I don't recommend this third party dealers at all. The corporate location is my only choice.
KEISHA B
Customer Reviews for East Penn Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Excellent service à la clientèle. Going out of their way to accommodate you when their app is making things more difficult.
Nancy ASupport was excellent. Thank you.
Max OGet rid of the self return on line
Fernando JI have used this location in the past and had a good experience using in person pick up. The online service was a nightmare. Took over an hour to go through the online check in. It kept throwing errors. Then I finally check in and the key doesn't start the truck. My options were rent another, wait for them to open or call roadside which could take up to 90 minutes. Having no choice, called roadside. In the meantime tried my lock box code on the other boxes. It opened the other boxes and I found the key to my truck. Although a benefit for me, that is not secure. I will avoid online service at all cost in the future.
Celeste HEverything from the online pickup to the return went very smooth.
Scot PCustomer service was great prompt prompt and I appreciate it all the help.
Steven BAwesome customer service!!! Everything was communicated very well and very knowledgeable! Pickup and drop off was so easy!!
Michael BThe truck was shaking like crazy as I drove. I almost vomited because of that. I believe there is a mechanical defect with it.
ALEXANDER KKeep up the great work!
Kory WThe lady that works there needs to be fired. She's a racist, unprofessional, rude and hates doing her job.
David RFound the facility very clean organized and the staff was very helpful I definitely used them again.
Frank VI was very impressed with cleanliness and condition of the vehicle I rented. The office was also very clean and pleasant. The person who helped me was professional in every way. I had wanted to find a closer location, but I'm glad I came to this office.
Nevin MThe rental agent was very friendly and helpful.
ROBERT WThere was no lighting near the drop box.
Daniel VI was supposed to pick up the truck at a different location (Emmaus, PA). Even though the service at Breignesville was excellent, the frustration of the truck not being at the original location and the inconvenience of having to go to another location - plus the delays it caused were definitely not appreciated. Better planning should be in place to ensure trucks are were they are supposed to be. Specially when I reserved over two weeks in advance.
JOVANKA Lthe fuel gauge reading was inaccurate so when i returned it at the same fuel level i got it at i received an additional charge.
katelynn hIt is hard to say a truck with a bad leak that makes it undriveable is well-maintained. But, I don't know how they would have noticed without moving the truck. It wasn't until we moved the truck that we found it. I was also shocked that uhaul schedulers had changed my pick-up location, despite a guaranteed reservation and truck at this location, without telling me. I would have showed up expecting a truck on Sept 2nd (the original pick-up date) only to find out they didn't have a reservation for me--even though I did. When you are relying on others to provide transportation for you, because you are out of state, it isn't helpful to get diverted without being told you are being diverted. And, this after I had to cancel an earlier-made unguaranteed reservation to get a much-later-made guaranteed reservation for the same place, rather than someone on uhaul's site recognize the earlier reservation and guarantee me the truck without me having to cancel and do another reservation--which is very bad business.
John ASuper easy and efficient process using just my phone to check out and check in.
Brian HAgent was friendly & efficient. Vehicle was ready to go when I arrived. Overall, a hassle free experience.
Mark PThe truck had a lot of play in the steering.
Karen TThe location is excellent. The staff every helpful. I reschedule two times. She was very nice and helpful. The van is roomy than regular van. Je les recommande fortement.
CHUNGMEI CStaff was very personable and helpful.
JOHN YOUTSTANDING customer service! Thank you!
Wilson BNothing as far as I'm concerned! I had an excellent experience with your company and would highly recommend you to anyone.! It's was so easy to do this process via mobile. I would rate this experience a 10 plus!!! Thank you!!珞
Mary AThe service from this individual location was extremely friendly, empathetic and accommodating; however, the overall treatment we received from corporate was much different and I have submitted a contact form to reflect this.
ROBERT BVery pleased
Mark TVery pleasant and easy to deal with. Thku.
DAVID GWe were to pick up a 15 ft in Macungie . Day before pick up- told not available. Need to go to Breinigsville and make do with 10 ft truck . Not good. But Facility was nice, and people were courteous
Daniel HEasy and efficient
STEPHEN KToo much "paperwork" , when u 1st make reservations THAT SHOULD BE IT , period !
David SNothing. Customer service was outstanding!
eric mI couldn't upload the picture of the x's on the passenger side of the side skirt area that were there when I picked the van up. I tried several times to no avail. So I don't want to get charged for it.
Howard KFix your app
Richard SI made my reservation online and got a quote of $65. Once I finally got there I was told I had to get insurance and didn't have a choice so it was an extra twenty, and after a few other things I wasn't told about it came out to be over $100. At that point I really had no choice to pay. Then while trying to pay it took three cards to realize the system was down. So after all said and done my 10 am scheduled pickup was around 1030 till i was out. The lady at the counter was nice but dang. Fix the system, let people know when they order online that there are additional fees, then when I went to drop off the van the store was already closed. Sign said it closed at 12 noon. I wanted to pay in cash to avoid the charge on my car. I've rented 3 uhauls this year and this by far was the worst experience I've had in all my uhaul rentals.
Adam WREVIEW YOUR OVERALL CHECKING IN PROCESS
Jonathan RLove this place!
Barbara SFriendly service, and an extremely clean vehicle!
Manuel SLe service a été excellent. Extremely helpful and courteous.
Beth HGreat friendly customer service! Fast and easy drop off! Definitely deal with them again!
Barbara SRep at pick up site was very helpful and friendly. Will be back for sure.
Nicole WMileage was incorrect on paperwork vs. actual mileage on truck. Person at counted hand wrote mileage on paperwork however but obviously never changed in the system. Uhaul is charging me $1,39 per mile for incorrect mileage.
Ed GJust dropped the truck off.
Roy OAll things considered it was a very good experience!
jeff lFriendly stuff.
Dale LPretty amazing technology really.
Robert BI am upset about UHaul's deceptive advertising. A poster at the rental office stated that the daily rate is 100 free miles and then $.29 for every mile after that. I was charged $.89 on all the miles.
Kathy L