial charge with estimated mileage, the next one Initial charge with actual mileage I'm waiting gon the bank to see if I was charged twice, if the first one was canceled and I was only charged once, then it was a good experience, if I was charged twice I will pursue legal action

Évaluation :

5

Great experience. I don't remember his name, but The gentleman at the counter was very professional and helpful. He thanked me for choosing U-Haul, which meant a lot to me as a customer. I would definitely go back to this location. Merci encore.

Évaluation :

1

The U-Haul application is very poor Ann difficult to use after returning the truck it makes you take several pictures to verify the truck is not damaged which is fine then after multiple attempts to upload the app freezes and makes you start over. After spending an hour trying this I gave up. The truck also did not have the furniture dolly I rented in it and I still son it have a refund after complaining live person sending email and calling again. It is very frustrating. Bring back live people that work at a location instead of the application garbage that doesn't work. When ending from a live location I could have said where is the dolly I reserved but the app can't produce the dolly for me so I have to drive away without it.

Évaluation :

3

Confirm accurate fuel levels prior to paperwork. Clean vehicles before renting to new customers.

Évaluation :

4

Excellent

Évaluation :

5

They was helpful

Évaluation :

1

Too many hidden fees and surprises.

Évaluation :

3

U-Haul did not provide me with a mobile device pickup. I had to wait an hour and a half to check in manually. I got ten dollars off but my entire move schedule was disrupted. They only offered me 45 extra minutes of time with the truck. When I called and requested an extra thirty minute before our drop off time, due to the fact that we had to redo our entire moving day schedule, U-Haul customer support agreed to extend my time with no charge. But I was charged an additional 26 dollars today for my late drop off. I'm incredibly frustrated and dissatisfied.

Évaluation :

4

I just wished that the folks would come out and inspect the moving truck so I can be assured there is no surprises. Thankfully there was none and I can understand in the heat of the day, it is best to check the truck when it is cooler. Thank you UHaul.

Évaluation :

2

The vehicle had no air conditioning. The AC blew hot air. Not cold air.

Évaluation :

5

Realmente es un excelente lugar, el personal muy amable y dispuesto a ayudar. Yo hablo español así que ellos no tuvieron problema en usar el traductor. Recomiendo ir a este lugar 100 %

Évaluation :

5

the inside of the cab was dirty … i spoke to the guy no big deal he said just leave it as good as i found it.

Évaluation :

5

The man at the counter was personable and professional. Service was efficient. Truck was fine.

Évaluation :

1

Make sure your vehicles are street-legal. The brake lights were not working and I had to get a replacement at a different location.

Évaluation :

3

Inform the customer about the transaction. Improve customer services dialogue. The agent did discuss with me about the process , checking the truck , or the features.

Évaluation :

3

This was just the closest u-Haul place from our move. They were closed when we dropped off the truck so didn't interact with anyone.

Évaluation :

4

The truck cab was incredibly smelly. The odor was so overwhelming that I had to thoroughly spray it with Lysol to continue driving.

Évaluation :

5

The only problem I ran into was that the gas tank was only a quarter full when I picked it up. If there was a way to ensure the truck tank was full upon pickup, that would be the most helpful!

Évaluation :

5

Keep improving and keep your business going

Évaluation :

2

You charged me a cleaning fee of $25. That is ridiculous considering the condition that it was given to me in. I have pictures of how it was when I picked it up if you would like to see. I also made it very aware in the return process that I paid for a dozen moving blankets and only received 2 blankets which was not sufficient more what I paid for. I'm not happy on on this end and definitely want to see a refund coming back for both. I don't believe you should charge a cleaning fee if you're not even going to clean it before renting! That's called a scam! Also verify you supply the right equipment before charging for it. I will not be using the mobile services ever again.

Évaluation :

5

Rear door left open and had junk inside. Moving blankets got wet from open door.

Évaluation :

2

Make sure the staff inspects the truck before sending it out on the road. The truck was filthy in the cab and the back. Truck was completely out of gas, gas light was on. Tires were under inflated. Truck smelled like a dirty cigar. 1st leg of the trip the truck was pulling hard to the right, pulled over to get fuel and noticed the threads were showing on both tires. Had to get new tires. They knew I was making a 1500 mile journey but still put me in a truck that was not even remotely ready for the road.

Évaluation :

3

When i got into the truck there were cigarette butts and tobacco everywhere. An alcoholic beverage in the cup holder and a half eaten sandwich on the floor.

