I was very impressed with cleanliness and condition of the vehicle I rented. The office was also very clean and pleasant. The person who helped me was professional in every way. I had wanted to find a closer location, but I'm glad I came to this office.
Nevin M.
Customer Reviews for East Penn Self Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The rental agent was very friendly and helpful.
ROBERT W.There was no lighting near the drop box.
Daniel V.I was supposed to pick up the truck at a different location (Emmaus, PA). Even though the service at Breignesville was excellent, the frustration of the truck not being at the original location and the inconvenience of having to go to another location - plus the delays it caused were definitely not appreciated. Better planning should be in place to ensure trucks are were they are supposed to be. Specially when I reserved over two weeks in advance.
JOVANKA L.the fuel gauge reading was inaccurate so when i returned it at the same fuel level i got it at i received an additional charge.
katelynn H.It is hard to say a truck with a bad leak that makes it undriveable is well-maintained. But, I don't know how they would have noticed without moving the truck. It wasn't until we moved the truck that we found it. I was also shocked that uhaul schedulers had changed my pick-up location, despite a guaranteed reservation and truck at this location, without telling me. I would have showed up expecting a truck on Sept 2nd (the original pick-up date) only to find out they didn't have a reservation for me--even though I did. When you are relying on others to provide transportation for you, because you are out of state, it isn't helpful to get diverted without being told you are being diverted. And, this after I had to cancel an earlier-made unguaranteed reservation to get a much-later-made guaranteed reservation for the same place, rather than someone on uhaul's site recognize the earlier reservation and guarantee me the truck without me having to cancel and do another reservation--which is very bad business.
John A.Super easy and efficient process using just my phone to check out and check in.
Brian H.Agent was friendly & efficient. Vehicle was ready to go when I arrived. Overall, a hassle free experience.
Mark P.The truck had a lot of play in the steering.
Karen T.The location is excellent. The staff every helpful. I reschedule two times. She was very nice and helpful. The van is roomy than regular van. Je les recommande fortement.
CHUNGMEI C.Staff was very personable and helpful.
JOHN Y.OUTSTANDING customer service! Thank you!
Wilson B.Nothing as far as I'm concerned! I had an excellent experience with your company and would highly recommend you to anyone.! It's was so easy to do this process via mobile. I would rate this experience a 10 plus!!! Thank you!!珞
Mary A.The service from this individual location was extremely friendly, empathetic and accommodating; however, the overall treatment we received from corporate was much different and I have submitted a contact form to reflect this.
ROBERT B.Very pleased
Mark T.Very pleasant and easy to deal with. Thku.
DAVID G.We were to pick up a 15 ft in Macungie . Day before pick up- told not available. Need to go to Breinigsville and make do with 10 ft truck . Not good. But Facility was nice, and people were courteous
Daniel H.Easy and efficient
STEPHEN K.Too much "paperwork" , when u 1st make reservations THAT SHOULD BE IT , period !
David S.Nothing. Customer service was outstanding!
eric M.I couldn't upload the picture of the x's on the passenger side of the side skirt area that were there when I picked the van up. I tried several times to no avail. So I don't want to get charged for it.
Howard K.Fix your app
Richard S.I made my reservation online and got a quote of $65. Once I finally got there I was told I had to get insurance and didn't have a choice so it was an extra twenty, and after a few other things I wasn't told about it came out to be over $100. At that point I really had no choice to pay. Then while trying to pay it took three cards to realize the system was down. So after all said and done my 10 am scheduled pickup was around 1030 till i was out. The lady at the counter was nice but dang. Fix the system, let people know when they order online that there are additional fees, then when I went to drop off the van the store was already closed. Sign said it closed at 12 noon. I wanted to pay in cash to avoid the charge on my car. I've rented 3 uhauls this year and this by far was the worst experience I've had in all my uhaul rentals.
Adam W.REVIEW YOUR OVERALL CHECKING IN PROCESS
Jonathan R.Love this place!
Barbara S.Friendly service, and an extremely clean vehicle!
Manuel S.Le service a été excellent. Extremely helpful and courteous.
Beth H.Great friendly customer service! Fast and easy drop off! Definitely deal with them again!
Barbara S.Rep at pick up site was very helpful and friendly. Will be back for sure.
Nicole W.Mileage was incorrect on paperwork vs. actual mileage on truck. Person at counted hand wrote mileage on paperwork however but obviously never changed in the system. Uhaul is charging me $1,39 per mile for incorrect mileage.
Ed G.Just dropped the truck off.
Roy O.All things considered it was a very good experience!
jeff L.Friendly stuff.
Dale L.Pretty amazing technology really.
Robert B.I am upset about UHaul's deceptive advertising. A poster at the rental office stated that the daily rate is 100 free miles and then $.29 for every mile after that. I was charged $.89 on all the miles.
Kathy L.Good location, service lady was nice, easy to pick up and drop off.
paul F.Staff (Beth) is always helpful, friendly and extremely helpful in assisting w/ processing the reservations....
DOUGLAS T.Beth was wonderful in reserving the van as I needed one for work purpose. It's a pleasure to with with her and Danese at this location! Both are professional and friendly.
DOUGLAS T.Great Experience. Completely satisfied!!
Keith L.we requested a 15" truck for quoted price of $174. we received a 10 foot truck. plus the pick up location took forever to process 30 minutes! after all the online info already done. I was quoted $154 for the 10 ft truck originally but then needed it bigger. bu lo. I was given the 10 ft truck anyway but still charged the 15' price. please refund difference. My husband picked up truck and was not aware.
Paul E.Make sure equipment being rented is clean from previous customer, or give a discount for the rental.
Kevin S.Outstanding service and friendly attitude by Beth!
DOUGLAS T.all good!
Cindy W.Very easy to work with and polite.
Keith M.Very efficient; easy to reserve rental; everything happened as planned!
Margie O.Facility was clean and organized, and the rental agent was able to confirm my reservation and get me out the door quickly. She was friendly, and explained everything about the rental.
Frank T.It would have been nice to have a full tank of gas when I picked up the truck. As it was, I only had a quarter tank of gas and had to fill up right away.
tom G.Nothing. The service was great.
Christopher V.Danese and Beth are the best. Friendly, helpful, considerate, and professional as well. A pleasure storing our things and using the cargo van now several times. Will do it again soon too!!!
Hope C.Kudos to Beth, she has always been very helpful, friendly, and professional at this location. E. Penn Storage has a great employee Ed Gilmore
Ed G.Everything was great!
Stacy E.