Le client n'a pas laissé de commentaire.Steven C.
Customer Reviews for Econo Lodge Conway
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.GARY F.
Everything was excellant!!! Thank youPhilip A.
Le client n'a pas laissé de commentaire.George G.
I returned the truck on Tuesday 5/3/2022 at 1pm. Truck was due on 5/4/2022 at 7am. Was told by the General Manager that he was completing someone else return that I could wait or that he could email and text me my return confirmation. I opted to leave and have information sent to me. As of 7pm on 5/3/2022 I still had not received an email or text that my return was complete. So I used the link in a text message that I rec'd the day of p/u. Did a chat with Jeremy and Jeremy told me return was not completed as of 7:39pm. Jeremy suggested that I return or call location that the truck was returned too. I did so the next day 5/4/2022 at 8:45. Explained situation to gentleman that answered phone, he told me that GM is the only person that handles Uhaul returns and he would pass on my information. I rec'd no phone call from the GM explaining the delay in returning my truck but I did get an email confirmation with a zero balance. How can you improve: 1. do your job 2. complete uhaul returns within 30 minutes 3. follow up when you say you are going to follow up. 4. if you can't offer better service at that location then pull uhaul out of there. Its your reputation. Not Budget Inn.Mike P.
Not clear where to park the truck, and there was no drop box. I had to be on the phone (chat was useless) for 30 minutes trying to figure out what to do with the key. Then I went to the motel office - with 1-800 help on the line. There was no drop box and the staff would not even look at me.William B.
Le client n'a pas laissé de commentaire.JONATHAN B.
Location is just a motel and you check in your truck at the lobby of the hotel. Staff was very helpful and allowed me to leave the truck and they parked it for me.Robert L.
Le client n'a pas laissé de commentaire.DANNYJACKSON G.
Courteous and cleanStephen H.
Le client n'a pas laissé de commentaire.Vito K.
Exceptional service !! They went out of their way to accommodate my family. Will return for all my future rentals.Chetan P.
Keep hiring great understanding staffLynn H.
Le client n'a pas laissé de commentaire.Eddie V.
Staff had no training on how to use the system to check out equipment. Took me longer to check out equipment than to load it during use. I would not rent from here again.JOSEPH J.
Le client n'a pas laissé de commentaire.EDWARD H.
Le client n'a pas laissé de commentaire.ROBERT G.
Do an actual inspection on the vehicle and make sure it actually works properly before renting it out, especiallyTRENT S.
No one was there to help until an hr later. Took almost an hr and half to get the uhaul. And when looking for a close drop off location to me in greenville sc the CS agent sent me to a place 30 minutes away instead of the closest place that is 2 minutes from me making me spend another $30 to make sure the gas tank was full. The drop off location agent that helped me was amazing. I would not suggest anyone to go to the eco lodge location to pick up as it was a horrible experience.ANTHONY H.
I reserved my truck at the closest location near me .last minute it was changed to another location that was not so near ...they kept changing it on me the size truck was then not in stock .then it wasn't returned.that man was very nasty at the furniture store .told me he would call me back .then finally the next person that I talked to helped me out .got me to a closer place to pick up the truck .didn't have my size that I wanted , but they did give me a free upgrade to the next size truck .drop off was easy enough online .Kathleen V.
I did the check in on my phone so it could be quick. I found up waiting over 45 minutes. Definitely would not go here or recommend this place. As the lady told me she would adjust our bill because of the wait, still have not received an adjustment. I've rented numerous uhaul trucks and this was one of the worst experiences.Christina T.
Gave attendant a copy of zip tie receipt.RICHARD B.
Le client n'a pas laissé de commentaire.Timothy A.
Le client n'a pas laissé de commentaire.Scott Q.