The truck was very dirty upon pickup. Doritos on the floor, dirty everywhere. I had to take pictures of the inside upon pickup because it was so bad. When we returned the U-Haul, we made sure the gas was filled up to where it was when we had picked it up. Upon return, the man that helped us lied and said we returned the truck at almost empty. He charged us an extra $60. We went back to discuss this with him and he showed us a picture of another truck with low fuel (we could tell by the dashboard) and showed him our picture of how we left the fuel. He told us we needed to take it up with U-Haul corporate. By the time we called U-Haul corporate he had reversed the charge because he didn't want to get caught trying to scam us. This was fraudulent behavior and you can tell by his google reviews this isn't the first time it's happened. Please look into this location.
Mohammad A
Customer Reviews for Eco Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The mileage and fuel was not right and didn’t give me information stated it they email me everything
Veronica JTHE VEHICLE WAS RUNNING SMOOTHLY AND NO ISSUE
Niyonzima FThe truck wasn't cleaned it's a good thing my mattress came with plastic on it. I feel like I was charged to much on my card I'm not sure how I used 30 miles when I went to one place
tonya jGreat customer service! Will use this location in the future
Eugene HU-Haul app does not let you upload the pictures effectively when returning rental. The app also let me book a truck size which was not available at the selected location, so we had to use a smaller size rental, which resulted in more trips needed to move our belongings to our new house.
Madison GFor one stop over charging people. I am now pursuing my money back 2355 Elmwood. They are overcharging me on my miles and i want my money back. I went 8 miles and they are charging for 12. I have proof on my phone and the receipt given to me at the time of rental return. The truck was filthy and stunk inside very badly. not to mention it did not run right. I think the transmission is going. So please return my money. I will be going to the better business bureau. Brenda E.
brenda eHave the proper equipment in the uhauls that i paid for. Not a single furniture blanket when i rented a dozen. Caused me to have damage during my move.
Michael CI came here to drop my Uhaul off after a multiple state move. The check-out was easy and self-guided. The man working came out to make sure I didn't need any assistance and was able to smoothly return the truck!
Rebecca BDropped off at a gas station near my home. the attendant seemed overwhelmed with his customers. The confirmation email for drop off seemed to take a long time.
Victoria DThe gas gauge was on E, but the U-Haul van, while the print-out showed 1/4. I drove less than 4 miles and put in $5 of gas at the dealer's. The counter person was very nice.
Donald D$5 worth of gas in the truck, then charged me a $25 fuel charge. they lied about when I returned it saying I had it for two days. When I clearly didn't. Would never rent from shady gas station U-Haul again
Adam STruck was parked nose-in, in a busy gas station. Wasn't brushed off from a heavy snowfall, when I started it up to leave, it had no gas! "13 miles to empty" to be exact. Got to my house to start moving only for the ramp to be frozen in place and the main door to be frozen shut, had to pour hot water on it to open. Poor customer service, cared more about cashing out their overpriced candy and sodas than addressing me as a renter. Negative score if it'd go that low!!!
Brian RExperience was great.
Jennifer CThe urgency for the availability at Komar was right on. Definitely a lifesaver for the moment. Which is why the dog haired that was in the cabin for the driver was horrible. The smell of the dog was horrible but it did allow me to complete what I needed to do I definitely would recommend U-haul and their location but they need to make sure that whoever is using it need to keep them clean.
Lori RA car freshener would help
Phyllis DAs expected
Ann VI found the paperless process, especially scanning my driver's license at the counter, to be tedious. It definitely went slower than other times in the past when I've gotten paperwork and handed my license to the person at the counter.
Daniel CThe van that I rented was absolutely filthy and disgusting on the inside. I took pictures
Amy LI was overcharged. $157 which was supposed to be less than $50 It's a scam. Your cheating students with less to no money.
Srikruth SOvercharged , dirty truck , bad location
Jordy SNice and close!
John SVery helpful
Tammy CFraudulently charged my card 9 THOUSANDS DOLLARS
shaniah gTo be more friendly and greet people
Cynthia REasy exchange
Patrick STo maintan cleanless of uhaul and to always make sure basic maintence is kept up my uhaul had no washer fluild and dirty ,
Josie TThe Eco Mart staff was excellent
Richard SAll went well,but equipment not properly hooked up. N big deal. Still grade 9,5 out of 10
EUGENE BI should have gone to a U-Haul center but the booking service on U-Haul's website recommended the closest, and I'm new in my area so I went with it. I could not do self check-in despite booking it that way and finding out at the start of my reservation that I couldn't. The attendant originally did not have her portal log-in and asked me to check myself in. I booked furniture pads and a dolly; this location had neither. The floor of the truck was covered in a sticky sap-like material. You live and you learn! I went to the Main Street U-Haul center for the missing furniture pads and dolly. That was more pleasant.
