Évaluations des clients Eco Mart

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Eco Mart

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Nancy G. le

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Quick and courteous service...It was a seamless experience...??

Marina F. le

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Literally the worst experience I’ve ever had with uhaul.

DENNIS R. le

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Le client n'a pas laissé de commentaire.

moshe S. le

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Le client n'a pas laissé de commentaire.

PATRICK C. le

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Le client n'a pas laissé de commentaire.

paul P. le

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Le client n'a pas laissé de commentaire.

Karlene A P. le

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Firstly I couldn’t find the place because I didn’t realize it wasn’t an actual U-Haul Depot it was just a pick up area. I used online and I didn’t know it was a 24 hour use for the one price because the website didn’t state that plus when I changed how long I wanted it for the price keep changing . I however needed more time and when I called the 1800 number the agent said I have to return the vehicle because it was already booked for the time when I need to return it and they didn’t have anything else available at that location and I would have to start a new reservation for another vehicle which lead me to spend for an additional vehicle from a different location. I think extensions should be able to be accommodated especially if the call was made ahead of time and other vehicles sent to the location from another location so I wouldn’t have to be inconvenienced and spend for a whole new contract. I learnt my lesson as a first time U-Haul user and it was an experience. The truck was dirty so I had to sweep it out and when I was finished I ensured it was swept although there wasn’t anything to sweep.

paul P. le

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lower the mileage cost

Bob S. le

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Le client n'a pas laissé de commentaire.

Tony D. le

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The clerk who helped me was very good. She was knowledgeable, friendly and very helpful. Answered any questions I had. The truck was available when I got there ( which was not always the case when I rented from other agencies). Would definitely use them again.

paul P. le

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your .70 cent rate per mile is ridiculous every time i got to rent you go up .20 cents

al B. le

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Le client n'a pas laissé de commentaire.

Garrett A. le

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Don't book this service, and don't book uhaul. I had a 2-5 pm window to arrive with a vehicle at my destination. I originally scheduled pickup of the vehicle at 2. I received an email that said my time was changed to 3:30. No big deal, still time. I showed up at 3:30 and there was no vehicle at the location. I rang customer service and sat on hold for 45+ minutes. I then put the phone on speaker and used my phone to initiate a live chat with your customer service. I waited 15+ minutes for a response and honestly I don't think anyone has ever responded. An hour after my pickup time, the vehicle showed up. I rushed out to my destination and it was too late to pick up the item I was purchasing through a private seller. It was genuinely the worst customer service experience I've had, mostly because the complete absence of it.

EUGENE R. le

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Le client n'a pas laissé de commentaire.

John J. le

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The truck was not entirely clean. There was a can of Whiteclaw rattling around that spilled on the way to my pickup place. I was also surprised the cargo area was leaky during a rain storm.

Alfreda G. le

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Le client n'a pas laissé de commentaire.

Vincent A. le

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Le client n'a pas laissé de commentaire.

William H. le

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Le client n'a pas laissé de commentaire.

Erin M. le

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Le client n'a pas laissé de commentaire.

Steven H. le

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Le client n'a pas laissé de commentaire.

Hannah B. le

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Le client n'a pas laissé de commentaire.

John W. le

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Friendly service.

xavier W. le

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The customer service rep that I spoke to for U-Haul did an excellent job and solve my issue

Maria T. le

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Le client n'a pas laissé de commentaire.

Kaitlyn E. le

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Le client n'a pas laissé de commentaire.

luz C. le

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Le client n'a pas laissé de commentaire.

Tracy H. le

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Le client n'a pas laissé de commentaire.

LEXA R. le

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Everything was great!

Mary Joan B. le

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9’ cargo van was really dirty inside drivers area & smelled like a cigar bar. Both driver & passenger seat were covered in dog/animal hair. Sticky & smelly. Otherwise functional.

John W. le

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Le client n'a pas laissé de commentaire.

Aitor F. le

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There was only one van available (which worked out well for us), but maybe have at least a couple options.

Valentino W. le

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Le client n'a pas laissé de commentaire.

TAMMY R. le

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The app is not working properly, the attendant on the return was not knowledgeable. No public restroom.

Daniel B. le

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Very limited space. Had to look around merchandise to talk to representative.

WILLIAM R. le

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I was charged $10 for coverage that was never offered to me, the fee was auto charged to my account. Not acceptable

Leonard F. le

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Le client n'a pas laissé de commentaire.

