Customer Reviews for Eastside Auto Sales
(U-Haul Neighborhood Dealer)

Évaluation :

4

The uhaul truck did the job as intended! Location is conveniently located for the upper east side population. Desk employees were nice and prompt. Try it out

Évaluation :

2

I believe it is better to pick up and drop off at a major location not a neighborhood u haul location

Évaluation :

1

Barely made it to a gas station after picking up rental. Horrible customer service.

Évaluation :

1

I did an after hours dropoff here so there was no interaction with anyone, but the location didn't have enough space to park, it was dark, and although there was a gate around the maintenance/junk yard, there were multiple dogs barking and trying to get out of the gate to me.

Évaluation :

3

Not much room to park u haul trucks or trailers

Évaluation :

5

Danny was on point!

Évaluation :

5

Staff and equipment were excellent!

Évaluation :

2

The truck was not checked when I dropped it off. Then I was charged for fuel later in the evening. I have photos of both when I picked the truck up and when I dropped it off and they are identical level shown on the gauge!

Évaluation :

5

Fast and easy

Évaluation :

1

I turned in the vehicle on Friday the 23rd around 0930 MST. As of Sunday at noon it still wasn't checked in. I felt the need to contact Uhaul and had to forward the issue to the regional manager. I also spoke with Patrick at the pickup location and informed him of the drop off location condition. Eastside Auto Sales is literally a "junkyard" with no customer parking on the side of a very busy highway. It makes question if Uhaul is the right company to use in the future. If Uhaul will let a company like Eastside Auto Sales represent them, then I'm not sure I want to be affiliated with Uhaul in the future.

Évaluation :

4

You charge twice in my Credit card Please make the correction.

Évaluation :

5

N.D.

Évaluation :

2

The place look like a junkyard you couldn't even move around I had to help them unhook the trailer and push it in place because there's no way a park in the trailer in your yard. But the employees were very nice and helpful.

Évaluation :

1

He said it was a third quarter of a tank and when I got in and drove away I realized it had less than half a tank. I only drove 10 miles so how is that even possible

Évaluation :

5

You fucking crooks are charging me an additional 112 dollars on top of the almost 100 I paid today. No mames.

Évaluation :

5

N/a

Évaluation :

5

This is my second time going to this location and the staff is really helpful, i will be going once again soon. Thank you for the costumer service.

Évaluation :

5

Fast service thank you

Évaluation :

5

Great service! Also polite people. I will rent from there again if needed. Thanks

Évaluation :

2

Have better personnel.

Évaluation :

5

The workers were very helpful when I was not informed that I had two different drop off locations since the U-Haul representative did not inform me that no one would be at my pick up location to help me with my tow dolly, which led me to having to go to a different location and somehow getting a new drop off location for that equipment. He helped me through the process of how to correct the issue and was patient.

Évaluation :

3

My concern here is that after I drop the vehicle off I received a phone call stating that the check engine light was on if this was going to be an issue during drop off then why did the initial location let me take it while the check engine light was on I explained to that staff member that the sending facility said it wasn't a problem. Perhaps notes like these should be entered into the system by both facilities so they are aware of the state of the equipment

Évaluation :

1

We could not drop off after hours as all gates were closed and locked. The young employees didn't want to take the trailer the following day because at that point one of the tires became flat. He asked if we had insurance and said we'd have to call Road side assistance - there was no damage to trailer (so why ask about insurance) and why would we need Road side assistance if we are at Ute drop off location? Finally he agreed to check the trailer in and said we'd get an email. We did not get an email and had to call twice in order for them to confirm our drop off

Évaluation :

4

Keep up with oil changes on your transport vehicles

Évaluation :

5

Very kindly and Professional

Évaluation :

4

Have more of them for rent at more places.

Évaluation :

3

Had lots of vehicles to choose from. From unwelcoming though.

Évaluation :

4

The trailer do not support the vehicle. We returned it and started our trip late. I have had the worse move ever.

Évaluation :

5

Hand truck was not in truck as requested, furniture pads were not in a bag and loose in the back of the truck.

Évaluation :

2

The location we delivered was slated as a 24/7 drop off; however, the location had very little parking space available and I struggled to locate a safe location to park a 15 foot truck with a car trailer.

Évaluation :

2

hard to find a place to park the truck, too many vehicles in the way, nobody around to get paperwork done or get a receipt for truck, i will file formal proceedings as to the safety of the truck and the extreme conditions we had to endure during the trip.

Évaluation :

1

When I turned in the truck, they didn't check it in on time. And I got a call from uhaul asking if I turned it in. I told them I turned it in the day before at 1:30. I finally got my paper work from the rental through email and the location said I returned it at 7:30 which wasn't true. They didn't refund me for returning it early and they charged me extra for the miles instead of balancing it out with the early return. I would give this place a zero and have someone else take over their uhauls. Worst experience ever.

Évaluation :

2

Not very friendly and not informative at all.

Évaluation :

3

Let people know that if it is closed to please return via online. The posting was his behind a pole and a big tire. We waited and kept calling so we could return the truck but after 2 hours my grandson noticed the return post then we returned the truck. Had we known that they would be closed then we would have done it as soon as we arrived. Thank you. Otherwise, they were professional and polite.

Évaluation :

4

One improvement, would be a detailed sign displayed large enough to find. Especially, during low light or early night time. The convenience of this location was great if the tenants of the house didn't have issues leaving on time. No fault of UHaul, just unseen circumstances. Great employee assisted me backing in the car trailer. Thanks

Évaluation :

3

The business is pretty packed with vehicles and equipment, making maneuvering a bit difficult, but the employees were exceptionally helpful, which more than makes up for the lack of space.

Évaluation :

5

EXCELLENT CUSTOMER SERVICE .. HIGHLY RECOMMENDED

Évaluation :

4

Courteous and professional

Évaluation :

3

I asked they tighten my hitch ball and they said they didn't have a wrench that big. I had to leave U-Haul and go to a nearby trailer shop to ask for this. In my opinion, a U-Haul location should have a wrench for this at minimum.

Évaluation :

5

Arreglar los frenos por favor, y que no tiemble tanto la troca. Gracias

Évaluation :

1

Waited 45 minutes for them to tell us that they did not have the car dolly we reserved nor did they have all the blankets I ordered. I ordered 40 and they had 12. All the blankets were filthy. Covered in dirt and smell like mildew. Had to drive an additional 25 minutes to pick up the dolly. Checked myself in online and did not receive a call 24 hours in advance to confirm.

Évaluation :

5

Very good

Évaluation :

3

Rented a 12 X 6 enclosed trailer. The trailer pulled well and was the right equipment for the job. The parking area at this location was not convenient. A number of vehicles had to be moved before accessing the trailer.

Évaluation :

5

Needs a larger lot.

Évaluation :

5

The only request I have is that the receipt be printed in larger lettering. Other than that the experience was great. Merci.

Évaluation :

5

Good people working here, they helped me out alot

Évaluation :

1

Shit was awful, looked ghetto as hell.. people were smoking inside the building it stunk of cigarettes the guys were playing video games and watching movies and weren't even helping customers. I had to go purchase a hitch and an adapter because they weren't provided for me, the guy told me to get the wrong type of adapter so I had to go back like twice to find the forest one for my car..! Stupid fucking idiot I was gonna be nice about this review but… nah! Fuck UHUAL and fuck those lousy sons a bitches who work for y'all pussy ass hoe ass niggas. Weak ass trailers, y'all some hoes. Trash ass c