Customer Reviews for Economy Heated Self Storage
(Concessionnaire U-Haul dans le voisinage)

240 évaluations

6 Industrial Dr   Coventry, RI 02816
(@ Rt 117)

(401) 821-8034

Heures d'ouverture de l'établissement

  • Lun - mar : 8h am à 5h pm
  • Mer : fermé
  • Jeu - ven : 8h am à 5h pm
  • Sam - dim : 8h am à 4h pm

Services dans cet établissement :

Pour nous contacter

(401) 821-8034

6 Industrial Dr
Coventry, RI 02816
(@ Rt 117)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - mar : 8h am à 5h pm
  • Mer : fermé
  • Jeu - ven : 8h am à 5h pm
  • Sam - dim : 8h am à 4h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christina P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THERESA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James L. 
Évaluation :
5

Functionally the site worked well but aesthetically it wasn't very inviting. The female staff member was professional, courteous and friendly. Great experience!!

Randy K. 
Évaluation :
4

adjust bill for supplemental appliance dolly that we couldn't use

Rosemary L M. 
Évaluation :
2

Too far out of my way to pick up a U-Haul. When people are moving they don't have extra time to drive an hour out of their way to pick up a moving truck and I was charged for equipment I didn't even get

Jennifer D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James K. 
Évaluation :
4

Very straight forward and easy interaction. The woman there was very helpful in answering our questions.

CHRISTINE C. 
Évaluation :
3

The customer service was friendly and helpful.

Brandon D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura G. 
Évaluation :
5

Web site did not work to good. Had to go back on a couple times

Dennis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin M. 
Évaluation :
5

Very helpful staff. Answered all my questions and gave very clear, easy to follow instructions on use of the trailer.

Paul B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeffrey C. 
Évaluation :
5

Staff were helpful and polite, A pleasure to deal will.

Scott F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

Customer Service was impeccable

Laura K. 
Évaluation :
3

Used less than an 1/8 of a tank and was charged $25 for gas.

Kris F. 
Évaluation :
5

I'm not sure the lady's name but she was wonderful. She was super helpful and pleasant.

Sean E. 
Évaluation :
5

My experience was very fast and convenient and employee was friendly and helpful

David F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirley C. 
Évaluation :
4

Lower mileage rates

Tom L. 
Évaluation :
5

This was my 1st time renting from this location and had a very good experience. Pete was very helpful answering questions before and during the rental. Tom the area manager was very helpful when I had some challenges with the mobile check in- site not recognizing my location services on my cell. Will definitely rent again!

Steven L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

denise W. 
Évaluation :
5

Service was excellent and the staff was friendly but the engine light went on. Just recommend checking the vehicles.

Steven M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
1

I went to pick up my rental and I couldn't because I chose to pick up at the counter and when I got there, the guy at the counter said I was registered for a 24/7 pick up. I called the customer service # and she had to said I was registered for a counter pick up. The counter person said he could give me a code and the customer service on the phone said I was a counter pick up. 45 minutes later .....customer service changes my order to 24/7 pick up so I could have a code to open box for truck keys. I was so angry and disappointed in the company. Then when I went to drop the truck off, I dropped the keys of because the online service at wouldn't recognize my location. I waited on the phone for 15 or more minutes for a representative to answer so I could let them know that I dropped the truck off. It was a frustrating pick up and drop off. I attempted to use the app for dropping off and it was difficult. After an hour, I left.

Michele W. 
Évaluation :
5

Everything was Perfect. Good service,

anthony C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard T. 
Évaluation :
5

The young lady that helped me was so sweet to everyone, very professional with a smile to boot, because of her i would and will use this location again. Tell her thank you, f from a satisfied customer. Michael Jones

Michael J. 
Évaluation :
4

Did a good job

WAYNE B. 
Évaluation :
5

Great people !!! Easy pick up and drop off!. Good price!!

Stephen G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garry M. 
Évaluation :
5

I've never been let down at this location. I've rented/returned trucks a number of times and they're all consistently helpful and always willing to go above and beyond.

Benjamin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tina M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samantha M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
5

Thanks Raquel... Always excellent service at this location!

CHRISTOPHER D. 
Évaluation :
5

Friendly, Quick, seemed to know what he was doing! If you like to keep your car clean you won't find this with U Haul! I like interior clean, spill free and swept, but apparently U Haul doesn't!

Geoffrey S. 
Évaluation :
5

Truck was new and worked excellent. Self-return was easy and convenient.

CHRISTOPHER D. 
Évaluation :
4

Blankets were wet and smelled when i took thrm out of the bag

Sharon T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven B. 
Évaluation :
4

Reservation system/process is poor, at best. No consideration for customer requirements or customer service. I am still waiting for a supervisor to contact me, over two days later. I will try to avoid Uhaul at all costs in the future. Locations themselves were fine - it's corporate that is horrible.

dan N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luciano R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Krystine D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maureen M. 
Évaluation :
5

The trailer performed very well as usual. Good service as usual by the staff at this U-Haul dealer.

CHRISTOPHER D. 
Évaluation :
5

For the return, they were closed due to inclement weather. I was able to park the trailer outside the fence and do self-return on my phone.