Évaluation :

3

Make sure the reserved vehicle is available at pickup time

Évaluation :

1

I have rented three U-Hauls and I seem to keep acquiring charges from the first rental!!! I've received misinformation from the front desk employees, and they do a very poor job at resolving issues. I've had to speak with customer service at least 5 times in 3 weeks!!! This is ridiculous!!!

Évaluation :

5

Thanks

Évaluation :

2

Get some help with customer, also did not tell me insurance was mandatory, I have full coverage

Évaluation :

5

Getting advice on the drive a routes to avoid based off pot hold on the road. A rear view camera, lights on the bottom of the uhaul so I can see the lines in the road when it's raining. More lights on top of the U-Haul's to drive better at night for roads with poor lighting. Save me time on returning the uhaul by having a contact with storage locations , employ more truck drivers so they can give more helpful advice for being cross state travels an share conmen sense road etiquette to have with 18 wheeler truck drivers

Évaluation :

2

Please inform us for missing equipment before coming to pick it up. The location was missing a furniture dolly and furniture pads. Which made our move much tougher. The track was dirty and had cigarette bits on the floor. We were not given instructions verbally about fuel grade and so on. In general it was a good concept, and the move was quite quick. It would've been much better to have the ordered equipment.

Évaluation :

2

The gentleman I spoke with upon entering for return. Was insistent upon my leaving the rental without it being properly checked in after I asked specifically for it to be done. He told me upon entering to leave the keys in a bowl and it would be done prior to his shift end. He did end up doing as requested but not without a poor attitude. The store was empty and I was disturbing his texting. It's hard to find good help but it's important to when expecting to retain customers.

Évaluation :

5

Key was sticking in the ignition throughout the rental, making it difficult to remove and lengthening surgery he amount of time I needed to spend at ops.

Évaluation :

5

Loved my experience ! Excellent customer service

Évaluation :

2

The truck was not cleaned; there were sunflower seeds on the floor and dirty cupholder. The gas tank was 1/4.

Évaluation :

1

Very old truck wasn’t on half a tank and charges keep getting added to my card

Évaluation :

4

With drop off they need to give customers something that they have received the vehicle, had to wait over a day for email that vehicle was returned. Doesn't need to be the actual receipt but something so customer knows that they aren't being charged for another day .

Évaluation :

4

Cargo van was not cleaned at all at time of rental. Interior and exterior, including the windshield, were very dirty. Interior had a bad smell, like a pet had been in the van.

Évaluation :

5

Thanks for working with me in my time of need!

Évaluation :

4

No problems with this location. As with your reservation service they messed up again as it happened last year around end of October!! Yall got to do better and maybe care a little more about customer service!! No one cared about the mess up last year and no one really cared about it this go round either. It gets old!! Your company being convenient isn't cutting it for me anymore!! Looks like after this time I am willing to spend more for less convenience and take my business to a competitor. Again, no issues with this location or the staff here or at the Fessler location just the people on the phone taking reservations.

Évaluation :

4

There was a miscommunication when checking out where I didn't realize the key on the key ring was not for the padlock put on the back of the moving truck, so I had to drive back across town to get the lock removed before I could start loading it at my 1st location.

Évaluation :

5

Easy peasy!

Évaluation :

2

We were given the uhaul and there was trash inside as well as clothes from the previous user. Vehicle was not cleaned up and multiple doors had sensor issues.

Évaluation :

2

Every time I drove the van it beeped with two dashboard warning indicators. The first was low tire pressure. One tire had 58lbs air pressure and the other three had 61lbs. The second alert was for the rear right door ajar. I checked and firmly closed the door every time I drove the van but the warning always appeared. I returned the van after driving 52 miles but was charged for 100 miles. I had to call U-Haul for a refund. This location is very convenient but my past two rentals from with location have not been checking in properly.

Évaluation :

5

Drop off was very quick and easy. Just what you need.

Évaluation :

1

The uhaul information online was all wrong such as the mileage and wouldn't let us properly check in. We had to make multiple calls in order to get the truck and file several reports. The entirety of the equipment was also missing from the truck. Because of the incorrect online information, we also could not complete the online return and had to deal with an individual inside. We were not comped for the missing equipment and I will never rent a uhaul this way again.

Évaluation :

3

After hours drop off. Easy.

Évaluation :

5

Clean-out trash and tobacco items left in the cab before renting to next customer. Otherwise, everything was great.

Évaluation :

5

Excellent customer service all the way around!