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Rick W
Customer Reviews for Eastown Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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No issues with the online drop-off. The location was spacious with easy parking.
SHERRY KAwesome experience, staff was super knowledgeable and helpful.
Bruce BFriendly staff and very knowledgeable and helpful.
Brian BGreat vehicle and location. Not a single problem in the process. Only difficulty I encountered was the security box outside the building was unable to lock.
Jesse BThanks, It was a last-minute decision to move, you guys were there, great service. thanks Joe Deja
Joe DTotal opposite of the pick up site.
Sara PAll was easy with the return.
Richard FSuper nice staff and quick and easy process
Robert SEasy to drop off with inspection.
KaRi WThe vehicle was filthy inside and out. I tried to pick up the vehicle by my app use and I had nothing but trouble, tried calling Uhaul and the wait time was over 20 mins. After 40 minutes of trying to pick up the truck and went through. The process is difficult and not user friendly. Was not happy at all.
Sharon LEveryone at Eastown was courteous and helpful in getting the trailer parked and disconnected and the return completed quickly.
WILLIAM FI thought it was ridiculous that I was charged for three additional miles although my house is directly between the pick up and drop off point. I did not drive the truck any place extra. A cheap move by East Town Auto Repairs.
Matt MEasy pick up and drop off (even though the app pick up never works)
Jon AMake sure that the vehicles are clean on the inside and the trash is all taken out. Unfortunately my truck was very dirty inside. Otherwise my experience was very satisfying.
Nancy BEastown Auto did a great job. They bent over backwards trying to fix the problem that UHaul created. You folks totally "dropped the ball" on my reservation. I reserved a van and you failed to call me and communicate the fact that there wasn't one available. In the future, please DO BETTER.
paul rWebsite and app were terrible. On the phone for 40 mins to get issue with lock box code resolved. Will never use again.
MATT B for ease of use and good location. Take Harbor Transit for ride to/from location in Grand Haven.
LESLIE DThe alignment was so bad I had to keep the steering wheel sideways in order to go straight. The truck was also pretty dirty, the guy at the pick up place that help me was very nice though.
Bailey UVery easy experience
MIKE HThey put the wrong keys in the lock box. They put the dolly's in the wrong truck so I had to transfer them over. AND they didn't include the right dolly's but I still paid full rate! The Spring Lake Zimmerman location is way better. Easttown auto is not good at all.
Immanuel AThey were very helpful and courteous. Check-in was quick, and they made equipment return very simple. Great service! Thank you!!
Ronald BThe back of the U-Haul had a good size puddle of water in it like someone had washed it out snd never dried it. We had to use a towel to dry the floor before we could load anything. Outside of that I would definitely go back through Eastown Auto to get a U-Haul in the future if I need to move.
Anthony FNothing I can think of
TOM HVehicle had extremely rough ride due to improper wheel/tire balancing. This is the third UHaul vehicle that I have rented this year with the same issue. These units need to be better maintained.
Gregory TParking lot is tight for such big trucks.
Kaylal PI rented a dolly and I never got it. Even when I went into the store. They Tried to cancel my whole reservation. The uhaul was beaten up. Bald tires even. Got stuck in my backyard because of the tires and had to call Dicks towing to get us out because Uhaul still wanted to charge me $350 even though I had the insurance on it. Hated my whole experience today. I've been using uhaul forever even my parents have their whole life. This 1 experience ruined it
William WThe request one dozen furniture pads were not placed in the truck (either in the back or the cab).
David LIt was all good
GARY WTruck was dirty inside. Pictures for damage and scratches not updated to show fade and peeling and dents. They just said they were closed for drop off to put keep in drop box. App wanted them in different box.
Michael GCouldn't provide me with an immediate receipt. Would not accept hand written (from real pick-up) notes on my receipt. Charged me for additional gas and mileage. Unfriendly staff. (I never complain but was VERY disappointed in my U-Haul experience)
John MYes, the van I rented was clean but, it was immediately obvious that this van had been smoked in. The smell of cigarettes stayed in this rental even with the AC running and the windows down. I would recommend that the upholstery in the driver and passenger seats be cleaned.
Amy MThe gentleman that I worked with was very helpful and went out of his way to help me. Great experience, I would recommend this location to anyone.
JACQUELYN PStaff were friendly and cooperative in explaining procedure for using and returning truck. Merci.
kim fThis location was great. Alex was so nice to give me some tips on driving with a trailer.
Jamie SExcellent service. Super easy rental process.
Kristen RFantastic service from start to finish. Thanks for the great experience!!
David BI did an after-hours drop off.
Diana SGreat service and equipment. Honest management. No complaints.
Justin SGreat rental experience! Easy pickup and drop off .
Tracy RFriendly and very helpful. We had a smooth pick up and an easy drop off.
Mary FThe confirmation we received told us to drop it off by 2pm. when we went there the place was closed. :(. Overall the people online are not communicating with the people in the actual businesses. Not impressed
Shelli SHad to park next to the building because parking spots were available. That's the only knock on the location is make sure parking is available.
Caleb NGreat people to work with.
Michael MThe arrangements for the trailer were made on-line. Picking up the trailer went smoothly and the attendant was very helphful.
Michael EWas not ready for me to pick up, had to call the 1-800 number for them to fix their mistake
Timothy LEverything was great. Thanks
Lisa R