Le client n'a pas laissé de commentaire.Douglas B.
Customer Reviews for East Nashville Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Nashville, TN 37206
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au sam : 9h30 am à 4h30 pm
- Dim : 11h30 am à 3h30 pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
If you are doing the mobile app pick up out of hours, be prepared for extra time to go through all the process. You will need to provide the names and numbers of 2 contacts a that Uhaul will call to confirm, or a copy of your passport or lease/ mortgage agreement. Which naturally I didn't carry with me to a Uhaul parking lot for use when my contacts weren't available to pick up their phones. So just prep your contact people so they know to answer or bring along that paperwork. Steve, at the location, was super helpful when I'd gone in the previous day with a couple of questions.danielle F.
Le client n'a pas laissé de commentaire.Jamie T.
Le client n'a pas laissé de commentaire.George J.
Online check out crashed several times due to maintenance of the website or in one occasion it said high volume. I had to repeat the process multiple times. Took me about 50 minutes to check out.Austin V.
Le client n'a pas laissé de commentaire.Jerry L.
Continue to engage the Customers with the Professional, Courteous and Accommodating attitude, that I experienced at the 800 Main Street, Nashville, TN 37206!!!!Ruth M.
Le client n'a pas laissé de commentaire.Breana C.
I had a hole in the roof of my uhaul and it got my belongings wet, some ruined.DANIELLE V.
The guy who rented it to me was super cool! 10/10 would use them again.HANNAH S.
Le client n'a pas laissé de commentaire.Ronald R.
Le client n'a pas laissé de commentaire.CANDICE M.
Le client n'a pas laissé de commentaire.Daniel J.
I was not able to get the pick up truck I had reserved. It seems there was only one and it had a busted gate handle. There were plenty of trucks but not enough pick up trucks to get a functioning one. After I left, I wondered why the employee didn't try to see if there was a pick up at another location - there are at least two other locations in Gallatin Pike. The employees were pleasant and accomodating, but I would rather have had the pick up!STEVEN G.
Representative made note of my trouble with the gear shift.Brenda H.
I returned my truck at 5PM on Friday 4/16 and found the location closed and unmanned. The website indicated that this location was open until 7PM. While this location had multiple trucks, it was a storage facility. I had several questions that I wanted to get some help but could not.Ken P.
Let's actually have the items in a customers order and not send them on a two hour goose chase to find a furniture dolly. I ordered four, was told a location had two, after waiting an hour that new location told me that the other was an idiot and they didn't have any, thankfully the second store they called had one(had to wait for a call back) then had to go 30 minutes out of my way to finally get one. I placed this order a week ago. CHECK IT. I lost two hours on a move and got screwed by you. I couldn't complete my move because of it.TIMOTHY A.
The rep was understanding And knew exactly which product I needed for the jobDAMIEN S.
No improvement neededKELLY M.
Unsafe area with no attendant onsite.Danielle S.
Le client n'a pas laissé de commentaire.Candace H.
Le client n'a pas laissé de commentaire.LARRY U.
People were very polite, courteous, and professional! Very helpful too!KIRBY S.
Le client n'a pas laissé de commentaire.Andrew B.
Le client n'a pas laissé de commentaire.Kyle F.
Le client n'a pas laissé de commentaire.Jennifer W.
Le client n'a pas laissé de commentaire.Claire J.
The process for rental and return was seamless. However, the inside of the truck around the cupholders, console, dash and the front windows were dirty. I have high expectations of cleanliness and sterilization of companies I use during Covid and this was a miss. When returning the truck I wanted to leave feedback that they needed to clean it up but there was not way to do that without the system wanting to charge me a cleaning fee for something that was from a previous renter. If I need to use a truck again I would because of the convenience but maybe there is a way to leave feedback on the condition, other than the pictures of the dirty console that I took before renting.Jared H.
Le client n'a pas laissé de commentaire.Beverly G.
Le client n'a pas laissé de commentaire.Andrew B.
Le client n'a pas laissé de commentaire.Sarah K.
Train storage companies that lease your vehicles to offer roadside assistance. I was offered collision insurance but not roadside. I was stranded in mud with a uhaul and I had to pay out of pocket to get the truck pulled out by a wrecker company. I will never use uhaul again.... BEWARE rent at your own expense.Kimberly S.
Le client n'a pas laissé de commentaire.Jasmin B.
