Customer Reviews for East Penn Self Storage
(Concessionnaire U-Haul dans le voisinage)

249 évaluations

14135 Kutztown Rd   Fleetwood, PA 19522

(484) 578-0837

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 4h pm
  • Sam : 10h am à 2h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(484) 578-0837

14135 Kutztown Rd
Fleetwood, PA 19522

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 4h pm
  • Sam : 10h am à 2h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The check in by phone was a bit tedious and time consuming. It was raining and we had to take pictures and stand out in the rain to finish check in process. Otherwise, keys, truck, and parking for our car were all readily accessible and facility is clean and safe. I'm also not sure why I was charged $26 for fuel AFTER we filled the truck upon return and had photos and receipt to prove tank was full. This might have been refunded to me, but there are so many surcharges it's hard to tell!

Andrew E. 
Évaluation :
5

Very friendly staff and extremely helpful!!!

JamesBrian F. 
Évaluation :
4

The pickup and drop off process was easy. The truck operated properly and the location was convenient for me.

SARAH F. 
Évaluation :
4

Moving blanket/pads that were paid for were not in the truck.

DARREN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA G. 
Évaluation :
5

Everything was great although I would put running boards on the truck to make it easier to get into.

Michelle B. 
Évaluation :
5

Samantha was very helpful in securing my U-Haul Reservation. Only need truck for local 90 minute rental.

MICHAEL B. 
Évaluation :
5

The truck smelled like cigetatte smoke. We told the rep who explained that the last person smoked and was charged an added fee for cleaning. Uhaul had cleaned it, but she agreed that it still reeks, but said it is was much better then it was. It was the only truck available and luckily it was a nice day so we could leave the windows open and we dont have any breathing issues. But truck shhould not smell like that and uhaul should have done more cleaning.

Michael G. 
Évaluation :
2

I needed a VAN, not a truck, but this was all that was available, first at one location not too far from me, and then the location changed to a further site from me. The truck had NO suspension. I was moving ceramic artworks and 2 9 ft.brand new black metal racks used for display. The ride was so bumpy that the racks were chipped and slightly damaged in the parts from which they were assembled. I have not as yet opened the heavy duty plastic crates the ceramics were packed in, wrapped thickly with layers of newsprint, the way I always pack them. Right now the items are all in storage in my shed. The person at the desk did not tell me anything about the truck's operation except to say, "it drives just like a car." It does not. That truck is not fit to be on PA roads or highways carrying any payloads except manure.

ELAINE B. 
Évaluation :
5

The location was great. That's not the problem. Uhaul itself is awful! Trying to book a truck online was the worst with them. Nothing went right and they couldn't fix it. The nice lady at the location took care of everything for me. I'll never use U-Haul again after this

Jack B. 
Évaluation :
3

Counter rep needed to keep the not funny smart ass joke in his head instead of out his mouth. Also when we got home, 3 miles away, from picking up unit, noticed a tire half flat. Called office and asked if tires are checked before rented out. Rep did not say yes or no, only stated, that must have happened on the way and need to call roadside assistance. Called roadside but automated system kept repeating to visit website. Not everyone has smart phones plus when moving computers are packed away along with cables and modem. It was good I have a phone to be able to go to site. Driver was at the home and a new tire on in 1,5 hours. The heavy worn and rusted screw was in the tire. That screw had been in tire for awhile. The store rep should not have assumed the time frame when tire issue occurred. Should have apologized for concern and explained why roadside needed to be called. So my experience from the store pick up would be a zero star rating. Roadside assistance would be a five star rating. Roadside driver was fast friendly and professional.

Kimberly H. 
Évaluation :
4

Again, any personal communication about the return process and logging online to return would have been nice. 20 bucks is 20 bucks.

WILLIAM D. 
Évaluation :
1

No because I had to move back from college and the u haul cannot be dropped off at another location. Not a good thing for college student who will be moving an hour away.

Chris M. 
Évaluation :
5

Vehicle needs professional maintenance. Shocks/struts are awful, very little acceleration in 1st gear, smells strongly of antifreeze after running, and breaks may be wearing out. Cab and box in relatively good condition and clean.

Jarrod W. 
Évaluation :
4

Only thing I would comment on is when sending the drop off location to the customer, maybe make them aware of what time the location closes just in case they prefer to deal with staff as opposed to just doing a drop off. However dropping off the UHaul after hours was relatively easy to do, the website directions were very easy to follow.

