Évaluations des clients East Penn Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de East Penn Self Storage

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Brian B. le

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Le client n'a pas laissé de commentaire.

Jody E. le

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Streamline your 24/7 process so it’s faster

edward J. le

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It’s not the location...it’s the process that was broken. Info has already been sent to customer service. The 24/7 process delayed us over 45 minutes due to them saying the license was a fake/invalid. Shouldn’t have happened since the license was already on file

Jeff Z. le

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The Only thing you should do is Have More Trucks on Hand and have the smaller Van's & Pickups in stock to Rent

Vilma M. le

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This location is perfect. Office was clean and professional. Rental was quick and easy and when I needed truck an additional 4 days it wasnt a hassle. Returning was also quick and easy. I will return ett n for all my moving needs

Wendi W. le

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Le client n'a pas laissé de commentaire.

Gilbert S. le

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The internet drop off system should be explained when picking truck. Was unaware of pictures and had already turned in keys

Ellen S. le

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No improvements needed. The service was excellent.

Christine H. le

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I was lucky enough to get a new truck for my move. I did the 24/4 check in. It was very easy.

daniel L. le

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Use this location all the time

Robert L. le

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Le client n'a pas laissé de commentaire.

David K. le

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Le client n'a pas laissé de commentaire.

parthiv P. le

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The equipment we received the Air condition wasn't working and we had a 6 hour drive without air condition and it was raining on top of that i have purchased road side assistance which only put on 45 minutes hold while calling them and no response we end up suffering and continue driving. There is 12v charging on the dashboard we smell something burning and realize that they shot our chargers we stop and bought another one use that in a different cord and did the same thing but this time it affects to my friends phone battery it shot the phone samsung galaxy S10. we have to use because there is no way our phone battery was going to last for GPS. the location is very good the front desk lady was very kind the only thing is that they located on the small area and its very impossible to make a left turn ou have ongoing traffic from both the ways with any 18' or above truck on that road you have to take right drive like a half mile and risk to take a u turn. i have used Uhaul service quite often due to my work this is the first time i have got this kind of experience hope this get resolved and no other customer has to suffer this again. i did have submitted complaint waiting to hear from them to see what they are doing to help me for all the sufferings.

Crystal H. le

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Le client n'a pas laissé de commentaire.

Dilika T. le

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Le client n'a pas laissé de commentaire.

Jeremy H. le

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Le client n'a pas laissé de commentaire.

Tanya B. le

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Le client n'a pas laissé de commentaire.

Christina A. le

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The back of the truck was not clean. However the staff cleaned it out right away, which was great.

Ronald F. le

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Everything was excellent and representative that set us up to rent a U-Haul was excellent also I apologize I didn’t forget her name however check your records she did a great job

Andrew B. le

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Le client n'a pas laissé de commentaire.

ANGIE F. le

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Le client n'a pas laissé de commentaire.

Arielle B. le

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The experience from booking the tantalizing truck to getting the rental truck was awful. I was on the phone the customer service serval times and every time ended with me questioning if I really wanted to use the company. They did not know how to fix the problem and just kept transferring me having me to explain the situation over and over. I have been in customer service and training for over 7 years and I would be fired if that’s how I treated someone. I got the truck an hour late which caused me to pay movers for an hour while they sat outside of the house I was moving doing nothing! I paid $100 for nothing because the service for U-Haul couldn’t help! Very unhappy and would never recommend anyone to use U-Haul.

Thomas R. le

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Le client n'a pas laissé de commentaire.

dawn W. le

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Le client n'a pas laissé de commentaire.

Carol D. le

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Le client n'a pas laissé de commentaire.

david P. le

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Le client n'a pas laissé de commentaire.

Gary R. le

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Le client n'a pas laissé de commentaire.

Bob K. le

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There should be a safe, lighted walkway at night, to walk from the truck dropoff area to the key dropoff area. There were unknown loiterers at the car lot nextdoor setting off loud fireworks.

Richard D. le

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keep things as exists

Gerald S. le

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Le client n'a pas laissé de commentaire.

Ronald S. le

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Only issue was loud exhaust. The 2 hour drive was a little annoying.

Tamara S. le

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Le client n'a pas laissé de commentaire.

Steve M. le

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Le client n'a pas laissé de commentaire.