No one assisted unlatching the trailer. They had me place it on inclined area and it nearly rolled over curb into traffic on major road. When I advised manager if this he replied sarcastically â€œwell did it in end up one road?â€KEVIN W.
Excellent service à la clientèleCHRISTOPH D.
My experience was amazing! I will forever be with uhaul !KRYSTAL N.
excellent customer service, in and out and back again without any delay. solidAdam B.
Your app was extremely slow to checkout with. You need to fix that.David E.
The customer service I received here was absolutely amazing . Thank you again so much !Jasmine B.
I was charged for three gallons of fuel and a 25 $cleaning charge for a six hour rental. I only drove the truck for a TOTAL OF SIX miles. How is it even possible that I used 3,6 gallons of fuel? Also, I returned the vehicle in the same condition I received it. The cab smelled.of smoke when I got it and the floor was wet, so actually I returned it in better condition. The attendant at East Nashville Storage did not inspect the vehicle when I returned it, so I was unpleasantly surprised by this charge. Will be taking my business elsewhere (like Home Depot) for local rentals in future.Jennifer P.
The original rate on website said 675 $. We arrived at 3:00pm to pick up the rental, and our rate was jacked up to 874 $!!! The attendee said it was because we were late? Our scheduled pick up was for 1:30p? I did not read in the rental online documents that there would be any additional fees if picked an one hour and a half after scheduled time. In fact, the registration had been cancelled and the attendee said that it had been done by UHAUL. He also was very impatient and could offer no explanations as to the almost 200 $increase of now 874 $? I explained that we had a delayed flight and he was not listening or trying to help. I request that 199 $be refunded to my credit card account, under the circumstances. You may call me for any further explanation. If I do not hear back from you, Thank you. (432)349-9228Letticia M.
Le client n'a pas laissé de commentaire.Chris W.
Eli was super helpful at the counter. Thanks for looking my life easier!Matthew H.
We found out that my reservation was cancelled for some reason when we arrived. The man working there made a call and got us a truck quickly.Marnee R.
Complete darkness in parking lot and no directions to help at site.James B.
Le client n'a pas laissé de commentaire.STANLEY MICHAEL J.
Le client n'a pas laissé de commentaire.MARK Z.
Le client n'a pas laissé de commentaire.Alexa D.
Le client n'a pas laissé de commentaire.Ronald E.
Le client n'a pas laissé de commentaire.Jeffrey T.
I use this facility for my Uhaul AND storage needs and they're the best. Clean, efficient, friendly, and Covid safe!Samuel M.
Le client n'a pas laissé de commentaire.Oscar S.
I was pleased w my interaction at the location but was extremely disappointed my van used to cater a wedding was very dirty inside & out! In the age of COVID that is No Bueno! ðŸ¤¨Cristina S.
Le client n'a pas laissé de commentaire.Carlton C.
Great job... and easy pick upDonald G.
Nothing! Please tell the gentleman who called me the evening before I picked up that I appreciated his call ahead of time!Andrew W.
I booked a pickup truck based on location, availability and PRICE. When I arrived to pick up the vehicle I was told that local management required me to pay an ADDITIONAL 25,00 $ in CDW Coverage. This was not budgeted for and was a very disrespectful way to communicate a fee when the booking was made the day before. I would have gone elsewhere if I could have, but I had planned around this booking. I will not recommend this location. As a customer I think it is a fair expectation to be communicated all fees and expenses at the time of booking. I would have booked elsewhere had I been told there would be an additional fee at this location.Courtney W.
Le client n'a pas laissé de commentaire.Lisa L.
I was made to pay a 25 $insurance fee because the van was new, after I made this reservation over the phone and it was not mentioned. Also could not checking in virtually, in fact, it said my appt got moved to the next morning, the only saving grace was the guy inside working late who could get me checked in. So I got over charged, and almost did not get to pick up my furniture because your systems are bad. feel free to call me to hear more.Natalie H.
Le client n'a pas laissé de commentaire.Timothy C.
Le client n'a pas laissé de commentaire.James L.
The check-in/check out process was seamless and easy. The equipment was in proper working order. I appreciated the ease of this rental process.Justin K.
I was told to drop my keys in the â€œdrop boxâ€, but could not find one. When I called the phone number on the door no one answered. I had to wait outside for 15 minutes until the employee at this location came back from a break just to drop my keys.Brian A.
