Always great experience from this location !
Megan H.
Customer Reviews for East Penn Self Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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We dropped off after hours and did not go in the office or interact with the staff. Excellent rating is based on our experience at the pick up location
ARIEL R.Helpful staff made sure to get me the right van for the job. The whole experience was great.
Ed K.Not much, it went very smoothly
SCOTT M.The staff members that I dealt with were friendly, courteous and helpful.
John J.This location was by far the best I have ever been to in Pennsylvania Customer service was by far the best truck was super clean as was the facility. Will be using only them in this location from now on !
MEGAN H.Fix exhaust pipe rattling
ALAN R.The trunk we rented was not cleaned out before it was given to us to use. Other than that, I didn't havent any issues. The lady who helped us (I forget her name) was very nice and helpful.
Danielle M.Danese is fantastic. The facility is convenient and the equipment is new. Can't ask for more. Great job guys.
Eric D.I did not have hand truck and it took me twice as long to move in addition the blankets to cover furniture were also forgotten causing issue while moving. I was also charged for both the cart and the blankets and feel this was a bad overall experience!
Jason L.Pick up site was very pleasant and helpful. However, UHAUL CHANGED THE LOCATION ON ME ON SUNDAY, WHEN THE NEW PICK UP LOCATION CLOSED. I HAD TO WALK 6 MILES TO THE NEW LOCATION. Pick up site was helpful, U-Haul central planning was POOR!!
Kenneth K.for the good price of the miles and the ease of finding the place
Angel O.The outside of the truck was really dirty, otherwise the truck was in good condition and customer service was good.
Ebony B.Love that you can do pickup in early morning
Ho-Choong C.Professional courteous staff
Marc S.Used my card. They told me that they wouldnt take the money out till i returned the truck. The momey went off my card as soon as he swiped it. Here it is 4 days later and the money still isnt back on my card.
Melinda B.Faster response time for the mobile pickup. Took up a 1/2 hour from the time we got there until the time we got to leave with the truck.
Anthony S.The staff, equipment and clean facility was EXCELLENT!
Lauretta K.Denise was great. Got me in and out in no time... the truck was ready to go when I got there.
Ross R.Keep up the present superb level of service.
Frank K.Very friendly, attentive and professional!
Jennifer W.S.O.
JC C.We reserved a truck. Truck was there, however there was problems with the computer system and it took over 40 minutes to get it fixed. Employee had to call customer service twice, just a contract could be printed. This is ridiculous!! Put up 40 minutes behind schedule. Not happy! Looking for a price reduction for the inconvenience
Cathleen H.Check your gas tanks because you gave us a tank that was not at the marker line u had highlighted we put 20$ in gas and got it were it Was and they charged 26$ for maybe 2 gallons of gas will never use this location again
Kaylee O.There is a problem here. I am rating the place where U-Haul initially told us to drop the truck off, which was 360 N. 3rd St. in Coopersburg (across from Giant). That was listed on my paperwork, which I still have. I find it odd that U-haul changed the location without letting me know. We took the truck there, and the person there was extremely rude and did not initially want to help. We did find out where to take it, but not after this confrontation. NOT a happy camper at ALL. So that is what I'm rating. U-Haul dropped the ball on this one.
Wendy T.Very nice representative at location. She was friendly, fast, and helpful. She is as true asset to the U-Haul brand.
VINCENT M.The gentleman who assisted us was very polite and helpful with questions. Very happy with our experience.
Amanda M.Very polite. And friendly.
Thomas H.I had the clientele there check me and help me hook up and check my lights gave me the thumbs up that they were all right when I traveled south I realized one of the lights was not working so I stopped at your Colmar location. Even though it was company-owned location there wasn't a single soul there to help me with fixing the light. Your staff gave me the tools to fix it and it delayed my trip over two hours while I rewired the one light that wasn't even connected the wires have been torn out of it. Also in the same trailer there was a flat I discovered that on my first fill up of gas for which I had to have it fixed as well
Harold W.AC in truck was not working. Check engine light was on.
Shawn W.Itching about the location the trailer I renrpted but the process. I ordered from a location closer. Arrived at the location only to be told the reservation was being held at another location 20 minutes,further away. Why? Why did I make a reservation at one location, spoke with that location on at least 2 occasions only go to find out the day of pickup that they didn't have my reservation. Crazy business model.
Douglas B.Check-in ahead of time but still took awhile to do the paper work. not very quick. Also, had and n=handed her my confirmation form and she inputted the wrong drop off location. Said she couldn't fix it.
Paul A.While the rental location was great, U-Haul's online booking system this time around was absolutely sub-par. They confirmed my rental for one location, then sent me to a completely different location for the truck. To me that's just poor customer service.
KEVIN M.It takes waay too long to do the paperwork to get the Uhaul rental started. Why not have a system like Avis Preferred where a person who has rented before already has all of their information in the system. I would like to reserve the vehicle and be able to leave with it in about 3 minutes. More that that is very inefficient.
Robert B.The Staff at East Penn Self Storage in Upper Saucon were very friendly and helpful. They made everything so easy for me.
Tim H.Have someone available to reach out to the customer to inform them about drop off instructions before the location closes for the day .
Ricardo D.I was severely overcharged for my rental.
Antonio J.The onsite manager was very helpful and made the process very rewarding.
Kevin C.Everything went very smoothly.
Arthur H.I was disappointed that we were not refunded for putting extra gas in. We would have been charged for not putting enough gas in, why weren't we refunded for putting more than enough in. If there is a next time, we will make sure to put as little gas as possible in
Karen O.Keep up the good work!
Jeff B.