Katherine FAs of now everything was perfect, the girl who helped me rent the vehicle was very friendly very polite and explained everything to me.
MD NI was overcharged $10 and want able to get the refund.
lisa mWe needed to use the van for a short amount of time to remove old furniture and pick up new furniture. The van was filthy. It smelled like cigarettes and stale bread and had a sticky substance all over the dash board, steering wheel, floor and seats. I wasn't expecting a pristine inside but I wasn't expecting that either.
Crystal RThe employees were nice, but the truck (and the store for that matter) was FILTHY. They clearly did not clean it after the last person used it. We had to clean it out ourselves. The seats were dirty. There were gloves and chip bags in the front. It just was really dirty in there. We had to wipe everything down. The back of the truck was never swept out. It looked like it never ever was. I swept it but still had to lay a sheet down. And there was a phone charger, phone case, toys and wrappers. I have to rent a uhaul again for a move and I will be going to a regular uhaul location- not this convenience store one.
Nicole SParking was insufficient to maneuver larger vehicles, requested equipment was unavailable and vehicle was dirty. Staff was friendly but unable to assist
Daniel PI had made all the arrangements via phone. Pick up was 2:00 and never got out of parking lot till almost 4:00 It was a convenient store and when a customer came in to buy lottery cards the man helping us check out would have to stop and wait on customers. Then when I scanned my drivers license he had to do it 3 times because of the internet and not knowing what to do. It was very frustrating !!!! He had to call his boss for help 3 times ! Then he said we had to pay an additionsl $34,44 in order to get the keys, but yet he could not tell us what that charge was for....??? I had already paid $226 $5 environmental fee and taxes of $36,04 and insurance fee of $28 for a total of $295,04 I will be calling Uhaul to fiqure out why I had to pay that. I was not told I would have anybadditional fee !!!
DEBORAH AI had to clean the truck off myself in the freezing cold. The uhaul was stuck in the snow so I couldn't leave until 30 mins later. Worst experience ever! I will never get a uhaul from this location again
Derrick WThe customer should be told, upon picking up the vehicle, that a text will soon arrive to evaluate the initial conditions of the van/truck.
Janet CI was pleased overall with my experience. I understand this location does not view U-Haul as their major business, but all went well and I would use this location in the future if needed.
Robert SMobile check-out was not working; what was supposed to make things quicker trapped me there for quite a while before I finally went inside to take care of check-out. Uhaul location fine, but shared with a gas station and a small parking lot (nowhere to leave your own car except on the street)
Lucas LPretty good truck just needs to be cleaned
STEPHANIEELIZABE RI'm unsure about a fuel cost of over $20 despite returning the tank beyond the amount we received the van with. I would have liked a better explanation of the fees and charges. Van was clean and new - really appreciated it.
Amy OThe owner was very courteous and caring
NAKISHA SFuel gauge was less than what was registered on invoice. I told the clerk before I departed.
MICHAEL AI completed the information online, but then had to give it again at the site. Giving info online beforehand did not save time. Also, I requested no Safe Move online, but when I got to the rental place they charged me Safe Move and said it wasn't an option. It would be helpful to not have the choice online for Safe Move. Thank you!
MEGANELIZABETH MThis was a very easy pick up and drop off. The help was very friendly and very helpful.
JACQUELINEDIANE OI had to climb through brush to get into the cab. The interior was absolutely disgusting! I had to stop the truck, wash the grime from the steering wheel off my hands and wipe down the common touch points before proceeding. There was a very sticky drink spilled across the seats, in the cup holders and all over the floor. I hauled what needed to be moved and returned the truck as quickly as possible. I strongly recommend, in our covid world, to incorporate a cleaning protocol in between uses.
Andi BThe tank was NOT full when i received it , the front right tire has low air, the check engine light is on and everytime i hit the breaks i got a break warning. I was already late to my moving & went to the wrong location. i didn't have the time to sit and wait for a new truck
Alexis LIt was great super easy and fast and affordable
WAYMON IThe employee here was very nice and helpful with my return.
Neil LWoman behind the counter was very helpful
Anthony GThis drop off location was a gas station and not easy to locate. The staff did not talk much, just did what she had to do and showed me her ipad indicating that I owed additional money for extra miles. No discussion. I asked why I owed $54 more dollars and she didn't say, just shrugged her shoulders. Very unprofessional. If there was a language barrier, it needs to be indicated somehow.
Julie KAll good. Very satisfied
Rebecca RYour app/website didn't work for most things It had to do like scan my license or find my location so that I could return it correctly.
Devin SOnly comment is that the pickup location was no where near the original pickup location specified when the reservation was booked
John LRien
James R