Customer Reviews for East Nashville Self Storage
(Concessionnaire U-Haul dans le voisinage)

778 évaluations

800 Main St   Nashville, TN 37206

(615) 226-8741

Heures d'ouverture de l'établissement

  • Lun au sam : 9h30 am à 4h pm
  • Dim : 11h30 am à 3h30 pm
Heures d'ouverture spéciales
  • 5/30/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(615) 226-8741

800 Main St
Nashville, TN 37206

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au sam : 9h30 am à 4h pm
  • Dim : 11h30 am à 3h30 pm
Heures d'ouverture spéciales
  • 5/30/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

The guy at the register was condescending

Ryan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wilma D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT H. 
Évaluation :
1

I dropped off my auto transport at 4pm on 5/19 and the man at the front desk said i could leave and he would check me in. I then was charged an after hours fee.

Molly C. 
Évaluation :
5

So VERY thankful, grateful for Steve and Eli for the customer service they have offered not just for business but as family friendly environment. 👍👍😊😊 Thanks Steve and Eli 💕💕

LaQuita P. 
Évaluation :
5

Steve was friendly and fast. Check in and out process was easy

Sheri S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad B. 
Évaluation :
5

I had reserved 3 moving pallets. When I arrived they stated they didn't have them. We were on a tight schedule and didn't have time to look for them at other locations. This was a big inconvenience. The people at the store apologized and blamed it on Uhaul..

Wes W. 
Évaluation :
1

Better customer attentive customer service and follow through when equipment is returned. I had the most horrifying experience and will never use the Main Street location in Nashville, if using U-haul again at all. My friends warned me to use Lowes or Home Depot. U-haul was more familiar to me. So I went with it. I truly regret that decision. After returning the truck on time in person to a live person as agreed, I charged for an extra day, late fee, not returning a dollie and a deposit, upward of $200 for a 24 hour rental. Wow!!! Still waiting on a refund all because someone failed to do their job. "My rep was in his cell phone the entire time." Never Again!!!

Cynthia L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jualetha P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth R. 
Évaluation :
2

I was appreciative of the availability, but the return process was very misleading and cost me more money. I was able to have the truck back BEFORE the time listed on my reservation, but the walk-through was never complete. I wasn't informed that I was required to do it, since I handed the keys to an actual person and it wasn't until I realized I had never been issued a receipt, that the return process was in fact NEVER done (which how could I because the keys had been turned in at this point),, making the truck "late" though it had been brought back 2 hours before the time given. It was more than aggravating and just unprofessional, to be honest.

Rebekah G. 
Évaluation :
4

Online drop off after hours but the attendant the next was was great and helpful

Olenka S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claire L. 
Évaluation :
2

Overnight security might be a good idea for this location. The parking lot felt unsafe both during the day and even more so during the evening.

Claire T. 
Évaluation :
1

The hours are not helpful for someone who is trying to make the most of a moving day. I was not able to tell that the reservation had not been made in the way that allows you to do the 24/7 pick up. All together it took us 70minutes to get the truck and I got charged $25 extra dollars for insurance I didn't want or need.

Sondra V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DANIELLE C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gregory K. 
Évaluation :
1

They left me with a half tank left than they said and I am being charged 75 for it fuck you

John H. 
Évaluation :
2

Got overcharged by Uhaul once again. I will never ever use you again

Cade C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dianne B. 
Évaluation :
3

Very sketchy area

Sydney G. 
Évaluation :
5

All was good

Raymond P. 
Évaluation :
3

We dropped it off after hours.

Chris S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sarah S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amelia B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samuel J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nola D. 
Évaluation :
5

Really appreciated how fast it was to recieve the truck needed. I was on a tight schedule and the receptionist was quick to help. Overall seemed like a nice location and I would recommend this place to others.

Marisol G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Adrian Y. 
Évaluation :
5

Eli, the person who was working the facility when I picked up and dropped off, is a keeper. Great young man.

GS R. 
Évaluation :
5

The staff was super friendly and helpful. It was a very easy and smooth rental. Will definitely rent from them again.

Joseph S. 
Évaluation :
5

Ok. These people are very kind! This is how Nashville is suppose to be! Thank y'all! They also have a good sense of humor. Gem of a place. I would actually go out of my way to rent from them in the future. Couldn't be cooler customer service.

MARY M. 
Évaluation :
5

The facility was happy to change the truck assigned when I noticed front facia damage.

David P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlin R. 
Évaluation :
3

I was harassed by a homeless man here and made to feel very unsafe. Thankful for the man working at the U-Haul center who got the man to leave me alone. But still.

Sydney Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrick J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steven L. 
Évaluation :
5

The people inside were amazing. Your automated self check-in was an absolute time-wasting, contrived pile of horseshit.

JAMES M. 
Évaluation :
2

Let all charges be known and understood before hand

Eric P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tuguldur C. 
Évaluation :
5

The front desk employee did a great job! It was very busy and he handled it all with ease.