Steve, at the East Nashville location, was polite, attentive, helpful, and insightful. His attitude made me happy that I chose this location. I would like to suggest making the back gate accessible to pedestrians. I live nearby but on the backside of the property; it would be helpful to be able to enter/exit the back gate by foot or wheelchair.Jonathan L.
Staff is also extremely professional and personable.Judith B.
Everything went smooth.Michael C.
Le client n'a pas laissé de commentaire.Michael C.
Very easy and helpful drop off.David D.
Not over charge them for fuel!!!!LATEEKA B.
Le client n'a pas laissé de commentaire.Jason S.
Le client n'a pas laissé de commentaire.Timothy F.
This is the best UHaul location in Nashville. They take care of everything. The manager goes way beyond to make it hassle-free.ANNA T.
Le client n'a pas laissé de commentaire.Hunter L.
Great perdon helped usbpick outcwhat we needed and gave all infiration we wiuld need. Great giykatrina C.
Not rent a trailer that is not hooked up properly. Also the lights did not work. The salesman said the f word as he was lifting the trailer. This was in front of myself and my son. Highly unprofessional!!Burgin C.
The key drop off needs to be identified better. Spent 29 minutes looking for a box. I love the idea of a a lot in the garage door just could t see it at night.Brian K.
Fuel was not at the level they said it would be at and then charged entire tank of gas when I returned. Unfair business practiceBradley E.
the app didn't work so i had to keep truck for an extra dayIyen F.
Was not provided any instructions or walk thru. Worker was way too casual and joking and didnt wear a mask even though it is mandated in this county for covid. Did not give all paid for supplies and had to go back.STEPHANIE V.
Le client n'a pas laissé de commentaire.Greg M.
The only issue was I forgot to check to ensure the extra items I rented were in the uhaul- they were not. No big deal, I drove back up to the location and the item was provided for me by Steve! Thanks man!Alexis T.
My reservation was lost. Also, we were promised a 15 foot truck and received 10 foot. Lastly, we were told if we returned truck to Knoxville within 24 hours, we would receive one day rate. We did that and were NOT given one day rate.Jenna A.
Your customer service agents were excellentJeannine H.
Le client n'a pas laissé de commentaire.Carter D.
Le client n'a pas laissé de commentaire.Dwayne J.
a more user friendly app.RANDALL B.
The Uhaul was very dirty upon pick up. There was leftover trash from the person before in the front seat and cup holder. I tried to add multiple photos but the website would only let me add one. The bed of the Uhaul was also very filthy. It needed to be swept out several times before we could use it. I've used Uhaul multiple times, and I've never had an issue like this. It was very disappointing.Amanda K.
Le client n'a pas laissé de commentaire.James P.
Customer service was superb! Efficient, friendly, and professional.Jana I.
Le client n'a pas laissé de commentaire.Trey J.
Took 30 minutes for my information to be reviewed on the website and for me to be given the code to the lockbox for the key. Website kept crashing when trying to upload photos. Couldn't go through the truck return process due to website malfunctioning. I will never ever recommend doing a mobile truck pickup to anyone nor will I ever do it again. Steve who worked inside at East Nashville Storage was a savior and helped me out greatly.Joelynn F.
The 24/7 key dropoff box was locked away inaccessible inside East Nashville storage. Today, I think, was my last Uhaul experience for this lifetime.Daniel B.
Le client n'a pas laissé de commentaire.Brian W.
Le client n'a pas laissé de commentaire.Duane C.
Le client n'a pas laissé de commentaire.Russell L.
Le client n'a pas laissé de commentaire.Joel L.
I have no complaints. Service was excellent.phyllis P.
Le client n'a pas laissé de commentaire.ALBERT G.
Facility had a rude employee. Truck had muddy/dirty cab. When I got to my destination, and opened the back of the truck, it was in worse than the condition of the cab. I swept the back out 3 times, including once when I was finished. I called once I cleaned the truck, initially, to complain. I moved. The facility was closed when I arrived. I was charged 25,00 $ for cleaning the vehicle by the website. I answered the question about was the truck clean for another family honestly. I said 'no'. I feel I shouldn't be responsible for the lack of cleanliness of the truck when I got it. I have been on the phone for an hour waiting to speak to a customer service rep. Two people answered the phone, and told me it wasn't their department. I called 'Customer Service'. What department do they work for? I didn't think any company could have worse customer service than AT&T. Congratulations Uhaul! You now have the worst customer service I have ever dealt with. Finally got someone who could help. She said someone would contact me in 2-3 business days. Thanks! That's helpful, not.Russell A.