Brian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan L. 
Évaluation :
5

the step on the backof the truck slippy went wet my son and grandson fall on them florence youse

Florence Y. 
Évaluation :
5

Send the billing information prior to survey

Dean M. 
Évaluation :
4

I use uhaul all the time. yet when im trying to check in at 5pm in the dark and the rain the parking lot is not bright enough for the photos to verify. I don't understand why it takes all my id info and then still needs to scan my Id day of if its been in the system 30 other times

Zachary F. 
Évaluation :
4

The computer system was down for nearly 40 minutes when I checked in. The staff member, who did everything she possibly could to remedy the situation, could not check me in manually. Really not acceptable,

FRANK K. 
Évaluation :
3

The woman must have had a bad night. Not a woman of many words.

Frank M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen A. 
Évaluation :
2

Sign stated to leave the truck 300 ft from the location. There was nothing there but a field. Had to return to the original location

Gregory S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanne H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS W. 
Évaluation :
3

Small area for returns as gate for yard locked. I know not expecting truck because of yet another change and we, unable to drive that distance with no available transport for us.

Francis B. 
Évaluation :
4

Once again had problems with GPS and check out. Couldn't check out from where they requested to leave the truck so I had to go back with anouther phone to take pics for the check out process.

Tonya H. 
Évaluation :
2

No Uhaul rep after 2 pm. Drop off was on a stone road

Thomas D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas B. 
Évaluation :
1

This uhaul location charged a extra 25$ cleaning fee for 2 unfolded blankets during a pandemic and national job loss,i was showed the contract which stated they could charge for a blanket unfolded but its highly immoral as a business practice . if you can ,find another location to rent from, here they will likely find a way to charge extra fees. I paid 25$ for 2 unfolded blankets i rented for 5 bucks .despicable

jammi D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ruth B. 
Évaluation :
4

It took me 31 minutes to get through to be approved. Horrible waiting. I will not revisit this anymore

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet D. 
Évaluation :
4

The person I spoke to when booking the truck did not enter in correct pick up time. When I received my email confirmation I saw it showed picking up at 4pm when I asked for pick up in the morning. Everything else was great!

John C. 
Évaluation :
5

Merci

Marjorie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles C. 
Évaluation :
1

every time I rent from U-Haul I get ripped off with follow-up charges. I filled the gas right before I dropped it off and they charged me a gas fee. and some kind of random $22 after hours service fee when I drop the truck off early. they always have a reason for extra charges. we followed all the directions that they gave us 4 drop off and they always come up with a reason for extra charges

Timothy Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald S. 
Évaluation :
5

Everything was great. The on site rep that helped me was excellent

Mary D. 
Évaluation :
4

Customer service was good. They need a little bit of improvement when it comes to “waiting for approval” section for the after hours pick up. I wasted 15 minutes that I could've been already home and starting my moving.

Lyneth M. 
Évaluation :
5

Nice customer service. Wonderful overall rental.

Jeff W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Arthur C. 
Évaluation :
4

Did not have the size truck I reserved. Had to take a smaller one. Turned out ok but no discount or remuneration of any sort for my inconvenience,

Barbara B. 
Évaluation :
3

Dont charge customers for gas when they clearly topped off the tank. I was charged 17$ for gas when i had stopped litterally 0,2 miles away and put 4 gallons of gas in the truck. This is very irritating. Now i have to waste my time to call and argue about 17$

Gary W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter H. 
Évaluation :
5

I am very pleased with my experience with this U-Haul location. The office manager was very pleasant to work with and everything went really well. Thank You.

Walter A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
5

Streamline your 24/7 process so it's faster

Jody E. 
Évaluation :
2

It's not the location...it's the process that was broken. Info has already been sent to customer service. The 24/7 process delayed us over 45 minutes due to them saying the license was a fake/invalid. Shouldn't have happened since the license was already on file

edward J. 
Évaluation :
5

The Only thing you should do is Have More Trucks on Hand and have the smaller Van's & Pickups in stock to Rent

Jeff Z. 
Évaluation :
5

This location is perfect. Office was clean and professional. Rental was quick and easy and when I needed truck an additional 4 days it wasnt a hassle. Returning was also quick and easy. I will return ett n for all my moving needs

Vilma M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendi W. 
Évaluation :
5

The internet drop off system should be explained when picking truck. Was unaware of pictures and had already turned in keys

Gilbert S. 
Évaluation :
5

No improvements needed. The service was excellent.

Ellen S. 
Évaluation :
5

I was lucky enough to get a new truck for my move. I did the 24/4 check in. It was very easy.

