Customer Reviews for Eastside Sinclair
(Concessionnaire U-Haul dans le voisinage)

200 évaluations

1623 Big Horn Ave   Worland, WY 82401

(307) 347-4315

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h30 pm
  • Sam : 8h30 am à 12h30 pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(307) 347-4315

1623 Big Horn Ave
Worland, WY 82401

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h30 pm
  • Sam : 8h30 am à 12h30 pm
  • Dim : fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

Don't change the customer reservation to make it convenient to what uhual needs and not what the customer needed

bradley M. 
Évaluation :
5

No idea

GUY STEVEN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FAIRES ALAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN MICHAEL L. 
Évaluation :
2

The rental location for uhaul is very messy unorganized cluttered in the back garage area, the vehicle had bugs and road dirt on the outside the inside had spilled beverage that the attendant went and got paper towels and spray cleaner to clean up before I left. He did not seem like he wanted to wait on me. I did not know about the insurance I needed to purchase so it took longer to pick up and he seemed frustrated by this. I was able to get the vehicle.

jamie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chetan P. 
Évaluation :
5

This was the easiest and nicest drop off I've experienced. Merci

Jorge S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Angela A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jared S. 
Évaluation :
5

Great service and flexibility I had to extend my rental because I underestimated how much I had to move and it was easy to return later

Anthony R. 
Évaluation :
3

Trailer was dirty. Tire securing webbing was worn and unuseable. Used my personal tie ratchet. Two tires worn out. Had a flat tire and I luckily found a tire shop open to patch it. I paid for it myself. Improvement would be better maintenance.

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith M. 
Évaluation :
3

Just a small town, no big deal.

Rick C. 
Évaluation :
5

Great people to work with.

BRYAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon U. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Arnold S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberely Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve W. 
Évaluation :
4

Very polite

tim F. 
Évaluation :
5

Easy pickup and return, professional and courteous.

mark O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe D. 
Évaluation :
4

Friendly staff and great service

Brian M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Personnel was friendly and helpful

Troy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason V. 
Évaluation :
3

We (customer) had to hook up our own trailer. In addition, the agent did not visibly look over the trailer. The agent is super friendly, however, and we would recommend this location.

Wade M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

omar K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Wade M. 
Évaluation :
3

Get a truck at our requested location. We had to drive 100 miles to get a truck, your rep Mark Hoemke was the only positive in this experience and we thank him for helping us

Bruce G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Amy M. 
Évaluation :
3

Thy gave me an appliance dolly that was rusted and the strap lock did not work. When I went back to exchange it the person on duty was reluctant to exchange it and could not understand why I wanted to exchange it . He ony agreed to exchange it after I told him that I tried to move a bulky object and the strap woulf not lock into place. I had to go through cuatomer service to straighten out the problems with my rental. I had use the online reservation system to lease a 26 foot truck. I was informed that a representative would call me early Friday May 25 about my reservation, but no one called me. I happened to go by the location to inquire about my reservation and was told that I could nt pick up the 26 foot truck at the assigned time because they would be closed. The online reservation ystem never told me that.. Instead I had to take thw 15 foot truck that thy had. I was charged 0,89 $ per mile instead of the 69 $per mile that the online system had quoted me. I also wanted to return my rental in Basin. However He had already printed my contract and told me I woud have to call customer service to make any changes. The pickup time was 12:09 pm and my dropoff time was 8am. I had wanted the vehicle for Pickup on Monday May 28 with a potential return od Wednesday May 30 with potentil extensions to Friday June 1. I recieved two communications from the revovery ubit, even though I hd extended my contract for the Thursday and Friday on two occasions. From what I could tell, there was no reasonable nor prompt communication between Customer Service, Customr service supervisors and the recovery section. Each time I extended my rental, I had requested that an email be sent to me confirming the change. At no time did this ever occur. We were on a tight deadline to be vacated from our previous residence in Worland. This uhaul experience was quite disappointing. I spent multiple times trying to contact customr service and my wait time on hold ranged from nearly 30 minutes to 45 minutes, all while the clock was ticking on my family's move. One time I spoke to a customer service representative who insisted that I was in default of my contract. I asked them if they read the extensive notes on my contract. They did not. I immediatly asked for a supervior. There was no continuity throughout my rental exprience. I was very disappointed with your cutomer service and will be reluctant to use Uhaul on my next move.

Stephen N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

L Scott E. 
Évaluation :
5

Rien

Judy Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

dan H. 
Évaluation :
3

Lights didn't work. Brake, tail, and turn signals worked accordingly.

Jordyn K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jody E. 
Évaluation :
5

Quick and easy.

stephen N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin K. 
Évaluation :
3

We were not aware we needed to log onto the u haul site to return the keys and truck.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUSTIN B. 
Évaluation :
3

This location did not ask me to evaluate the trailer for dents, scratches, etc. I had to remind them that I needed to do so, Additionally, I believe that they charged me more than I should have been charged!!

Wade M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Wade M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leland B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Virgil K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

isiftikhar K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl I. 
Évaluation :
3

I am frustrated by my overall U-Haul experience in that I had to drive 140 miles round trip to pick up a truck even though I made my reservation well in advance of my pickup date. For that reason, I would be hesitant to ever use U-Haul again. Will make other arrangements.