Daniel T. le

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The passenger side seat and floor was covered with a green grit substance. Brought it to the attention of the young lady, she had no idea? When asked about billing basically passed it on to the drop off location to take care of it. The counter service totally bad, I had to clean the truck, totally unacceptable

crystal M. le

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Why wasn’t gas tank filled all the way up.

Katherine A. le

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Melissa was great and very helpful

James S. le

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U-Haul changed my location at the last minute,I was not happy - I did not receive the Furniture Dolly I ordered, or the Furniture pads. I asked to have an opened ended return place for the truck as I did not know what was closer & they told me I did but when I went to return the truck I found out that I was misinformed. 2 hours were wasted at pickup trying to resolve the missing order stuff was told that they could not adjust or do the refund that was due & that I needed to do it when the truck was returned. I think that these satellite places need better training & better computers to handle the customers needs.

Bill D. le

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Le client n'a pas laissé de commentaire.

Robert A. le

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Staff was friendly and helpful

MARIA B. le

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Le client n'a pas laissé de commentaire.

Norma R. le

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It's just a gas station. Not a U-Haul store just a pickup location. There were questions that needed to be answered about the U-Haul. The employee that worked there was a female did not know anything about the U-Haul truck. The location was a bit far especially for a first time customer. I think that this could be improved during the long run. Other then that the truck was great.

mohammad M. le

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Le client n'a pas laissé de commentaire.

Andrew C. le

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The van I rented was damaged, dirty inside and out and had articles of clothing left inside from previous customers. The odometer was unreadable because the indicator read "oil change needed". The person who was at the counter when I picked the van up was slow and rude.

VERONICA D. le

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I don’t like renting from non-uhaul store locations, just feels a lot less personal.

Josiah S. le

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The cashier was very difficult to hear. She had a very light tone and was very confused. I was a little frustrated because I pre-checked in and pre-paid and this seemed to be news to her. I also had selected a location to drop it off and she kept telling me I had to select a drop off location. The biggest thing I was frustrated about was that I ordered a dolly and furniture mover. I assumed these would be in the truck ready for me. They were not and I did not realize it until I got back home to load things into the truck. I then had to go back and again the girl was clueless and didn't even know what I was referring to.

Marc M. le

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I was told there would be a pick-up truck that I requested. It was not there. I was pressed for time and had to use a different vehicle. Not good service!.

Toni H. le

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I was charged more money because this was my drop off location, when in fact, I passed 2 yes TWO U haul locations to get to the Kenmore Ave..thus being charged more money. The gentleman at this location was more than helpful. The store was clean. The location for me was horrible, because as I said, I passed 2 U haul locations where I could have dropped off the truck, and not get charged for the extra miles.

PAUL S. le

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Le client n'a pas laissé de commentaire.

ASHLIE S. le

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Awesome customer service all around from the phone representative to the worker at the pick up location. I was able to obtain a uhaul quickly very last minute! I had a perfect experience! Thank you!

Gary J. le

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Le client n'a pas laissé de commentaire.

Amy P. le

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Le client n'a pas laissé de commentaire.

gregory M. le

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Le client n'a pas laissé de commentaire.

Charlene T. le

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This store forced me to insure the car and the car had snow all covered the car and windshield was frozen.

Josue O. le

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Le client n'a pas laissé de commentaire.

Robert R. le

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Le client n'a pas laissé de commentaire.

Alexander M. le

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Cargo area should have been swept out

Susan C. le

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Le client n'a pas laissé de commentaire.

James D. le

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Improve customer service/relations

Dave K. le

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Friendly Gent behind the counter is always a plus!

Kymberly B. le

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Le client n'a pas laissé de commentaire.

Adina T. le

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Le client n'a pas laissé de commentaire.

Jose V. le

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Not fast and efficient service. Very poor attention on receiving the vehicle, yesterday 4 pm. sept 7, 2107. Jose Vergara

DAWN C. le

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Le client n'a pas laissé de commentaire.

Carl G. le

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Truck was brand new, excellent moving experience. I drove over 400 miles without any problems.

Racquel H. le

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Pickup was a disaster. Hold amount was quoted to be double original quote price. Worker was able to fix this. Then I was charged twice for my reservation. The first attempt went through and the second was declined. Worker at Eco-Mart tried to tell me payment never went through and I would have to use another card for payment. After checking my account balance I explained my card had already been debited. I had to call Uhaul myself to confirm I had been charged. Worker had a condescending attitude and argued with me about how the hold shows up on my account EVEN AFTER showing him my transaction history on my phone. Only after I called Uhaul themselves was he apologetic once he realized I was right about the duplicate charge. Whole process took close to 50 mins, with all the confusion. Other reviews are correct in that the process is interrupted anytime a customer comes in to fill gas, etc. Back of Uhaul van was dirty with debris and needed to be swept/cleaned. Dropoff was a breeze and I guess hard for anyone to mess up. I only used this location because it was literally two blocks from my moving location. Save yourself the trouble and listen to the reviews as I should have done and save yourself a headache. The process is a lot more seamless and hassle free at an actual Uhaul location and all workers are knowledgeable because rentals is all they deal with.