CHRISTOPHER D. 
Évaluation :
5

Gas wasn't filled and they had to sweep

Sheila V. 
Évaluation :
1

Place is a scam. I drove the truck for a total of 8,2 miles TOTAL. But they said I drove it 10.0. I put one gallon in because the gas gauge didn't even move but they said I used a quarter of a tank of gas going just 10 miles and charge me 16,88 for 4,5 gallons of gas. I guess the trucks get 2 miles per gallon. I return the truck after 4 hours and left it outside Saturday. Get a call sunday from someone name Sandy saying I haven't brought the truck back and I was going be charged for another day. Informed the lady I brought it back the day before but she didn't believe me and said if I brought it back it would have been checked back in. So I leave work an hour early and I'm a RN so leaving an hour early cost me 38,2 in lost wages to drive to Uhaul because they would not answer the phone. I get there and the place isn't even open even when they said they are open till 4pm on Sunday. I call Uhaul back and tell them I'm here but truck is still where it was but no one is here. Lady said she would email regional Uhaul guy to check the place out the next day. They lied on how many miles I drove. They just rounded it up to the nearest 10. What are the odds I drove exactly 10 miles? Not likely....Plus to charge me for 4,5 gallons when I put in 1 gallon to cover the 8,2 miles I drove is a scam. The gas guage didn't even move going 8,2 miles but I put in a gallon just in case...... Total scam. Me losing out of 1 hour of work at 38,2 but being charged 16,22 for gas and for 1,8 miles I never drove. I'm out of around 56 bucks. The place wasn't even professional enough to be open when they are supposed to be. Unreal.... Stay away.....

Terence P. 
Évaluation :
5

This location always provides excellent equipment and service.

CHRISTOPHER D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tracey F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maureen B. 
Évaluation :
5

During the transaction, the computer was malfunctioning. Pete called U-Haul and a representative there promptly assisted him with the computer. The trailer worked wonderfully, as usual. It's good to know the staff at U-Haul is always ready to help!

CHRISTOPHER D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek A. 
Évaluation :
5

Raquel is very knowledgeable and professional. The trailer performed flawlessly.

CHRISTOPHER D. 
Évaluation :
5

The gentleman that helped us went out of his way to accommodate us and the extra effort he put forth was appreciated. Great overall experience.

Joseph T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave C. 
Évaluation :
5

Friendly and knowledgeable staff. Excellent customer service. Trailer performed flawlessly.

CHRISTOPHER D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William D. 
Évaluation :
1

I would suggest that the people working at this location be educated on advising the customers of the per mile fee. My husband and I were not advised of the per mile fee and were shocked and u prepared when we were adv that we had to pay per mile. This was never discussed when we originally rented the truck. As a matter of fact the man who rented it to us told me I would have a refund coming to me when I returned the truck. This is very poor customer service and on my opinion irresponsible. It may only have been an additional $50 but as a single mom I count on every penny.

crissy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
5

MANAMENT .....Mike deserve s a raise....went well beyond his means to keep this frequent user of uhaul sevices, happy..had an issue with mileage and time due to wether,.he made a call,and was professional and reassuring. Thanks for hiring him!!!

Will S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Meghan A. 
Évaluation :
3

I will never use uhaul again. I made a reservation 2 weeks in advance for a pick up in Plainfield ct. Day before I am told pick up will be in Columbia ct. That is an hour away from my house. This is the 2nd time I have had issues with uhaul. Luckily I was able to get one in Coventry Rhode island, but still it was a half hour away. I will never recommend uhaul and I will never use them again.

Christin P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kelsey J. 
Évaluation :
4

The guy at the facility was exceptional. He provided outstanding customer service and went above and beyond for me . I would definitely use this facility again .

dawn V. 
Évaluation :
5

Mike was dry helpful

George F. 
Évaluation :
5

After hours drop off

Michele B. 
Évaluation :
5

If you make a reservation it should be there

Lisa B. 
Évaluation :
3

Our rental and return process was simple and went well, but when returning truck to drop-off location, there was no indication on where to leave it and the business was gated off and we couldn't get it. Signage of some sort would have been helpful. Our truck's roof also leaked in the rain and got our belongings wet. There was literally a puddle in the truck.

SARAH W. 
Évaluation :
5

I didn't catch the name of the man working there, but he was very accommodating to us. If I ever need a U-Haul trailer I would not hesitate to use their services again and I told him as much. Originally I went to another U-Haul store in Coventry and was told there were no trailers available in the state of RI! Five minutes later I called Economy Heated Self Storage and magically found one!

JOSEPH R. 
Évaluation :
5

VERY NICE PEOPLE THEY GO FAR AND BEYOND TO MAKE SURE YOU GET WHAT YOU NEED. I WILL ALWAYS GO THERE

KELMER F. 
Évaluation :
5

The service / employees people are most helpful and courteous and put everything together efficiently courteously with an aim to help me get thru the process and on my way. The people here are great

CURTIS B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

david F. 
Évaluation :
3

We had to go to this location because the original location didn't have the truck. The original location also weren't there at the time they supposed to be. Our pick up time was 8:30, we were there at 8:40 and had to wait for 10 more minutes. Then another 10 minutes to tell us they didn't have the truck. The original location was Sandy Bottom Rd., Coventry RI.

Gregory D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark J. 
Évaluation :
5

Thank you! The move went smoothly!

AnnMarie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maureen K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ann D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chales G. 
Évaluation :
5

Include the address of the u-haul location in your confirmation email.

dennis W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NICHOLAS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jon H. 
Évaluation :
4

But I won't ever recommend uhaul

TIM R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael E. 
Évaluation :
1

Overcharged. Called location and was told that I returned the truck with a quarter tank of gas, when it was returned with a full tank. After spending 45 minutes on phone with corporate, they called back and I was told that the employee read the gas gauge from the outside of the truck, rather than getting in to do so. four days later and still have not received my refund, from that OR from the original amount billed, which was more than what I had estimated.

Jessica F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dale M. 
Non les évaluations ont été soumises pour cet établissement.

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