David P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

don D. 
Évaluation :
1

This was a miserable experience. Two weeks prior to my move I asked to reserve a 14 ft. van. Fernando advised that the 17 foot van was the same price so I reserved it. I called the day before to confirm it was there and was advised he had no trucks. This created a huge amount of stress. He advised he'd call UHaul and see what he could do. He then called back and advised, as if it was my fault, that he had to go to Cody Wyoming to get the truck. I showed up the next day and the only truck on the property was the giant 26 footer. I had no desire for such a big truck as I was just moving a small amount of items for a temporary job in Missouri. He then laid the blame on me and said that he told me that he was going to Cody to get a large truck. He was very snide in his comments. I advised that I didn't want to drive such a huge truck across the country, use all the extra gas etc.. and he said there was nothing he could do. His whole attitude about the situation was infuriating. It was as if the UHaul part of his business was nothing more than a nuisance and the UHaul customer was a mosquito to be flicked. Moving is stressful enough. Fernando made it exponentially more so. Further, the truck was filthy. Full of dust inside the cab and in the back. I would not rent from UHaul again. Instead I will use Ryder or Penske and drive the extra miles to return the vehicle.

Dennis C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Benjamin H. 
Évaluation :
2

Training on customer service. And better communication all around.

Lourdes J. 
Évaluation :
4

Nothing. Great agent

phyllis L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve D. 
Évaluation :
2

We had to drive 3 hours to pick up two trailers and one had a bad rim (flat when we got home) and one had light issues. Staff were challenged by the computer aspect and would not help me with turning the ball over on my hitch.

Bruce S. 
Évaluation :
2

We rented 2 trailers: one had a bad rim and the other had light issues. Staff struggled with computer work.

tracy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Payton T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WILLIAM AND MA H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

walt C. 
Évaluation :
1

Do not use Dent's in Riverton Wy! I had a Trailer reserved two weeks in advance went to pick it up john dent stated he had rented it to someone else. I called Wyoming dispatcher she stated she had told john dent not to rent it to anyone except me, the previous day. She found me this other trailer about a hundred miles away in Worland Wy. She really saved the day! I wouldn't recommend Dents In Riverton Wy to anybody!

Robert B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHANNON K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

thomas Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mike R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VANESSA Y. 
Évaluation :
2

I stopped by 2 hours before my appointment to see if truck and trailer were ready. At my scheduled appointment pick up time I still had to wait 30 minutes while the attendant fixed a flat tire, then helped me hook up.

BRUCE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEGAY N. 
Évaluation :
2

The man who did the paperwork barely spoke. He would just sit there and stare at the screen. At one point, he actually fell asleep.

TAMARA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janice G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA G. 
Évaluation :
3

Help people hook up trailers to ensure safety of people lifting trailer tongue, also to ensure proper hook up.

PETE K. 
Évaluation :
2

I rented a 10' truck in Riverton, WY. First, they tried to send me to Rock Springs, WY 150 miles away to get a 26' truck. Then I found a truck on my own in Worland, WY still 90 miles away. You guys need to upgrade your reservation system, so customers know what to expect more than 12 hours before they are to get a truck. This excuse of not knowing where trucks are until a few days ahead is inexcusable in 2015. We have the technology.

ROXANN G. 
Évaluation :
4

They went over the tow dolly completely to make sure it was ready for the next person, and contacted the rental pick up location to verify that I called them to let them know as soon as I noticed all the stuff wrong with the tow dolly.

jason L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALPH S. 
Évaluation :
1

I had to hook up the trailer and check lights without dealer assistance

SCOTT F. 
Évaluation :
5

They helped me even though they were not open, great customer service!

DAVID A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RUSH B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rush B. 
Évaluation :
4

I was surprised by the charge for a credit card payment. Doesn't make sense to me! Other than that, no complaints. Thanks

Dora R. 
Évaluation :
4

It's a good location, with coffee available on a cold day.

MATTHEW S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob B. 
Évaluation :
2

very disappointed that the U-Haul small truck was not at the local dealer. I was told the nearest truck was in Thermopolis, which is 33 miles away. I was not willing to drive there to get the truck and there was no offer by the dealer to get the truck to Worland where I live. This is the second straight time that I have used U-Haul that I have been unsatisfied with the service. In my previous move, I had to drive my car 65 miles, one way, to pick up the truck and car dolly. That cost me 4 hours of my time that I had to take from work. I was only compensated with a 10 percent discount on the truck. It is VERY UNLIKELY that I will ever use U-Haul again, unless U-Haul gives me compensation for my extra expenses from previous moves.

JOSEPH S. 
Évaluation :
5

The service I received was perfect and if everyone is treated this way they will not be disappointed.

DALE F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CAROLINE N. 
Évaluation :
4

I dropped off the trailer right at closing. I was thankful the person there stayed to help me know what paperwork was needed to show I dropped the trailer off. Merci!

LEANNA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GAITHER C. 
Évaluation :
5

Excellent people to work with. Very helpful, Immediate assistance. Good customer service.

DANNY G. 
Non reviews have been submitted for this location.

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