Christine H. 
Évaluation :
4

Use this location all the time

daniel L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David K. 
Évaluation :
2

The equipment we received the Air condition wasn't working and we had a 6 hour drive without air condition and it was raining on top of that i have purchased road side assistance which only put on 45 minutes hold while calling them and no response we end up suffering and continue driving. There is 12v charging on the dashboard we smell something burning and realize that they shot our chargers we stop and bought another one use that in a different cord and did the same thing but this time it affects to my friends phone battery it shot the phone samsung galaxy S10. we have to use because there is no way our phone battery was going to last for GPS. the location is very good the front desk lady was very kind the only thing is that they located on the small area and its very impossible to make a left turn ou have ongoing traffic from both the ways with any 18' or above truck on that road you have to take right drive like a half mile and risk to take a u turn. i have used Uhaul service quite often due to my work this is the first time i have got this kind of experience hope this get resolved and no other customer has to suffer this again. i did have submitted complaint waiting to hear from them to see what they are doing to help me for all the sufferings.

parthiv P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Crystal H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dilika T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanya B. 
Évaluation :
5

The back of the truck was not clean. However the staff cleaned it out right away, which was great.

Christina A. 
Évaluation :
5

Everything was excellent and representative that set us up to rent a U-Haul was excellent also I apologize I didn't forget her name however check your records she did a great job

Ronald F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGIE F. 
Évaluation :
4

The experience from booking the tantalizing truck to getting the rental truck was awful. I was on the phone the customer service serval times and every time ended with me questioning if I really wanted to use the company. They did not know how to fix the problem and just kept transferring me having me to explain the situation over and over. I have been in customer service and training for over 7 years and I would be fired if that's how I treated someone. I got the truck an hour late which caused me to pay movers for an hour while they sat outside of the house I was moving doing nothing! I paid $100 for nothing because the service for U-Haul couldn't help! Very unhappy and would never recommend anyone to use U-Haul.

Arielle B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dawn W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

david P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary R. 
Évaluation :
4

There should be a safe, lighted walkway at night, to walk from the truck dropoff area to the key dropoff area. There were unknown loiterers at the car lot nextdoor setting off loud fireworks.

Bob K. 
Évaluation :
5

keep things as exists

Richard D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald S. 
Évaluation :
5

Only issue was loud exhaust. The 2 hour drive was a little annoying.

Ronald S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamara S. 
Évaluation :
5

Sam should be trained in customer service. AWFUL!

Steve M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rich M. 
Évaluation :
2

I have rented a U-Haul trailer the last 7 years to travel up to our summer cottage. I was unable to pick up the trailer from my usual location because I booked it late so I was forced to drive 30 minutes away. When I got there I was told by the only woman working there that I would have to hook up the trailer myself as there was nobody else there beside her and she had a broken foot. I told her I rent every year and have never had to hook it up myself and that I should have been notified in advance. She claimed it was stated in the confirmation email which it was not. She gave me an instruction booklet and told me I'd have to follow the instructions in the booklet. So, off I went. I did not have my glasses with me and was unable to see the diagrams or read the instructions clearly so I eventually called my husband in tears to ask for his help. He managed to talk me through it thanks to face time and as I pulled up to the security gate to wait for the woman to open the gate she came out to take a look and after a quick glance said, “oh that looks right, you did well!' Obviously she knew how to hook them up but chose to use her broken foot as an excuse to not have to provide any assistance. Thanks to the very poor customer service by this woman I will never rent from that location again!

Debbie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Khori N. 
Évaluation :
5

I wish we could have picked up the equipment closer to our place of business

Brian K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JOSEPH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Khori N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph G. 
Évaluation :
5

Great Staff. Receptionist Excellent. Have a few more trucks available.

JERRY Y. 
Évaluation :
4

We were given the impression that there was only 1 insurance to purchase which was $28.00. We were never told that there were other options. The girl said , “Do you want insurance?” We said, “Yes” . She said, “that is $28.00.” She never explained other options.

Ryan U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben P. 
Évaluation :
5

Nothing I can think of at this location.

thomas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karise M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark G. 
Évaluation :
3

Asked for a van two weeks in advance. Was available. Two days before pickup I was called and told that the van was not available. Gave me a 10' box truck instead. Which was nice of them. But I could of got a 10' truck within a 3 mile round trip. Instead of a 10 mile round trip. They knew I was a senior using a two step step ladder. Was not informed that the truck did not have a ramp. How do you load a truck without a ramp. Ended up costing me more money than I had to move. If I ask for something two weeks in advance, I think I should of had what I asked for. Or at least told that the truck had no ramp. Was very unhappy.

Debra C. 
Évaluation :
5

nope

Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
5

Beth was a pleasure to work with

KENT W. 
Évaluation :
5

I have not received a final billing email showing the total cost. lenm@ptd.net

Leonard M. 
Non les évaluations ont été soumises pour cet établissement.

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