Évaluations des clients Easy Pay

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Easy Pay

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Tracy D. le

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He gave me the smallest truck and we had to make multiple trips and it cost me double to money. And doing everything by a app it is horrible took us a hour and a half to get the code to get the key. Y’all will never get my business again and we need moving trucks all the time.

STEVE F. le

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This would qualify as the most positive experience I have had renting a truck from U-Haul. My wife and I were dreading this, as the last time we tried to rent a truck with U-Haul, the staff at the location we renter from were so rude we decided to do something else instead. And, in this case, we stopped by another location first but found they did not have the size truck we needed. They referred us to a location on the opposite side of town. This person was very friendly but unfortunately could not take care of us directly. We reserved a truck across town, since that appeared to be our only option. Fortunately, we noticed the trucks at Easy Pay on our way home and stopped in to see what they had available. I am very glad we did, because the person we spoke to was extremely friendly and very helpful in making sure we had everything we needed and answered all of our questions. I wish I had caught her name so I could mention her specifically.

liliane W. le

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The location was closed at our pick up time. It took us 4 hours to rent the trailer

ryan W. le

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I dropped it off in the middle of the night. I had problems with the website so it took around 45 minutes to drop off the truck. I was already overtired from a long day and just wanted to go to sleep. The website prompted me to turn on location services, which I did. I tried multiple times to do the process on both my and my wife’s phone. We finally got fed up and called the 800 number. She explained I needed to also turn on location services for my safari app. Why not just add those instructions onto the website so it doesn’t take forever to drop a truck off?

Jonathan B. le

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See my other review, but this place was awful. Probably will never see what they owe me for equipment that wasn't available and any type of service guarantee. The really crappy thing is that as a U-haul online customer you have no choice where to pick your rental equipment up at and they even split the contract on me, making me pickup equipment at two different locations. Horrible experience will never use U-haul again, they owe me about $100, probably never see it.

James M. le

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Le client n'a pas laissé de commentaire.

Tory D. le

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Personnel need people training and how to inner act with customers

samantha L. le

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Not a nice person at all. Treated me as if doing me a great favor finally accepting the drop off. She even asked for the contract number, thigh ask she needed was the equipment number.

Jon S. le

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Unattended, was able to complete pickup with Kelly, regional manager via text

Zach R. le

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Le client n'a pas laissé de commentaire.

Scott S. le

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Worst place I have picked up a u-haul. Took 50 minutes to get a truck that I had reserved online. I was charge $80 for insurance that I didn't have on the order.. Because it took so long to get the truck I didn't have time to get it fixed.

Amy E. le

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Le client n'a pas laissé de commentaire.

Thomas T. le

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Le client n'a pas laissé de commentaire.

Clare C. le

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The 2 women working at 2901 Springfield Avenue were horrible! I have never come across such poor customer service as I did at U-Haul last weekend. they miss lead us on the original agreement and told us we had 53 miles with the U-Haul rental for the day. No mention of it being one way. They even admitted they told us wrong but refused to help us correct it . They continued to argue with me and told me they had a bad day, were fed up and weren’t having it anymore and actually hung up on me ! My problem of being overcharged was never resolved with that office. They could have cared less! I will never use that facility again. We did report it to the 800 number and the lady there was very nice so I’m hoping the credit does come through but until then I’m very leery of U-haul. If you have staff that speaks to their customers like that I can’t imagine you having many more customers in the future. Awful, just awful treatment. It was shocking.

Maurionna B. le

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Extremely rude and BY FAR the most unprofessional experience I have EVER had. U-Haul would benefit more NOT having the location open.

Donna G. le

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The truck was not in good mechanical shape. It is a gas guzzler and did not perform well. The passenger side rear has some serious suspension issues. The brakes squeal like you would not believe.

Sophie B. le

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Le client n'a pas laissé de commentaire.

Rosemary M. le

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They are rude and i was over charged for my rental. I need to talk to someone cause i have pictures of my before and after of the truck so i need to talk to someone to get my money back

david M. le

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The truck was out of gas when I picked it up. Had to come back and have staff try to figure out what to do. Then I had to go to the gas station and pay out of my pocket to put gas in it. Staff should have inspected it before I picked it up. They said that wasn't their job. They said they weren't being paid to fill it with gas. You need to get your operation out of this place, its a converted bank, had to talk to staff through a glass barrier. Worst service ever.

David L. le

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Staff was remarkably rude. Would never return to this location.

KABIBI K. le

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Le client n'a pas laissé de commentaire.

Shawn G. le

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The office wasn't open on time and there seemed to be a couple of hiccups in checking paperwork to get started. They were resolved quickly, however.

Scott D. le

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Le client n'a pas laissé de commentaire.

Mary A. le

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If you make a reservation in a town, that should be where you get your truck. Not in a town 30 miles away. I feel then I should have dropped the truck at a dealer 30 miles from where you wanted me to drop it off at.

James M. le

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The attendant was rude from the start. Her first comment to me was "Do you have a problem?" She did not review the rental equipment with me and I had to attach the trailer myself.

mischa H. le

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Le client n'a pas laissé de commentaire.

Mary D. le

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The staff was unfriendly. The process was very long, even though I completed the on-line checkout. It took almost 30 minutes to complete the return, which takes less than 10 minutes anywhere else i rent. This location is very convenient for me, but I would not rent from them again.

Gary W. le

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Not enough staff at opening, one employee and multiple businesses

jennifer B. le

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Thank you so much! The owner took extra time to help us out and we really very much appreciated it. I will definitely recommend to anyone who asks what the best U-Haul place is. Thank you so much!