Robert M. le

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This Uhaul site was not a dedicated Uhaul branch. The single cashier was nice, but distracted by her duties running the convenience store / gas station alone. More personnel needed to help. Better communication, casheir / agent almost none verbal no details given at all. Keys just simply slid across counter with receipt .

John B. le

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Le client n'a pas laissé de commentaire.

Thomas L. le

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OK, no problems.

karen B. le

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Le client n'a pas laissé de commentaire.

Kayla H. le

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They were a little late opening, about 10 minutes but that is understandable. However, THE UHAUL WEBSITE is botched and would not let me put in my login info to "start my pickup", only my password. Needs the bugs worked out desperately!

Timothy M. le

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Le client n'a pas laissé de commentaire.

Ann S. le

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The poor clerk was the only one at the store, trying to ring up gas and merchandise sales and trying to get me logged in. She was clearly untrained, and did not even ask me about insurance. Very nice location, very nice clerk, but the understaffing meant I had to wait much longer than I would have otherwise.

nicole P. le

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It wasnt made clear that you needed to bring proof of insurance or be forced to buy the $10 coverage. I would have done things differently.

Patrick J. le

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The truck was not swept out before I got it.

Asia K. le

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the renter before us had their dog on the passenger side, the fur was all over the seat and down into the door well. It's just kind of inconsiderate for a renter to leave the vehicle that way. luckily for us we weren't gong very far with the van because my driver has pretty strong pet dander allergies. it's bothersome to have to mention this because the staff at ecomart is awesome and the van handled great, but the fur situation was not good at all. My driver literally had to step out and stand in the open air at each stopping point of the move.

margaret R. le

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The people whom I rented from were very friendly and helpful. The cargo van was easy to drive and was actually quite fun on the road. I would rent again from this location and I would also recommend this place to others.

Matthew C. le

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The last at this location was very hard to hear and was a low talker and did not seem to know much about the uhual rental when we ask her questions

Philip H. le

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Le client n'a pas laissé de commentaire.

Joan C. le

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Le client n'a pas laissé de commentaire.

james A. le

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Le client n'a pas laissé de commentaire.

SUSAN M. le

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The folks at this site were gracious and did a gr8 job!

Darlene B. le

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Every thing was good and well with me.. I would really recommend anyone to go with u haul ...they are the best!!

Edwin O. le

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Le client n'a pas laissé de commentaire.

Rosalie W. le

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Have a few other Uhaul sizes available

Edward P. le

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Le client n'a pas laissé de commentaire.

Michelle L. le

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I've never had a bad experience, which is why I will continue to use you and recommend you. Thank you again

RODNEY C. le

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Le client n'a pas laissé de commentaire.

Mark R. le

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Pick up took well over 30 minutes. Operator did not know what the system was. Every step the help line was called. Just poor, rather not go there again as it was a simple task to get the truck to the NFB main depot, the preferred location. I can see no value to not having it at Eco Mart. I even had to request my CC and DL back which was left in an open and accessible location. Not good, not secure.

Philip S. le

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Le client n'a pas laissé de commentaire.

Donald S. le

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Truck was ready when we arrived, good customer service and communication. Location also a convenience store so it was easy to pick up snacks, drinks, etc for our move. Good experience overall.

Nick R. le

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Stop using Eco mart. The guy has no clue what is going on. Also make sure the trailer is in the same area as the truck next time.

Judith L. le

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Inside of truck had to be swept before use. There were q-tips on the floor along with leaves and dirt. There was no dolly or quilted blankets in the truck or available. I was not told this until I went to pick up the truck. Also, I didn't realize that there is no ramp in the size truck I rented until I got it home and was looking for it. I've always had good UHaul experiences in the past. This was an exception.

anna S. le

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Le client n'a pas laissé de commentaire.

HEATHER N. le

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Also very nice

Brandi C. le

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Le client n'a pas laissé de commentaire.

John N. le

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Le client n'a pas laissé de commentaire.

Gerardo D. le

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We requested for the furniture pads but they didn't even have it. They charged me and then charged me extra $72 for "missing pads" but we never received it.