Jessica S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jed I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Logan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katharine D. 
Évaluation :
2

I made an appointment for 3 hours 8:30-11:30 a week in advance. The Thursday before I received a confirmation of that time. Then, the Friday before that time was moved and shortened. When I called to ask they claimed “they didn't know what happened” Nothing was done to alleviate this time constraint (discount, refund, etc.) The office was short staffed and communication was poor.

Lauren P. 
Évaluation :
3

I can't comment much about this place because when we dropped the truck off before 5:00 P.M the location was closed, However we dialed the number that was on the contract and the lady that answered was very helpful.

Saeid S. 
Évaluation :
4

Aucun

Jordan C. 
Évaluation :
3

There was a fast food bag in my rental. Which leads me to believe it wasn't cleared out.

Nikolaus J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raukaya A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

faith S. 
Évaluation :
4

Professional and helpful service.

mike M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connor O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gilles O. 
Évaluation :
3

For the second time, the trailer was not at the location that uhaul told us it would be at. Both times had to travel 40 km to the next location

Ruth K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Troy W. 
Évaluation :
1

Incompetent and inconsiderate people. They don't consider the equipment customers rent a priority. They are really the dumbest people I've ever met.

David M. 
Évaluation :
5

The truck we used had more than 100 000 miles on it, so it was working hard to make it up hills.... but all was fine for us.

Michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea M. 
Évaluation :
5

The Guys at front desk were so helpful and the location was perfect as well.

Sarah G. 
Évaluation :
5

Excellent Staff...very helpful and upbeat (which seems rare anymore).

Orlo H. 
Évaluation :
5

Friendly staff!!

Ashley M. 
Évaluation :
1

Clerk could not have been less interested in customer service. Clearly did not want to be there. Gave me a key and said your truck is parked on the front lot. Bring it back and I'll put pads and dolly in it. This is not a safe part of town. I'm walking out to where I see a dozen or so 15' trucks and NO IDEA which one is mine. I have to open the contract on my phone to get the tag #. Truck was FILTHY inside and out. He advised there was a 1/4 tank of gas. The gauge was well below 1/4 tank (please see picture). There was writing in the lower lefthand corner of the windshield with maybe a wax pencil. Something I would expect to see to indicate maintenance or some other issue needed attn. Worst part was directly in my line of vision. Absolutely AWFUL!

Emily M. 
Évaluation :
5

I recommend 4 improvements: 1. Show the app user a picture of the "Front" of the building 2. Revise the picture of the "dropbox" for the key... the picture that is presented is an actual box... which I drove around the entire building to find, in the dark. In reality, the "box" is a slit in the door to throw the keys through... which is only obvious if you know what you're looking for. It took me 10 minutes to find it. 3. The app doesn't give an option to describe damage to the interior of the vehicle (if I recall correctly... not positive to be honest) 4. While picking the truck up, a security guard or cop randomly drove by and advised "Some guy around here keeps approaching people who return the trucks after hours, claiming he works for Uhaul... Don't give him the keys, just put them in the drop box!" ....Perhaps you can put some sort of similar warning in the app

Gavin B. 
Évaluation :
1

Was not treated as a customer. We was greeted with " if you do not want it you do not have to get it" which we were there at 10am. But he was late. We're not take outside to expect the truck nor return the truck was inspected. Upon returning i asked do you want to expect the truck he said no give me the keys his action showed Bias and unprofessional.

Chaquita H. 
Évaluation :
5

Not inspected in my presence before leaving,so slightly nervous about any issues I could be called responsible for, like gas amount left. The man was Very Nice however!

Deborah B. 
Évaluation :
2

I was switched to this location 3 days before my move, they had not done something correct for my reservation so I had to call in order to self check in because the location is only open from 11:30-3:30 on Sundays and I was picking up at 10:30. Truck was under 1/4 tank of gas when I got it, and was parked so close to other trucks it was hard to get in.

Ashley E. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kai B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvrose P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Katlyn S. 
Évaluation :
5

Upon returning my truck and completing the app process, I disputed charges. I also emailed and still no feedback yet. Nothing against location.

James B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shamika A. 
Évaluation :
5

Tell the main office when someone call to make reservation that your location don't open until the right time and not have people waiting outside.

Melissa R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GRAYSON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nakia L. 
Évaluation :
1

you guys stole money from me by charging a $25 gas fee even though i filled it up exactly to where i was instructed.

Sean F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JASON H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Donald O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

Excellent service à la clientèle

Nicole V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRY P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Mary L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ira S. 
Évaluation :
2

There is no signage on where to park the truck upon return. And when I was returning the truck in a downpour the associate wasn't helpful and it seemed as it was an inconvenience for me to drop off the truck.

Mike D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Travis H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALONSO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria S. 
Évaluation :
5

The clerk was real nice and I had good service.

Eric M. 
Non les évaluations ont été soumises pour cet établissement.

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